Public Management & Administration Illustrated Vol. I: English (A Volume in a Multi-Lingual Collection of Diagrams) Edited by Marc Holzer Etienne Charbonneau National Center for Public Performance School of Public Affairs and Administration Rutgers, the State University of New Jersey, Campus at Newark Published in partnership with Division for Public Administration and Development Management Department of Economic and Social Affairs, United Nations and The American Society for Public Administration Public Management & Administration Illustrated (2008) Vol. I: English (A Volume in a Multi-Lingual Collection of Diagrams) © 2008 National Center for Public Performance National Center for Public Performance Rutgers University, Campus at Newark 701 Hill Hall · 360 Martin Luther King Boulevard Newark, New Jersey 07102 Tel: 973-353-5903 / Fax: 973-353-5097 Website: www.ncpp.us Email: [email protected] Printed in the United States of America ISBN: 0-942942-07-8 Production Editor: Paula Neves Acknowledgement The editors thank Seung-Yong Rho, Ph.D., for the initial groundwork for this project. Notes Many of the diagrams in this book are from Public Performance and Management Review (formally known as Public Productivity Review). Full text of archived articles may be obtained by registering for free at the Public Performance Measurement and Reporting Network (www.ppmrn.net), and then accessing the JSTOR link. Many other diagrams are from Public Administration Review, the official journal of the American Society for Public Administration. They are reproduced with the permission of the Society. This journal can be accessed by becoming a member of the American Society for Public Administration (www.aspanet.org/source/members/cmemberinsert.cfm). If you have additional diagrams that you would like to contribute to this series, please send them with a short consent note to: [email protected] Permission for translation will be granted by the editors for the translation of this volume into languages other than English. All translations will be made available electronically on the websites of the United Nations Online Network in Public Administration and Finance (www.unpan.org), the American Society for Public Administration (www.aspanet.org), and the School of Public Affairs and Administration at Rutgers University–Newark (htpp://spaa.newark.rutgers.edu). The editors will provide the master file containing every diagram in PowerPoint format, as well as instructions for translation into other languages. Typical examples are shown in the following pages. Reprinted in Holzer, M. & E. Charbonneau (2008). Public Management & Administration Illustrated (ncpp.us) iii iv Reprinted in Holzer, M. & E. Charbonneau (2008). Public Management & Administration Illustrated (ncpp.us) Causal Factors Affecting Productivity Change English Reprinted in Holzer, M. and E. Charbonneau (2008). Public Management & Administration Illustrated (ncpp.us). 1 Thai Arabic Spanish Chinese 2 Reprinted in Holzer, M. and E. Charbonneau (2008). Public Management & Administration Illustrated (ncpp.us). Korean French Italian Reprinted in Holzer, M. and E. Charbonneau (2008). Public Management & Administration Illustrated (ncpp.us). 3 4 Reprinted in Holzer, M. and E. Charbonneau (2008). Public Management & Administration Illustrated (ncpp.us). TABLE OF CONTENTS INTRODUCTION 7 CHAPTER 1 Systems and Environment of the Public Sector 9 CHAPTER 2 Developing Human Resources 31 CHAPTER 3 Adapting Technologies 41 CHAPTER 4 Building Partnerships 53 CHAPTER 5 Measuring for Performance 79 CHAPTER 6 Improving Public Performance 119 Reprinted in Holzer, M. and E. Charbonneau (2008). Public Management & Administration Illustrated (ncpp.us). 5 6 Reprinted in Holzer, M. and E. Charbonneau (2008). Public Management & Administration Illustrated (ncpp.us).