Table of Contents Cover Title Page Copyright Dedication About the Author About the Technical Editor Credits Foreword Preface and Acknowledgments Chapter 1: A Look into the World of Social Engineering Why This Book Is So Valuable Overview of Social Engineering Summary Chapter 2: Information Gathering Gathering Information Sources for Information Gathering Communication Modeling The Power of Communication Models Chapter 3: Elicitation What Is Elicitation? The Goals of Elicitation Mastering Elicitation Summary Chapter 4: Pretexting: How to Become Anyone What Is Pretexting? The Principles and Planning Stages of Pretexting Successful Pretexting Summary Chapter 5: Mind Tricks: Psychological Principles Used in Social Engineering Modes of Thinking Microexpressions Neurolinguistic Programming (NLP) Interview and Interrogation Building Instant Rapport The Human Buffer Overflow Summary Chapter 6: Influence: The Power of Persuasion Chapter 6: Influence: The Power of Persuasion The Five Fundamentals of Influence and Persuasion Influence Tactics Altering Reality: Framing Manipulation: Controlling Your Target Manipulation in Social Engineering Summary Chapter 7: The Tools of the Social Engineer Physical Tools Online Information-Gathering Tools Summary Chapter 8: Case Studies: Dissecting the Social Engineer Mitnick Case Study 1: Hacking the DMV Mitnick Case Study 2: Hacking the Social Security Administration Hadnagy Case Study 1: The Overconfident CEO Hadnagy Case Study 2: The Theme Park Scandal Top-Secret Case Study 1: Mission Not Impossible Top-Secret Case Study 2: Social Engineering a Hacker Why Case Studies Are Important Summary Chapter 9: Prevention and Mitigation Learning to Identify Social Engineering Attacks Creating a Personal Security Awareness Culture Being Aware of the Value of the Information You Are Being Asked For Keeping Software Updated Developing Scripts Learning from Social Engineering Audits Concluding Remarks Summary Index Social Engineering: The Art of Human Hacking Published by Wiley Publishing, Inc. 10475 Crosspoint Boulevard Indianapolis, IN 46256 www.wiley.com Copyright © 2011 by Christopher Hadnagy Published by Wiley Publishing, Inc., Indianapolis, Indiana Published simultaneously in Canada ISBN: 978-0-470-63953-5 ISBN: 978-1-118-02801-8 (ebk) ISBN: 978-1-118-02971-8 (ebk) ISBN: 978-1-118-02974-9 (ebk) Manufactured in the United States of America 10 9 8 7 6 5 4 3 2 1 No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning or otherwise, except as permitted under Sections 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, 222 Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 646- 8600. 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