VISIT AND MONITORING REPORT APPENDIX The Right to Advocacy Appendix 1: Responses to Mental Health (Scotland) Act 2015 Advocacy Duty, adults March 2018 Contents Angus Health and Social Care Partnership Survey Response ………………………………………….…………………………………… 2 Borders NHS & Borders Council Survey Response ……………………………………………….……………………………… 7 Q12 Upload Document ……………………………………………………………………...... 13 City of Edinburgh Health and Social Care Partnership Survey Response ………………………………………………………….…........................ 16 Q4 Advocacy Plan ……………………………………………………….……………………. 22 Clackmannanshire & Stirling Health and Social Care Partnership Survey Response ………………………………………………………….………………….. 23 Q12 Upload Document …………………………………………………….…………………. 31 Dumfries & Galloway Health and Social Care Partnership Survey Response …………………………………………………………..…………………. 34 Q12 Upload Document ………………………………………………..……………………… 40 Q4 Advocacy Plan ……………………………………………………..……………………… 43 Dundee Health and Social Care Partnership Survey Response …….……………………………………………………………………….. 69 Q12 Upload Document ……………………………………………………………………….. 75 East Ayrshire Health and Social Care Partnership Survey Response ……………………………….……………………………….……………. 78 Q12 Upload Document ………………………………………………………….……………. 85 East Lothian Health and Social Care Partnership Survey Response ……………………………………………………………..…..………….. 88 Q12 Upload Document …………………………………………………………....…………. 94 East Renfrewshire Health and Social Care Partnership Survey Response …………………………………………………………………..…………. 97 Q12 Upload Document …………………………………………………………….…….….. 103 Fife Health and Social Care Partnership Survey Response ……………………………………………………………………………. 106 Q12 Upload Document ………………………………………………………..…………….. 113 Q4 Advocacy Plan …………………………………………………………….…………….. 115 Glasgow Health and Social Care Partnership Survey Response …………………………………………………….……………………… 116 Q12 Upload Document …………………………………………………..…………………. 122 Q9 Upload Document ……………………………………………………..………………… 125 Q4 Advocacy Plan …………………………………………………………………………… 128 Grampian NHS Survey Response ……………………………………………………….…………………… 148 Q12 Upload Document ………………………………………………..……………………. 156 Q4 Advocacy Plan ……………………………………………..……………………………. 161 Highland Health and Social Care Partnership Survey Response ………………………………………………...………………………….. 191 Q12 Upload Document …………………………………………..…………………………. 198 Q4 Advocacy Plan …………………………………………..………………………………. 204 Lanarkshire NHS Survey Response ……………………………………………….…………………………… 221 Q12 Upload Document ………………………………………….………………………….. 227 Q4 Advocacy Plan ……………………………………………….………………………….. 230 Advocacy EDIA ………………………………………………………………………………. 231 Midlothian Health and Social Care Partnership Survey Response ……..…………………………………………….………………….. 239 North Ayrshire Health and Social Care Partnership Survey Response …………………………………………………….…………………. 244 Q12 Upload Document ……………………………………………….………………… 252 Orkney Health and Social Care Partnership Survey Response …………………………………………………….…………………. 256 Q12 Upload Document ……………………………………………….………………… 261 Advocacy Orkney Annual Report 2016-2017 ……………………...………………… 264 Advocacy Statistics 2017 ………………………………………………………………. 282 Perth & Kinross Health and Social Care Partnership Survey Response ……………………………………………………………………….. 286 Q12 Upload Document …………………………………………………….…………… 291 Renfrewshire Health and Social Care Partnership Survey Response ……………………………………………………………………….. 296 Q12 Upload Document ………………………………………………………………… 302 Shetland Health and Social Care Partnership Survey Response …………………………………………………….…………………. 305 Q12 Upload Document ……………………………………………….………………… 311 Advocacy Statistics 2017 ………………………………………………………………. 314 South Ayrshire Health and Social Care Partnership Survey Response ………………………………………………………..……………… 318 Q4 Advocacy Plan ……………………………………………………….……..………. 326 South Lanarkshire Health and Social Care Partnership Survey Response ……………………………………………………………………….. 327 Q4 Advocacy Plan ……………………………………………………….……….…….. 334 West Dunbartonshire Health and Social Care Partnership Survey Response ……………………………………………………………….………. 335 Q12 Upload Document ………………………………………………….……….…….. 341 West Lothian Health and Social Care Partnership Survey Response ……………………………………………………………..………… 344 Q12 Upload Document ………………………………………………….……………… 350 Q4 Advocacy Plan ……………………………………………………….……………… 353 Western Isles (Eilian Siar) Health and Social Care Partnership Survey Response ………………………….…………………………….……………… 403 Q12 Upload Document ………………………………………………..……………….. 408 The responses and associated document in these appendices are the ones we were sent in response to questionnaires we send out in July 2017, on which the report, 'The Right to Advocacy' is based. Mental Welfare Commission for Scotland: Duty to provide advocacy services ##2255 CCOOMMPPLLEETTEE Survey response CCoolllleeccttoorr:: WWeebb LLiinnkk 11 ((WWeebb LLiinnkk)) SSttaarrtteedd:: WWeeddnneessddaayy,, AAuugguusstt 1166,, 22001177 22::0044::2255 PPMM LLaasstt MMooddiiffiieedd:: TThhuurrssddaayy,, JJaannuuaarryy 1188,, 22001188 11::4411::4477 PPMM TTiimmee SSppeenntt:: OOvveerr aa mmoonntthh Page 1: Mental Welfare Commission survey - Mental Health (Scotland ) Act 2015 advocacy duty Q1Who are you? Job title CEO Organisation Angus Health and Social Care Partnership Area you are covering in your response (NHS board or HSCP) HSCP Page 2: Current Planning Q2At what level is advocacy strategic planning carried Other (please out in your area? specify): There had previously been a board-wide group with responsibility for advocacy, however this has not sat for over a year. There has been nothing locally put in place as of yet. Q3Is there a current independent advocacy strategic No plan covering your area? Q4If yes, please upload your plan here Respondent skipped this question Q5If no, is a plan in the process of being developed? No Page 3: Consultation and involvement Q6Please describe how advocacy provider organisations were consulted/involved in the development of the plan N/A Q7Please describe how people who use advocacy services were consulted/involved in the development of the plan N/A Page 4: Action plan 1 / 5 2 Mental Welfare Commission for Scotland: Duty to provide advocacy services Q8Is there an action plan for the development of mental Yes health/learning disability independent advocacy services in your area? Q9If yes, please upload your plan here Respondent skipped this question Q10If no, is a plan in the process of being developed? No Q11Please detail actions in relation to the development of mental health / learning disability services which may be in other local plans N/A Page 5: Currently commissioned services Q12Please complete the attachment that was included Respondent skipped this question in the original email relating to the independent advocacy services currently commissioned in your area and upload it here. (Alternatively, please email to [email protected]) Q13Do you specify that any organisations prioritise Yes, referrals for advocacy support, eg support for people If yes, please give subject to compulsory measures under the Mental Health detais: Act? There is a service level agreement with Angus Independent Advocacy Services which requires them to respond to a mental health detention within 3 working days. Q14Do you specify that any organisations apply a limit No to the amount of advocacy per person? Page 6: Commissioning budget Q15Has the commissioning budget for mental No health/learning disability independent advocacy organisations changed over the past two years? Q16If the budget has changed please say how. Have Respondent skipped this question services changed as a consequence? Page 7: Prisons and advocacy services 2 / 5 3 Mental Welfare Commission for Scotland: Duty to provide advocacy services Q17Do you have any prisons in your HSCP area? No Q18If yes, do any of the services currently Respondent skipped this question commissioned provide advocacy support in the prison(s)? Page 8: NHS patients placed in private healthcare facilities outwith home health board area Q19Please specify how NHS patients from your area, From home health board / local who have been placed in private healthcare facilities authority outwith their home health board area, receive advocacy support Page 9: Current commissioning - homeless, asylum seekers, carers Q20Do you currently commission advocacy services specifically for homeless people with mental health issues, learning disability or dementia? If not, how do you ensure they are supported? Please provide details AIAS works with people with these conditions who may be homeless, however they are not commissioned specifically for homeless people. It is a large area of work. Q21Do you currently commission advocacy services specifically for asylum seekers with mental health issues, learning disability or dementia? If not, how do you ensure they are supported? Please provide details AIAS works with people with these conditions who may be homeless, however they are not commissioned specifically for homeless people. It is a large area of work. Q22Do you currently commission advocacy services specifically for carers of people with mental health issues, learning disability or dementia? If so, which carers are supported? Please provide details There is no independent advocacy service for carers. AIAS will support carers when they fall within their remit. Page 10: Monitoring and review arrangements Q23What are the outcomes you are seeking to achieve and how do you monitor these? Increased participation Increased confidence Better access to services Wider networks 3 / 5 4 Mental Welfare Commission for Scotland: Duty to provide advocacy services Q24Briefly describe the arrangements in place for monitoring the quality of mental health/dementia/learning disability independent advocacy services, including independent evaluation Quarterly report relating to the SLA. Have trialed an outcomes star, which wasn't particularly successful. Q25Do you get information from each organisation Yes, about the number of cases of people accessing If yes please give the most up-to-date information provided advocacy support by each organisation: See attached report Q26Do you ask services to provide information about Yes, unmet needs, eg about people waiting to access If yes, please give the most up-to-date information advocacy support? provided: See attached report Q27Are you aware of providers prioritising provision of Yes, advocacy support to people subject to compulsory If yes please provide measures? details: See attached report Q28What arrangements are in place to measure the satisfaction of people using advocacy services? Outcome and evaluation tools and face to face feedback Q29How do you monitor complaints about advocacy Other (please services? specify): Also quarterly reporting. Page 11: Making people aware of services Q30How do you currently raise awareness and deliver public information about the availability of mental health/learning disability advocacy services in your area? Leaflet distributed to patients across NHST Q31Have there been any specific actions to promote the Yes use of advocacy among health and social care staff? Q32How do you ensure services are available to equality groups (eg LGBT people, ethnic minority groups)? Citizen advocacy program provides outreach to hard to reach groups. 4 / 5 5 Mental Welfare Commission for Scotland: Duty to provide advocacy services Q33How do you measure this? Equalities monitoring form is completed at the end of involvement with people. Q34Has an equality impact assessment of advocacy No services been undertaken? Page 12: Future plans Q35Is there an advocacy planning group covering your No area? Q36If no, is a plan in the process of being developed? No Q37Are you assessing the projected need for mental Yes, health / learning disability independent advocacy Please describe: supports in the future? Through the monitoring relationship, information is provided about demand and this is used to soem extent to forecast need. Q38Do you have information about current identified No gaps in provision / unmet need which you are using for future planning purposes? Q39Are any specific actions planned to do more to Yes promote awareness of the availability of advocacy services locally over the next two years? Page 13: Other comments? Q40Any other comments? For example, are there other local advocacy services which are not commissioned but receive funding from other services? Feedback from advocacy service that our team of mental health officers works well and are very human rights orientated. 5 / 5 6 Mental Welfare Commission for Scotland: Duty to provide advocacy services ##2255 CCOOMMPPLLEETTEE Survey response CCoolllleeccttoorr:: WWeebb LLiinnkk 11 ((WWeebb LLiinnkk)) SSttaarrtteedd:: MMoonnddaayy,, AAuugguusstt 2211,, 22001177 11::3388::4477 PPMM LLaasstt MMooddiiffiieedd:: TThhuurrssddaayy,, JJaannuuaarryy 1188,, 22001188 11::4400::0000 PPMM TTiimmee SSppeenntt:: OOvveerr aa mmoonntthh Page 1: Mental Welfare Commission survey - Mental Health (Scotland ) Act 2015 advocacy duty Q1Who are you? Job title Chief Executive Organisation NHS Borders Area you are covering in your response (NHS board or HSCP) NHS Borders & Scottish Borders Council Page 2: Current Planning Q2At what level is advocacy strategic planning carried HSCP out in your area? Q3Is there a current independent advocacy strategic No plan covering your area? Q4If yes, please upload your plan here Respondent skipped this question Q5If no, is a plan in the process of being developed? Yes, If yes please give details of when plan will be completed: Draft plan developed and will be approved and implemented by December 2017. Page 3: Consultation and involvement Q6Please describe how advocacy provider organisations were consulted/involved in the development of the plan Questionnaire sent to all stakeholders including advocacy providers and local provider sat on advocacy planning group. Q7Please describe how people who use advocacy services were consulted/involved in the development of the plan Service users completed questionnaires regarding advocacy services. Page 4: Action plan 1 / 6 7