Walden University ScholarWorks Walden Dissertations and Doctoral Studies Walden Dissertations and Doctoral Studies Collection 2017 The Effects of Process Management on Stakeholder Performance: A Meta-Analysis Donna Pulliam-Brown Walden University Follow this and additional works at:https://scholarworks.waldenu.edu/dissertations Part of theBusiness Administration, Management, and Operations Commons, and the Management Sciences and Quantitative Methods Commons This Dissertation is brought to you for free and open access by the Walden Dissertations and Doctoral Studies Collection at ScholarWorks. It has been accepted for inclusion in Walden Dissertations and Doctoral Studies by an authorized administrator of ScholarWorks. For more information, please [email protected]. Walden University College of Management and Technology This is to certify that the doctoral dissertation by Donna Pulliam-Brown has been found to be complete and satisfactory in all respects, and that any and all revisions required by the review committee have been made. Review Committee Dr. David Bouvin, Committee Chairperson, Management Faculty Dr. Godwin Igein, Committee Member, Management Faculty Dr. Nikunja Swain, University Reviewer, Management Faculty Chief Academic Officer Eric Riedel, Ph.D. Walden University 2017 Abstract The Effects of Process Management on Stakeholder Performance: A Meta-Analysis by Donna Pulliam-Brown MS, Drexel University, 2008 BS, DeVry University, 2006 Dissertation Submitted in Partial Fulfillment of the Requirements for the Degree of Doctor of Philosophy Management Walden University February, 2017 Abstract In 2012, there were over 500,000 business management degrees conferred at the undergraduate and graduate level; however, the assessment of student performance has not kept pace with the growth of courses offered in both an online and traditional format. One of the objectives of teaching is to ensure that all students regardless of mode of instruction are receiving a quality education. The purpose of this meta-analysis was to measure the efficiency of learning in a business discipline by evaluating final course grades of 1,051 students. Ten traditional and 10 online course grades provided final student outcomes that were used to generate an effect size estimate. The research question focused on what knowledge related effect on student performance does both an online and a traditional format have in a business discipline utilizing Simonson’s equivalency theory. This theoretical framework provided a context for understanding how information imparted in different environments may be equivalent in nature. This meta-analysis used effect size measurements to quantify the difference between online and traditional final grade assessments. The results indicated a low knowledge related effect size measurement on student performance outcomes that can be attributed to how online students compare to traditional students. This research has the potential to assist in the evaluation of distance education in business and other disciplines to determine its effect size results on student performance outcomes. This study contributes to social change by providing the ability for universities to manage student outcomes which can assist in improving the comparability between online and traditional business courses. The Effects of Process Management on Stakeholder Performance: A Meta-Analysis by Donna M. Pulliam-Brown MS, Drexel University, 2008 BS, DeVry University, 2006 Dissertation Submitted in Partial Fulfillment of the Requirements for the Degree of Doctor of Philosophy Management Walden University February, 2017 Dedication I dedicate this dissertation to my mother Blanche Bronstorph, who instilled the belief education is the key to success. I also dedicate this dissertation to my wife Christina Brown and my children Matthew Pulliam, Wyatt Brown, and Harper Brown. You all have withstood the effects of me being in a doctorate program with understanding and patience and I thank you for all your love and support. Acknowledgments This process would have been a lot harder without the excellent guidance of my committee chairperson, Dr. David Bouvin, my committee member, Dr. Godwin Igein, and Dr. Swain, my university research reviewer. I am indebted to the three of you and thank you for your assistance throughout this process. Table of Contents List of Tables ..................................................................................................................... iv Chapter 1: Introduction to the Study ....................................................................................1 Background of the Study ...............................................................................................2 Problem Statement .........................................................................................................5 Purpose of the Study ......................................................................................................6 Research Question(s) and Hypotheses ...........................................................................7 Theoretical Foundation ..................................................................................................8 Nature of the Study ........................................................................................................9 Definitions....................................................................................................................11 Assumptions .................................................................................................................13 Scope, Delinitations, and Limitations ..........................................................................14 Significance of the Study .............................................................................................16 Significance of the Theory .....................................................................................16 Significance of the Practice ...................................................................................17 Significance of the Study .......................................................................................17 Summary and Transition ..............................................................................................18 Chapter 2: Literature Review .............................................................................................20 Literature Search Strategy............................................................................................26 Theoretical Foundation ................................................................................................27 Literature Review.........................................................................................................30 Summary and Conclusions ..........................................................................................54 i Chapter 3: Research Method ..............................................................................................57 Research Design and Rationale ...................................................................................57 Methodology ................................................................................................................60 Population ............................................................................................................. 60 Sampling and Sampling Procedures ..................................................................... 60 Archival Data ........................................................................................................ 62 Instrumentation and Operationalization of Constructs ......................................... 63 Data Analysis Plan .......................................................................................................64 Threats to Validity .......................................................................................................66 Ethical Procedures ................................................................................................ 67 Dissemination of Findings……………………………………………………….69 Summary ......................................................................................................................70 Chapter 4: Results ..............................................................................................................72 Data Collection ............................................................................................................73 Identification: Relevant Articles ..................................................................................74 Identification: Applicable Articles ...............................................................................75 Data Abstraction ..........................................................................................................75 Data Collection: Discrepancies ....................................................................................76 Study Results ...............................................................................................................76 Descriptive Sample Characteristics .............................................................................76 Sample and External Validity ......................................................................................76 Univariate Analysis ......................................................................................................86 ii Assumptions .................................................................................................................87 Meta-Analysis Results .................................................................................................87 Summary ......................................................................................................................92 Chapter 5: Discussion, Conclusions, and Recommendations ............................................94 Interpretation of Findings ............................................................................................95 Limitations of the Study...............................................................................................99 Recommendations ......................................................................................................100 Implications................................................................................................................104 Conclusions ................................................................................................................106 References ........................................................................................................................107 Appendix A: Research Study Coding Form ....................................................................118 Appendix B: Coding Manual ...........................................................................................119 Appendix C: Meta-Analysis Calculator ...........................................................................121 Appendix D: Effect Size Meta-Analysis..........................................................................122 Appendix E: Meta-Analysis Studies ................................................................................123 iii