Substantive Change Proposal OCTOBER 19, 2011 IDENTIFIED CHANGE: ADDITION OF COURSES THAT CONSTITUTE 50% OR MORE OF A PROGRAM OFFERED THROUGH A MODE OF DISTANCE OR ELECTRONIC DELIVERY INSTITUTION NAME: WEST LOS ANGELES COLLEGE 9000 OVERLAND AVENUE CULVER CITY, CA 90230 RESPONSIBLE REPORT PREPARERS: Aracely Aguiar Dean of Academic Affairs Mary-Jo Apigo Dean of Teaching and Learning Marcus Butler Vice-Chair, Computer Science Information Technology Juan Chacon Multimedia Specialist Anna Chiang Chair, Computer Science Information Technology Elizabeth Evans Instructor, Child Development Eric Ichon Dean of Distance Learning and Instructional Technology Nikki Jacobson Chair, Business Diane Matsuno Information Technology Instructional Assistant Aimee Preziosi Associate Professor, Anthropology Ray Shackleford Assistant Professor, Fire Technology Rebecca Tillberg Dean of Research and Planning WEST LOS ANGELES COLLEGE: ACCJC SUBSTANTIVE CHANGE PROPOSAL 2011 TABLE OF CONTENTS A. Description of the Change ........................................................................................ .5 College Mission ............................................................................................................ .6 Reasons for Proposed Change and Relationship of Change to Mission………………..6 Labor Market Analysis .................................................................................................. .8 B. Not Applicable – This proposal does not involve a new educational program or change in delivery mode. C. Planning Process……………………………………………………………………………12 Needs and Resource Assessment ............................................................................... 15 Online Student Service ................................................................................................ 15 Online Tutorial Services ............................................................................................... 17 D. Evidence of Institutional Provision for Human, Administrative, Financial and Physical Resources ........................................................................... 19 Processes to Initiate, Maintain and Monitor the Change .............................................. 21 Quality Assurance ........................................................................................................ 21 Training and Professional Development……………………………………………………24 E. Internal/External Approvals ....................................................................................... 27 F. Evidence that the Eligibility Requirements Will Be Fulfilled .................................. 27 G. Evidence That the Accreditation Standards Will Be Fulfilled………………………33 2 WEST LOS ANGELES COLLEGE: ACCJC SUBSTANTIVE CHANGE PROPOSAL 2011 APPENDICES Table 1: Associate degree majors available primarily/entirely online…………………………..37 Associate of Arts Degree Anthropology Associate of Arts Degree Child Development Associate of Arts or Science Degree Computer Science Information Technology Option Associate of Arts or Science Degree Computer Network & Security Management Option Associate of Arts or Science Degree Computer Web Support and Database Administration Option Associate of Science Degree Fire Technology Associate of Arts Degree Hospitality Associate of Arts Degree Management – Small Business Table 2: Certificates of Achievement available primarily/entirely online……………………….43 Certificate of Achievement Business Application and Database Management (Low Unit) Certificate of Achievement Child Development Certificate of Achievement Computer Science Information Technology Certificate of Achievement Computer Web Support & Database Administration Certificate of Achievement Computer Network and Information System Security (Low Unit) Certificate of Achievement Computer Network Management (Low Unit) Certificate of Achievement Computer Website Support and Administration (Low Unit) Certificate of Achievement Event and Convention Planning Certificate of Achievement Fire Technology Certificate of Achievement Hospitality Certificate of Achievement Hotel Front Desk and Back Office Operations Certificate of Achievement Hotel Sales and Marketing Certificate of Achievement Management – Small Business Table 3: Skill Certificates in Child Development available primarily/entirely online………….49 Skill Certificate in Teacher/Private Pre-School Skill Certificate in Director/Private Pre-School Skill Certificate in Specialized Areas Administration and Supervision of Early Childhood Programs Health, Nutrition, Safety and Food Sanitation of Early Childhood Programs Observation, Assessment, and Guidance in Early Childhood Programs Table 4: Skill Certificate in Entrepreneurship available entirely online………………………...51 Table 5: Percentages of Programs Offered Online….....…….…….…………………..…………..52 3 WEST LOS ANGELES COLLEGE: ACCJC SUBSTANTIVE CHANGE PROPOSAL 2011 Appendix A: West Los Angeles College 2010 – 2012 Catalog .............................. …..see insert Appendix B: Student Evaluation of Online Instructor Survey Results ................................ 54 Appendix C: Computer Science Information Technology Program Review .......................... 55 Appendix D: CSIT Advisory Committee Minutes ..................................................................... 55 Appendix E: West Los Angeles College Fall 2009 Student Survey ...................................... 55 Appendix F: Distance Education Committee Self-Evaluation Form ....................................... 55 Appendix G: Computer Science Information Technology (CSIT) Enrollment Chart ............. 56 Appendix H: West Los Angeles College 2011–2014 Educational Master Plan ....................... 57 Appendix I: CSIT Divisional Meeting Minutes ......................................................................... 57 Appendix J: CSIT Degrees and Certificates Awarded ............................................................. 57 Appendix K: CSIT DE Curriculum Approval Chart .................................................................. 58 Appendix L: Distance Learning Program Unit Plan ................................................................ 59 Appendix M: Distance Learning Program Organizational Chart ............................................ 60 Appendix N: Distance Education Course Approval Form ....................................................... 61 Appendix O: Distance Education Addendum Sample ............................................................. 62 Appendix P: Etudes Training Schedule ................................................................................... 64 Appendix Q: WLAC Program Review and Successful Course Completion Data ................... 64 Appendix R: Cyber Teachers' Institute ..................................................................................... 64 Appendix S: Online Instructors Resources and Materials ...................................................... 64 Appendix T: WLAC 2009 – 2016 Technology Master Plan. ..................................................... 64 4 WEST LOS ANGELES COLLEGE: ACCJC SUBSTANTIVE CHANGE PROPOSAL 2011 DESCRIPTION OF THE CHANGE In addition to the degrees and certificates that the Accrediting Commission for Community and Junior Colleges (ACCJC) approved to be offered online in 2008, West Los Angeles College (West) now offers eight Associate of Arts or Science degrees and 13 certificates for which the majority of the courses can be completed via distance education (online) as well as six Skills Certificate which can be completed entirely online. The eight Associate of Arts or Science Degrees are:  Anthropology  Child Development  Computer Science Information Technology  Computer Network and Security Management  Computer Web Support and Database Administration  Fire Technology  Hospitality  Management – Small Business The 13 Certificates of Achievements are:  Business Application and Database Management (Low Unit)  Child Development  Computer Science Information Technology  Computer Web Support and Database Administration  Computer Network and Information System Security (Low Unit)  Computer Network Management (Low Unit)  Computer Website Support and Administration (Low Unit)  Event and Convention Planning  Fire Technology  Hospitality  Hotel Front Desk and Back Office Operations  Hotel Sales and Marketing  Management – Small Business The Low Unit Certificates of Achievement only require 16 or 17 units of intermediate to advanced courses. They have been developed for students who already possess a computing background. The 6 Skill Certificates are:  Skill Certificate in Teacher/Private Pre-School  Skill Certificate in Director/Private Pre-School  Skill Certificate in Specialized Areas Administration and Supervision of Early Childhood Programs Health, Nutrition, Safety and Food Sanitation of Early Childhood Programs Observation, Assessment, and Guidance in Early Childhood Programs  Skill Certificate in Entrepreneurship See the Table 1 – 4 charts in the appendix for the specific degree requirements for each program and the Table 5 chart listing the percentage of courses which are available online for each program. 5 WEST LOS ANGELES COLLEGE: ACCJC SUBSTANTIVE CHANGE PROPOSAL 2011 COLLEGE MISSION In spring 2000 West offered its first online course and in 2008 we received approval from the ACCJC to offer 15 degrees and 11 certificates online. This expansion of our Distance Learning Program online course offerings furthers the college’s Mission Statement as stated on page 6 of West's 2010– 2012 Catalog (Appendix A): OUR VISION WEST: A gateway to success for every student OUR MISSION West Los Angeles College provides a transformative educational experience. West fosters a diverse learning community dedicated to student success. Through quality instruction and supportive services, the College develops leaders who encourage excellence in others. A West education enriches students with the knowledge and skills needed to earn certificates and degrees, to transfer, to build careers, and to pursue life-long learning. Reasons for Proposed Change and Relationship of Change to Mission In order to provide a "transformative educational experience" and to keep up with the changing needs of our students, West supports a variety of instructional methodologies including online, hybrid and web-enhanced classes. Student surveys clearly indicate that many find online classes to be a convenient and effective way of completing their educational goals. Online classes aid in student persistence by enabling students with work and family obligations to complete their educational goals online. In January 2011 West participated in the California Community Colleges Chancellor’s Office survey of students who enrolled in and dropped a distance education course in the Fall 2010 term. There were 1,846 students from West Los Angeles College who were contacted and 514 that responded to the survey. When asked to indicate how important several factors were in their decision to enroll in a distance education course the following items were cited as being very to somewhat important by the great majority of respondents:  84% “My work schedule is heavy and a distance education course is more convenient.”  83.1% “Personal circumstances (family, health, etc.) made a distance education class more convenient.”  77.4% “I had a good experience with a distance education course before.” It is also interesting to note that although this survey was only for students who had dropped one or more online classes over 86% indicated that they were very or somewhat likely to register for another online course. 6 WEST LOS ANGELES COLLEGE: ACCJC SUBSTANTIVE CHANGE PROPOSAL 2011 Online Student Evaluation of Instructor survey results document high rankings for West’s online instructors. For Fall 2010 and Spring 2011, 95 – 99% of the online students who completed the survey agree or strongly agree with each of the following:  “A syllabus, which clearly outlined the course objectives and grading criteria, was posted on the Web by the first week of the term.” (99%)  “The instructor clearly defines the course requirements and posted them on the Web.” (98%)  “The online instruction related to the course objectives.” (98%)  “I now feel able to communicate course material to others.” (96%)  “The instructor's website is well prepared and organized.” (95%) Appendix B includes full results for the Fall 2010 and Spring 2011 surveys. These survey results document student demand for online classes and their satisfaction with this mode of delivery. These results and other input from students, faculty, Department Heads, Division Chairs, Advisory Committees and administrators led to the development of additional online courses resulting in additional programs that can be completed primarily, and in some cases, completely online. Anthropology In Fall 2007 the college’s only full time Anthropology instructor participated in Etudes training in order to explore online instruction as an effective tool for teaching Anthropology. In Spring 2008 Human Biological Evolution (Anthropology 101) was first offered online. The online section was very popular and proved to be a valuable instructional instrument. Due to this success, since 2008 at least one section of Anthropology 101 a semester has been offered online. The Laboratory in Human Biological Evolution (Anthropology 111) was developed online in order to satisfy the Intersegmental General Education Transfer Curriculum (IGETC), Associate Degree and General Education Biological Science laboratory requirements as well as California State University (CSU) General Education Certification. Developing Anthropology 111 online enabled the college to offer degrees almost completely online. The feasibility of a completely online Anthropology lab class was researched during the summer of 2009 and the virtual laboratory was first offered in Fall 2009. Online and hybrid sections of Anthropology 101 and 111 have since been included in the Accelerated College Transfer (ACT) program schedule. The success of Anthropology 101 convinced the discipline that online offerings are a valuable way to reach a wider student population and provide the flexibility that many students require. In addition to being part of the requirements for an Associate of Arts in Anthropology, all offerings in Anthropology are transferable to University of California and CSU campuses and satisfy IGETC and General Education requirements. In consultation with the Division Chair, the college has been offering Cultural Anthropology (Anthropology 102), Archaeology (Anthropology 103), Linguistic Anthropology (Anthropology 104), Anthropology of Religion, Magic and Witchcraft (Anthropology 121) and North American Indians (Anthropology 132) online on a rotating basis. Anthropology 102 has been included in the ACT Program in a hybrid format. Anthropology 102 and 121 satisfy pre-entry requirements for nursing programs and as such, there is an even greater demand for these courses online than on campus. 7 WEST LOS ANGELES COLLEGE: ACCJC SUBSTANTIVE CHANGE PROPOSAL 2011 Business In 2007 the college submitted a substantive change proposal, which was approved in 2008, that included several business programs online including Accounting, Business, Business Administration, Marketing and Real Estate. Later that year Principles of Selling (Marketing 1) and Organizational and Management Theory (Management 2) were offered online. With the addition of these classes, and Cooperative Education (Business 931) in 2010, the Associate of Arts Degree and the Certificate of Achievement in Management – Small Business are now available almost entirely online. According to the United State Department of Labor, Bureau of Labor Statistics, California has the highest employment level in Management Occupations with 777,910 management employees or 55.56 management employees per thousand jobs. In addition, as George Silvestri recommended in "Considering Self-Employment: What to Think About Before Starting a Business” (Occupational Outlook Quarterly, June 22, 1999) small business owners should: “Educate yourself by getting as much information as possible about your chosen business concerning the costs of employees, rental space, materials, equipment, and other necessary items.” In a 2009, the Economic Impact of The Small Business and Disabled Veteran Business Enterprise report stated that: Small businesses are the lifeblood of the economy in the United States. Based on data from the U.S. Census Bureau, the Office of Advocacy at the U.S. Small Business Administration documented that small businesses accounted for over 92% of the net new jobs creation between 1989 and 2003. The smallest among the small businesses (those employing fewer than 20 employees) accounted for 85% of the net new job creation over the same period. In essence, the vast majority of the new jobs created in the economy come from the very small businesses. Of the total 21.8 million jobs created between 1989 and 2003, small businesses under 20 employees created 18.6 million jobs, small businesses with between 20 and 500 employees created 1.5 million jobs, and large businesses and companies (with over 500 employees) created only 1.7 million jobs. Similarly, while small businesses created net new jobs in 12 of those 14 years, large businesses eliminated more jobs than they created in five of those 14 years (http://www.documents.dgs.ca.gov/dgs/PIO/SB/SmallBusinessStudy.pdf). Students who are interested in starting a small business, but don't want to complete an entire degree or certificate of achievement, have the option of completing five classes to earn a Skills Certificate in Entrepreneurship. With the development of Introduction to Entrepreneurship (Entrepreneurship 1) and Starting a New Business (Entrepreneurship 3) online in 2008 and Building and Growing a New Business (Entrepreneurship 2) online in Fall 2011 the college now offers a Skill Certificate in Entrepreneurship fully online. 8 WEST LOS ANGELES COLLEGE: ACCJC SUBSTANTIVE CHANGE PROPOSAL 2011 Child Development Many Child Development students struggle to maintain a balance between their educational pursuits and their child care responsibilities. Since online classes were first offered in 2000, the college has received frequent requests from Child Development students seeking online classes. The college has had to look at innovative approaches to ensure course access in an effort to meet the needs of students matriculating through the program to obtain their Child Development degree. The district Child Development Discipline Committee has also spent years discussing which courses should be offered online. Child Growth and Development (Child Development 1) was first offered online in 2008 and in 2009 Child Health and Safety (Child Development 10) was introduced online. The design and content of these two courses allowed for effective instruction using an online format. Last year, after identifying the eight core courses that would transfer to the CSU’s, Child Development instructors determined that it would be advantageous for students if the college were to expand online course offerings and recommended offering Observation and Assessment in Early Childhood Education (ECE) Programs (Child Development 34) online. In addition, Supervision and Administration of ECE Programs I (Child Development 38) and Supervision and Administration of ECE Programs II (Child Development 39), which had been initially developed as hybrid courses, were also offered online. This was done to enable students to qualify for teaching permits in addition to meeting degree requirements. In Fall 2011 Home, School, and Community Relations (Child Development 11), Guidance and Discipline in ECE Programs (Child Development 48) and Adult Supervision and Mentoring in ECE Programs (Child Development 65) were offered online for the first time. The decision to expand online Child Development course offerings provides access to students that are already working in the field who are taking classes:  To complete a degree  For professional development  In order to maintain their place or move up on the teaching permit scale This is directly related to their ability to acquire employment and furthers the college’s mission to provide students with the knowledge and skills “…to earn certificates and degrees, to transfer, to build careers, and to pursue life-long learning.” In August 2011 in “Economic Impacts of Early Care and Education in California” Jenifer MacGillvary and Laurel Lucia with the University of California, Berkeley Center for Labor Research and Education, reported: Early care and education (ECE) is an important industry in California, serving more than 850,000 California children and their families and bringing in gross receipts of at least $5.6 billion annually. The industry not only benefits the children who receive care, but also strengthens the California economy as a whole. The report’s executive summary cites the following Early Care and Education (ECE) benefits:  Promoting and facilitating parents’ ability to participate in the paid workforce  Increases worker productivity and improves businesses’ bottom line  Reduces absenteeism and decreases turnover  Especially important to the careers and earnings of mothers  Enables parents’ to pursue education. 9