Windstream Alabama, LLC GENERAL SUBSCRIBER SERVICES PRICE LIST For Telephone Service GENERAL SUBSCRIBER SERVICES PRICE LIST Windstream Alabama, LLC TABLE OF CONTENTS First Revised Contents Page 1 Cancels Original Contents Page 1 ISSUED: August 1, 2009 EFFECTIVE: August 1, 2009 BY: Vice President TABLE OF CONTENTS SECTION SUBJECT 1 DEFINITION OF TERMS 2 GENERAL REGULATIONS 3 BASIC LOCAL EXCHANGE SERVICE 4 SERVICE CHARGES 5 CHARGES APPLICABLE UNDER SPECIAL CONDITIONS 6 DIRECTORY LISTINGS 7 COIN TELEPHONE SERVICE 8 DIGITAL DATA COMMUNICATION SERVICE 9 FOREIGN EXCHANGE SERVICE 10 KEY AND PUSHBUTTON TELEPHONE SERVICE 11 PRIVATE BRANCH EXCHANGE SERVICE 12 CENTREX SERVICE 13 MISCELLANEOUS SERVICE ARRANGEMENTS 14 AUXILIARY SERVICE ARRANGEMENTS 15 CONNECTIONS WITH CERTAIN FACILITIES AND/OR EQUIPMENT OF OTHERS 16 DATA SERVICE 17 BUNDLED OFFERINGS 18 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE 19 WIDE AREA TELECOMMUNICATIONS SERVICE 20 LOCAL AND PRIVATE LINE SERVICE AND CHANNELS 21 OPTIONAL CALLING PLANS 22 THIRD PARTY BILLING BLOCKING SERVICE (N) 23 ABBREVIATED DIALING 24 EMERGENCY REPORTING SERVICES (911) 100 OBSOLETE SERVICES OFFERINGS GENERAL SUBSCRIBER SERVICES PRICE LIST Windstream Alabama, LLC Section 1 First Revised Page 1 Cancels Original Page 1 ISSUED: August 1, 2009 EFFECTIVE: August 1, 2009 BY: Vice President DEFINITION OF TERMS ACCESS LINE The serving central office equipment and all Company plant facilities up to and including the Company-provided Standard Network Interface. These facilities are Company provided and maintained, and provide access to and from the telecommunications network for message toll service and for local calling. ACCESSORIES Devices which are mechanically attached to, or used with, the facilities of the Company and which are independent of, and not electrically, acoustically, or inductively connected to the communications path of the telecommunications systems. ALABAMA RELAY CENTER The Alabama Relay Center permits hearing and speech impaired users or Telecommunications Devices for the Deaf (TDD) to communicate with users of ordinary telephones. Communications take place by relaying conversations (voice to TDD and TDD to voice). These calls are between one party who must communicate by means of a TDD and another who communicates by means of an ordinary telephone. Messages are rated from the rate center of the calling party to the rate center of the called party. BASE RATE The rate for primary classes of exchange service. (D) BASE RATE AREA A specific section of an exchange area within which primary classes of service are available. (D) BASIC TERMINATION CHARGE See "Termination Charge" BILL TO THIRD PARTY Denotes a billing arrangement by which a long distance call may be charged to an authorized station as determined by the Company other than the station originating the call or the station where the call is terminated. Calls through the Alabama Relay Center may be billed only to a third number within Alabama. BUILDING (SAME) The term “same building” is to be interpreted as a structure under one roof or two or more structures under separate roofs but connected by passageways in which the wires or cable of the Company can be safely run, provided the plant facility requirements are not appreciably greater than would be required normally if all structures were under one roof. In those cases where there are several structures under separate roofs but connected by passageways and the plant facility requirements for furnishing telephone service are appreciably greater than would be required normally if all the structures were under one roof, the term “same buildings’ applies individually to each of the separate structures. Pipes and conduits are not considered passageways. GENERAL SUBSCRIBER SERVICES PRICE LIST Windstream Alabama, LLC Section 1 Original Page 2 ISSUED: December 12, 2007 EFFECTIVE: January 16, 2008 BY: Vice President DEFINITION OF TERMS CALLING AREA See "Local Service Area". CANCELLATION CHARGE A charge applicable under certain conditions when application for service and/or facilities is cancelled in whole or in part prior to the completion of the work involved. CENTRAL OFFICE A central office is a local operating unit by means of which intercommunication is provided for subscribers within a specified area under contracts for exchange service. An essential characteristic of a central office is switching equipment to which telephone stations are connected by means of circuits known as "Central Office Lines". CENTRAL OFFICE LINE See "Exchange Lines" CLASS OF SERVICE A description of telephone service furnished a subscriber in terms such as: A. For Exchange Service: Grade of Line: Individual line, (see also "Primary Class of Service") Type of Rate: Flat Rate Character of Use: Business or Residence Dialing Method: Touch calling or rotary B. For Long Distance Service: Type of Call: Station-to-station or person-to-person GENERAL SUBSCRIBER SERVICES PRICE LIST Windstream Alabama, LLC Section 1 Original Page 3 ISSUED: December 12, 2007 EFFECTIVE: January 16, 2008 BY: Vice President DEFINITION OF TERMS (Continued) COLLECT CALL The procedure by which certain messages, upon request, may be reversed (charged to the called station) upon acceptance of the call at the called station. COMMUNICATIONS SYSTEMS Channels and other facilities which are capable, when not connected to telecommunications services, of communications between customer-provided terminal equipment or Company stations. COMPANY Whenever used in this price list, "Company" refers to Windstream Alabama, LLC, unless the context clearly indicates otherwise. CONFORMING ANSWERING DEVICE A conforming answering device is a customer-provided device which automatically answers incoming calls, transmits a pre-recorded message or signal, records a voice incoming message if so designed and automatically disconnects from the line. The device may incorporate a remote interrogation function, and must incorporate an authorized protective connecting module and must bear a valid conformance number. A conformance number denotes an identifying number assigned to a particular model showing that it is in conformance with provisions set forth by the Company. CONNECTING ARRANGEMENT The equipment provided by the Company to accomplish the direct electrical connection of customer-provided facilities with the facilities of the Company or of facilities of the Company with other facilities of the Company. GENERAL SUBSCRIBER SERVICES PRICE LIST Windstream Alabama, LLC Section 1 Original Page 4 ISSUED: December 12, 2007 EFFECTIVE: January 16, 2008 BY: Vice President DEFINITION OF TERMS CONSTRUCTION CHARGE A separate charge authorized in the price list for construction of pole lines, circuits, facilities, etc. CUSTOMER OWNED TERMINAL EQUIPMENT (COTE) Devices or apparatus and their associated wiring (up to but not including the connecting block or modular jack), provided by a customer, which do not constitute a communications system and which, when connected to the communications path of the telecommunications system, are so connected either electrically, acoustically, or inductively. DATA ACCESS ARRANGEMENT A protective connecting arrangement for use with the network control signaling unit, or in lieu of the connecting arrangement, and arrangement to identify a central office line and protective facilities and procedures to determine compliance with criteria set forth in Section 15 of this price list. DIRECT ELECTRICAL CONNECTION The term "Direct Electrical Connection" denotes a physical connection of the electrical conductors in the communications path. GENERAL SUBSCRIBER SERVICES PRICE LIST Windstream Alabama, LLC Section 1 Original Page 5 ISSUED: December 12, 2007 EFFECTIVE: January 16, 2008 BY: Vice President DEFINITION OF TERMS DIRECTORY LISTINGS The publication in the Company's directory and/or information records of information relative to a subscriber's telephone number, by which telephone and TWX users are enabled to ascertain the call number of a desired station. A. Caption Listing: The listing of a subscriber's name without address or telephone number followed by a series of indented listings covering branches or different departments of the business. B. Dual-Name Listings: A directory listing consisting of a combination of names and/or initials of two persons who share the same surname and reside at the same address or of one person known by two sets of first and/or middle names and/or initials. C. Foreign Listing: The listing of a subscriber in the alphabetical list of an exchange other than that for the exchange from which the subscriber is served. D. Indented Listing: A directory listing is indented under another listing. E. Reference Listing: The listing of a generally accepted name of a firm. GENERAL SUBSCRIBER SERVICES PRICE LIST Windstream Alabama, LLC Section 1 Original Page 6 ISSUED: December 12, 2007 EFFECTIVE: January 16, 2008 BY: Vice President DEFINITION OF TERMS DISCONNECTION OF SERVICE An arrangement made at the request of the subscriber, or initiated by the Company for violation of price list regulations by the subscriber, for a permanent interruption of telephone service. Once affected, telephone equipment will be removed from the subscriber's premises and a "final" bill would be rendered showing monies owed to the Company the date service was disconnected. DROP WIRE Wires used to connect the circuits of open wire, aerial or underground distribution facilities to the point where connection is made with the inside wiring. EXCHANGE A central office or group of central offices, together with the subscriber's stations and lines connected thereto, forming a local system furnishing means of telephonic telecommunications without toll charges between subscribers within a specified area, usually a single city, town or village. When an exchange includes only one central office, it is termed a single office exchange, but when it includes more than one central office, the exchange is termed a multi-office exchange. All of the central office designations in an exchange must also be in the same rate center. A multi-office exchange may be made up of central offices on different premises. Central offices are in the same exchange (rate center) if the V and H coordinates in the Distance Dialing Guide are the same. GENERAL SUBSCRIBER SERVICES PRICE LIST Windstream Alabama, LLC Section 1 Original Page 7 ISSUED: December 12, 2007 EFFECTIVE: January 16, 2008 BY: Vice President DEFINITION OF TERMS EXCHANGE LINE Any line (circuit) directly or indirectly connecting an exchange station with a central office. Exchange lines are subdivided as follows: A. Central Office Line: A circuit extending from a central office to the location of an individual line or party line main service or a PBX. B. Main Line: The circuit portion of a main station; the main station line extends from the main service location to the central office. C. Extension Line: The circuit portion of an extension station; the extension station line extends from the extension service location to the main service location or a central connecting point of the main service. D. PBX Line: The circuit portion of a PBX station; the PBX station line extends from the PBX station service to the PBX switchboard or dial switching equipment. E. Tie Line: A circuit connecting PBX and/or Automatic Call Distributor Systems. EXCHANGE SERVICE AREA The territory, including the base rate, suburban and rural areas serviced by an exchange, within which local telephone service is furnished at the exchange rates applicable within that area. GENERAL SUBSCRIBER SERVICES PRICE LIST Windstream Alabama, LLC Section 1 Original Page 8 ISSUED: December 12, 2007 EFFECTIVE: January 16, 2008 BY: Vice President DEFINITION OF TERMS EXCHANGE SERVICE The general telephone service rendered in accordance with price list provisions. Exchange service is a general term describing as a whole the facilities provided for local intercommunication, together with the right to originate and receive a specified or an unlimited number of local messages at charges in accordance with this price list. A. Flat Rate Service (1) Flat Rate Service: A classification of exchange service for which a stipulated charge is made, regardless of the amount of use. B. Individual and Party Line Service (1) Individual Line Service: A classification of exchange service which provides that only one main station shall be served by the line connecting such station with the central office or other switching unit. C. Foreign Central Office Service: A classification of service furnished to a subscriber in a multi-office exchange from a central office other than the one from which service would normally be furnished. D. Foreign Exchange Service: A classification of exchange service furnished to a subscriber from an exchange other than the one from which he would normally be served. E. Touch-Calling Service: A classification of exchange service furnished from certain specified offices whereby calls are originated through the use of pushbuttons in lieu of rotary dials.