Caruso.ffirs 2/7/04 11:52 AM Page v The Emotionally Intelligent Manager How to Develop and Use the Four Key Emotional Skills of Leadership David R. Caruso Peter Salovey Caruso.ffirs 2/7/04 11:52 AM Page v Caruso.ffirs 2/7/04 11:52 AM Page i Caruso.ffirs 2/7/04 11:52 AM Page ii Caruso.ffirs 2/7/04 11:52 AM Page iii The Emotionally Intelligent Manager Caruso.ffirs 2/7/04 11:52 AM Page iv Caruso.ffirs 2/7/04 11:52 AM Page v The Emotionally Intelligent Manager How to Develop and Use the Four Key Emotional Skills of Leadership David R. Caruso Peter Salovey Caruso.ffirs 2/7/04 11:52 AM Page vi Copyright © 2004 by David R. Caruso and Peter Salovey. Published by Jossey-Bass A Wiley Imprint 989 Market Street, San Francisco, CA 94103-1741 www.josseybass.com No part of this publication may be reproduced, stored in a retrieval system, or trans- mitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, 978-750-8400, fax 978-646-8600, or on the web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, 201-748-6011, fax 201-748-6008, e-mail: [email protected]. Material in Chapter One from Gibbs, N. “What’s your EQ?” Time,Oct. 1995, is copyright © 1995 TIME Inc., and is reprinted by permission. Several exercises in this book were provided by Sigal Barsade and adapted and reprinted with her permission (Chapter 8, Becoming Aware of Your Emotional Expressions; Chapter 9, The Advanced Course: Putting It All Together; Chapter 9, Getting into the Right Mood, Feel the Feeling; A Quick Mood; Chapter 10, Emotional Scrabble). Jossey-Bass books and products are available through most bookstores. To contact Jossey- Bass directly call our Customer Care Department within the U.S. at 800-956-7739, outside the U.S. at 317-572-3986, or fax 317-572-4002. Jossey-Bass also publishes its books in a variety of electronic formats. Some content that appears in print may not be available in electronic books. Library of Congress Cataloging-in-Publication Data Caruso, David. The emotionally intelligent manager: how to develop and use the four key emotional skills of leadership / David R. Caruso, Peter Salovey. p. cm. Includes bibliographical references and index. ISBN 0–7879–7071–9 (alk. paper) 1. Leadership—Psychological aspects. 2. Management—Psychological aspects. 3. Emotional intelligence. 4. Executive ability. I. Title: Emotional skills of leadership. II. Salovey, Peter. III. Title. HD57.7.C369 2004 658.4’092—dc22 2003027933 Printed in the United States of America FIRSTEDITION HB Printing 10 9 8 7 6 5 4 3 2 1 Caruso.ftoc 2/7/04 11:53 AM Page vii Contents Introduction ix Part One: Learn About the World of Emotional Intelligence 1 1 Emotions and Reasoning at Work 3 2 An Emotional Blueprint 24 Part Two: Understand Your Emotional Skills 31 3 Read People: Identifying Emotions 33 4 Get in the Mood: Using Emotions 41 5 Predict the Emotional Future: Understanding Emotions 52 6 Do It with Feeling: Managing Emotions 62 7 Measuring Emotional Skills 74 Part Three: Develop Your Emotional Skills 81 8 Read People Correctly: Improving Your Ability to Identify Emotions 83 9 Get in the Right Mood: Improving Your Ability to Use Emotions 100 10 Predict the Emotional Future Accurately: Improving Your Ability to Understand Emotions 115 11 Do It with Smart Feelings: Improving Your Ability to Manage Emotions 134 Part Four: Apply Your Emotional Skills 157 12 Managing You: Applying Your Emotional Intelligence Skills 159 vii