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Title: A guide to the project management body of knowledge (PMBOK guide) / Project Management Institute. Other titles: PMBOK guide Description: Sixth edition. | Newtown Square, PA: Project Management Institute, 2017. | Series: PMBOK guide | Includes bibliographical references and index. Identifiers: LCCN 2017032505 (print) | LCCN 2017035597 (ebook) | ISBN 9781628253900 (ePUP) | ISBN 9781628253917 (kindle) | ISBN 9781628253924 ( Web PDF) | ISBN 9781628251845 (paperback) Subjects: LCSH: Project management. | BISAC: BUSINESS & ECONOMICS / Project Management. Classification: LCC HD69.P75 (ebook) | LCC HD69.P75 G845 2017 (print) | DDC 658.4/04--dc23 LC record available at https://lccn.loc.gov/2017032505 ISBN: 978-1-62825-184-5 Published by: Project Management Institute, Inc. 14 Campus Boulevard Newtown Square, Pennsylvania 19073-3299 USA Phone: +1 610-356-4600 Fax: +1 610-356-4647 Email: [email protected] Website: www.PMI.org ©2017 Project Management Institute, Inc. All rights reserved. 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Anyone using this document should rely on his or her own independent judgment or, as appropriate, seek the advice of a competent professional in determining the exercise of reasonable care in any given circumstances. Information and other standards on the topic covered by this publication may be available from other sources, which the user may wish to consult for additional views or information not covered by this publication. PMI has no power, nor does it undertake to police or enforce compliance with the contents of this document. PMI does not certify, test, or inspect products, designs, or installations for safety or health purposes. Any certification or other statement of compliance with any health or safety-related information in this document shall not be attributable to PMI and is solely the responsibility of the certifier or maker of the statement. � � TABLE OF C ONTENTS PART 1. A GUIDE TO THE PROJECT MANAGEMENT BODY OF KNOWLEDGE (PMBOK® Guide) 1. INTRODUCTION ...........................................................................................................................1 1.1 Overview and Purpose of this Guide ................................................................................1 1.1.1 The Standard for Project Management ...............................................................2 1.1.2 Common Vocabulary ............................................................................................3 1.1.3 Code of Ethics and Professional Conduct ...........................................................3 1.2 Foundational Elements .....................................................................................................4 1.2.1 Projects .................................................................................................................4 1.2.2 The Importance of Project Management ...........................................................10 1.2.3 Relationship of Project, Program, Portfolio, and Operations Management .............................................................................11 1.2.4 Components of the Guide ...................................................................................17 1.2.5 Tailoring ..............................................................................................................28 1.2.6 Project Management Business Documents ......................................................29 2. THE ENVIRONMENT IN WHICH PROJECTS OPERATE ................................................................37 � 2.1 Overview .........................................................................................................................37 � 2.2 Enterprise Environmental Factors..................................................................................38 2.2.1 EEFs Internal to the Organization ......................................................................38 2.2.2 EEFs External to the Organization .....................................................................39 I 2.3 Organizational Process Assets ......................................................................................39 2.3.1 Processes, Policies, and Procedures .................................................................40 2.3.2 Organizational Knowledge Repositories ...........................................................41 2.4 Organizational Systems .................................................................................................42 2.4.1 Overview .............................................................................................................42 2.4.2 Organizational Governance Frameworks ..........................................................43 2.4.3 Management Elements ......................................................................................44 2.4.4 Organizational Structure Types .........................................................................45 3. THE ROLE OF THE PROJECT MANAGER....................................................................................51 3.1 Overview .........................................................................................................................51 3.2 Definition of a Project Manager .....................................................................................52 3.3 The Project Manager’s Sphere of Influence ..................................................................52 3.3.1 Overview .............................................................................................................52 3.3.2 The Project..........................................................................................................53 3.3.3 The Organization ................................................................................................54 3.3.4 The Industry .......................................................................................................55 3.3.5 Professional Discipline ......................................................................................56 3.3.6 Across Disciplines ..............................................................................................56 3.4 Project Manager Competences ......................................................................................56 3.4.1 Overview .............................................................................................................56 3.4.2 Technical Project Management Skills ...............................................................58 3.4.3 Strategic and Business Management Skills .....................................................58 3.4.4 Leadership Skills ................................................................................................60 3.4.5 Comparison of Leadership and Management ...................................................64 3.5 Performing Integration ...................................................................................................66 3.5.1 Performing Integration at the Process Level.....................................................67 3.5.2 Integration at the Cognitive Level ......................................................................67 3.5.3 Integration at the Context Level ........................................................................67 3.5.4 Integration and Complexity................................................................................68 Table of Contents II 4. PROJECT INTEGRATION MANAGEMENT ...................................................................................69 4.1 Develop Project Charter .................................................................................................75 4.1.1 Develop Project Charter: Inputs .........................................................................77 4.1.2 Develop Project Charter: Tools and Techniques ................................................79 4.1.3 Develop Project Charter: Outputs ......................................................................81 4.2 Develop Project Management Plan ................................................................................82 4.2.1 Develop Project Management Plan: Inputs .......................................................83 4.2.2 Develop Project Management Plan: Tools and Techniques ..............................85 4.2.3 Develop Project Management Plan: Outputs .....................................................86 4.3 Direct and Manage Project Work ...................................................................................90 4.3.1 Direct and Manage Project Work: Inputs ..........................................................92 4.3.2 Direct and Manage Project Work: Tools and Techniques .................................94 4.3.3 Direct and Manage Project Work: Outputs ........................................................95 4.4 Manage Project Knowledge ...........................................................................................98 4.4.1 Manage Project Knowledge: Inputs .................................................................100 4.4.2 Manage Project Knowledge: Tools and Techniques ........................................102 4.4.3 Manage Project Knowledge: Outputs ..............................................................104 4.5 Monitor and Control Project Work ...............................................................................105 4.5.1 Monitor and Control Project Work: Inputs .......................................................107 4.5.2 Monitor and Control Project Work: Tools and Techniques ..............................110 4.5.3 Monitor and Control Project Work: Outputs ....................................................112 4.6 Perform Integrated Change Control .............................................................................113 4.6.1 Perform Integrated Change Control: Inputs ....................................................116 4.6.2 Perform Integrated Change Control: Tools and Techniques ...........................118 4.6.3 Perform Integrated Change Control: Outputs ..................................................120 4.7 Close Project or Phase .................................................................................................121 4.7.1 Close Project or Phase: Inputs .........................................................................124 4.7.2 Close Project or Phase: Tools and Techniques ................................................126 4.7.3 Close Project or Phase: Outputs ......................................................................127 III 5. PROJECT SCOPE MANAGEMENT ............................................................................................129 5.1 Plan Scope Management ..............................................................................................134 5.1.1 Plan Scope Management: Inputs .....................................................................135 5.1.2 Plan Scope Management: Tools and Techniques ............................................136 5.1.3 Plan Scope Management: Outputs ..................................................................137 5.2 Collect Requirements ...................................................................................................138 5.2.1 Collect Requirements: Inputs ..........................................................................140 5.2.2 Collect Requirements: Tools and Techniques .................................................142 5.2.3 Collect Requirements: Outputs ........................................................................147 5.3 Define Scope .................................................................................................................150 5.3.1 Define Scope: Inputs ........................................................................................152 5.3.2 Define Scope: Tools and Techniques ...............................................................153 5.3.3 Define Scope: Outputs ......................................................................................154 5.4 Create WBS ...................................................................................................................156 5.4.1 Create WBS: Inputs ..........................................................................................157 5.4.2 Create WBS: Tools and Techniques .................................................................158 5.4.3 Create WBS: Outputs ........................................................................................161 5.5 Validate Scope ..............................................................................................................163 5.5.1 Validate Scope: Inputs .....................................................................................165 5.5.2 Validate Scope: Tools and Techniques ............................................................166 5.5.3 Validate Scope: Outputs ...................................................................................166 5.6 Control Scope ...............................................................................................................167 5.6.1 Control Scope: Inputs .......................................................................................169 5.6.2 Control Scope: Tools and Techniques ..............................................................170 5.6.3 Control Scope: Outputs ....................................................................................170 6. PROJECT SCHEDULE MANAGEMENT......................................................................................173 6.1 Plan Schedule Management ........................................................................................179 6.1.1 Plan Schedule Management: Inputs ................................................................180 6.1.2 Plan Schedule Management: Tools and Techniques .......................................181 6.1.3 Plan Schedule Management: Outputs .............................................................181 6.2 Define Activities ............................................................................................................183 6.2.1 Define Activities: Inputs ...................................................................................184 Table of Contents IV 6.2.2 Define Activities: Tools and Techniques ..........................................................184 6.2.3 Define Activities: Outputs ................................................................................185 6.3 Sequence Activities ......................................................................................................187 6.3.1 Sequence Activities: Inputs .............................................................................188 6.3.2 Sequence Activities: Tools and Techniques ....................................................189 6.3.3 Sequence Activities: Outputs ...........................................................................194 6.4 Estimate Activity Durations ..........................................................................................195 6.4.1 Estimate Activity Durations: Inputs .................................................................198 6.4.2 Estimate Activity Durations: Tools and Techniques ........................................200 6.4.3 Estimate Activity Durations: Outputs ..............................................................203 6.5 Develop Schedule .........................................................................................................205 6.5.1 Develop Schedule: Inputs ................................................................................207 6.5.2 Develop Schedule: Tools and Techniques .......................................................209 6.5.3 Develop Schedule: Outputs ..............................................................................217 6.6 Control Schedule ..........................................................................................................222 6.6.1 Control Schedule: Inputs ..................................................................................224 6.6.2 Control Schedule: Tools and Techniques .........................................................226 6.6.3 Control Schedule: Outputs ...............................................................................228 7. PROJECT COST MANAGEMENT ..............................................................................................231 7.1 Plan Cost Management ................................................................................................235 7.1.1 Plan Cost Management: Inputs ........................................................................236 7.1.2 Plan Cost Management: Tools and Techniques ...............................................237 7.1.3 Plan Cost Management: Outputs .....................................................................238 7.2 Estimate Costs ..............................................................................................................240 7.2.1 Estimate Costs: Inputs .....................................................................................241 7.2.2 Estimate Costs: Tools and Techniques ............................................................243 7.2.3 Estimate Costs: Outputs ...................................................................................246 7.3 Determine Budget .........................................................................................................248 7.3.1 Determine Budget: Inputs ................................................................................250 7.3.2 Determine Budget: Tools and Techniques .......................................................252 7.3.3 Determine Budget: Outputs..............................................................................254 V