Commercial in Confidence AMC+ 2.0 Admin User Guide for iPhone Aastra Technologies Limited December 12th, 2011 www.aastra.com AMC+2.0UserGuide Contents Contents 1 Welcome to the AMC Solution 5 1.1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 1.2 FixedMobileConvergence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 2 Introduction to the User Guide 6 2.1 Userinformation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 2.2 Disclaimer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 2.3 Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 3 Introduction to the AMC+ 7 3.1 FeatureOverview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 3.2 HowtoreadthisManual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 4 Restrictions 9 4.1 iOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 4.2 Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 5 Data Usage Overview 11 6 Installation and AMC+ configuration from the AMC Portal 12 6.1 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 6.2 OpeningtheApplication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 6.3 AMC+configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 6.4 AMC+Licenseactivation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 7 General Operation of the AMC+ 15 7.1 ConfigureAccessPoints(APs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 7.2 HomeScreenNavigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 7.3 RegistrationStatus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 7.4 Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 7.4.1 Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 7.4.2 CallList . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 7.4.3 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 7.4.4 AboutandStatus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 8 Features of the AMC+ 21 8.1 PlacingCalls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 8.2 AcceptingCalls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 8.2.1 CellularNetworks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 8.2.2 InStand-by . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 8.3 EmergencyCalls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 8.4 CallTypes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 8.4.1 Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 2 AMC+2.0UserGuide Contents 8.4.2 Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 8.4.3 DirectCall(MobilecallwithoutpassingthePBX) . . . . . . . . . . . . . . . 23 8.4.4 AnonymousCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 8.5 In-CallFeatures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 8.5.1 TouchTone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 8.5.2 Holdcall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 8.5.3 Consultation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 8.5.4 BlindTransfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 8.5.5 Toggle,CompleteTransfer,andConference . . . . . . . . . . . . . . . . . . . 26 8.5.6 FastForwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 8.5.7 HandovertoCellularNetworks(GSM) . . . . . . . . . . . . . . . . . . . . . 26 8.5.8 HandovertoVoIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 8.6 Out-Of-CallFeatures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 8.6.1 CallForwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 8.6.2 CallPickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 8.6.3 CallRetrieve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 8.6.4 ActivateandDeactivateDnD . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 8.6.5 AbsenceInfo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 8.6.6 TravelSIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 8.6.7 CallVoiceMail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 9 Mobile Least-Cost Routing (MLCR) 30 9.1 (HTTPS)Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 9.2 CallReverse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 9.3 TravelSIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 10 IM and Presence 32 10.1 AddingContacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 10.2 Chatting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 10.3 ParallelChats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 10.4 SettingthePresenceStatus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 11 Settings 34 11.1 FMCNumbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 11.1.1 PBXDialing-inNumber . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 11.1.2 VoiceMailNumber . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 11.1.3 TravelSIMNumber . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 11.1.4 FastForwardingNumber . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 11.1.5 MTCNumber(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 11.2 ServerSettings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 11.3 UserAccount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 11.4 UIPreferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 11.4.1 StartingScreen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 11.4.2 UC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 11.4.3 RingTone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 3 AMC+2.0UserGuide Contents 11.4.4 Vibrate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 11.4.5 CallReverseNumber . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 11.4.6 CallReverseenabled . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 11.5 CellularDialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 11.6 NetworkPreferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 11.6.1 DualMode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 11.6.2 PacketData . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 11.6.3 HTTP/HTTPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 11.6.4 HTTP(S)Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 11.6.5 Transport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 11.6.6 Codec . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 11.6.7 InternationalPrefix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 11.7 EnhancedNetworkSettings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 11.7.1 JitterBufferandServerRecommendedHandover . . . . . . . . . . . . . . . . 41 11.7.2 AnonymousCallPrefix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 11.8 UpdateSettings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 11.8.1 Downloadautomatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 11.8.2 OTA-URL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 11.9 LCRSettings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 11.10Roaming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 11.11OperatorSupportedDialing(OSD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 11.12FeatureAccessNumber . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 12 Factory Reset of the AMC+ 43 13 Support Trace 44 14 Manual download from the Aastra portal 45 4 AMC+2.0UserGuide 1 WelcometotheAMCSolution 1 Welcome to the AMC Solution ThankyouforchoosingthisAastraMobileClientproduct. Ourproductmeetsthestrictestrequirements withregardtoqualityanddesign. Thefollowinguser’sguidewillassistyouinusingtheAastraMobile ClientPlusapplicationandanswermostofthequestionsthatmayarise. Ifyourequirefurthertechnical support or information about other Aastra products, please refer to our website at http://www. aastra.com. Itprovidesadditionalnotesandhintsontheproduct. 1.1 Overview TheAastraMobileClientbringssystemtelephonyfeaturestoyourmobiletelephone. Ittakesjustafew steps to install after which the Aastra Mobile Client Plus can be used immediately and conveniently withoutspendingtoomuchtimelearningit. 1.2 Fixed Mobile Convergence Fixed Mobile Convergence (FMC) is the integration of mobile telephones into the fixed-line commu- nicationssystemofacompany. TheAastraMobileClientPlussoftware(AMC+)allowsyoutoaccess the Aastra communications system services from your mobile phone, enabling complete integration withthecommunicationssystemasanormalextension. • Use your mobile phone with the Aastra communications system - the familiar communications environmentaccompaniesyouaroundtheworldandisalwaysavailable. • Switchatanytimefrommobiletelephonetosystemtelephone-eveninthemiddleofacall. De- pendingonthesituation,selectthemobiletelephoneorstationarysystemtelephone-accessible worldwide-withthebestaudioquality. • Always be accessible under one single number - free people calling you from having to keep trackofseveralnetworkandcallnumbers. 5 AMC+2.0UserGuide 2 IntroductiontotheUserGuide 2 Introduction to the User Guide 2.1 User information Thisuser’sguidedescribestheAMC+application. Youwillfindtheuser’sguideandotherdocuments foryourapplicationatwww.aastra.comorwww.aastra.com/docfinder. Formoreinforma- tionpleaserefertothedocumentationortoyourdealer’shomepage. Itisyourresponsibilitytoinform yourselfaboutthescopeoffunctions,operationandproperuseofyourequipment. • Checkwhetheryouhavealltheuserinformationavailableonyourproduct,whetheritconforms toyourproduct’sversionandwhetheritisuptodate. • ReadthroughtheuserinformationcarefullybeforeusingtheAMC+. • Store the user information within easy reach and refer to it whenever uncertainties arise in con- nectionwiththeuseoftheapplication. • If individual features differ on the Aastra communications systems, a reference is made in this user’sguide. 2.2 Disclaimer ThisproductwasmanufacturedinaccordancewithISO9001qualityguidelines. Thisproductandthe userinformationbelongingtoithavebeenproducedwiththeutmostcare. Theproduct’sfunctionshave beentestedandapprovedaftercomprehensiveconformitytests. Nonethelesserrorscannotbeentirely excluded. The warranty is limited to the replacement of defective hardware. The manufacturers shall notbeliableforanydirectorindirectdamagethatmaybecausedbyincorrecthandling,improperuse, or any other faulty behavior on the part of a product. Potential hazards are mentioned in the relevant placesintheuserinformation. Liabilityforlossofprofitshallbeexcludedinanycase. 2.3 Trademarks Thedesignationsusedinthismanualforsoftwareandhardwareareregisteredtrademarksandarethus subjecttotherelevantregulations. Aastra,Aastra800,Aastra5000,AastraIntelliGate(cid:13)RSeries,Aastra 400Series,AastraA700,MX-ONETM,OpenCom100,andOpenCom1000areregisteredtrademarksof AastraTechnologiesLimited. 6 AMC+2.0UserGuide 3 IntroductiontotheAMC+ 3 Introduction to the AMC+ Thank you for using the AMC+ for iOS-based mobile phones. The AMC+ is an application that runs on most phones based on the iOS 4.2 - 5.0 enabling the use of our AMC Solution. This solution lets its users enjoy unified communications via one single handset. AMC+-applications are available for Symbian,BlackBerry,iPhoneandAndroid. 3.1 Feature Overview Your AMC+ is the key to a variety of communication services normally rendered by several phones and/orapplications. Thiscomprises: 1. IntegratedusageofcellularnetworksviayourcorporatePBX 2. AccesstoPBXfeatures(Conference,Consultationetc.) 3. Voice-over-IP(VoIP)telephonyviaWi-Fiormobiledatachannel* 4. Automatichandovers(VoIP»cellularnetwork,cellularnetwork»VoIP)* 5. MobileLeastCostRouting(HTTPScallback&TravelSIM)* 6. Corporatedirectorysearch* 7. IMandPresence* 8. EncryptedVoIP* Furthermore,aspartofourAMCSolution,yourAMC+offersarangeoffeaturestomakeuseofmobile least-cost routing (LCR) which enables you to make dynamic use of the most favorable rates depend- ing on your location and on available networks. All user relevant information regarding the above mentionedpossibilitiesandfeatureswillbegivenattheappropriatepointsthroughoutthismanual. Thefeatures3-8(markedwith*)areoptionallicensetobeconfiguredviatheAMCportal. TheLicensemightbemissingiftheservicedoesnotexistorisnotconfiguredontheAMC+ phone 7 AMC+2.0UserGuide 3 IntroductiontotheAMC+ 3.2 How to read this Manual This manual is designed to guide you step by step through the installation, configuration and usage of your AMC+, providing you with useful hints and advice to facilitate the handling of your AMC+. ThroughoutthismanualwewillprintanyterminologyusedintheAMC+orinthemainmenuofyour mobilephoneinitalicletters. Thismanualdoesnotdescribehowtooperatetheotherfunctionalityofyourmobilephone. Please refer to the documentation of the available desktop software or the user manual of thedeviceitself. Generalpiecesofinformationwillbemarkedwiththei-icontotheleft. Information for technicians and/or administrators will be given throughout this manual. Thosepiecesofinformationwillbemarkedwiththeicontotheleft. 8 AMC+2.0UserGuide 4 Restrictions 4 Restrictions There is a major difference between iOS before version 4 and after, namely support for multitasking. ThisalsoaffectsthebehavioroftheAMC+. Newsmartphonetypes/modelsarereleasedeveryweek. Toavoidsolutioncomplexityandtoeasemanagement,itisrecommendedtoimplementamobilephone policy in the company to standardize on a limited amount of phone models. A smart phone is like a computer. You have to reboot them now and then to ensure consistent behavior (the recommendation isonceadayonaverage). TheAMC+isapowerfulapplication,andifyouhaveallfeaturesturnedon,theAMC+aswellasthe dataconnections,batterylifecaninworstcasesbe 50%shorter(dependentonphonetype,OSversion, networkanduserscenarios). SomemobilenetworkoperatorsdoesnotsendouttheirIdentityinthesignalingavailableforAMC+to presentinaNetworkstatusbar. Ifthisisthecaseonly"CellularNetwork"willbepresented. There are a handful of destination numbers which are Emergency numbers (000, 110, 112, 118, 119, 911 and 999) which together with your mobile operator’s service numbers will result in pure cellular calls("Directcalls")wheretheAMC+shouldbeinactive. Pleasemakesurethesearenotpartofyour numberplan. 4.1 iOS For phone calls in a single tasking scenario this means that, if a call is received in a cellular network (non-Wi-Fi), theAMC+isclosedautomaticallyandthenativephoneapplicationisintheforeground. This gives fundamental differences in what is required by an external application implementation and isthereasonwhytheAMC+onlysupportsthemultitaskingversionoftheiOS. TheAMC+isabletousethemultitaskingcapabilityoniOSdevices(3GSorlater)withiOS4.2-5.0. ThismeansthattheAMC+keepsrunninginthebackgroundevenifyouleavetheAMC+application. You can quit the AMC+ like any other application running on iOS with multitasking support. Please refertothedevicedocumentationtolearnhowthisisdone. IfDual-modeusageispartofthesolution, youmustmakesuretheWiFinetworkis"Voiceready". 4.2 Details • WhichpossibilitiesexisttopresentCaller-IDinformationreceivedbycellularchannelarelimited bythemobileplatformassuch. • Whenever an unanswered cellular call is terminated, iOS does not return to the last used appli- cation. Theuserhastomanuallyre-enterAMC+. ThiscanbeobservedforexamplewithaSIM switchcallismade,whichisonlyplaced,butneveractuallyestablished,fortheactivationofthe newSIMcard. • Muting, or changing the call volume during cellular calls always has to be done via the native menus/buttons,whichmeansthatyoucouldhavetoleavethein-callscreenoftheAMC+. 9 AMC+2.0UserGuide 4 Restrictions • TheAMC+cannotrecognizetheconnectionofaheadset. Headsetshavetobeactivatedmanually byusingtheoption"Loudspeaker"inthein-callmenuoftheAMC+. • Bluetooth headsets could interfere with Wi-Fi systems, as both systems use 2.4 GHz frequency band contention can be an issue. Each WiFi transmitter blocks out 20 of the available 79 Blue- toothchannels. ThisisspecificallyvalidforlowerendBluetoothheadsets. • If PIN has been activated to unlock the screen, an incoming call cannot be answered until the PINhasbeenentered. • OnaniPhone,incomingVoIPcallsaresignaledviaanotificationdialogifthephoneisinstand- by. This local notification dialog is controlled by the system. It controls both the ringing and the vibration. It might deviate in behavior and sound from the normal ringtone. Unfortunately, the system provides only little control for configuring this behavior to your preferences, but hopefullythiswillchangewithfutureversionsoftheiPhone. • When roaming outside their "home" network, iPhone users have to manually answer the ’https callback"requestduringthecallsetup. • TheAMC+foriPhonecanperformautomatichandoversfromGSMtoWiFi. Ifacallissetupin acellularnetwork,manualhandoverstoWi-Fiwillnotbeavailable. WiFitocellularhandovers havetobedonemanually. Afterthat,amanualhandovertoVoIP(Wi-Fi)willbeavailable. The handover feature on iPhone is presently on a level where a single handover during a call can be expectedtowork. Toretainspeechqualityatthehighestlevelpossible,ahandoverisdonewhen theconnectionisseenasstable. • iPhones do not provide an API to enable the AMC+ to detect automatically if the phone is in a roamingstateornot. Therefore,this"Roaming"statehastobemanuallyactivatedintheAMC+ in the "About/Status" menu page to enable the required behavior when users roam outside their "home"mobilenetwork. • iPhone OS requires data access during a call to show the in-call services menu. A 2G-data connectiondoesnotallowdataaccessduringacall. • As iOS also does not allow a call to be terminated directly by the AMC+, a data channel is requiredtorequesttheAMCCtoendit. • The establishment of a mobile-data connection when the AMC+ has been logged off or is acti- vated from sleep mode, can be perceived as slow. Until the AMC+ is fully registered call setup time will be longer. With a non-Operator-Supported SIM, the destination number will in this casebesentoverDTMF. • DialingfromtheAMC+Contactswithacharacterlike"p"insertedafterthedestinationnumber and before post-dial keys is not supported, as the AMC+ has no way of knowing when to send thekeys. • IfcontactisexitedintheAMC+justasacallcomesin,itmayoccurthattheringtoneisreplayed onlyonce. However,thecallcanalwaysbeanswered. • TheserviceGSMCallbackisnotavailableoniPhone. 10