Workforce Modernization Program January 8, 2018 Workforce Modernization Overview • Identifying areas for Improvement • Sustainable Change Management • Upgrading Systems and Processes – HASTUS • Current System for Scheduling Work and Daily Operations • Future System for Scheduling Work and Daily Operations • What it is and what it is not • Timeline and Milestones • Project restarted in October 2017 • Progress in the last 100 days • Our next 100 days • Discussion 2 Workforce Modernization Identifying areas for improvement Our system and processes, which have evolved over decades, are inhibiting our ability to improve service delivery and support the workforce. • INEFFICIENT • Time • Resources • Customer Impact • INFLEXIBLE • Change • Integration • INCONSISTENT • Policies • Practices Unorganized paper on site at MBTA facilities 3 Workforce Modernization Sustainable Change Management Incorporating and integrating efficiency tools into our everyday work process: • Lean and Innovation • Integration Systems • Redesigning SOPs Lean Principals • Upgrading Systems • Upgrading Hardware Infrastructure at the Lynn Garage 4 Workforce Modernization Upgrading Systems and Processes - HASTUS HASTUS is a powerful modular solution for bus, metro (subway), tram (streetcar), and light rail scheduling and operations. Over 300 sites around the world rely on the HASTUS software to manage fleets ranging from 20 to 6,500 vehicles. Solutions: • Planning and Analysis • Scheduling • Daily Operations • Customer Information HASTUS Software, with modules 5 Current System for Scheduling Work and Daily Operations Schedule Front Line Service Planning Scheduling Production Operations 2-2.5 Months 2-2.5 Months 2-2.5 Months Day of Service Other HASTUS Paper HASTUS Software TRACS Vehicle ATP TKS Current tasks done on paper PCSU Crew PeopleSoft Rider IPS Geo HR CMS KKO 6 Future System for Scheduling Work and Daily Operations Schedule Front Line Service Planning Scheduling Production Operations 2-2.5 Months 2-2.5 Months 2-2.5 Months Day of Service HASTUS HASTUS HASTUS HASTUS ATP Vehicle Bid Daily Rider Crew Geo Roster BidWeb HR CMS 7 Workforce Modernization What it IS and what it IS NOT What it IS: What it IS NOT: x A software implementation  A change management project project  Policy Clarification  Policy Standardization  An operations management project  Process  Data  An integration project  A software implementation project  A hardware implementation project 8 Workforce Modernization Timeline and Milestones 2013 HASTUS Modules purchased 2015 Project start, led by Operations 2016 Kick off of HR CMS 2016 589 Contract Agreement July 2017 Implementation of HR CMS October 2017 Project Restart December 2017 Charlestown Pilot – BID and Roster TODAY January 2018 Phase I – BID and Roster Rollout March 2018 Phase II – BID and Roster Rollout July 2018 Sun setting Legacy Systems – TKS and IPS November 2018 Phase I – Implementation of DAILY January 2019 Phase II – Implementation of DAILY March 2019 Phase III – Implementation of DAILY 9 Workforce Modernization Project restarted in October 2017 EXAMPLE #1: NEW TEAM ORGANIZATION CHART KEY PROJECT CHANGES • Realignment of project goals in October 2017 to ensure sustained modernization • Recognized and implemented elements for project success › Dedicated/Collaborative Project Team › Institutional Knowledge and EXAMPLE #2: NEW TEAM TIMELINE ESTABLISHED Expertise › Sponsors › Governance Structure › Resource Loaded Work Plan › Vendor Management/Accountability 10