PAUL TURNER TALENT MANAGEMENT IN HEALTHCARE Exploring How the World’s Health Service Organisations Attract, Manage and Develop Talent Talent Management in Healthcare Paul Turner Talent Management in Healthcare Exploring How the World’s Health Service Organisations Attract, Manage and Develop Talent Paul Turner Leeds Business School Leeds Beckett University Leeds, UK ISBN 978-3-319-57887-3 ISBN 978-3-319-57888-0 (eBook) DOI 10.1007/978-3-319-57888-0 Library of Congress Control Number: 2017949532 © The Editor(s) (if applicable) and The Author(s) 2018 This work is subject to copyright. All rights are solely and exclusively licensed by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and trans- mission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to jurisdictional claims in published maps and institutional affiliations. Printed on acid-free paper This Palgrave Macmillan imprint is published by Springer Nature The registered company is Springer International Publishing AG The registered company address is: Gewerbestrasse 11, 6330 Cham, Switzerland This book is dedicated to the talented people who work in healthcare throughout the world and have such a positive effect on all of our lives. Acknowledgements and List of Contributors For queries about the text overall or specific queries about case studies, contact [email protected]. The following people have been instrumental in the writing of this book: • Liz Barlow, Madeleine Holder and Lucy Kidwell at Palgrave Macmillan • Adam Turner, Leadership Talent and Organisational Development Lead within Health Education England, Leeds, UK • Professor Robert Hamlin, Emeritus Professor, University of Wolverhampton, Wolverhampton, UK • Dr Taran Patel, Grenoble Ecole de Management, Grenoble, France • Dr Carlos Ruiz, School of Business, Georgia Gwinnett College, Lawrenceville, GA, USA • Tomasz Ingram, Professor, University of Economics, Katowice, Poland • Gabriela Ammatuna, Association for Talent Development, Alexandria, VA, USA • Ryan Changcoco, Association for Talent Development, Alexandria, VA, USA • Jennifer Allen, Head of Workforce, NHS Digital, Leeds, UK • Mr Kostas Papagiannopoulos, Mmed Thorax, Md (CTh) Senior Consultant Cardiothoracic Surgeon, Honorary Senior Lecturer Leeds University, Treasurer European Society of Thoracic Surgeons, President vii viii Acknowledgements and List of Contributors Elect European Society of Thoracic Surgeons, Department of Thoracic Surgery, St. James’s University Hospital, Leeds, UK • Mr Alessandro Brunelli, Md, Consultant Thoracic Surgeon, Honorary Clinical Associate Professor University of Leeds, Secretary General, European Society of Thoracic Surgeons, Department of Thoracic Surgery, St. James’s University Hospital, Leeds, UK • Michelle Fitzgerald-Shaw, NHS Leadership Academy, Leeds, UK • Professor Prithwiraj Nath, Leeds Business School, Leeds, UK • William Sun, Reader, Leeds Business School, Leeds, UK • Dr Niki Kyriakidou, Research Chair, International HRM, EuroMed Research Business Institute; Leeds Business School, Leeds, UK • Professor Martin Reynolds, Leeds Business School, Leeds, UK • Jane Marie Turner, Dylan Ibbotson • Gail, Annette, Harrison and Ellis Ivor Contents 1 No Health Service Without a Health Workforce 1 2 The Changing Landscape of Healthcare 15 3 D efining Talent in the Health Sector 39 4 The Boundaries of Talent Management 65 5 Th e Talent Management Evolution Matrix 97 6 Talent Strategy: Alignment and Integration 127 7 Succession Planning and Leadership Development 157 8 Whole Workforce Development 189 9 Attraction, Recruitment and Resourcing of Talent 221 ix x Contents 10 Talent Management and Employee Engagement 253 11 Retaining Talent in Health Sector Organisations 285 12 The Role of the Board, the Executive Team, Line Managers and HR Professionals in Talent Management 315 13 Twenty Important Conclusions About Talent Management in the Health Sector 339 Index 349 List of Figures Fig. 1.1 Talent management interactions in the health sector 8 Fig. 3.1 The evolution of talent definitions in the health sector: summary 57 Fig. 4.1 Outside in: the outcomes of talent in the health sector and their influence on talent management definition 71 Fig. 4.2 The focus of talent management in health 73 Fig. 4.3 A heuristic model of the key components of talent management in the health sector 75 Fig. 5.1 Example of talent management performance and potential matrix in health 102 Fig. 5.2 The talent management evolution matrix, four stages of talent management and health sector organisation positioning 103 Fig. 6.1 Key groups of activity in crafting a talent strategy in the health sector 139 Fig. 6.2 The tools of talent management in support of delivering talent strategy 144 Fig. 7.1 The competences associated with leaders and leadership in the health sector. Sources: Czabanowska et al. (2014), Day et al. (2014), de Jong et al. (2014), Goleman (1996 and 1998), Kim et al. (2014), Scully (2015), Kumar et al. (2015), Love and Ayadi (2015), Shariff (2015), Hamlin et al. (2002 and 2010) 162 xi