The Art of Followership HOW GREAT FOLLOWE RS CR EAT E GREAT LEADERS AND ORGANIZATI ONS Editors Ronald E. Riggio Ira Chaleff Jean Lipman- Blumen Foreword by James MacGregor Burns ffffiirrss..iinndddd vv 1100//2200//0077 11::5599::1144 AAMM ffffiirrss..iinndddd iivv 1100//2200//0077 11::5599::1144 AAMM The Art of Followership ffffiirrss..iinndddd ii 1100//2200//0077 11::5599::1133 AAMM A W A R R E N B E N N I S B O O K This collection of books is devoted exclusively to new and exemplary contributions to management thought and practice. The books in this series are addressed to thoughtful leaders, executives, and managers of all organizations who are struggling with and committed to responsible change. My hope and goal is to spark new intellectual capital by sharing ideas positioned at an angle to conventional thought—in short, to publish books that disturb the present in the service of a better future. ffffiirrss..iinndddd iiii 1100//2200//0077 11::5599::1144 AAMM BOOKS IN THE WARREN BENNIS SIGNATURE SERIES Branden Self-Esteem at Work Mitroff, Denton A Spiritual Audit of Corporate America Schein The Corporate Culture Survival Guide Sample The Contrarian’s Guide to Leadership Lawrence, Nohria Driven Cloke, Goldsmith The End of Management and the Rise of Organizational Democracy Glen Leading Geeks Cloke, Goldsmith The Art of Waking People Up George Authentic Leadership Kohlrieser Hostage at the Table Rhode Moral Leadership George True North Townsend Up the Organization Kellerman/Rhode Women and Leadership ffffiirrss..iinndddd iiiiii 1100//2200//0077 11::5599::1144 AAMM ffffiirrss..iinndddd iivv 1100//2200//0077 11::5599::1144 AAMM The Art of Followership HOW GREAT FOLLOWE RS CR EAT E GREAT LEADERS AND ORGANIZATI ONS Editors Ronald E. Riggio Ira Chaleff Jean Lipman- Blumen Foreword by James MacGregor Burns ffffiirrss..iinndddd vv 1100//2200//0077 11::5599::1144 AAMM Copyright © 2008 by Ronald E. Riggio, Ira Chaleff, and Jean Lipman-Blumen Published by Jossey-Bass A Wiley Imprint 989 Market Street, San Francisco, CA 94103-1741—www.josseybass.com No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permit- ted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, 978-750-8400, fax 978-646- 8600, or on the Web at www.copyright.com. Requests to the publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, 201-748- 6011, fax 201-748-6008, or online at www.wiley.com/go/permissions. Readers should be aware that Internet Web sites offered as citations and/or sources for further information may have changed or disappeared between the time this was written and when it is read. Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or com- pleteness of the contents of this book and specifi cally disclaim any implied warranties of merchantability or fi tness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor author shall be liable for any loss of profi t or any other commercial damages, including but not limited to special, incidental, consequential, or other damages. Jossey-Bass books and products are available through most bookstores. To contact Jossey-Bass directly call our Customer Care Department within the U.S. at 800-956-7739, outside the U.S. at 317-572-3986, or fax 317-572-4002. Jossey-Bass also publishes its books in a variety of electronic formats. Some content that appears in print may not be available in electronic books. Library of Congress Cataloging-in-Publication Data The art of followership : how great followers create great leaders and organizations / Ronald E. Riggio, Ira Chaleff, Jean Lipman-Blumen, editors; foreword by James MacGregor Burns. p. cm.—(The Warren Bennis signature series) Includes bibliographical references and index. ISBN 978-0-7879-9665-9 (cloth) 1. Leadership. 2. Organizational behavior. I. Riggio, Ronald E. II. Chaleff, Ira. III. Lipman-Blumen, Jean. HD57.7.A78 2008 658.4´092—dc22 2007035505 Printed in the United States of America first edition HB Printing 10 9 8 7 6 5 4 3 2 1 0 ffffiirrss..iinndddd vvii 1100//2200//0077 11::5599::1144 AAMM C O N T E N T S Foreword xi James MacGregor Burns Acknowledgments xiii About the Contributors xv Introduction xxiii Warren Bennis PART ONE Defi ning and Redefi ning Followership ONE Rethinking Followership 5 Robert E. Kelley TWO Leadership: A Partnership in Reciprocal Following 17 James Maroosis THREE Three Perspectives on Followership 25 Jon P. Howell and María J. Méndez FOUR A New Leadership-Followership Paradigm 41 Ernest L. Stech FIVE Followership: An Outmoded Concept 53 Joseph Rost vii ffttoocc..iinndddd vviiii 1100//2200//0077 22::0044::2266 AAMM