(cid:1)(cid:2)(cid:3) IBM AnyPlace Kiosk 4838 Planning, Installation, and Service Guide for Models 5xx, 7xx, and 9xx GA27-4369-01 (cid:1)(cid:2)(cid:3) IBM AnyPlace Kiosk 4838 Planning, Installation, and Service Guide for Models 5xx, 7xx, and 9xx GA27-4369-01 Note Beforeusingthisinformationandtheproductitsupports,readtheinformationinIBMSafetyInformation—ReadThis First,GA27-4004,andAppendixC,“Notices”. November2008 ThiseditionappliestotheIBMAnyPlaceKiosk4838andtoallsubsequentreleasesandmodificationsuntil otherwiseindicatedinneweditions. RetailStoreSolutionsdocumentationisavailableontheIBMRetailStoreSolutionsWebsiteat:http:// www.ibm.com/solutions/retail/store/support/. 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Contents About this guide . . . . . . . . . . . v Attachingthewallmountplate. . . . . . . 29 Howthisguideisorganized . . . . . . . . . v Mountingtohollowwalls . . . . . . . . 30 Whoshouldreadthisguide . . . . . . . . . v Mountingtoaconcreteorbrickwall . . . . . 32 Relatedpublications. . . . . . . . . . . . v Fastenertypes . . . . . . . . . . . . 33 Websites . . . . . . . . . . . . . . . v Accessibility . . . . . . . . . . . . . . vii Chapter 4. Removing and replacing FRUs . . . . . . . . . . . . . . . 35 Summary of changes. . . . . . . . . ix ReviewingtheIBMAnyPlaceKioskassembly . . . 36 September2011 . . . . . . . . . . . . . ix Beforeyoubegin . . . . . . . . . . . 38 || November2008 . . . . . . . . . . . . . ix Removingtherearcover . . . . . . . . . . 39 March2008 . . . . . . . . . . . . . . ix Removingthebacklightinvertercard. . . . . . 39 December2007 . . . . . . . . . . . . . ix Removingtheharddiskdriveassembly. . . . . 41 Removingtheharddiskdrivefanassembly . . . 42 Chapter 1. Introducing the IBM AnyPlace RemovingtheCPUfansinkassembly . . . . . 43 Kiosk. . . . . . . . . . . . . . . . 1 Removingtheprocessor . . . . . . . . . . 44 Removingthescannerandscannerwindow . . . 45 Modelsandfeatures. . . . . . . . . . . . 2 Removingthecablecovers . . . . . . . . . 47 Optionalfeatures. . . . . . . . . . . . . 4 LocatingandresettingtheCMOSjumper . . . . 48 Configurations. . . . . . . . . . . . . . 4 Removingthememorycard. . . . . . . . . 49 Mountingoptions. . . . . . . . . . . . . 5 Changingthebattery . . . . . . . . . . . 51 Diagnostics. . . . . . . . . . . . . . . 5 Removingtheflashdrive. . . . . . . . . . 51 Supportedoperatingsystems. . . . . . . . . 6 Removingthesystemboard. . . . . . . . . 53 Environmentalrequirements . . . . . . . . . 7 Replacingandprogrammingthesystemboard . 53 Powerusage . . . . . . . . . . . . . . 7 Removingthefrontcover/touchassembly . . . . 55 Callingforservice . . . . . . . . . . . . 7 Removingthespeakers . . . . . . . . . . 57 Removingthecontrolcard . . . . . . . . . 58 Chapter 2. Installing the IBM AnyPlace Removingthecontrolbuttons . . . . . . . 58 Kiosk. . . . . . . . . . . . . . . . 9 RemovingtheLCD. . . . . . . . . . . . 59 Rearview . . . . . . . . . . . . . . . 10 Removingthetabletopmountcoversets . . . . 60 Connectors . . . . . . . . . . . . . . 11 Installationsteps. . . . . . . . . . . . . 12 Chapter 5. Diagnosing problems and Openingthecablecovers. . . . . . . . . . 12 troubleshooting. . . . . . . . . . . 63 Retainingthecables . . . . . . . . . . . 13 ResearchingtheKnowledgebase . . . . . . . 63 Installingtheoptions . . . . . . . . . . . 14 Preliminarychecklist . . . . . . . . . . . 63 Installingthescanner . . . . . . . . . . 14 Usingthediagnosticprocessor . . . . . . . . 64 InstallingtheMSR . . . . . . . . . . . 15 UnderstandingthelightpathLEDs . . . . . 64 Installingtheflashdrive . . . . . . . . . 15 Usingthesystemeventlogviewer . . . . . 65 AttachingtheIBMAnyPlacePOSHub . . . . . 18 Troubleshootingotherhardwareconditions. . . . 67 Installingtheharddrive . . . . . . . . . . 20 UsingtheCMOSSetupUtility . . . . . . . . 68 Installingadditionalmemory . . . . . . . . 20 UsingtheMainwindow . . . . . . . . . 68 Mountinginstructions. . . . . . . . . . . 21 RestoringthedefaultCMOSsettings . . . . . 70 Tabletopmount . . . . . . . . . . . . 21 ClearingtheCMOSsettings . . . . . . . . 70 Wallmount . . . . . . . . . . . . . 23 CMOSrecovery . . . . . . . . . . . . 70 Poweringon . . . . . . . . . . . . . . 23 Real-timeclockandCMOS . . . . . . . . 70 Installingthecontrolbuttoncover. . . . . . 24 ConfiguringtheCOM(communication)ports . . 70 Additionalsecurity(accessdoorscrews). . . . . 25 UsingtheIBMdiagnosticsforPOSsystemsand peripheralspackage . . . . . . . . . . . 71 Chapter 3. Mounting the IBM AnyPlace Supportedmemorykeys . . . . . . . . . 72 Kiosk to the wall . . . . . . . . . . 27 || UpdatingtheflashBIOS . . . . . . . . . 72 Mountingthewallmountplate. . . . . . . . 27 Cleaningthetouchscreen . . . . . . . . . 74 Wallmountingrequirements. . . . . . . . 27 Selectingthelocation . . . . . . . . . . 28 Appendix A. Field-replaceable units . . 75 Determiningthemountingheightofwallmount Assembly1:IBMAnyPlaceKiosk4838 . . . . . 76 plate. . . . . . . . . . . . . . . . 28 Powercords . . . . . . . . . . . . . . 79 Wallmountplatemountingoptions . . . . . 29 ©CopyrightIBMCorp.2007,2008 iii Appendix B. Product dimensions . . . 81 ForTaiwan: . . . . . . . . . . . . . 96 Productandperipheralsummary . . . . . . . 81 FortheEuropeanUnion: . . . . . . . . . 97 15-inchmodels . . . . . . . . . . . . . 83 ForCalifornia: . . . . . . . . . . . . 97 17-inchmodels . . . . . . . . . . . . . 85 Flatpaneldisplays . . . . . . . . . . . . 98 19-inchmodels . . . . . . . . . . . . . 87 Monitorsandworkstations . . . . . . . . . 98 Trademarks . . . . . . . . . . . . . . 98 Appendix C. Notices . . . . . . . . . 89 Appendix D. Safety information . . . . 99 Electronicemissionnotices . . . . . . . . . 91 FederalCommunicationsCommissionstatement 91 EuropeanUnionEMCDirectiveconformance Appendix E. Kiosk notices. . . . . . 105 statement . . . . . . . . . . . . . . 91 AnyPlaceKioskClass2lasernotices . . . . . 105 IndustryCanadaClassAEmissionCompliance Class2lasernotices . . . . . . . . . . 105 statement . . . . . . . . . . . . . . 92 RegulatorynoticeforAR5BXB72IBM802.11n Avisdeconformitéauxnormesd'Industrie wirelessLANminiPCI-Expressadapter . . . . 107 Canada. . . . . . . . . . . . . . . 92 USA–FederalCommunicationsCommission Germany . . . . . . . . . . . . . . 92 (FCC) . . . . . . . . . . . . . . . 107 AustraliaandNewZealand . . . . . . . . 92 Thailand802.11bgwireless-Allowed ChineseClassAwarningstatement . . . . . 93 frequenciesandoutputpower. . . . . . . 108 JapaneseElectricalApplianceandMaterialSafety Canada–IndustryCanada(IC)LowPower Lawstatement . . . . . . . . . . . . 93 License-ExemptRadioCommunicationDevices Japanesepowerlineharmonicscompliance (RSS-210). . . . . . . . . . . . . . 109 statement . . . . . . . . . . . . . . 93 Europe–EUdeclarationofconformityforIBM JapaneseVCCICouncilClassAstatement . . . 93 11a/b/g/nwirelessLANminiPCIeadapter– JapanElectronicsandInformationTechnology AR5BXB72 . . . . . . . . . . . . . 110 IndustriesAssociation(JEITA)statement. . . . 93 Koreancommunicationsstatement. . . . . . 93 Glossary . . . . . . . . . . . . . 119 TaiwaneseClassAwarningstatement . . . . 94 Taiwancontactinformation . . . . . . . . . 94 Index . . . . . . . . . . . . . . . 127 Cableferriterequirement. . . . . . . . . . 94 Electrostaticdischarge. . . . . . . . . . . 94 Part number index . . . . . . . . . 129 Productrecyclinganddisposal . . . . . . . . 95 Batteryreturnprogram . . . . . . . . . . 96 iv IBMAnyPlaceKiosk4838 About this guide This guide provides information on installing and servicing the IBM® Windows. Note: Throughout this document, the term IBM 4838 refers to the IBMAnyPlace Kiosk Models 5xx, 7xx, and 9xx. How this guide is organized This guide is organized as follows: v Chapter1, “Introducing the IBMAnyPlace Kiosk” describes the features and available options for the 4838. v Chapter2, “Installing the IBMAnyPlace Kiosk,” on page 9 describes the installation instructions. v Chapter3, “Mounting the IBMAnyPlace Kiosk to the wall” describes the procedures for mounting the 4838 to the wall. v Chapter4, “Removing and replacing FRUs” provides the removal and replacement procedures for the field-replaceable parts. v Chapter5, “Diagnosing problems and troubleshooting” describes steps for diagnosing minor problems. v AppendixA, “Field-replaceable units” describes the available FRU part numbers. v AppendixB, “Product dimensions” provides precise product size information for all models and features. v AppendixC, “Notices” provides legal, emission, and country-specific information. v AppendixD, “Safety information” provides safety information for all common languages. Who should read this guide Personnel responsible for installing, maintaining, and using the IBMAnyPlace Kiosk should read this guide. Some chapters provide information that is intended for trained, technical personnel. Related publications The following IBM publications, drivers, and service diskette information are available from the IBM Retail Store Solutions Web site at: www.ibm.com/ solutions/retail/store/support/. v IBM AnyPlace Kiosk Models 5xx, 7xx, and 9xx Operating System Installation Guide, GA27-4371 v IBM AnyPlace POS Hub Planning, Installation and Service Guide, GA27-4370 v IBM Safety Information – Read This First, GA27-4004 Web sites For the latest troubleshooting guidance and symptom-fix tip information, go to the IBM Knowledgebase support Web site at: www2.clearlake.ibm.com/store/support/ html/knowledgebase.html. ©CopyrightIBMCorp.2007,2008 v This site contains additional information that is gathered from field experience, and not available when this document was developed. vi IBMAnyPlaceKiosk4838 Accessibility Accessibility features help a user who has a physical disability, such as restricted mobility or limited vision, to use the IBMAnyPlace Kiosk successfully. Here is a high-level list of the accessibility features: v All controls are located on the front of the system in easy reach. v Industry-standard serial and USB ports allow alternative I/O devices. v Manuals are available in PDF format and can be downloaded from the Web. See “Related publications” on page v for the Web address. v Displays are driven at 60 Hz to eliminate problems caused by screen flicker. Aboutthisguide vii viii IBMAnyPlaceKiosk4838