SYSTEMS DEVELOPMENT AND BUSINESS ANALYST SUPPORT SERVICES TORFP NUMBER G20B7400009 Consulting and Technical Services+ (CATS+) Task Order Request for Proposals (TORFP) SYSTEMS DEVELOPMENT AND BUSINESS ANALYST SUPPORT SERVICES CATS+ TORFP # G20B7400009 Maryland State Retirement Agency (Agency) Issue Date: December 1, 2017 State of Maryland- Maryland State Retirement Agency 1 SYSTEMS DEVELOPMENT AND BUSINESS ANALYST SUPPORT SERVICES TORFP NUMBER G20B7400009 KEY INFORMATION SUMMARY SHEET This CATS+ TORFP is issued to obtain the services necessary to satisfy the requirements defined in Section 3 - Scope of Work. All CATS+ Master Contractors approved to perform work in the Functional Area under which this TORFP is released shall respond to this TORFP with either a Task Order (TO) Proposal to this TORFP or a Master Contractor Feedback form (See Section 4). Solicitation Title: Systems Development and Business Analyst Support Services Solicitation Number (TORFP #): G20B7400009 Functional Area: CATS+ FA5 – Software Engineering Issue Date: 12/ 01/ 2017 Questions Due Date and Time: 01/ 02/ 2018 at 02:00 PM Local Time Closing Date and Time: 01/ 16/ 2018 at 02:00 PM Local Time TO Requesting Agency: Maryland State Retirement Agency (Agency) Send Proposals to: Ms. Margie J. Gordon, CPPB [email protected] Send Questions to (e-mail only) [email protected] TO Procurement Officer: Ms. Margie J. Gordon, CPPB Office Phone Number: 410-625-5656 Office Fax Number: 410-468-1703 TO Manager: Mr. Thomas Montanye Office Phone Number: 410-625-5665 Office Fax Number: 410-468-1711 e-mail address: [email protected] Task Order Type: Time and materials and fixed price Period of Performance: Five (5) Years Beginning February 1, 2018, with no extensions MBE Goal: 30 % (Refer to TORFP Section 1.12) VSBE Goal: 0% Small Business Reserve (SBR): No Federal Funding No Primary Place of Performance: Maryland State Retirement Agency SunTrust Building 120 East Baltimore Street Baltimore, MD 21202 TO Pre-proposal Conference: Maryland State Retirement Agency SunTrust Building 120 East Baltimore Street, 16th Floor Baltimore, MD 21202 12/ 21/ 2017 at 02:00 PM Local Time See Attachment 6 for directions. State of Maryland- Maryland State Retirement Agency 2 SYSTEMS DEVELOPMENT AND BUSINESS ANALYST SUPPORT SERVICES TORFP NUMBER G20B7400009 TABLE OF CONTENTS KEY INFORMATION SUMMARY SHEET ...................................................................................... 2 TABLE OF CONTENTS ....................................................................................................................... 3 SECTION 1 - ADMINISTRATIVE INFORMATION ....................................................................... 6 1.1 TORFP SUBJECT TO CATS+ MASTER CONTRACT ...................................................... 6 1.2 ROLES AND RESPONSIBILITIES ..................................................................................... 6 1.3 TO AGREEMENT................................................................................................................. 7 1.4 TO PROPOSAL SUBMISSIONS ......................................................................................... 7 1.5 ORAL PRESENTATIONS/INTERVIEWS .......................................................................... 7 1.6 QUESTIONS ......................................................................................................................... 7 1.7 TO PRE-PROPOSAL CONFERENCE ................................................................................. 7 1.8 CONFLICT OF INTEREST .................................................................................................. 8 1.9 LIMITATION OF LIABILITY ............................................................................................. 8 1.10 CHANGE ORDERS .............................................................................................................. 8 1.11 TRAVEL REIMBURSEMENT............................................................................................. 8 1.12 MINORITY BUSINESS ENTERPRISE (MBE) ................................................................... 8 1.13 VETERAN OWNED SMALL BUSINESS ENTERPRISE (VSBE) ..................................... 9 1.14 NON-DISCLOSURE AGREEMENT ................................................................................... 9 1.15 LIVING WAGE ................................................................................................................... 10 1.16 IRANIAN NON-INVESTMENT ........................................................................................ 10 1.17 CONTRACT MANAGEMENT OVERSIGHT ACTIVITIES ............................................ 10 1.18 MERCURY AND PRODUCTS THAT CONTAIN MERCURY ........................................ 10 1.19 PURCHASING AND RECYCLING ELECTRONIC PRODUCTS ................................... 10 1.20 DEFINITIONS .................................................................................................................... 10 SECTION 2 - COMPANY AND PERSONNEL QUALIFICATIONS ............................................ 14 2.1 MINIMUM QUALIFICATIONS ........................................................................................ 14 2.2 TO CONTRACTOR AND PERSONNEL EXPERIENCE.................................................. 14 SECTION 3 - SCOPE OF WORK ...................................................................................................... 19 3.1 PURPOSE ............................................................................................................................ 19 3.2 REQUESTING AGENCY BACKGROUND ...................................................................... 20 3.3 PROJECT BACKGROUND ............................................................................................... 21 3.4 PROFESSIONAL DEVELOPMENT .................................................................................. 31 3.5 REQUIRED POLICIES, GUIDELINES AND METHODOLOGIES ................................. 31 3.6 REQUIREMENTS .............................................................................................................. 32 3.7 PERFORMANCE AND PERSONNEL .............................................................................. 36 3.8 DELIVERABLES ................................................................................................................ 39 3.9 WORK ORDER PROCESS ................................................................................................. 40 3.10 INVOICING ........................................................................................................................ 42 3.11 RETAINAGE ...................................................................................................................... 44 3.12 SOC 2 TYPE II AUDIT ....................................................................................................... 44 3.13 SECURITY REQUIREMENTS .......................................................................................... 44 3.14 RIGHT TO AUDIT .............................................................................................................. 46 3.15 INCIDENT RESPONSE ...................................................................................................... 47 State of Maryland- Maryland State Retirement Agency 3 SYSTEMS DEVELOPMENT AND BUSINESS ANALYST SUPPORT SERVICES TORFP NUMBER G20B7400009 SECTION 4 - TO PROPOSAL FORMAT AND SUBMISSION REQUIREMENTS ................... 48 4.1 REQUIRED RESPONSE .................................................................................................... 48 4.2 SUBMISSION ..................................................................................................................... 48 4.3 SUMMARY OF ATTACHMENTS .................................................................................... 49 4.4 PROPOSAL FORMAT ....................................................................................................... 49 SECTION 5 - TASK ORDER AWARD PROCESS .......................................................................... 53 5.1 OVERVIEW ........................................................................................................................ 53 5.2 TO PROPOSAL EVALUATION CRITERIA ..................................................................... 53 5.3 SELECTION POCEDURES ............................................................................................... 54 5.4 DOCUMENTS REQUIRED UPON NOTICE OF RECOMMENDATION FOR TASK ORDER AWARD ... 54 ATTACHMENT 1 PRICE SHEET .................................................................................................... 57 ATTACHMENT 2 –TORFP STATE RETIREMENT AGENCY TEAM RESOURCES - ACKNOWLEDGEMENT OF WORK ORDER MBE REQUIREMENTS ................................... 60 ATTACHMENT 2 MINORITY BUSINESS ENTERPRISE FORMS............................................ 61 ATTACHMENT 2 -1A MBE UTILIZATION AND FAIR SOLICITATION AFFIDAVIT & MBE PARTICIPATION SCHEDULE ..................................................................................................... 62 PART 2 - MBE UTILIZATION AND FAIR SOLICITATION AFFIDAVIT & MBE PARTICIPATION SCHEDULE ..................................................................................................... 65 PART 3 - MBE PARTICIPATION SCHEDULE ...................................................................................... 67 ATTACHMENT 2 -1B WAIVER GUIDANCE ................................................................................... 70 ATTACHMENT 2 -1C MBE ATTACHMENT GOOD FAITH EFFORTS DOCUMENTATION TO SUPPORT WAIVER REQUEST .................................................................................................... 77 ATTACHMENT 2 -2 MBE ATTACHMENT OUTREACH EFFORTS COMPLIANCE STATEMENT ............................................................................................................................................. 81 ATTACHMENT 2 -3A MBE ATTACHMENT MBE SUBCONTRACTOR PROJECT PARTICIPATION CERTIFICATION ............................................................................................ 82 ATTACHMENT 2 -3B MBE ATTACHMENT.................................................................................... 84 ATTACHMENT 2 -4A MBE PRIME CONTRACTOR PAID/UNPAID MBE INVOICE REPORT................... 85 ATTACHMENT 2 SAMPLE MBE 2-5 SUBCONTRACTOR PAID/UNPAID MBE INVOICE REPORT ........... 86 ATTACHMENT 2 -4B MBE PRIME CONTRACTOR REPORT ................................................................. 87 ATTACHMENT 2 -5 SUBCONTRACTOR PAID/UNPAID MBE INVOICE REPORT .................................... 88 ATTACHMENT 3 TASK ORDER AGREEMENT .......................................................................... 89 ATTACHMENT 4 CONFLICT OF INTEREST AFFIDAVIT AND DISCLOSURE .................. 92 ATTACHMENT 5 LABOR CLASSIFICATION PERSONNEL RESUME SUMMARY (INSTRUCTIONS) ............................................................................................................................... 93 ATTACHMENT 5 5A – KEY PERSONNAL MINIMUM QUALIFICATIONS SUMMARY ................. 95 ATTACHMENT 5 5B – KEY PERSONNEL RESUME FORM ................................................................ 96 ATTACHMENT 6 PRE-PROPOSAL CONFERENCE DIRECTIONS ......................................... 98 ATTACHMENT 7 NOTICE TO PROCEED (SAMPLE) .............................................................. 100 ATTACHMENT 8 AGENCY DELIVERABLE PRODUCT ACCEPTANCE FORM ............... 101 State of Maryland- Maryland State Retirement Agency 4 SYSTEMS DEVELOPMENT AND BUSINESS ANALYST SUPPORT SERVICES TORFP NUMBER G20B7400009 ATTACHMENT 9 NON-DISCLOSURE AGREEMENT (OFFEROR)....................................... 102 ATTACHMENT 10 NON-DISCLOSURE AGREEMENT (TO CONTRACTOR) .................... 103 ATTACHMENT 11 TO CONTRACTOR SELF-REPORTING CHECKLIST .......................... 106 ATTACHMENT 12 LIVING WAGE AFFIDAVIT OF AGREEMENT ...................................... 108 ATTACHMENT 13 MERCURY AFFIDAVIT ............................................................................... 109 ATTACHMENT 14 VETERAN SMALL BUSINESS ENTERPRISE PARTICIPATION (VSBE) FOR STATE OF MARYLAND ........................................................................................................ 110 ATTACHMENT 15 CERTIFICATION REGARDING INVESTMENTS IN IRAN .................. 111 ATTACHMENT 16 SAMPLE WORK ORDER ............................................................................. 112 ATTACHMENT 16 -1 SAMPLE WORK ORDER RESUME FORM ......................................... 113 ATTACHMENT 16 -2 SAMPLE WORK ORDER PRICE PROPOSAL .................................... 115 ATTACHMENT 16 -3 SAMPLE WORK ORDER AGREEMENT ............................................. 116 ATTACHMENT 17 CRIMINAL BACKGROUND CHECK AFFIDAVIT ................................. 119 State of Maryland- Maryland State Retirement Agency 5 SYSTEMS DEVELOPMENT AND BUSINESS ANALYST SUPPORT SERVICES TORFP NUMBER G20B7400009 SECTION 1 - ADMINISTRATIVE INFORMATION 1.1 TORFP SUBJECT TO CATS+ MASTER CONTRACT In addition to the requirements of this TORFP, the Master Contractors are subject to all terms and conditions contained in the CATS+ RFP issued by the Maryland Department of Information Technology (DoIT) and subsequent Master Contract Project Number 060B2490023, including any amendments. All times specified in this document are local time, defined as Eastern Standard Time or Eastern Daylight Time, whichever is in effect. 1.2 ROLES AND RESPONSIBILITIES Personnel roles and responsibilities under the TO: A. TO Procurement Officer – The TO Procurement Officer has the primary responsibility for the management of the TORFP process, for the resolution of TO Agreement scope issues, and for authorizing any changes to the TO Agreement. B. TO Manager - The TO Manager has the primary responsibility for the management of the work performed under the TO Agreement, administrative functions, including issuing written directions, and for ensuring compliance with the terms and conditions of the CATS+ Master Contract. The TO Manager may designate one or more persons to act as his representative in connection with the foregoing activities. The TO Manager will assign tasks to the personnel provided under this TORFP and will track and monitor the work being performed through the monthly accounting of hours deliverable for work types; actual work produced will be reconciled with the hours reported. C. TO Contractor – The TO Contractor is the CATS+ Master Contractor awarded this TO. The TO Contractor shall provide human resources as necessary to perform the services described in this TORFP Scope of Work. D. TO Contractor Manager – The TO Contractor Manager will serve as primary point of contact with the TO Manager to regularly discuss progress of tasks, upcoming tasking, historical performance, and resolution of any issues that may arise pertaining to the TO Contractor Personnel. The TO Contractor Manager will serve as liaison between the TO Manager and the senior TO Contractor management. E. TO Contractor Personnel – Any official, employee, agent, Subcontractor, or Subcontractor agents of the TO Contractor who is involved with the TO over the course of the TO period of performance. F. Key Personnel – A subset of TO Contractor Personnel whose departure during the performance period, will, in the State’s opinion, have a substantial negative impact on TO performance. Key personnel proposed as part of the TO Proposal shall start upon initial Work Order issuance, immediately following or in conjunction with, TO Award unless specified otherwise in this TORFP. Additional Key Personnel may be identified after TO award. State of Maryland- Maryland State Retirement Agency 6 SYSTEMS DEVELOPMENT AND BUSINESS ANALYST SUPPORT SERVICES TORFP NUMBER G20B7400009 1.3 TO AGREEMENT Based upon an evaluation of TO Proposal responses, it is anticipated that two (2) Master Contractors will be selected to conduct the work defined in Section 3 - Scope of Work. A specific TO Agreement, Attachment 3, will then be entered into between the State and the selected Master Contractors, which will bind the selected Master Contractors (TO Contractors) to the contents of its TO Proposal, including the TO Financial Proposal. 1.4 TO PROPOSAL SUBMISSIONS The TO Procurement Officer will not accept submissions after the date and exact time stated in the Key Information Summary Sheet above. The date and time of an e-mail TORFP submission is determined by the date and time of arrival of all required files in the TO Procurement Officer’s e-mail inbox. In the case of a paper TO Proposal submission, Offerors shall take such steps necessary to ensure the delivery of the paper submission by the date and time specified in the Key Information Summary Sheet and as further described in Section 4. Requests for extension of this date or time will not be granted. Except as provided in COMAR 21.05.03.02F, Proposals received by the TO Procurement Officer after the due date will not be considered. 1.5 ORAL PRESENTATIONS/INTERVIEWS All Offerors and proposed TO Contractor Personnel will be required to make an oral presentation to State representatives. Significant representations made by an Offeror during the oral presentation shall be submitted in writing. All such representations will become part of the Offeror’s proposal and are binding, if the TORFP is awarded to the Offeror. The TO Procurement Officer will notify Offeror of the time and place of oral presentations. 1.6 QUESTIONS All questions must be submitted via e-mail to the TO Procurement Officer no later than the date and time indicated in the Key Information Summary Sheet. Answers applicable to all Offerors will be distributed to all Offerors who are known to have received a copy of the TORFP. Answers can be considered final and binding only when they have been answered in writing by the State. 1.7 TO PRE-PROPOSAL CONFERENCE A pre-proposal conference will be held at the time, date and location indicated on the Key Information Summary Sheet. Attendance at the pre-proposal conference is not mandatory, but all Offerors are encouraged to attend in order to facilitate better preparation of their proposals. Seating at the pre-proposal conference will be limited to two (2) attendees per company. Attendees should bring a copy of the TORFP and a business card to help facilitate the sign-in process. The pre-proposal conference will be summarized in writing. As promptly as is feasible subsequent to the pre-proposal conference, the attendance record and pre-proposal conference summary will be distributed via e-mail to all Offerors known to have received a copy of this TORFP. In order to assure adequate seating and other accommodations at the pre-proposal conference, please e- mail the TO Procurement Officer indicating your planned attendance no later than three (3) business days prior to the pre-proposal conference. In addition, if there is a need for sign language interpretation State of Maryland- Maryland State Retirement Agency 7 SYSTEMS DEVELOPMENT AND BUSINESS ANALYST SUPPORT SERVICES TORFP NUMBER G20B7400009 and/or other special accommodations due to a disability, please contact the TO Procurement Officer no later than five (5) business days prior to the pre-proposal conference. The Agency will make reasonable efforts to provide such special accommodation. 1.8 CONFLICT OF INTEREST The TO Contractor shall provide IT technical and/or consulting services for State agencies or component programs with those agencies, and shall do so impartially and without any conflicts of interest. Each Offeror shall complete and include with its TO Proposal a Conflict of Interest Affidavit and Disclosure in the form included as Attachment 4 of this TORFP. If the TO Procurement Officer makes a determination that facts or circumstances exist that give rise to or could in the future give rise to a conflict of interest within the meaning of COMAR 21.05.08.08A, the TO Procurement Officer may reject an Offeror’s TO Proposal under COMAR 21.06.02.03B. Offerors should be aware that the State Ethics Law, Md. Code Ann., General Provisions Article, Title 5, might limit the selected Offeror's ability to participate in future related procurements, depending upon specific circumstances. By submitting a Conflict of Interest Affidavit and Disclosure, the Offeror shall be construed as certifying all personnel and subcontractors are also without a conflict of interest as defined in COMAR 21.05.08.08A. 1.9 LIMITATION OF LIABILITY The TO Contractor’s liability is limited in accordance with the Limitations of Liability section of the CATS+ Master Contract. TO Contractor’s liability for this TORFP is limited to two (2) times the total TO Agreement amount. 1.10 CHANGE ORDERS A. If the TO Contractor is required to perform work beyond the scope of this TORFP, or there is a work reduction due to unforeseen scope changes, a TO Change Order is required. The TO Contractor and TO Manager shall negotiate a mutually acceptable price modification based on the TO Contractor’s proposed rates in the Master Contract and scope of the work change. B. No scope of work changes shall be performed until a change order is approved by DoIT and executed by the TO Procurement Officer. 1.11 TRAVEL REIMBURSEMENT Expenses for travel and other costs shall not be reimbursed. 1.12 MINORITY BUSINESS ENTERPRISE (MBE) A minimum overall MBE subcontractor participation goal of 30% has been established for the aggregate of all Work Order Agreements awarded pursuant to this TORFP. The State shall assess the potential for an MBE subcontractor participation goal for each Work Order issued and shall set a goal, if appropriate. Each Master Contractor that responds to this TORFP shall complete, sign, and submit, without edits, Attachment 2-TORFP Acknowledgement of Work Order MBE Requirements at the time of TO Proposal submission (See Attachment 2 Minority Business Enterprise Forms and Section 4 TO Proposal Format and Submission Requirements). Failure of the Master Contractor to complete, sign, and submit all required MBE documentation at the time of TO Proposal submission will State of Maryland- Maryland State Retirement Agency 8 SYSTEMS DEVELOPMENT AND BUSINESS ANALYST SUPPORT SERVICES TORFP NUMBER G20B7400009 result in the State’s rejection of the Master Contractor’s TO Proposal. Master Contractors responding to a Work Order shall complete, sign, without edits, and submit all required MBE documentation – Work Order Attachments 2-1A (MBE Utilization and Fair Solicitation Affidavit and MBE Participation Schedule) at the time of Work Order Proposal submission. Failure to do so will result in the State’s rejection of the Master Contractor’s proposal to the Work Order In 2014, Maryland adopted new regulations as part of its Minority Business Enterprise (MBE) program concerning MBE primes. Those new regulations, which became effective June 9, 2014 and are being applied to this task order, provide that when a certified MBE firm participates as a prime contractor on a contract, an agency may count the distinct, clearly defined portion of the work of the contract that the certified MBE firm performs with its own forces toward fulfilling up to fifty-percent (50%) of the MBE participation goal (overall) and up to one hundred percent (100%) of not more than one of the MBE participation subgoals, if any, established for the contract. Please see the attached MBE forms and instructions. 1.12.1 MBE PARTICIPATION REPORTS The Agency will monitor both the TO Contractor’s efforts to achieve the MBE participation goal and compliance with reporting requirements. A) Monthly reporting of MBE participation is required in accordance with the terms and conditions of the CATS+ Master Contract by the 15th day of each month. B) The TO Contractor shall provide a completed MBE Prime Contractor Paid/Unpaid MBE Invoice Report (Attachment 2-4A) and, if applicable, MBE Prime Contractor Report (Attachment 2-4B) to the Agency at the same time the invoice copy is sent. C) The TO Contractor shall ensure that each MBE subcontractor provides a completed Subcontractor Paid/Unpaid MBE Invoice Report (Attachment 2-5). D) Subcontractor reporting shall be sent directly from the subcontractor to the Agency. The TO Contractor shall e-mail all completed forms, copies of invoices and checks paid to the MBE directly to the TO Manager. 1.13 VETERAN OWNED SMALL BUSINESS ENTERPRISE (VSBE) This TORFP does not have a VSBE goal. 1.14 NON-DISCLOSURE AGREEMENT 1.14.1 NON-DISCLOSURE AGREEMENT (OFFEROR) THIS SECTION IS NOT APPLICABLE TO THIS TORFP. 1.14.2 NON-DISCLOSURE AGREEMENT (TO CONTRACTOR) Certain system documentation may be required by the TO in order to fulfill the requirements of the TO Agreement. The TO Contractor and TO Contractor Personnel who review such documents will be required to sign a Non-Disclosure Agreement (TO Contractor) in the form of Attachment 10. State of Maryland- Maryland State Retirement Agency 9 SYSTEMS DEVELOPMENT AND BUSINESS ANALYST SUPPORT SERVICES TORFP NUMBER G20B7400009 1.15 LIVING WAGE The Master Contractor shall abide by the Living Wage requirements under Title 18, State Finance and Procurement Article, Annotated Code of Maryland and the regulations proposed by the Commissioner of Labor and Industry. All TO Proposals shall be accompanied by a completed Living Wage Affidavit of Agreement, Attachment 12 of this TORFP. 1.16 IRANIAN NON-INVESTMENT All TO Proposals shall be accompanied by a completed Certification Regarding Investments in Iran, Attachment 15 of this TORFP. 1.17 CONTRACT MANAGEMENT OVERSIGHT ACTIVITIES A. DoIT is responsible for contract management oversight on the CATS+ Master Contract. As part of that oversight, DoIT has implemented a process for self-reporting contract management activities of Task Orders under CATS+. This process typically applies to active TOs for operations and maintenance services valued at $1 million or greater, but all CATS+ Task Orders are subject to review. B. A sample of the TO Contractor Self-Reporting Checklist is available on the CATS+ website at http://doit.maryland.gov/contracts/Documents/CATSPlus/CATS+Self-ReportingChecklistSample.pdf. DoIT may send initial checklists out to applicable/selected TO Contractors approximately three months after the award date for a Task Orders. The TO Contractor shall complete and return the checklist as instructed on the form. Subsequently, at six month intervals from the due date on the initial checklist, the TO Contractor shall update and resend the checklist to DoIT. 1.18 MERCURY AND PRODUCTS THAT CONTAIN MERCURY THIS SECTION IS NOT APPLICABLE TO THIS TORFP. 1.19 PURCHASING AND RECYCLING ELECTRONIC PRODUCTS THIS SECTION IS NOT APPLICABLE TO THIS TORFP. 1.20 DEFINITIONS Acceptable Use Policy (AUP) A written policy documenting constraints and practices that a user must agree to in order to access a private network or the Internet Access An ability or means to read, write, modify, or communicate data/information or otherwise use any information system resource Business Day Monday through Friday (excluding State holidays) Data Breach The unauthorized acquisition, use, modification or disclosure of Sensitive Data Handle (As relates to data) Collect, store, transmit, have access to data State of Maryland- Maryland State Retirement Agency 10