VTK/CR-23/2016-17 GOVERNMENT OF KARNATAKA COMMERCIAL TAXES DEPARTMENT OFFICE OF THE COMMISSIONER OF COMMERCIAL TAXES (KARNATAKA) Vanijya Therige Karyalaya, I Main Road, Gandhinagar, Bangalore – 560 009. Telephone/Fax: 080-22205239. No.VTK/CR-23/2016-17 Date: 13-04-2016. e-TENDER NOTIFICATION FOR Providing of Housekeeping Services & Other Manpower Services & AMC Services At Office of the Commissioner of Commercial Taxes- Karnataka Situated at: Vanijya Therige Karyalaya, 1st Main Road, Gandhinagar, Bangalore – 560 009. The Commissioner of Commercial Taxes (Karnataka), in association with e-Procurement wing of the Govt. of Karnataka is inviting online e-Tender for providing Housekeeping Services and other Manpower Services and AMC services at the Vanijya Therige Karyalaya-1 Building (VTK-1), for a period of one year under two cover system/two parts (Techno Commercial Bid and Financial Bid) from reputed Housekeeping services provider and other manpower and AMC services supply agencies, registered in Karnataka State, who have adequate financial resources and experience. Page 1 of 27 VTK/CR-23/2016-17 No. of No. of Personnel in Sl. Details of services required Machines respect of Manpower No. under AMC services 1. Housekeeping and Cleaning services from 8 AM -- 18 to 6 PM, 2. Security Guard services round the clock, -- 09 3. Receptionist Services -- 02 4. Lift Operator services from 8-AM to 8-PM , -- 08 5. Electrician services round the clock, -- 03 6. Gardener services on daily basis from 9 AM to 6 -- 02 PM to maintain the garden and Potted plants, 7. Telephone operators services -- 02 8. Telephone/LAN-WAN repair technician services -- 01 on daily basis from 9 AM to 6 PM, 9. Plumber on daily basis from 9 AM to 6 PM, -- 01 10. Carpenter at VTK-1 (Rate on call basis) -- -- 11. Mason at VTK-1 (Rate on call basis) -- -- 12. AMC for UPS 06 -- 13. AMC for Air Conditioners 37 -- 14. AMC for lifts 04 -- 15. AMC for Fax Machines 15 -- 16. AMC for EPABX System 01 -- 17. AMC for DG Set 01 -- 18. AMC for Photocopying Machines 18 -- 19. Supervisors round the clock for all the services 02 provided including AMC services for VTK-1 building. 1. EMD: Rs.1,00,000/- (Rupees One lakh only). 2. The participating bidders will have to pay Earnest Money Deposit (EMD) through e-Procurement portal by any of the four modes, i.e. Credit Card, Internet Banking, NEFT or OTC. 3. Price Bid: The participating bidder should quote the rate for the supply of Man Power as described above along with AMC charges separately showing the ESI/EPF/Service Tax etc. separately as applicable. 4. The bidder can view the tender details from the websites – http://eproc.karnataka.gov.in and http://ctax.kar.nic.in 5. The Soft copies of the Bid documents can be downloaded from e-Procurement portal consisting of Pre-Qualification Requirements (PQR) and eligibility criteria of bidders, scope of the service to be provided, terms and conditions of contract to be complied with by the agency/by the bidders registered with e-Procurement for e-Tendering. Page 2 of 27 VTK/CR-23/2016-17 6. The technical bid shall include the PQR documents as prescribed in Schedule-I, self confirmation in Schedule II and PART-II. The financial bids shall include the duly filled Schedule-III. For more details, visit the web site http://ctax.kar.nic.in 7. Both the Technical & Financial Bidding is through e-Tendering only. The bidders shall upload all the documents as per PQR for technical evaluation along with financial evaluation through online only. The qualified Technical Bidders only will be considered for Financial Bids. Calendar of events: 25-04-2016 up to 05-00 p.m. i. Last date for submission of query Closing date for uploading the 16-05-2016 up to 05-00 p.m. ii. technical/financial bids iii. Opening of technical bids 18-05-2016 at 05-00 p.m. iv. Opening of financial/price bids 24-05-2016 at 05-00 p.m. Addl. Commissioner of Commercial Taxes (Head Quarters)-2, Bangalore. Page 3 of 27 VTK/CR-23/2016-17 Schedule-I 1. Pre-qualification requirements for Bidders [PQR conditions]: i. The bidders should be having an experience of at least 3 years in providing all the above services to two State / Central Government Departments / organizations/ undertakings/corporations for at least three financial years and should have rendered services satisfactorily. (Documentary proof in the form of certificate issued by the department / organization / undertaking for satisfactory services rendered shall be scanned and uploaded. The office of the Commissioner of Commercial Taxes (Karnataka) will verify the documents with the concerned wherever necessary. However, documents like service agreements work orders etc. will not be considered for the purpose) ii. The annual turnover of the bidder shall not be less than Rs.2.00 Crores in any one of the last three financial years (i.e. 2012-13, 2013-14 and 2014-15). The bidder shall upload a copy of the audited Balance Sheet and Profit and Loss Account duly certified by a Chartered Accountant for the years mentioned above as proof in this regard. (Documents like self- certification of turnover, certified income statement prepared for filing IT, etc. will not be considered). iii. The bidder shall upload the copies of the following Documents: a. Certificate of Registration under the Employees State Insurance Act (ESI) – Previous half yearly and yearly statements/returns submitted to ESI authorities for each employee. b. Provident Fund Registration Certificate issued by the Regional Provident Fund Commissioner. – Previous statement of yearly returns submitted to PF authorities for each employee c. Service Tax Registration Certificate. d. Certificate of Registration under Professions Tax Act. e. Copy of the PAN card of the bidder. f. Any other registrations required as per the existing laws relating to providing of Manpower services. iv. Bidders whose contracts have been terminated / foreclosed by any employer during the last 3 years due to non-fulfillment of contractual obligations/ non compliance of statutory obligations are not eligible to bid. The bidder should clearly specify and submit letters in writing separately stating that they do not fall under this category. 2. Brief Background:- Vanijya Therige Karyalaya-1 (VTK-1) houses the office of the Commissioner of Commercial Taxes (Karnataka) and the various offices of the Addl. Commissioners/Joint Commissioners/Deputy Commissioners/Asst. Commissioners and other offices pertaining to the Commercial Taxes Department and VTK-1 is the head office of the Commercial Taxes Department. Approximately 500 officers and staff function in this building and all the above services mentioned in the Details of Services Required have to be provided on a daily basis and as and when required. Presently VTK-1 is under renovation and in 3 floors the renovation work is almost complete and all the other floors are proposed to be renovated. The Commercial Taxes Department is the largest revenue earning department to the Govt. of Karnataka and therefore Page 4 of 27 VTK/CR-23/2016-17 quality services are required for the upkeep of the head office to act as a model office for the complete state as a whole. 3. Qualification and Experience of the House Keeping/Man Power/AMC Service provider:- i. Housekeeping services: The service provider should have at least 3 years experience in providing housekeeping services with a minimum annual turnover of Rs.2.00 Crores and should have rendered service during that period in at least 2 Govt. Departments. ii. Security Guard Services: The service provider should have at least 3 years experience in providing housekeeping services with a minimum annual turnover of Rs.2.00 Crores and should have rendered service during that period in at least 2 Govt. Department and should have clearance from the local police authorities for providing security guards at various offices. iii. Receptionist/Lift operators/Telephone Operators/Electrician/Telephone & LAN-WAN Technician/Plumber/ Gardner and miscellaneous Services: The service provider should have provided all the above services during the last 3 years with a minimum annual turnover of Rs.2.00 Crores and should have rendered the above services during that period in at least 2 Govt. Departments. iv. AMC for UPS/Air Conditioners/Fax Machines/EPABX System/DG set/Photocopying Machines and Lifts: The service provider should have provided AMC for all the above items during the last 3 years with a minimum annual turnover of Rs.2.00 Crores and should have rendered AMC services during that period in at least 2 Govt. Departments 4. Remuneration and Statutory Payments:- (a) For the all the manpower provided by the Service Provider minimum wages applicable in the state of Karnataka should be quoted. (b) For the manpower supplied the applicable ESI/EPF should be deposited in the respective statutory bodies account and proof of payment made should be produced every month. (c) All payments of salaries made by the bidder to the manpower supplied should only be through bank account and no cash transaction whatsoever should be made and proof of disbursal should be provided every month. (d) The Service Tax and Professional Tax payments are to be made by the service provider and proof of payment should be provided every month. (e) The above payments and the take home remuneration of the employees deployed, Employer and Employee share of EPF and ESI, Service Tax and Profession Tax shall be confirmed by the Service Provider/Agency on a monthly basis by providing documentary proof. (f) Any changes in statutory levies/contributions in respect of EPF, ESI, Service Tax, etc. are to be suitably modified. 5. Tender quoting lowest service charges (including service tax payable thereon) will be selected. 6. The successful service provider shall sign an agreement as per the format specified in accordance with the terms and conditions laid down in the tender document. 7. The agencies shall submit a check list with details of documents on fulfillment of PQR conditions prescribed herein (i.e. for the points mentioned in the Sl. No.1 above). 8. The Financial bids of the agencies which do not meet the Pre-Qualifying Requirements (Technical Bids) will not be considered. 9. The Commissioner of Commercial Taxes (Karnataka) shall cause examination of the PQR documents of the agencies and on that basis a list of qualified bidders will be prepared and intimated to the Agencies concerned. 10. The second cover containing financial bid of only the qualified bidders will be opened. ** *** ** Page 5 of 27 VTK/CR-23/2016-17 Schedule – II Self-confirmation of the Bidder for PQR Evaluation 1. Confirmation for having experience of providing House Keeping/Manpower services and other AMC services for minimum period of 3 years (please tick whichever is applicable) : Yes/No 2. List of department/organization/undertaking/corporation of the State/Central Govt. where the above services have been provided during the last 3 years in the under mentioned Format. a) Name & address of the department/organization/undertaking/corporation. b) Designation of official certifying the service with name and contact phone No. c) Last 3 years details. Note: If services are provided for more than one organization, give details for all the above in the given format. 3. Office details in Bangalore including the name of the contact person, designation, e-mail ID & telephone number. Date: Place: Seal & Signature of Bidder/Agency ** *** ** Page 6 of 27 VTK/CR-23/2016-17 Schedule – III Financial Bid for Housekeeping and other Manpower services along with AMC services. A. Housekeeping and other Manpower Services: Net rate Service Sl. No. of Personnel ESI/EPF Details of Manpower services per Tax Total No. to be supplied /PT person 18 1. Housekeeping and Cleaning services Security Guard services round the 09 2. clock 02 3. Receptionist Services 4. Lift Operator services 08 5. Electrician services round the clock 03 6. Gardener services 02 7. Telephone Operators services 02 Telephone/LAN-WAN Repair 01 8. technician services 01 9. Plumber 01 10. Carpenter at VTK-1 (Rate per call) 11. Mason at VTK-1 (Rate per call) 01 Supervisor for Housekeeping and 12. other Manpower Services and AMC 02 services Cost of consumables for housekeeping 13. and for gardening services required every month B. AMC Services:- Sl. Rate per Service Details of AMC services No. of Machines Total No. Machine Tax 1. UPS 06* 2. Air Conditioners 37* 3. lifts 04* 4. Fax Machines 15* 5. EPABX 01* 6. DG Set 01* 7. Photo Copying Machines 18* Cost of replacement of spares in case 8. of repairs on actuals Date: Place: Seal & Signature of Bidder/Agency Page 7 of 27 VTK/CR-23/2016-17 Note: 1. Bidder shall enter all the charges as per the columns above and applicable service tax for all the above services in the e- Procurement Portal. 2. (*) Details of Machines are separately listed. 3. The cost of the services in respect of housekeeping and other manpower services and AMC services inclusive of ESI and EPF will have to be provided and the cost of consumables per month and the statutory payments like Service Tax have to be separately given. 4. The Diesel for the DG Set will be provided by the Commercial Taxes Department. ** *** ** Page 8 of 27 VTK/CR-23/2016-17 GENERAL INFORMATION 1. Tenders shall be valid for a period of 90 days from the date of opening of second cover (financial bid). 2. Alternative tender will not be considered 3. Tender document is non-transferable. 4. Conditional tenderers are liable for rejection. 5. Tenders without or insufficient amount of EMD will be rejected outright. 6. Intending tenders can have detailed information from the office during office hours. 7. The Commissioner of Commercial Taxes (Karnataka) reserves the right to reject any or all tenders without assigning any reason. 8. The successful tenderer shall enter into an agreement with the Department on a non-judicial stamp paper of Rs.200/- (Rupees Two hundred only) in the format given in Annexure-1 in accordance with the terms and conditions as specified in Annexure-2 of the tender document. 9. Security deposit as prescribed in the contract document would be collected at the time of entering into agreement. 10. The bidder/agency shall submit their quotations in Schedule-III annexed to the tender documents. 11. Payments of salaries to the employees deployed by the service provider in the VTK-1 building the proof of payments shall be provided every month and the list of Bank accounts of all the employees deployed have to be furnished every month as per the minimum wages act. Similarly, EPF and ESI contribution shall be remitted to the EPF/ESI accounts as specified under the respective Acts. Also, the remittance of service tax provided by the CTD for the employees and the PT deducted wherever applicable from the basic remuneration of employees and shall be remitted to the concerned authority. All the above proof of payments should be provided every month. 12. In case more than one agency stands L1, firstly, ISO certified agencies will get preference over others. Secondly, the agencies having higher turnover will get preference over others. 13. The duration of the contract is for 12 months, extendable for any further period not exceeding one year by mutual consent with the same terms and conditions of the agreement executed. However, the contract can be terminated by either party on three months’ notice. 14. The service provider should not appoint subcontractor. If the service provider is found to have appointed the subcontractor, the contract will be terminated at the risk and cost of the service provider concerned. 15. The service provider shall furnish pay slips to all its employees indicating the take home remuneration and statutory deductions. 16. The service provider shall be responsible to fulfill all statutory obligations such as remittances of service tax, professions tax, EPF/ESI, etc. in respect of each of the employees deployed in VTK-1 under this contract. 17. The service provider shall furnish a copy of the license issued by the Labour Department under the Contract Labour (Regulation and Abolition) Act, 1970. ** *** ** Page 9 of 27 VTK/CR-23/2016-17 ANNUXURE-1 (To the tender document No. VTK/CR-23/2014-15 dated: -03-2016) FORM OF CONTRACT AGREEMENT The agreement entered to this .....-.….-2016 between M/s. ….……………., (hereinafter referred to as the “Contractor”) which term shall include their successors and legal representative and the Commissioner of Commercial Taxes in Karnataka (hereinafter referred to as the “Commissioner”) which terms shall include its successors and assigns as well as authorized representatives. WHERE AS 1. The bid of ……………….. ( Contractor’s name) submitted for the Above housekeeping service and other manpower services and AMC services has been accepted by the Commissioner subject to the Terms and Conditions detailed in the Tender Document No. VTK/CR-23/2016-17 dated: 13-04-2016. 2. The supplier having accepted the order is required to execute an agreement in a stamp paper of Rs.200/- and to furnish the Bank Guarantee of Rs.2,00,000/- (Rupees Two lakhs only) towards Security Deposit for the due fulfillment of the agreement. 3. The Contractor has furnished a Bank Guarantee bearing no. …………………… dated: ………..in favor of the Commissioner for a sum of Rs.2,00,000/-(Rupees Two Lakhs only) towards the Security Deposit, for the fulfillment of agreement from the ……. (Bank name) and has further agreed to renew it to the extent required to cover the full guarantee period under the agreement. 4. Now, this indenture witnessed and it is hereby agreed and declared as follows, that is to say, in consideration of payments to be made to the “ Contractor” by the Commissioner, the Contractor hereby covenants with the Commissioner, that the Contractor shall provide all the above services as per the rates specified in ANNEXURE-2 forming part of this agreement. In witness whereof the parties to this agreement have signed this indenture in the presence of following witnesses Contractor’s signature Contractee signature (With seal) (With seal) WITNESSES: 1. 2. ** *** ** Page 10 of 27