Welcome to Sevenoaks Hospital My name is...................................................................................... About this booklet This information is for you, your family, friends and/or carers. You can read, write on it and take it home with you. If you have any questions please ask. When you arrive Welcome ................................................................................................4 My care ..................................................................................................5 Who is looking after me? .......................................................................6 What will I need during my stay? ............................................................7 During your stay Our uniforms… ......................................................................................9 Medication ...........................................................................................10 Food ....................................................................................................11 Visitors .................................................................................................13 Falls awareness .....................................................................................14 Falls assessment ...................................................................................15 Privacy and dignity ...............................................................................16 Hand hygiene .......................................................................................17 Infection control ...................................................................................17 Consent ...............................................................................................18 Smoking ...............................................................................................18 Fire .......................................................................................................18 Shop ....................................................................................................19 Gifts and donations ..............................................................................20 Leisure and activities .............................................................................20 League of Friends .................................................................................21 Chaplaincy ...........................................................................................21 Puzzles .................................................................................................22 Going home Planning ...............................................................................................24 Transport ..............................................................................................26 When you get home Services ................................................................................................28 Support ................................................................................................30 Keeping hydrated .................................................................................30 Your comments and concerns...............................................................32 Medical records ....................................................................................33 Become a member today ......................................................................34 Please make sure you keep this booklet safe as it may contain personal information. 2 Accessible information We want to make sure our information is accessible for everyone. English Lithuanian Czech We want to make sure our Mes norime užtikrinti, kad mūsų Chceme, aby naše informace information is accessible for everyone informacija būtų prieinama visiems byly dostupné pro každého We can provide information in: Informaciją galime pateikti šiais būdais: Můžeme poskytnout informace ohledně následujících: l audio l Braille l British Sign Language (BSL) l garso įrašu l Brailio raštu l Britų gestų kalba (BSL) l audio l Braillovo písmo l Britský znakový jazyk (BSL) l Easy Read (using pictures and words) l lengvai skaitomu būdu (su paveikslėliais ir žodžiais) l Snadné čtení (pomocí obrázků a slov) l large print l overseas languages. l didelėmis raidėmis l užsienio kalbomis. l velkoplošný tisk l zahraniční jazyky. If you need an interpreter Jei Jums reikalingas vertėjas žodžiu, Pokud potřebujete tlumočníka, we can arrange this for you. galime užsakyti šias paslaugas. můžeme to pro Vás zařídit. In our Community Hospitals, the Butterfly Scheme is available Mūsų bendruomenės ligoninėse veikia „Drugelio“ programa (angl. V našich obecných nemocnicích Schéma motýl je k dispozici for anyone who has dementia or memory problems. Butterfly Scheme) visiems asmenims, sergantiems demencija ar Schéma motýl a to pro každého, kdo má demence nebo Please ask us about the Butterfly Scheme so we can help. inftourrmintaiecmijoss aatpmiein „tDiersu sguetlrioik“i mprųo.g Kraremipąk, iktėasd į gmaulėst udmėle i šJsuammse psandėės ti. problémy st apka maběytíc.h Zoemp tVejátem s me onhálsi pnoam Socchi.é ma motýl, Polish Slovak Russian Для нас важно, чтобы Staramy się, aby informacje przekazywane Chceme sa uistiť, že naše информация была доступна всем przez nas docierały do wszystkich informácie sú dostupné každému Мы можем предоставить информацию в Informacje możemy udostępnić w następującej formie: Informácie môžeme poskytnúť v: любом из указанных ниже форматов: lll l z zan azpaapigspisraiaasnńane nea e duw udł ażbiotyrw mylyty m dzjsra ukjępikmziisey amjkęniez elmy ak w lu(foa imbbnreniagtyezockmwhi y ijB ęmsrzł aoy(iBwkllaeSac’L)ah ) . l Ľahlklo Z čvVliutea kľBtkoeroviľtmnosomk pme ífjs oppmríomsesmá ultene k C(lopuvo dBeuzjrž aíricetilíhočm ivj a (ooBzmbySrk áLpoz)ícs o hmk. ea slov) пlрl оУс патруыlодм щиНиоеа снl илн ноБыоврйсаа тмтйреилак)ьсн l тнl ы (К сСхр кууяадпзронытпыкиеайнрх кеш.авмроиидф и т Mamy także możliwość zaaranżowania Ak potrebujete tlmočníka, môžeme Vám При необходимости мы можем организовать pomocy tłumacza ustnego. ho zabezpečiť. для вас услуги переводчика. W naszych lokalnych szpitalach prowadzimy program Motyl V našich miestnych nemocniciach je dostupný program В наших муниципальных больницах программа “Бабочка” работает (Butterfly Scheme), który jest ukierunkowany na pomoc osobom Butterfly pre všetky osoby s demenciou alebo problémami на благо каждого пациента с проблемами потери памяти и сниженной z demencją oraz problemami z pamięcią. Dalszych informacji pamäti. Informujte sa, prosím, u nás na program умственной способности. Просьба обращаться за информацией о na temat programu Butterfly udzielamy na miejscu. Butterfly a môžeme Vám pomôcť. схъеме “Бабочка”, чтобы мы могли оказать вам помощь. Turkish Punjabi Bengali Bilgilerimizin herkes için erişilebilir olmasını temin etmeyi arzu ediyoruz Şu şekillerde bilgi tedarik edebiliriz: l ses kaydı l kabartma Braille alfabesi l Britanya İşaret Dili (BSL) l l l l l l Kolay Okunabilir (resimler ve kelimeler kullanarak) l l l büyük baskılı l yabancı lisanlarda. l l l Eğer bir tercümana ihtiyacınız varsa bunu l l sizin için ayarlayabiliriz. Butterfly Scheme (Kelebek Uygulaması) isimli uygulama Toplumsal Hastanelerimizde demans hastalığı ya da hafıza sorunları yaşamakta olan herkes için açıktır. Bu konuda yardımcı olabilmemiz için lütfen Butterfly Scheme isimli uygulama hakkında bize danışın. The Butterfly Chinese Chinese (traditional) (simplified) Scheme is available 我們希望確保每一個人都能夠獲得我們的 我们希望确保每一个人都能够获得我们 for anyone who has 資訊。 信息。 dementia or memory 我們可以採用以下的版式提供資訊： 我们可以采用以下的格式提供信息： l 音頻 l 盲文 l 英國手語(BSL) l 音频 l 盲文 l 英国手语(BSL) problems. Please ask l 簡易閲讀(使用圖片和文字) l 大字印刷 l 简易阅读(使用图片和文字) l 大字印刷 us about the Butterfly l 外國語言 l 外国语言 如果你需要口譯員，我們可以為你安排。 如果你需要口译员，我们可以为你安排。 Scheme so we can help. 在我們的社區醫院中，任何一位患有痴呆症或記憶障礙的人士 在我们的社区医院中，任何一位患有痴呆症或记忆障碍的人士 都可以利用我們的Butterfly Scheme(蝴蝶計劃)。請向我們詢問 都可以利用我们的Butterfly Scheme(蝴蝶计划)。请向我们询问 Butterfly Scheme (蝴蝶計劃)，因此我們能夠提供幫助。 Butterfly Scheme (蝴蝶计划)，因此我们能够提供帮助。 Email [email protected], phone 0300 123 1807 or visit www.kentcht.nhs.uk for further information 3 When you arrive We hope this booklet will help during your stay. If it does not cover everything you need to know we are happy to answer any questions. The community hospital aims to promote your health, wellbeing and independence in a clean, safe and friendly setting. If you are in pain, are unable to eat or drink or need support going to the toilet please ask us for help. It is our responsibility to assure you and your relatives, friends and carers that during your stay you are treated with compassion, respect and dignity. From the time you arrive at the hospital all the staff, including nurses, doctors and therapists will be working together as one team. They will make decisions with you and provide a high standard of care and treatment. We will set achievable goals with you and work towards you being able to leave the hospital. Rehabilitation or therapy is provided by the whole team and nursing staff are an important and integral part of the rehabilitation process. We will start planning your discharge as soon as you arrive. This means we are able to quickly identify and resolve any We will set problems that may delay you leaving. an estimate date We will set an estimate date for you to leave. We will keep for you to leave. you informed of and involved in your discharge plans. You can write it here: Setting a date will allow the team to ensure that your discharge is well planned. If there is anything we can do make your stay with us better ....................................... please talk to us. Outpatient appointments Please do not cancel any of your outpatient appointments without talking to us first. 4 My care When you arrive at the hospital you will be assessed by a registered nurse. This information will be shared with the nursing team, therapists, and the doctor who will be caring for you while you are at the hospital. Your care is managed by an allocated doctor, supported by a consultant. If you are registered with a GP in Sevenoaks you may be under their care. They will visit the ward during the week but if you become ill outside of this time we will arrange for the doctor to visit you. They visit the ward on: Monday Tuesday Friday Wednesday Thursday If applicable, soon after you arrive you will be seen and assessed by physiotherapy and/or occupational therapy (OT) staff. They are here during the week but are not available at weekends or on bank holidays. They will talk to you and plan leaving the hospital with you. If it is appropriate, they will plan a rehabilitation or exercise programme with you. Nursing staff are part of the rehabilitation team and the activities they undertake with you will encourage your independence and further your rehabilitation whilst you are at the hospital. We can make sure your family, friends or carers are involved if you would like them to be. 5 Who is looking after me? Write the names of the people looking after you here: See page 9 for a handy guide to our uniforms. Name .................................................................................................................................... Job title ................................................................................................................................. What they do ........................................................................................................................ Name .................................................................................................................................... Job title ................................................................................................................................. What they do ........................................................................................................................ Name .................................................................................................................................... Job title ................................................................................................................................. What they do ........................................................................................................................ Name .................................................................................................................................... Job title ................................................................................................................................. What they do ........................................................................................................................ Name .................................................................................................................................... Job title ................................................................................................................................. What they do ........................................................................................................................ Name .................................................................................................................................... Job title ................................................................................................................................. What they do ........................................................................................................................ 6 You will need several What will I things during your stay. You might need to ask need during a family member, friend or carer to bring them for you. my stay? Use the checklist below to make sure you have everything you need. Moisturiser M–hian aepncvdldleeui ca dieansivetnhie ogamrnl yevat ri hktsaienm gsui nyrsoe, u yc orteauak me,s TSHihsasauimrebspr uoasonhd a hnadn/odr w coipmesb CeeCnlvoocetomrhyue frdsoa ar–gty ae.y bdYol ouetuo wl ewdiislrliue lblsr enes e weeda: r S–S–hi nar aasncvuzoiitocnnahrgtr, iy ansp hsper aonrtoavdcidmeunu cgppct oastg sdne ss l eotrc DPayjya mcloatsh oers other nightwear Books and magazines Glasses Dressing gown Hearing aid Ct sdryeloaSiooDpnmioeunpaeasf ebeow oprnrldsre sioot,to. ah ytrorIb of afrss lui nhyeltwio tpo twseuopwhler elome - rffwer oio stsgoito,vlil etenc wplk garse or aotvorui d ned . Wwdw uae hWrs –Biwehn noasiginulletlk tg cvyplihen eocr rgouloa o yvrsfat oi sdhisadutqes a s u ryatye.aino cqPskduhule itwraoesiw teah ena lyss.k 77 Storage Storage is very limited so please only bring essential clothing which is clearly marked with your name. We are unable to wash clothes so please ask a family member, friend or carer if they can do this for you. It is best that you do not bring the following items:  large amounts of money  debit or credit cards  television  radio  alcohol  illegal drugs (see page 10 about medication)  hairdryer. Valuable items If you do have any valuable items please tell us so that we can put them in the safe. We will give you a receipt. If you would like to get something out of the safe please ask us. We are unable to accept any responsibility for damage or loss of personal items. You may be asked to sign a disclaimer when you arrive at the hospital. 8 Our uniforms… We know it can be hard to remember who is who so below is a guide to our uniforms. You can write the names of the people looking after you on page 6. Ward Matron sister (dark grey (navy blue striped) with white piping) Registered Healthcare nurse assistant (blue striped) (white) Occupational Therapy therapist assistant (white with (pale blue) green piping) Domestic Physiotherapist staff (green striped (white with with green piping) blue piping) 9 Medication When you arrive at the hospital we will ask you about any medication you have been taking at home. Your doctor may have asked you to bring your medication with you to the hospital. If you have your medication or prescription with you please give it to a member of staff. If you were previously in another hospital your medication will be sent to you here. We will give you your medication on our regular drug rounds as prescribed by your doctor. Pmalsee daistiec c adtoiuool dnn owbte it thdakoaunetg eaarnsoyku ison.tgh efrir st Managing your pain We will assess your pain with you and give you additional pain relief if you need it. PIfle yaosue adroe niont pawina itp leuansteil tweell auss.k . 10