(cid:44)(cid:85)(cid:91)(cid:76)(cid:89)(cid:87)(cid:89)(cid:80)(cid:90)(cid:76)(cid:3)(cid:62)(cid:80)(cid:45)(cid:80)(cid:3)(cid:58)(cid:96)(cid:90)(cid:91)(cid:76)(cid:84) (cid:52)(cid:86)(cid:75)(cid:76)(cid:83)(cid:90)(cid:33)(cid:3)(cid:60)(cid:40)(cid:55)(cid:20)(cid:55)(cid:57)(cid:54)(cid:19)(cid:3)(cid:60)(cid:40)(cid:55)(cid:20)(cid:40)(cid:42) UniFi™ AP-PRO and AP-AC User Guide Table of Contents Table of Contents Chapter 1: Product Overview .......................................1 Package Contents ................................................................1 System Requirements ............................................................1 Network Topology Requirements .................................................2 Hardware Overview ..............................................................2 Chapter 2: Installation ..............................................5 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Hardware Installation of the UniFi AP-PRO ........................................5 Hardware Installation of the UniFi AP-AC ..........................................8 Software Installation .............................................................10 Chapter 3: Using the UniFi Controller Software .....................13 Interface Tabs ...................................................................13 Common Interface Options ......................................................13 Recent Events ...................................................................13 Settings .........................................................................14 Admin ..........................................................................19 Chapter 4: Map Tab ................................................20 Adding Custom Maps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20 Adding a Google Map ...........................................................21 Placing Access Points on the Map ................................................22 Setting the Map Scale ...........................................................24 Chapter 5: Statistics Tab ...........................................26 Clients ..........................................................................26 Quick Look ......................................................................26 Current Usage - Top Access Points ...............................................27 Recent Activities .................................................................27 Chapter 6: Access Points Tab .......................................28 Chapter 7: Users Tab ...............................................30 Chapter 8: Guests Tab .............................................32 Chapter 9: All Clients Tab ..........................................34 Chapter 10: Access Point Details ...................................35 Details .........................................................................35 Users ...........................................................................36 Guests .........................................................................37 Configuration ..................................................................37 Ubiquiti Networks, Inc. i UniFi™ AP-PRO and AP-AC User Guide Table of Contents Chapter 11: User/Guest Details ....................................44 Details ..........................................................................44 Statistics ........................................................................44 History ..........................................................................45 Configuration ...................................................................45 Chapter 12: Hotspot Manager .....................................46 Appendix A: Portal Customization .................................48 Overview ........................................................................48 Enabling Portal Customization ...................................................48 Viewing the Default Portal .......................................................48 Setup ...........................................................................48 Appendix B: UniFi Discovery Utility ................................50 Overview ........................................................................50 Appendix C: Specifications ........................................52 Appendix D: Safety Notices ........................................54 Electrical Safety Information .....................................................54 Appendix E: Warranty .............................................55 Limited Warranty ................................................................55 Appendix F: Compliance Information ..............................57 FCC .............................................................................57 Industry Canada .................................................................57 RF Exposure Warning ............................................................57 CE Marking ......................................................................57 RoHS/WEEE Compliance Statement ..............................................58 Appendix G: Declaration of Conformity ............................59 Appendix H: Contact Information ..................................60 Ubiquiti Networks Support ......................................................60 Ubiquiti Networks, Inc. ii UniFi™ AP-PRO and AP-AC User Guide Chapter 1: Product Overview Chapter 1: Product Overview Package Contents UniFi AP-PRO Thank you for purchasing the Ubiquiti UniFi Networks™ AP-PRO or AP-AC. The UniFi AP-PRO or AP-AC works with the UniFi AP, AP-LR, AP-Outdoor, and AP-Outdoor 5G. It includes the UniFi Controller software, which allows you to manage your wireless network using a web browser. This User Guide is for use with version 2.4 or above of the UniFi Controller software and the following UniFi Enterprise WiFi System Access Point models: UniFi AP-PRO Mounting Bracket Ceiling Backing Plate Name Model Wi-Fi Standards UniFi AP-PRO UAP-PRO 802.11a/b/g/n UniFi AP-AC UAP-AC 802.11a/b/g/n/ac Unless otherwise needed to specify differences between the two models, this User Guide will refer to both as UniFi M3x50 Flat Head M3 Keps Nuts with M2.9x20 Screws M3x20 Screw Screws Tooth Washers (Qty. 3) Anchors AP. Additional information is available on our website at (Qty. 3) (Qty. 3) (Qty. 3) http://wiki.ubnt.com/UniFi_FAQ The UniFi AP also includes the necessary hardware for mounting the unit on a wall or a ceiling. The UniFi AP-PRO can be powered by any of the following: • PoE GigE Adapter (included) • 48V, 802.3af compliant switch EMnotdeerl:p UriAsPe- PWROiFi System UniFi Controller PoE GigE Adapter Power Cord Quick Start Guide • Ubiquiti Networks TOUGHSwitch PRO, model TS-8-PRO CD with User Guide (48V, 0.5A Gigabit) UniFi AP-AC The UniFi AP-AC can be powered by any of the following: • PoE GigE Adapter (included) • PoE+ 802.3at compliant switch • Ubiquiti Networks TOUGHSwitch PRO, model TS-8-PRO UniFi AP-AC Mounting Bracket Ceiling Backing Plate M3x50 Flat Head M3 Keps Nuts M2.9x20 Screws M3x20 Screw Screws (Qty. 4) (Qty. 4) Anchors (Qty. 4) (Qty. 4) EMnotdeerl:p UriAsPe- AWCiFi System UniFi Controller PoE GigE Adapter Power Cord Quick Start Guide CD with User Guide (48V, 0.5A Gigabit) System Requirements • Windows Vista, Windows 7, Windows 8, or Mac OS X • Java Runtime Environment 1.6 (or above) TERMS OF USE: All Ethernet cabling runs must use CAT5 (or above). It is the customer’s responsibility to follow local country regulations, including operation within legal frequency channels, output • Web Browser: Mozilla Firefox, Google Chrome, or power, indoor cabling requirements, and Dynamic Frequency Selection (DFS) requirements. Microsoft Internet Explorer 8 (or above) Ubiquiti Networks, Inc. 1 UniFi™ AP-PRO and AP-AC User Guide Chapter 1: Product Overview Network Topology Requirements Hardware Overview • A DHCP-enabled network (for the wired Access Point to Proceed to the description for your UniFI AP model: obtain an IP address as well as for the wireless Access • “UniFi AP-PRO” on page 2 Points after the deployment) • “UniFi AP-AC” on page 3 • A management station computer running the UniFi UniFi AP-PRO Controller software, located either onsite and connected to the same Layer-2 network, or off-site in a cloud or LED NOC UAP-AC UAP-PRO Router UAP/UAP-LR UAP-Outdoor or LED Color Status On-Site Off-Site Flashing White Initializing. Management Station Cloud/NOC Sample Network Diagram Steady White Factory default, waiting to be integrated. All UniFi APs support off-site management controllers. Device is busy; do not touch or unplug it. Alternating This usually indicates a process such as a White/Blue firmware upgrade is taking place. This is used to locate an AP. When you click Locate in the UniFi Quickly Flashing Controller software, the AP will flash. It Blue will also display the location of the AP on (cid:87)(cid:75)(cid:72)(cid:3)(cid:80)(cid:68)(cid:83)(cid:17) Indicates the device has been successfully Steady Blue integrated into a network and is working properly. Steady Blue Indicates the device is in an isolated state with occasional (all WLANs are brought down until an flashing uplink is found). Ubiquiti Networks, Inc. 2 UniFi™ AP-PRO and AP-AC User Guide Chapter 1: Product Overview Ports UniFi AP-AC Reset Button LED Cable Feed Main/48V Port Plug Secondary Port LED Color Status Flashing white Initializing. Main/48V The Main/48V port is a Gigabit Ethernet port Steady white Factory default, waiting to be integrated. used to connect the power and should be connected to the LAN and DHCP server. Power can be provided by any Alternating Device is busy; do not touch or unplug it. of the following: white/blue This usually indicates that a process such as a firmware upgrade is taking place. • PoE GigE Adapter (included) Quickly flashing This is used to locate an AP. • 48V, 802.3af compliant switch blue When you click Locate in the UniFi • Ubiquiti Networks TOUGHSwitch PRO, model TS-8-PRO Controller software, the AP will flash. It Secondary The Secondary port is a Gigabit Ethernet port will also display the location of the AP on used for bridging. (cid:87)(cid:75)(cid:72)(cid:3)(cid:80)(cid:68)(cid:83)(cid:17) Reset The Reset button serves two functions: Steady blue Indicates the device has been successfully integrated into a network and is working • Restart It will restart the device when you press and properly. release it quickly. Steady blue Indicates the device is in an isolated state • Restore Factory Defaults When you press and hold it with occasional (all WLANs are brought down until an uplink for more then 5 seconds, it will restore the device to the flashing is found). factory default settings. Cable Feed Plug If your Ethernet cable feeds along the mounting surface, remove the Cable Feed Plug. Mountingg Bracket Lockingg Clip Locking Clip During installation, the Locking Clip on the Mounting Bracket locks into the Locking Notch on the UniFi AP to help prevent easy removal of the UniFi AP. Ubiquiti Networks, Inc. 3 UniFi™ AP-PRO and AP-AC User Guide Chapter 1: Product Overview Ports Reset Button MMounting Bracket Locking Clip LLLLocking 0560|APTO1aruFMe)nnhC pAct/ddiCheseN,eir isdaC2vI:sD te)ediU iro:dtvee hAniS,vdc i isiPWi cens o-ed c cpXsA elmouu-evCbmdUrai cajiyA enpet cigPn l oi mt oeA nit nts uCo. tcs w et a thr iu afte e hscI frCe coPe4 eh:lnal8 opacr6Vwtrte m 5 a1 i nt n54fh gu yao5 l 2 tifi A nn 0mcFtt-.eoeC5aUrrnCyAffdAee cirrrPtPeuaeioOnunlAencsEcCsseee.: Notch MAIN SECONDARY Reset Main Port Secondary Port Cable Feed Plug Main The Main port is a Gigabit Ethernet port used to connect the power and should be connected to the LAN and DHCP server. Power can be provided by any of the following: • PoE GigE Adapter (included) • PoE+ 802.3at compliant switch • Ubiquiti Networks TOUGHSwitch PRO, model TS-8-PRO Secondary The Secondary port is a Gigabit Ethernet port used for bridging. Reset The Reset button serves two functions: • Restart It will restart the device when you press and release it quickly. • Restore Factory Defaults When you press and hold it for more then 5 seconds, it will restore the device to the factory default settings. Locking Clip During installation, the Locking Clip on the Mounting Bracket locks into the Locking Notch on the UniFi AP to help prevent easy removal of the UniFi AP. Cable Feed Plug If your Ethernet cable feeds along the mounting surface, remove the Cable Feed Plug. Ubiquiti Networks, Inc. 4 UniFi™ AP-PRO and AP-AC User Guide Chapter 2: Installation Chapter 2: Installation 3. Follow the instruction for your Ethernet cable feed: • If your Ethernet cable feeds through the wall, cut or drill a circle that is approximately 25 mm in size and Introduction lines up with the cable feed slot. Installation Requirements • If your Ethernet cable feeds along the wall, remove the • CAT5/6 cable Plug on the side. • Phillips screwdriver 4. Insert the M3x20 Screw Anchors into the 6 mm holes. Secure the Mounting Bracket to the wall by inserting • Drill and drill bit (6 mm for wall-mounting or 3 mm for the M2.9x20 Screws into the anchors. ceiling-mounting) • Optional: Drywall or keyhole saw (to cut 25 mm hole for Ethernet cable feed) Instructions Proceed to the hardware instructions for your UniFi AP model: • UniFi AP-PRO The instructions are below. • UniFi AP-AC Go to “Hardware Installation of the UniFi AP-AC” on page 8 for instructions. After you install the hardware, proceed to “Software 5. Connect the Ethernet cable to the Main/48V port on Installation” on page 10. the UniFi AP-PRO. Hardware Installation of the UniFi AP-PRO The UniFi AP-PRO can be mounted to the wall or ceiling. Perform the steps for the appropriate installation: Wall Mount 1. Position the Mounting Bracket at the desired location on the wall with the cable feed slot pointed towards the floor. 2. Use a pencil to mark the three holes on the wall. Use a (cid:25)(cid:3)(cid:80)(cid:80)(cid:169)(cid:71)(cid:85)(cid:76)(cid:79)(cid:79)(cid:169)(cid:69)(cid:76)(cid:87)(cid:169)(cid:87)(cid:82)(cid:169)(cid:71)(cid:85)(cid:76)(cid:79)(cid:79)(cid:169)(cid:87)(cid:75)(cid:72)(cid:169)(cid:75)(cid:82)(cid:79)(cid:72)(cid:86)(cid:17) Top 6. Align the notch on the UniFi AP-PRO with the notch on the Mounting Bracket. Optional 25 mm Hole for Ethernet Cable Feed through Wall Ubiquiti Networks, Inc. 5 UniFi™ AP-PRO and AP-AC User Guide Chapter 2: Installation 7. Turn the UniFi AP-PRO clockwise until it locks into 4. Secure the Mounting Bracket to the ceiling tile using place. the Ceiling Backing Plate, M3x50 Flathead Screws and M3 Keps Nuts. 5. Feed the Ethernet cable through the 25 mm hole. Ceiling Mount 1. Remove the ceiling tile. 2. Place the Mounting Bracket in the center of the ceiling tile. Mark the three mounting screw holes and 25 mm hole for the Ethernet cable. 6. Set the ceiling tile back into place. 25 mm Hole for Ethernet Cable Feed 7. Connect the Ethernet cable to the Main/48V port. 3. Use a 3 mm drill bit to drill the screw holes and cut or drill the 25 mm hole for the Ethernet cable feed. Ubiquiti Networks, Inc. 6 UniFi™ AP-PRO and AP-AC User Guide Chapter 2: Installation 8. Align the notch on the UniFi AP-PRO with the notch on Connecting to the PoE GigE Adapter the Mounting Bracket. 1. Connect the other end of the Ethernet cable coming from the Main/48V on the UniFi AP-PRO to the Ethernet port labeled POE on the PoE GigE Adapter. 2. Connect an Ethernet cable from your LAN to the 9. Turn the UniFi AP-PRO clockwise until it locks into Ethernet port labeled LAN on the PoE GigE Adapter. place. 3. Connect the power cord to the power port on the PoE GigE Adapter. Connect the other end of the power cord Powering the UniFi AP-PRO to a power outlet. The UniFi AP-PRO can be powered directly by a compatible PoE switch or with the included PoE GigE Adapter. Connecting to a PoE Switch Connect the other end of the Ethernet cable coming from the Main/48V port on the UniFi AP-PRO directly to a PoE port on one of the following: • 48V, 802.3af compliant switch • Ubiquiti Networks TOUGHSwitch PRO, model TS-8-PRO After you install the hardware, proceed to “Software Installation” on page 10. TOUGHSwitch PRO Power Connection Diagram Ubiquiti Networks, Inc. 7