138 | INTERNATIONAL JOURNAL OF BANK MARKETING 10,7 Author and Title Index for Volume 10, 1992 issue page issue page A Emerging Critical Success Factors in Marketing Abstracts (Special Issue), EDE, A. (Editor) to the Smaller Business: Issues and Trends Affinity Credit Cards: Card Issuer Strategies and from the US Market (Special Issue), FILE, Affinity Group Aspirations, WORTHINGTON, K.M. and PRINCE, R.A. S. and HORNE, S. ENNEW, C.T., Consumer Attitudes to ALEXANDER, N., HOWELLS, J. and HINE, J., Independent Financial Advice (Special Issue) EFTPoS: Impact on Channel Relationships ENNEW, C.T. (Editor), Consumer Buying ALMAHMEED, M.A., see EL-HADDAD, A.B. Behaviour in Financial Services (Special Issue) ATM Banking Behaviour in Kuwait: A Consumer Survey, EL-HADDAD, A.B. and F ALMAHMEED, M.A. FILE, K.M. and PRINCE, R.A., Emerging AXSON, D.A.J., A Return to Managing Customer Critical Success Factors in Marketing to the Relationships Smaller Business: Issues and Trends from the US Market (Special Issue) FILE, K.M. and PRINCE, R.A., Positive Word- B of-Mouth: Customer Satisfaction and Buyer Bank and Product Selection: Hong Kong, Behaviour KAYNAK, E. and KUCUKEMIROGLU, O. FILIATRAULT, P. see PERRIEN, J. BARKER, T. and SEKERKAYA, A., Globalization Financial Service Strategies: Neglected Niches, of Credit Card Usage: The Case of a PHILP, P.R., HAYNES, P.J. and HELMS, Developing Economy M.M. BELL, K.R. and SCOBIE, G.E.W., Multimedia Foreign Banks and the UK Middle Corporate Technology, Banks and Their Customers Market, EDWARDS, P. (Special Issue) Biases in Appraising Creditworthiness, SHANMUGAN, B. and BOURKE, P. G BOURKE, P., see SHANMUGAM, B. GLAISTER, K. see THWAITES, D. Globalization of Credit Card Usage: The Case of Cc a Developing Economy, BARKER, T. and Consumer Attitudes to Independent Financial SEKERKAYA, A. Advice (Special Issue), ENNEW, C.T. Consumer Buying Behaviour in Financial H Services: An Overview (Special Issue), HAYNES, P.J. see PHILP, P.R. McKECHNIE, S. HELMS, M.M. see PHILP, P.R. Consumer Buying Behaviour in Financial Services HILL, C. see HOWCROFT, B. (Special Issue), ENNEW, C.T. (Editor) HINE, J. see ALEXANDER, N. Corporate Banking: Services and Relationships, HOLLAND, J.B., Relationship Banking: Choice THUNMAN, C.G. and Control by the Multinational Firm (The) Customer Database: Cross-selling Retail HORNE, S. see WORTHINGTON, S. Financial Services, HUGHES, T.J. HOWCROFT, B. and HILL, C., Customer Customer Satisfaction Measurement: Prolonged Service Quality: An Empirical Study in the Satisfaction with ATMs, MOUTINHO, L. House Mortgage Market Customer Service Quality: An Empirical Study in HOWELLS, J. see ALEXANDER, N. the House Mortgage Market, HOWCROFT, B. HUGHES, T.J., The Customer Database: Cross- and HILL, C. selling Retail Financial Services D i DIXON, R., Islamic Banking Islamic Banking, DIXON, R. E K EDE, A. (Editor), Abstracts (Special Issue) KAYNAK, E. and KUCUKEMIROGLU, O., Bank EDWARDS, P., Foreign Banks and the UK Middle and Product Selection: Hong Kong Corporate Market (Special Issue) KUCUKEMIROGLJU, O. see KAYNAK, E. EFTPoS: Impact on Channel Relationships, ALEXANDER, N., HOWELLS, J. and HINE, J. L EL-HADDAD, A.B. and ALMAHMEED, M.A., LASKEY, H.A., SEATON, B. and NICHOLLS, ATM Banking Behaviour in Kuwait: A J.A.F., Strategy and Structure in Bank Consumer Survey Advertising: An Empirical Test 138 | INTERNATIONAL JOURNAL OF BANK MARKETING 10,7 Author and Title Index for Volume 10, 1992 issue page issue page A Emerging Critical Success Factors in Marketing Abstracts (Special Issue), EDE, A. (Editor) to the Smaller Business: Issues and Trends Affinity Credit Cards: Card Issuer Strategies and from the US Market (Special Issue), FILE, Affinity Group Aspirations, WORTHINGTON, K.M. and PRINCE, R.A. S. and HORNE, S. ENNEW, C.T., Consumer Attitudes to ALEXANDER, N., HOWELLS, J. and HINE, J., Independent Financial Advice (Special Issue) EFTPoS: Impact on Channel Relationships ENNEW, C.T. (Editor), Consumer Buying ALMAHMEED, M.A., see EL-HADDAD, A.B. Behaviour in Financial Services (Special Issue) ATM Banking Behaviour in Kuwait: A Consumer Survey, EL-HADDAD, A.B. and F ALMAHMEED, M.A. FILE, K.M. and PRINCE, R.A., Emerging AXSON, D.A.J., A Return to Managing Customer Critical Success Factors in Marketing to the Relationships Smaller Business: Issues and Trends from the US Market (Special Issue) FILE, K.M. and PRINCE, R.A., Positive Word- B of-Mouth: Customer Satisfaction and Buyer Bank and Product Selection: Hong Kong, Behaviour KAYNAK, E. and KUCUKEMIROGLU, O. FILIATRAULT, P. see PERRIEN, J. BARKER, T. and SEKERKAYA, A., Globalization Financial Service Strategies: Neglected Niches, of Credit Card Usage: The Case of a PHILP, P.R., HAYNES, P.J. and HELMS, Developing Economy M.M. BELL, K.R. and SCOBIE, G.E.W., Multimedia Foreign Banks and the UK Middle Corporate Technology, Banks and Their Customers Market, EDWARDS, P. (Special Issue) Biases in Appraising Creditworthiness, SHANMUGAN, B. and BOURKE, P. G BOURKE, P., see SHANMUGAM, B. GLAISTER, K. see THWAITES, D. Globalization of Credit Card Usage: The Case of Cc a Developing Economy, BARKER, T. and Consumer Attitudes to Independent Financial SEKERKAYA, A. Advice (Special Issue), ENNEW, C.T. Consumer Buying Behaviour in Financial H Services: An Overview (Special Issue), HAYNES, P.J. see PHILP, P.R. McKECHNIE, S. HELMS, M.M. see PHILP, P.R. Consumer Buying Behaviour in Financial Services HILL, C. see HOWCROFT, B. (Special Issue), ENNEW, C.T. (Editor) HINE, J. see ALEXANDER, N. Corporate Banking: Services and Relationships, HOLLAND, J.B., Relationship Banking: Choice THUNMAN, C.G. and Control by the Multinational Firm (The) Customer Database: Cross-selling Retail HORNE, S. see WORTHINGTON, S. Financial Services, HUGHES, T.J. HOWCROFT, B. and HILL, C., Customer Customer Satisfaction Measurement: Prolonged Service Quality: An Empirical Study in the Satisfaction with ATMs, MOUTINHO, L. House Mortgage Market Customer Service Quality: An Empirical Study in HOWELLS, J. see ALEXANDER, N. the House Mortgage Market, HOWCROFT, B. HUGHES, T.J., The Customer Database: Cross- and HILL, C. selling Retail Financial Services D i DIXON, R., Islamic Banking Islamic Banking, DIXON, R. E K EDE, A. (Editor), Abstracts (Special Issue) KAYNAK, E. and KUCUKEMIROGLU, O., Bank EDWARDS, P., Foreign Banks and the UK Middle and Product Selection: Hong Kong Corporate Market (Special Issue) KUCUKEMIROGLJU, O. see KAYNAK, E. EFTPoS: Impact on Channel Relationships, ALEXANDER, N., HOWELLS, J. and HINE, J. L EL-HADDAD, A.B. and ALMAHMEED, M.A., LASKEY, H.A., SEATON, B. and NICHOLLS, ATM Banking Behaviour in Kuwait: A J.A.F., Strategy and Structure in Bank Consumer Survey Advertising: An Empirical Test AUTHOR AND TITLE INDEX FOR VOLUME 10, 1992 issue page M $ McKECHNIE, S., Consumer Buying Behaviour SCOBIE, G.E.W., see BELL, K.R. in Financial Services: An Overview (Special SEATON, B. see LASKEY, H.A. Issue) SEKERKAYA, A. see BARKER, T. MOUTINHO, L., Customer Satisfaction SHANMUGAM, B. and BOURKE, P., Biases in Measurement: Prolonged Satisfaction with Appraising Creditworthiness ATMs Strategic Marketing Practices: A Comparative Multimedia Technology, Banks and Their Customers, BELL, K.R. and SCOBIE, G.EW. Study of the Hong Kong Banking Industry, MURRAY, G. see ROBBIE, K. YEE-KWONG, R.C. Strategic Responses to Environmental N Turbulence, THWAITES, D. and GLAISTER, NICHOLLS, J.A.F. see LASKEY, H.A. K. Strategy and Structure in Bank Advertising: An P Empirical Test, LASKEY, H.A., SEATON, B. PERRIEN,J., FILIATRAULT, P. and RICARD,L., and NICHOLLS, J.A.F. Relationships Marketing and Commercial Banking: A Critical Analysis PHILP, P.R., HAYNES, P.J. and HELMS, M.M., T Financial Service Strategies: Neglected Niches THUNMAN, C.G., Corporate Banking: Services Positive Word-of-Mouth: Customer Satisfaction and Relationships and Buyer Behaviour, FILE, K.M. and THWAITES, D. and GLAISTER, K., Strategic PRINCE, R.A. Responses to Environmental Turbulence PRESLEY, J.R., The Problem of Risk Management in Banking in Oil-rich Gulf v Economies Venture Capital in the UK, ROBBIE, K. and PRINCE, R.A. see FILE, K.M. (The) Problem of Risk Management in Banking MURRAY, G. (Special Issue) in Oil-rich Gulf Economies, PRESLEY, J.R. Ww R WORTHINGON, S. and HORNE, S., Affinity Relationship Banking: Choice and Control by the Credit Cards: Card Issuer Strategies and Multinational Firm, HOLLAND, J.B. Affinity Group Aspirations Relationship Marketing and Commercial Banking: A Critical Analysis, PERRIEN, J., FILIATRAULT, P. and RICARD, L. Y (A) Return to Managing Customer Relationships, YEE-KWONG, R.C., Strategic Marketing AXSON, D.A,J. Practices: A Comparative Study of the Hong RICARD, L. see PERRIEN, J. Banking Industry