Toshiba Personal Computer PORTÉGÉ R700 Series Maintenance Manual First edition June 2010 TOSHIBA CORPORATION File Number 960-833 [CONFIDENTIAL] Copyright © 2010 by Toshiba Corporation. All rights reserved. Under the copyright laws, this manual cannot be reproduced in any form without the prior written permission of Toshiba. No patent liability is assumed with respect to the use of the information contained herein. Toshiba Personal Computer PORTÉGÉ R700 Series Maintenance Manual First edition June 2010 Disclaimer The information presented in this manual has been reviewed and validated for accuracy. The included set of instructions and descriptions are accurate for the PORTÉGÉ R700 Series at the time of this manual's production. However, succeeding computers and manuals are subject to change without notice. Therefore, Toshiba assumes no liability for damages incurred directly or indirectly from errors, omissions, or discrepancies between any succeeding product and this manual. Trademarks IBM is a registered trademark and IBM PC is a trademark of International Business Machines Corporation. Intel, Intel SpeedStep, Intel Core, Celeron and Centrino are trademarks or registered trademarks of Intel Corporation. Windows, Microsoft and Windows Vista are either registered trademarks or trademarks of Microsoft Corporation. Bluetooth is a trademark owned by its proprietor and used by TOSHIBA under license. InterVideo and WinDVD are registered trademarks of InterVideo Inc. Photo CD is a trademark of Eastman Kodak. i.LINK is trademark and registered trademark of Sony Corporation. Other trademarks and registered trademarks not listed above may be used in this manual. ii PORTÉGÉ R700 Series Maintenance Manual (960-813)) [CONFIDENTIAL] Preface This maintenance manual describes how to perform hardware service maintenance for the Toshiba Personal Computer PORTÉGÉ R700 Series The procedures described in this manual are intended to help service technicians isolate faulty Field Replaceable Units (FRUs) and replace them in the field. SAFETY PRECAUTIONS Four types of messages are used in this manual to bring important information to your attention. Each of these messages will be italicized and identified as shown below. DANGER: “Danger” indicates the existence of a hazard that could result in death or serious bodily injury, if the safety instruction is not observed. WARNING: “Warning” indicates the existence of a hazard that could result in bodily injury, if the safety instruction is not observed. CAUTION: “Caution” indicates the existence of a hazard that could result in property damage, if the safety instruction is not observed. NOTE: “Note” contains general information that relates to your safe maintenance service. Improper repair of the computer may result in safety hazards. Toshiba requires service technicians and authorized dealers or service providers to ensure the following safety precautions are adhered to strictly.  Be sure to fasten screws securely with the right screwdriver. If a screw is not fully fastened, it could come loose, creating a danger of a short circuit, which could cause overheating, smoke or fire.  If you replace the battery pack or RTC battery, be sure to use only the same model battery or an equivalent battery recommended by Toshiba. Installation of the wrong battery can cause the battery to explode. PORTÉGÉ R700 Series Maintenance Manual (960-813) [CONFIDENTIAL] iii The manual is divided into the following parts: Chapter 1 Hardware Overview describes the Qosmio F60 Series system unit and each FRU. Chapter 2 Troubleshooting Procedures explains how to diagnose and resolve FRU problems. Chapter 3 Test and Diagnostics describes how to perform test and diagnostic operations for maintenance service. Chapter 4 Replacement Procedures describes the removal and replacement of the FRUs. Appendices The appendices describe the following:  Handling the LCD module  Board layout  Pin assignments  Keyboard scan/character codes  Key layout  Wiring diagrams  BIOS rewrite procedures  EC/KBC rewrite procedures  Reliability iv PORTÉGÉ R700 Series Maintenance Manual (960-813)) [CONFIDENTIAL] Conventions This manual uses the following formats to describe, identify, and highlight terms and operating procedures. Acronyms On the first appearance and whenever necessary for clarification acronyms are enclosed in parentheses following their definition. For example: Read Only Memory (ROM) Keys Keys are used in the text to describe many operations. The key top symbol as it appears on the keyboard is printed in boldface type. Key operation Some operations require you to simultaneously use two or more keys. We identify such operations by the key top symbols separated by a plus (+) sign. For example, Ctrl + Pause (Break) means you must hold down Ctrl and at the same time press Pause (Break). If three keys are used, hold down the first two and at the same time press the third. User input Text that you are instructed to type in is shown in the boldface type below: DISKCOPY A: B: The display Text generated by the computer that appears on its display is presented in the type face below: Format complete System transferred PORTÉGÉ R700 Series Maintenance Manual (960-813) [CONFIDENTIAL] v Table of Contents Chapter 1 Hardware Overview 1.1 Features ...................................................................................................................... 1-5 1.2 System Unit Block Diagram .................................................................................... 1-13 1.3 3.5-inch Floppy Disk Drive (USB External) ........................................................... 1-20 1.4 HDD&SSD . 1-21 1.5 Optical Drive (ODD) ............................................................................................... 1-24 1.6 Keyboard.................................................................................................................. 1-26 1.7 TFT Color Display................................................................................................... 1-27 1.8 Power Supply ........................................................................................................... 1-28 1.9 Batteries ................................................................................................................... 1-31 1.10 AC Adapter .............................................................................................................. 1-34 vi PORTÉGÉ R700 Series Maintenance Manual (960-813)) [CONFIDENTIAL] Chapter 2 Troubleshooting Procedures 2.1 Troubleshooting ......................................................................................................... 2-6 2.2 Troubleshooting Flowchart. 2-8 2.3 Power Supply Troubleshooting................................................................................ 2-13 2.4 System Board Troubleshooting................................................................................ 2-22 2.5 USB FDD Troubleshooting ..................................................................................... 2-30 2.6 HDD/SSD Troubleshooting . 2-34 2.7 Keyboard Troubleshooting . 2-39 2.8 Touch pad Troubleshooting ..................................................................................... 2-40 2.9 Display Troubleshooting. 2-42 2.10 Optical Disk Drive Troubleshooting........................................................................ 2-44 2.11 LAN Troubleshooting. 2-46 2.12 Wireless LAN Troubleshooting............................................................................... 2-47 2.13 Bluetooth Troubleshooting . 2-50 2.14 Sound Troubleshooting. 2-52 2.15 Bridge media Slot Troubleshooting ......................................................................... 2-54 2.16 PCI ExpressCard Slot Troubleshooting................................................................... 2-56 2.17 Fingerprint sensor Troubleshooting......................................................................... 2-57 2.18 Web camera Troubleshooting .................................................................................. 2-61 2.19 3G Troubleshooting: . 2-63 2.20 HDMI Troubleshooting . 2-65 PORTÉGÉ R700 Series Maintenance Manual (960-813) [CONFIDENTIAL] vii Chapter 3 Tests and Diagnostics 3.1 The Diagnostic Test ................................................................................................... 3-7 3.2 Executing the Diagnostic Test ................................................................................. 3-10 3.3 Setting of the hardware configuration ..................................................................... 3-15 3.4 Heatrun Test............................................................................................................. 3-17 3.5 Subtest Names.......................................................................................................... 3-18 3.6 System Test.............................................................................................................. 3-20 3.7 Keyboard Test.......................................................................................................... 3-23 3.8 Display Test ............................................................................................................. 3-24 3.9 Floppy Disk Test...................................................................................................... 3-27 3.10 Printer Test............................................................................................................... 3-29 3.11 Async Test ............................................................................................................... 3-31 3.12 Hard Disk Test ......................................................................................................... 3-32 3.14 Real Timer Test........................................................................................................ 3-35 3.15 NDP Test.................................................................................................................. 3-37 3.16 Expansion Test......................................................................................................... 3-38 3.17 CD-ROM/DVD-ROM Test . 3-40 3.18 Error Code and Error Status Names......................................................................... 3-41 3.19 Hard Disk Test Detail Status ................................................................................... 3-44 3.20 ONLY ONE TEST................................................................................................... 3-46 3.21 Head Cleaning.......................................................................................................... 3-56 3.22 Log Utilities ............................................................................................................. 3-57 3.23 Running Test............................................................................................................ 3-59 3.24 Floppy Disk Drive Utilities...................................................................................... 3-60 3.25 System Configuration . 3-65 3.26 Wireless LAN Test Program (Atheros) ................................................................... 3-67 3.27 Wireless LAN Test Program (Intel-made a/b/g/n Setting up of REF PC)............... 3-69 3.28 Wireless LAN Test Program on DUT PC (Intel-made)........................................... 3-74 3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program .................................................. 3-78 3.30 Sound Test program................................................................................................. 3-85 3.31 SETUP ..................................................................................................................... 3-86 3.32 Maintenance (WinPE&FreeDos) Test Program Operation ..................................... 3-94 viii PORTÉGÉ R700 Series Maintenance Manual (960-813)) [CONFIDENTIAL] 3.33 Starting TOSHIBA Test & Diagnostic .................................................................... 3-95 3.34 Windows PE T&D ................................................................................................... 3-97 3.35 DOS T&D .............................................................................................................. 3-143 3.36 Maintenance (WinPE&FreeDos) Test Program Supplementary Information ....... 3-171 3.37 Maintenance (WinPE&FreeDos) Test Program Supplementary Information ....... 3-174 Chapter 4 Replacement Procedures 4.1 Overview.................................................................................................................... 4-1 4.2 Battery pack ............................................................................................................. 4-10 4.3 SIM card................................................................................................................... 4-12 4.4 ExpressCard ............................................................................................................. 4-13 4.5 Bridge media (SD, mini SD, Micro SD Card) ......................................................... 4-14 4.6 Memory module. 4-15 4.7 HDD/SSD ................................................................................................................ 4-18 4.8 Base assembly.......................................................................................................... 4-22 4.9 ExpressCard slot . 4-26 4.10 Battery lock.............................................................................................................. 4-28 4.11 3G card..................................................................................................................... 4-29 4.12 Optical disk drive (DVD-Super Multi drive)/SD board .......................................... 4-33 4.13 Wireless LAN card .................................................................................................. 4-38 4.14 DC fan...................................................................................................................... 4-40 4.15 E-SATA board . 4-42 4.16 Fin ............................................................................................................................ 4-44 4.17 Bluetooth module. 4-46 4.18 System board............................................................................................................ 4-48 4.19 Sound board ............................................................................................................. 4-55 4.20 Speaker..................................................................................................................... 4-59 4.21 DC-IN harness ......................................................................................................... 4-62 4.22 Touch pad/Fingerprint sensor board ........................................................................ 4-63 4.23 Keyboard.................................................................................................................. 4-67 4.24 Cover assembly/LCD assembly............................................................................... 4-69 4.25 LCD.......................................................................................................................... 4-75 PORTÉGÉ R700 Series Maintenance Manual (960-813) [CONFIDENTIAL] ix 4.26 Camera module . 4-82 4.27 Wireless LAN antenna/Bluetooth antenna/3G antenna ........................................... 4-84 4.28 Hinge........................................................................................................................ 4-93 Appendices Appendix A Handling the LCD Module ........................................................................... A-1 Appendix B Board Layout ................................................................................................ B-1 Appendix C Pin Assignments............................................................................................ C-1 Appendix D Keyboard Scan/Character Codes .................................................................. D-1 Appendix E Key Layout.....................................................................................................E-1 Appendix F Wiring Diagrams............................................................................................F-1 Appendix G BIOS rewrite Procedures .............................................................................. G-1 Appendix H EC/KBC rewrite Procedures ......................................................................... H-1 Appendix I Reliability........................................................................................................I-1 x PORTÉGÉ R700 Series Maintenance Manual (960-813)) [CONFIDENTIAL]