55586book.indb 2 4/21/09 3:44:38 PM ® PMP Project Management Professional Exam Study Guide Fifth Edition 55586book.indb 1 4/21/09 3:44:37 PM 55586book.indb 2 4/21/09 3:44:38 PM ® PMP Project Management Professional Exam Study Guide Fifth Edition Kim Heldman 55586book.indb 3 4/21/09 3:44:42 PM Acquisitions Editor: Jeff Kellum Development Editor: Alexa Murphy Technical Editors: Terri Wagner and Brett Feddersen Production Editor: Christine O’Connor Copy Editor: Judy Flynn Production Manager: Tim Tate Vice President and Executive Group Publisher: Richard Swadley Vice President and Publisher: Neil Edde Project Manager 1: Laura Moss-Hollister Associate Producer: Angie Denny Quality Assurance: Josh Frank Book Designers: Judy Fung, Bill Gibson Compositor: Craig Woods, Happenstance Type-O-Rama Proofreader: Publication Services, Inc. Indexer: Nancy Guenther Project Coordinator, Cover: Lynsey Stanford Cover Designer: Ryan Sneed Copyright © 2009 by Wiley Publishing, Inc., Indianapolis, Indiana Published simultaneously in Canada ISBN: 978-0-470-45558-6 No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning or otherwise, except as permitted under Sections 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, 222 Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 646-8600. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) 748-6011, fax (201) 748-6008, or online at http://www.wiley.com/go/permissions. 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The fact that an organization or Web site is referred to in this work as a citation and/or a potential source of further information does not mean that the author or the publisher endorses the information the organization or Web site may provide or recommendations it may make. Further, readers should be aware that Internet Web sites listed in this work may have changed or disap- peared between when this work was written and when it is read. For general information on our other products and services or to obtain technical support, please contact our Cus- tomer Care Department within the U.S. at (877) 762-2974, outside the U.S. at (317) 572-3993 or fax (317) 572-4002. Wiley also publishes its books in a variety of electronic formats. Some content that appears in print may not be available in electronic books. Library of Congress Cataloging-in-Publication Data. Heldman, Kim. PMP : project management professional exam study guide / Kim Heldman. — 5th ed. p. cm. A study guide to : A guide to the project management body of knowledge (PMBOK guide). Includes index. ISBN 978-0-470-45558-6 (paper/cd-rom) 1. Project management—Examinations, questions, etc. I. Guide to the project management body of knowledge (PMBOK guide) II. Title. HD69.P75H445 2009 658.4’04—dc22 2009010841 TRADEMARKS: Wiley, the Wiley logo, and the Sybex logo are trademarks or registered trademarks of John Wiley & Sons, Inc. and/or its affiliates, in the United States and other countries, and may not be used without written per- mission. PMI, CAMP, PMP, and PMBOK Guide are a registered trademark of Project Management Institute, Inc. Wiley Publishing, Inc., is not associated with any product or vendor mentioned in this book. 10 9 8 7 6 5 4 3 2 1 55586book.indb 4 4/21/09 3:44:42 PM Dear Reader, Thank you for choosing PMP: Project Management Professional Exam Study Guide, Fifth Edition. This book is part of a family of premium-quality Sybex books, all of which are written by outstanding authors who combine practical experience with a gift for teaching. Sybex was founded in 1976. More than thirty years later, we’re still committed to produc- ing consistently exceptional books. With each of our titles we’re working hard to set a new standard for the industry. From the paper we print on, to the authors we work with, our goal is to bring you the best books available. I hope you see all that refected in these pages. I’d be very interested to hear your com- ments and get your feedback on how we’re doing. Feel free to let me know what you think about this or any other Sybex book by sending me an email at To BB, my forever love —Kimmie 55586book.indb 6 4/21/09 3:44:43 PM Acknowledgments Thank you for buying the PMP Project Management Professional Study Guide Fifth Edition to help you study and prepare for the PMP® exam. Thousands of readers worldwide have used previous editions of this book to help them study for and pass the exam. Because of their success and their recommendations to friends and co-workers, we’ve been able to keep this study guide up-to-date to match the changes made in the PMBOK® Guide Fourth Edition. I would also like to thank the countless instructors who use my book in their PMP prep classes. I’ve heard from many of you over the past few months wondering when this edition would be available. Thank you for your continued interest in using the Study Guide in your classes. A big thanks to all the PMI chapters who use this book in their classes as well. A huge thank you goes to Neil Edde, vice president and publisher at Sybex, for giving me the opportunity to revise and update this edition. Neil took a chance way back when on the frst edition of this book. I can’t thank him enough for having the foresight at that time to believe in this little known exam. This book clearly fts the defnition of a project, and the team at Sybex is one of the best project teams you’ll ever fnd. I appreciate all the hard work and dedication everyone on the team put into producing this book. A special thanks goes to Jeff Kellum, acquisitions editor. Jeff and I have worked on several editions of this book together and I appreciate his diligence and insightful ideas for updates to the book over the years. It’s always a pleasure to work with Jeff. Next I’d like to thank Alexa Murphy, development editor, for her diligent work in help- ing me make this edition the best it can be. Her recommendations and clarifcations helped make the text much stronger. A big thanks also goes to Christine O’Connor, production editor, for her insightful suggestions and comments and for keeping the latter stages of the book on track. And thanks also to Judy Flynn, copyeditor, for all her help. There were many folks involved behind the scenes who also deserve my thanks. They are Publication Services, Inc., proofreaders, and Nancy Guenther, indexer. Next I’d like to thank Terri Wagner, technical editor, for her keen eye and valuable sug- gestions for improvements to the text. Terri is the president of Mentor Source, Inc. and uses this book in her classes. Her suggestions came from years of classroom exposure and student questions and suggestions. I have had the pleasure of working with Terri on several occasions and would recommend her classes. Thanks, Terri, for helping make this the best edition of the Study Guide ever! I have a special heartfelt thanks for Brett Feddersen, who served as the fnal technical editor on the book. I have had the great pleasure of working with Brett over the last several years and have delighted in our friendship and in watching him stretch and grow professionally while dealing with the many challenges that came his way. If you are ever in need of the best project manager in the world, Brett is your man (but you can’t have him because he works for me!). Last, but always the frst on my list, is my best friend for a couple of decades and counting, BB. I love you and I would never have accomplished what I have to date without your love and support. You’re the best! And I’d be remiss if I didn’t also thank Jason and Leah, Noelle, Amanda and Steve, and of course the two best granddaughters on the planet, Kate and Juliette, for their support and understanding. 55586book.indb 7 4/21/09 3:44:43 PM 55586book.indb 8 4/21/09 3:44:43 PM