O T I Riedel Acrobat R T CC-8 / CC-60 / CC-120 S Digital Wireless Intercom System User Manual E R O S U User Manual Acrobat CC-8 / CC-60 / CC-120 V4.2 Harmonised standards applied Directive 1999/5/EC: Radio and Telecommunication Terminal Equipment EN 50385:2002 EMF EN 60950-1:2006 Safety EN 55022:2006+A1:2007 ClassB EMC, Emission ITE Residential Environment EN 61000-6-2:2005 EMC, Immunity in industrial area EN 301 406 V1.5.1 DECT Access EN 301 489-1 V1.8.1 EMC & Radio spectrum Matters for radio Equipment EN 301 489-6 V1.3.1 EMC & Radio spectrum Matters for radio Equipment (DECT Equipment) Other standards or national regulations: FCC CFR 47, P.15 Class B Radio frequency devices, radiated Emission O This device complies with Part 15 of the FCC rules and with RSS-210 of Industry Canada. Operation is subject to the following two conditions: T 1. this device may not cause harmful interference, and 2. this device must accept any interference received, including interference that may cause undesired operation. 3. Changes or modifications made to this equipment not expressly approved by Riedel may void the FCC authorization to operate this equipment. I This device is tested and fulfils the Radio Standards Specification RSS-213 Issue 2. This device complies with FCC Part 15 Subpart D, unlicensed personal communication devices. R Frequency band: 1920-1930 MHz. Type of Modulation: multi carrier time division multiple access with Digital modulation (GFSK). Number of channels: 5 RF Channels, 5x12=60TDMA Duplex channels. Antenna information: 2 permanent attached antennas, no external connector. T RF Power: max. +20,5dBm. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to Sprovide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: E • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. R Radiofrequency radiation exposure Information: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 20 cm between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. O S U © 2014 Riedel Communications GmbH & Co KG. All rights reserved. Under the copyright laws, this manual may not be copied, in whole or in part, without the written consent of Riedel. Every effort has been made to ensure that the information in this manual is accurate. Riedel is not responsible for printing or clerical errors. All trademarks are the property of their respective owners. 2 User Manual Acrobat CC-8 / CC-60 / CC-120 V4.2 CONTENT 1 Safety Information...............................................................................................................................................5 1.1 Explanations of Symbols................................................................................................................................................................5 1.1.1 Danger..................................................................................................................................................................................5 1.1.2 Warning................................................................................................................................................................................5 1.1.3 Caution.................................................................................................................................................................................5 1.1.4 Hint........................................................................................................................................................................................5 1.2 Service..............................................................................................................................................................................................6 1.3 Voltage.............................................................................................................................................................................................6 1.4 Environment....................................................................................................................................................................................6 1.5 Battery Safety..................................................................................................................................................................................7 1.6 CE Declaration of Conformity........................................................................................................................................................7 O 1.7 Disposal............................................................................................................................................................................................7 2 Introduction..........................................................................................................................................................8 2.1 General.............................................................................................................................................................................................8 T 2.2 Terminology.....................................................................................................................................................................................8 2.3 Document Scope.............................................................................................................................................................................8 2.4 Network Concept............................................................................................................................................................................9 2.5 Overview of reserved networks....................................................................................................................................................9 I 2.6 Synchronization via Ethernet (acc. IEEE1588)............................................................................................................................10 R 2.7 WBM (Web Based Management) related issues.......................................................................................................................13 2.7.1 Supported Web Browser..................................................................................................................................................13 2.7.2 General WBM issues.........................................................................................................................................................13 2.7.3 Simultaneous WBM sessions...........................................................................................................................................13 T 2.7.4 Marking changed values...................................................................................................................................................13 2.7.5 Sorting of Tables................................................................................................................................................................14 2.8 Partition concept of Cell Antenna and Cell Controller.............................................................................................................14 2.9 Releasenotes.................................................................................................................................................................................14 S 2.10System limits.................................................................................................................................................................................14 3 User elements.....................................................................................................................................................15 3.1 ACROBAT CC-8...............................................................................................................................................................................15 E 3.1.1 User Elements front..........................................................................................................................................................15 3.1.2 User Elements rear............................................................................................................................................................16 3.2 ACROBAT CC-60 / CC-120.............................................................................................................................................................21 R 3.2.1 User Elements Front.........................................................................................................................................................21 3.2.2 User Elements Rear...........................................................................................................................................................22 3.2.3 Ethernet connectors "Gb1", "Gb2" (Pos. 6).....................................................................................................................23 3.2.4 MADI boards (Pos. 7).........................................................................................................................................................23 3.2.5 Ethernet Cabling instructions..........................................................................................................................................23 3.2.6 MADI cabling instructions................................................................................................................................................23 O 3.3 ACROBAT CA-6...............................................................................................................................................................................24 3.3.1 User elements front..........................................................................................................................................................24 3.3.2 User elements rear...........................................................................................................................................................24 3.3.3 PoE Connector...................................................................................................................................................................25 S 3.4 Factory reset of Cell Antenna......................................................................................................................................................25 3.5 LED States of Cell Antenna..........................................................................................................................................................26 4 Quick Start Cell Controller (Example CC-8)......................................................................................................27 U 4.1 Quick start overview.....................................................................................................................................................................27 4.2 Example Configuration................................................................................................................................................................28 4.3 Prepare and connect hardware..................................................................................................................................................28 4.4 Maintenance PC............................................................................................................................................................................29 4.5 Cell Controller initial access.........................................................................................................................................................29 4.6 IP (Infrastructure) network..........................................................................................................................................................30 4.7 Devices/DECT network.................................................................................................................................................................31 4.8 Load license file.............................................................................................................................................................................32 4.9 Scan devices..................................................................................................................................................................................34 4.10Audio board...................................................................................................................................................................................35 4.11Acrobat Cell Antenna....................................................................................................................................................................36 4.11.1General...............................................................................................................................................................................36 4.11.2Synchronization.................................................................................................................................................................37 4.12Wireless Beltpacks........................................................................................................................................................................38 4.13Partyline Configuration (Beltpack)..............................................................................................................................................40 4.14Partyline Configuration (Audioboard users)..............................................................................................................................41 4.15System services (Automatic start)...............................................................................................................................................43 4.16"Quick Start" Completion.............................................................................................................................................................43 4.17Further steps.................................................................................................................................................................................44 4.17.1Radio frequency site survey.............................................................................................................................................44 4.17.2Synchronization implementation....................................................................................................................................44 3 User Manual Acrobat CC-8 / CC-60 / CC-120 V4.2 5 Configuration reference....................................................................................................................................45 5.1 WBM overview...............................................................................................................................................................................45 5.1.1 Different WBM modes......................................................................................................................................................45 5.1.2 Features in WBM mode Riedel Admin............................................................................................................................45 5.1.3 WBM related differences CC-8 / CC-60/CC-120.............................................................................................................45 5.1.4 Login to WBM.....................................................................................................................................................................46 5.1.5 General objects..................................................................................................................................................................48 5.1.6 Changing values.................................................................................................................................................................49 5.2 "Administration" Configuration..................................................................................................................................................50 5.2.1 Frame Configuration.........................................................................................................................................................51 5.2.2 Frame Program Info..........................................................................................................................................................54 5.3 "Network/Gateways" Configuration...........................................................................................................................................56 5.3.1 Gateway configuration.....................................................................................................................................................57 O 5.3.2 Network configuration......................................................................................................................................................57 5.4 "Partylines" Configuration...........................................................................................................................................................60 5.5 "Devices" Configuration...............................................................................................................................................................62 5.5.1 Configuration Page "Devices - Base"...............................................................................................................................63 5.5.2 Configuration Page "Devices - Beltpack"........................................................................................................................64 T 5.5.3 Configuration Page "Devices - Audioboard"..................................................................................................................66 5.5.4 Configuration Page "Devices - Sync"...............................................................................................................................67 5.5.5 Configuration Page "Devices - About"............................................................................................................................68 I 5.5.6 Configuration Page "Devices - Debug" (Advanced mode)............................................................................................70 5.5.7 General Device configuration..........................................................................................................................................70 R 5.6 "Debugging" Configuration..........................................................................................................................................................74 5.7 "Status" Configuration..................................................................................................................................................................77 5.7.1 General Status Information..............................................................................................................................................78 5.7.2 Configuration Page "Status - Modules 1".......................................................................................................................78 T 5.7.3 Configuration Page "Status - Modules 2".......................................................................................................................81 5.7.4 Configuration Page "Status - Calls Dect"........................................................................................................................83 5.7.5 Configuration Page "Status - RSSI"..................................................................................................................................85 S 5.8 "System" Configuration................................................................................................................................................................87 6 Configuration techniques and technologies...................................................................................................88 6.1 Technologies..................................................................................................................................................................................88 E 6.1.1 CC-60/CC-120 MADI Channel assignment......................................................................................................................88 6.1.2 SNMP...................................................................................................................................................................................89 6.1.3 SNMP - Configuration Options........................................................................................................................................90 6.1.4 Implementation Details....................................................................................................................................................90 R 6.1.5 SNMP MIB tree...................................................................................................................................................................90 6.1.6 SNMP Trap Tree.................................................................................................................................................................91 6.2 Ethernet Synchronization (acc. IEEE1588).................................................................................................................................93 6.2.1 Timezone Support.............................................................................................................................................................94 7 Troubleshooting / FAQ.......................................................................................................................................95 O 7.1 DECT...............................................................................................................................................................................................95 7.1.1 Cell Antenna is not found using "Scan"..........................................................................................................................95 7.2 Audioboard at CC-8......................................................................................................................................................................95 7.2.1 No Audio data from / to Audioboard..............................................................................................................................95 S 8 Appendix.............................................................................................................................................................96 8.1 Configuration hints for Web Browser........................................................................................................................................96 8.1.1 Mozilla Firefox....................................................................................................................................................................96 U 8.1.2 Microsoft Internet Explorer..............................................................................................................................................96 9 Maintenance Recommendations......................................................................................................................97 9.1 General...........................................................................................................................................................................................97 9.2 Daily................................................................................................................................................................................................97 9.3 Weekly............................................................................................................................................................................................97 9.4 Monthly..........................................................................................................................................................................................97 9.5 Yearly..............................................................................................................................................................................................97 9.6 Other..............................................................................................................................................................................................97 10 Service.................................................................................................................................................................98 4 User Manual Acrobat CC-8 / CC-60 / CC-120 V4.2 1 Safety Information 1.1 Explanations of Symbols The following tables are used to indicate hazards and provide cautionary information in relation to the handling and use of the equipment. 1.1.1 Danger Danger O Indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury. T The highlighted line indicates the activity to prevent the danger. I R 1.1.2 Warning T Warning Indicates a potentially hazardous situation which, if not avoided, could result in death or S serious injury. The highlighted line indicates the activity to prevent the danger. E R 1.1.3 Caution Caution O Indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injury. It may also be used to alert against unsafe practices. S The highlighted line indicates the activity to prevent the danger. U 1.1.4 Hint This text is for generally information. It indicates the activity for ease of work or for better understanding. 5 User Manual Acrobat CC-8 / CC-60 / CC-120 V4.2 1.2 Service • All service has to be undertaken ONLY by qualified service personnel. • There are no user serviceable parts inside the device. • Never attempt to modify the equipment components for any reason. Caution All adjustments have been done at the factory before the shipment of the devices. No maintenance is required and no user serviceable parts are inside the module. O T 1.3 Voltage I • Ensure that the supply voltage available at the installation site meets the voltage range of the equipment. R • The power cable should only be connected to a correctly grounded source. • Do not use any adapters. • Never bypass a ground contact. T • Only use the power cables provided with the equipment. • The power cord must be rated for the product and for the voltage and current marked on the product’s label. • When you remove a power cable never pull on the cable itself but on the connector. A damaged cable could S lead to shocks or burns. • Only use extension cords that are 3 poled and grounded. The power cables are equipped with 3 pole connectors in order to minimize the risk of an electric shock. E Danger R Non-observance can lead to electrical shock. Do not open the chassis. O S 1.4 Environment • Never place the mainframe in an area of high dust particles or humidity. U • Operating temperature of the system: -5°C – +50°C. • Never place containers with any liquids on top of the mainframe. • If the equipment has been exposed to a cold environment and transferred to a warm environment, condensation may form inside the housing. Wait at least 6 hours before applying any power to the equipment. 6 User Manual Acrobat CC-8 / CC-60 / CC-120 V4.2 1.5 Battery Safety The device is fitted with the following battery: Lithium battery CR2032. Use only the original Lithium battery! Warning Risk of explosion if battery is replaced by any other incorrect type. Do not short circuit. May explode it disposed in fire. Dispose of used batteries according to the instructions. Do not expose to high storage temperatures above 60°C (140°F). O T 1.6 CE Declaration of Conformity I R The Acrobat devices conform to the EU guideline 1999 / 5 / EEC as attested by the CE mark. T FCC ID: AY3-BSIP1US S IC: 267AQ-BSIP1US E 1.7 Disposal R Disposal of old Electrical & Electric Equipment (Applicable throughout the European Union and other European countries with separate collection programs) O This symbol, found on your product or on its packaging, indicates that this product should not be treated as household waste when you wish to dispose of it. Instead, it should be handed over to an applicable collection point for the recycling of electrical and electronic equipment. By ensuring this product is disposed of correctly, you will help prevent potential S negative consequences to the environment and human health, which could otherwise be caused by inappropriate disposal of this product. The recycling of materials will help to U conserve natural resources. For more detailed information about the recycling of this product please contact your local city office. 7 User Manual Acrobat CC-8 / CC-60 / CC-120 V4.2 2 Introduction 2.1 General Thank you for choosing a Riedel product. This Manual describes the Installation, Configuration and Operation of the Riedel Acrobat CC-8 / CC-60 / CC-120 Digital Wireless Intercom system. For further information about the Acrobat hardware please contact your local distributor or the Riedel O headquarters in Wuppertal. T 2.2 Terminology • The term BSIP (Base Station IP) is used as a synonym for an Acrobat CA-6 Cell Antenna. I • The term Beltpack and Wdpl are used as a synonym for an Acrobat WB-2 Wireless Beltpack. R • The term IWU (InterWorking Unit), Acrobat CC or CC is used as a synonym for a Cell Controller (CC-8, CC-60 and CC-120). • The term Acrobat is used as a synonym for the whole Acrobat Digital Wireless Intercom system. T S 2.3 Document Scope This document describes all platforms of the Acrobat Digital Wireless Intercom system: E • Acrobat CC-8 • Acrobat CC-60 R • Acrobat CC-120 Feature comparison: O Product Max. WB-2 Max. CA-6 Remarks Acrobat CC-8 18 35 Built-in Audioboard, GPIO and 4 port PoE Switch Acrobat CC-60 60 100 S Acrobat CC-120 100 100 Unless otherwise noted, the instructions in this document refer to all three platforms. U 8 User Manual Acrobat CC-8 / CC-60 / CC-120 V4.2 2.4 Network Concept The IP network concept of the Acrobat Digital Wireless Intercom System is designed for the separation into three logical networks: 1. IP (Infrastructure) network In this network segment are all the existing infrastructure components (default Gateways, DHCP servers, Time server,...) as well as the Acrobat CC located. This network is used for the connection of the Acrobat CC to the IP infrastructure of the company LAN. The factory-default network address is 192.168.2.0 with a netmask of 255.255.255.0. The preconfigured IP address of the Acrobat CC in this network is 192.168.2.1. O 2. DECT network In this network segment are all Acrobat CA-6 Cell Antennas and the Acrobat CC Cell Controller located. This network is solely used for the communication between the Cell Antennas and the Cell Controller. T The preconfigured network address of the Acrobat CC-8 is 192.168.11.100. The preconfigured network address of the Acrobat CC-60 / CC-120 is 192.168.12.100. The fixed netmask of Acrobat CC-8 / CC-60 / CC-120 is 255.255.0.0. I 3. Cell Antennas internal networks R For internal communication between the different hardware components of the Cell Antennas there are two further networks configured. T Keep in mind, that these addresses may not be used for the IP network and the DECT network. S 192.168.123.x : E Internal network of the CA-6 for DECT functionality. 169.254.222.x. Internal network of the CA-6 between the two main processors CSP (.1) and MSP (.2). R All Cell Antennas as well as the Cell Controller must be located inside the same network segment and therefore MUST NOT be separated by layer 3 routing devices. Only Layer 2 switches are supported between the Cell Antennas and the Cell Controller. O S 2.5 Overview of reserved networks Host IP 192.168.1.1/24 is used for factory default of Cell Antennas CA-6. U Host IP 192.168.2.1/24 is used for factory default of Cell Controller CC. IP network 192.168.123.0/24 for internal DECT communication at CA-6. IP network 169.254.222.0/24 for internal communication at CA-6. 9 User Manual Acrobat CC-8 / CC-60 / CC-120 V4.2 2.6 Synchronization via Ethernet (acc. IEEE1588) Using synchronization via Ethernet, great demands are made on the Ethernet characteristics like symmetry, packet loss, delay, jitter (variance of delay), … Therefore special requirements regarding the Ethernet components (especially the Ethernet switches used) have to be considered. Exceeding of limits (especially of jitter) will lead to loss of synchronization, which will finally lead to a resynchronization process. During this process the belonging Cell Antennas are unable to establish an audio connection. Synchronization topology The Synchronization according Ethernet solely uses a star shaped topology. Maximally one Cell Antenna serves a Synchronization Master (Sync Master), all other Cell Antennas which participate at the synchronization serve as Synchronization Slaves (Sync Slave). O Resynchronization The DECT functionality of all CA-6, which are configured as IEEE1588 Sync Slaves, depends on the availability of the T IEEE1588 Sync Master. If the Sync Master is not functional (e. g not Online due to Ethernet problems), the DECT functionality of all IEEE1588 sync slave CA-6 will go down. During this time no audio connections are possible. I General requirements on the Ethernet system The usage of a dedicated VLAN at the Cell Controller for Infrastructure and DECT network is mandatory. The CoS R value of the DECT VLAN must be assigned to the highest priority in the network switch. All participating switches have to be configured in a way that the VLAN of the DECT network has to be assigned the highest priority. Further details regarding Ethernet Synchronization according IEEE1588 may be found in chapter “6.2 Ethernet T Synchronization (acc. IEEE1588)” on page 93. Only premium class switches, which fulfill the requirements regarding Ethernet synchronization according S IEEE1588, are supported. Following switches are already tested and can be used: • 24-port PoE Layer2 switch from D-Link; e.g. - DES-1228P, DES-3028P, DGS-1224TP E • 24-port PoE Layer2 switch from Hewlett Packard (HP ProCurve Series), e.g. - 2626-PWR, 2650-PWR • Enterasys Switch B3G124 (1Gbit) • Enterasys Switch B5G124 R • Cisco Catalyst 3560 • Cisco Catalyst 2960-48PST-L (48 PoE ports) • Cisco Small Business Pro ESW 500 (all switch ports used for CA-6 were configured as "others") • Cisco SG 300-28P O • Cisco SG 500-28P Riedel gained unsuccessful experience with the following switch model: S • Netgear FS1008 • Allnet U If the customer use Layer3 switches, the L3 function of the relevant switch ports have to be deactivated. A maximum number of three cascaded Ethernet switches are supported between the Sync Master (SM) and a Sync Slave (SS) CA-6. Please notice that the CC-8 already contains one switch behind the PoE ports. Also this switch counts as a hop, if used. The graphics on the next pages illustrate different network setups limited by the three hops rule. 10