SAP Hybris Cloud for Customer Release Preview Version 17.05 (May 2017) SAP Hybris Product Management Americas Session: Jack Nehmer, Gabriele Bodda APJ/EMEA Session: Sushant Rai, Gert Tackaert March 30, 2017 Legal Disclaimer  The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP. This presentation is not subject to your license agreement or any other service or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation and SAP's strategy and possible future developments, products and/or platforms directions and functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information on this document is not a commitment, promise or legal obligation to deliver any material, code or functionality. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This document is for informational purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, and shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result from the use of this document. This limitation shall not apply in cases of intent or gross negligence.  All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions. ©2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL 2 Omni-Channel Customer Engagement Anywhere, Anytime WEB MOBILE IN STORE/ CONTACT DIGITAL MARKET- IOT SOCIAL SMS/ SEARCH DIGITAL EMAIL PRINT AGENT BRANCH CENTER GOODS PLACE NOTIFICATION KW/ADS ADS TOOLS USER AND CUSTOMER EXPERIENCE MANAGEMENT COMMERCE BILLING MARKETING SERVICE SALES SAP Hybris Cloud for Customer DATA & PROCESS MANAGEMENT PLATFORM, INFRASTRUCTURE, INTEGRATION Enhanced and Updated on a Quarterly Schedule SAP Hybris Cloud for Customer Innovation Cycle February May August November Line of Business Solution Industry Cloud Solution User Experience Packaged Integration Key User Enhancements ©2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL 4 SAP Hybris Cloud for Customer – May 2017 (17.05) Release Planned Timeline 30 Mar 2017 – Planned February 2017 Pre- Release Conversation with Customers and Partners ~4 weeks to upgrade 21 April 2017 – Planned Solution Release to Market 22 April 2017 – Planned Upgrade of Test Tenants ~2 weeks to upgrade 5 May 2017 – Planned Upgrade of Production Tenants Upgrade Day 0 ©2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL 5 Terminology Change Note the term ‘RUI’ (Responsive UI) is in the process of being replaced with ‘Fiori Client’. ©2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL 6 Key Topics for Today’s Session Sales User Experience & Mobility Platform & Miscellaneous Integration Service Industry SAP Hybris Cloud for Sales What‘s new in 17.05? Sales Topic Overview  Business Partner (Account, Contact, Customer)  Lead Management  Opportunity Management  Products  Product Lists  Sales Quotes  Sales Orders  Activities  Visits & Routes  Attachment Search  Surveys  Promotions  Groupware Integration  Analytics ©2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL 9 What’s New in Business Partner (Account, Contact, Customer)