BSP ETE LEA CWC OAO URC RTK T U n d e r s t Understanding a n Human d i n Resources g H u Management m a n R A Canadian Perspective e s o u r c e s M a n a g e m e n t PA ER C SA PN EA CD TIVIAN E nelson.com ISBN-13: 978-0-17-679806-2 ISBN-10: 0-17-679806-4 9 780176 798062 PEACOCK STEWART BELCOURT UNDERSTANDING HUMAN RESOURCES MANAGEMENT A CANADIAN PERSPECTIVE MELANIE PEACOCK Mount Royal University EILEEN B. STEWART British Columbia Institute of Technology MONICA BELCOURT York University Understanding Human Resources Management: A Canadian Perspective by Melanie Peacock, Eileen B. Stewart, and Monica Belcourt VP, Product Solutions, K–20: Senior Production Project Manager: Higher Education Design PM: Claudine O’Donnell Natalia Denesiuk Harris Pamela Johnston Director, Qualitative Publishing: Production Service: Interior Design: Jackie Wood SPi Global Ken Cadinouche Publisher: Copy Editor: Cover Design: Alexis Hood Holly Dickinson Courtney Hellam Executive Marketing Manager: Proofreader: Cover Image: Amanda Henry SPi Global Diana Ong/SuperStock/Getty Images Content Manager: Indexer: Compositor: Jacquelyn Busby SPi Global SPi Global Photo and Permissions Researcher: Design Director: Julie Pratt Ken Phipps COPYRIGHT © 2020 by Nelson ALL RIGHTS RESERVED. No part of Library and Archives Canada Education Ltd. this work covered by the copyright Cataloguing in Publication Data herein may be reproduced, Printed and bound in Canada transcribed, or used in any form Peacock, Melanie, author 1 2 3 4 21 20 19 18 or by any means—graphic, Understanding human resources For more information contact electronic, or mechanical, including management : a Canadian perspective Nelson Education Ltd., photocopying, recording, taping, / Melanie Peacock, Mount Royal 1120 Birchmount Road, Toronto, Web distribution, or information University, Eileen B. Stewart, British Ontario, M1K 5G4. Or you can visit storage and retrieval systems— Columbia Institute of Technology, our Internet site at nelson.com without the written permission of Monica Belcourt, York University. the publisher. Includes bibliographical references Cognero and Full-Circle Assessment are registered trademarks of Madeira For permission to use material and index. Station LLC. from this text or product, Issued in print and electronic formats. submit all requests online at ISBN 978-0-17-679806-2 (softcover).— cengage.com/permissions. ISBN 978-0-17-686191-9 (PDF) Further questions about 1. Personnel management— permissions can be emailed to Canada—Textbooks. 2. Personnel [email protected] management—Textbooks. Every effort has been made to 3. Textbooks. I. Belcourt, Monica, trace ownership of all copyrighted 1946–, author II. Stewart, Eileen B., material and to secure permission 1943–, author III. Title. from copyright holders. In the event HF5549.2.C3P43 2019 658.3 of any question arising as to the use C2018-905996-6 of any material, we will be pleased C2018-905997-4 to make the necessary corrections in future printings. ISBN-13: 978-0-17-679806-2 ISBN-10: 0-17-679806-4 To my darling husband, Cam. I love the chapters of our life that we are writing during our journey together. To Miranda, Joely, and Eric, thank you for your love and support. Our family is the foundation that allows me to embrace life’s opportunities.—MP To my son, Jason Robertson, his wife, Andrea McLean, and my wonderful grandsons, Caleb and Adam Robertson, who are my anchor in life, and to the memory of my husband, Richard Robertson, who will always be my inspiration.—EBS Copyright 2020 Nelson Education Ltd. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). Nelson Education reserves the right to remove additional content at any time if subsequent rights restrictions require it. iv Key Features Learning Outcomes are listed at the begin- ning of each chapter and are individually highlighted in the margin throughout the text to illuminate where the material is presented to address each specific LO. The Learning Outcomes Summary at the end of each chapter recaps and reinforces the outcomes to ensure students have successfully acquired the knowledge and abilities outlined. An HRM Close-up that relates a story about a manager’s experience in human resources management opens each chapter. HRM Close-up Application questions are pre- sented at the end of each chapter, highlighting how the material discussed could be used by the manager in the opening vignette. Chapters include a variety of visual elements, such as photos, charts, and figures, to reinforce key material and maintain visual interest. NEL Copyright 2020 Nelson Education Ltd. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). Nelson Education reserves the right to remove additional content at any time if subsequent rights restrictions require it. v Toolkit boxes contain essential tips, resources, and strategies for effectively han- dling a multitude of HRM matters. At Work with HRM boxes feature real-world applications relating to a specific topic, with critical thinking questions at the end. HRM and the Law boxes help explain the legal implications of HRM and provide questions regarding legal considerations for HRM issues. Ethics in HRM boxes highlight sensitive issues employees and managers might face and present questions to consider about these situations. An Emerging Trends box provides informa- tion about trends in relation to each chap- ter’s theme. End-of-chapter material includes the Learning Outcomes Summary as well as Critical Thinking Questions that promote basic recall and stimulate deeper thinking by providing questions for discus- sion. The Building Your Skills feature also appears at the end of each chapter and contains both text- based and Web-based experiential exercises. Two case studies at the conclusion of each chapter present current HRM issues in real-life settings that allow for critical analysis. A running case throughout the text also highlights the complex and integrated application of human resources management topics and issues. (Note: Cases are intended to serve as examples and discus- sion points. As such, the scenarios and details should not be used as benchmarks for business models or business plans.) Students can stay organized with MindTap—a single destination with all the course material and study aids needed to succeed. Material is presented in an engaging way, and there is ample opportunity to review what is being learned to identify areas for further study to ensure success. The MindTap Mobile app allows students to learn on-the-go! NEL Copyright 2020 Nelson Education Ltd. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). Nelson Education reserves the right to remove additional content at any time if subsequent rights restrictions require it. Copyright 2020 Nelson Education Ltd. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). Nelson Education reserves the right to remove additional content at any time if subsequent rights restrictions require it. BRIEF CONTENTS Preface xv About the Authors xix PART 1: CREATING THE FOUNDATION FOR HRM 2 1 Exploring Why HRM Matters 2 2 Operating Within the Legal Framework 38 3 Promoting Employee Health and Safety Through Organizational Culture 76 PART 2: E XPLORING WORK, HRM PLANNING, AND EMPLOYING THE RIGHT PEOPLE 114 4 Defining, Analyzing, and Designing the Work 114 5 Planning For, Recruiting, and Selecting Employees 140 PART 3: DEVELOPING AND REWARDING EMPLOYEES 178 6 Orienting, Training, and Developing Employees 178 7 Managing Employee Performance 210 8 Rewarding and Recognizing Employees 242 PART 4: RELATING TO EMPLOYEES WITHIN DIVERSE ENVIRONMENTS 282 9 Knowing Your Rights and Responsibilities 282 10 Understanding Labour Relations and Collective Bargaining 320 PART 5: ADDRESSING THE GLOBAL PERSPECTIVE 364 11 Learning About International Human Resources Management 364 Glossary 398 Name Index 403 Subject Index 405 NEL Copyright 2020 Nelson Education Ltd. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). Nelson Education reserves the right to remove additional content at any time if subsequent rights restrictions require it. Copyright 2020 Nelson Education Ltd. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). Nelson Education reserves the right to remove additional content at any time if subsequent rights restrictions require it.