SIT Graduate Institute/SIT Study Abroad SIT Digital Collections Capstone Collection SIT Graduate Institute Spring 4-9-2016 Peer Advising 101: A Training Workshop For Peer Advisors In Study Abroad Anna Marter SIT Graduate Institute Follow this and additional works at:https://digitalcollections.sit.edu/capstones Part of theCurriculum and Instruction Commons,Educational Leadership Commons,Higher Education Administration Commons,Other Education Commons, and theStudent Counseling and Personnel Services Commons Recommended Citation Marter, Anna, "Peer Advising 101: A Training Workshop For Peer Advisors In Study Abroad" (2016).Capstone Collection. 2852. https://digitalcollections.sit.edu/capstones/2852 This Thesis (Open Access) is brought to you for free and open access by the SIT Graduate Institute at SIT Digital Collections. It has been accepted for inclusion in Capstone Collection by an authorized administrator of SIT Digital Collections. For more information, please contact [email protected]. Running Head: PEER ADVISING 101: A TRAINING WORKSHOP PEER ADVISING 101: A TRAINING WORKSHOP FOR PEER ADVISORS IN STUDY ABROAD Anna Marter PIM 74 A capstone paper submitted in partial fulfillment of the requirements for a Master of Arts in International Education at SIT Graduate Institute in Brattleboro, Vermont, USA. May 16th 2016 Advisor: Lynee Connelly i PEER ADVISING 101: A TRAINING WORKSHOP Consent to Use of Capstone I hereby grant permission for World Learning to publish my capstone on its websites and in any of its digital/electronic collections, and to reproduce and transmit my CAPSTONE ELECTRONICALLY. I understand that World Learning’s websites and digital collections are publicly available via the Internet. I agree that World Learning is NOT responsible for any unauthorized use of my capstone by any third party who might access it on the Internet or otherwise. Student name:____________Anna Marter_______________ Date:_______________3/26/16_______________________ ii PEER ADVISING 101: A TRAINING WORKSHOP Table of Contents ABSTRACT ................................................................................................................................................ 1 Introduction ............................................................................................................................................ 2 The OCCP’s Peer Advisor Program ............................................................................................................. 3 Literature Review ................................................................................................................................. 5 What is Peer Advising? ................................................................................................................................... 5 Benefits of Peer Advising ............................................................................................................................... 6 Drawbacks of Peer Advising ......................................................................................................................... 9 From the HR Perspective ............................................................................................................................ 11 Peer Advisor Training Practices............................................................................................................... 13 Needs Assessment ............................................................................................................................... 15 Evaluation of the Past Training ................................................................................................................ 16 Evaluation of Peer Advisor Advising Experiences ............................................................................. 17 Workshop Evaluations ................................................................................................................................. 18 Student Assessment ...................................................................................................................................... 21 Limitations ....................................................................................................................................................... 24 Peer Advisor Training ....................................................................................................................... 25 Experiential Learning................................................................................................................................... 25 Development of Training Goals ................................................................................................................ 26 Training Purpose, Goals and Objectives. ............................................................................................... 27 Peer Advising 101: Part 1 -- The Role of a Peer Advisor .................................................................. 31 Peer Advising 101: Part 2 – OCCP Policies and Advising Skills ..................................................... 33 iii PEER ADVISING 101: A TRAINING WORKSHOP Peer Advising 101: Part 3 – GO programs and Cultural Competency ......................................... 35 Peer Advising 101: Part 4 – Workshops and GO Initiatives ............................................................ 38 Assessment Strategies Assessment Strategies ........................ Error! Bookmark not defined. Formative ........................................................................................................ Error! Bookmark not defined. Summative ....................................................................................................... Error! Bookmark not defined. Staffing Plan ........................................................................................ Error! Bookmark not defined. Program Marketing and Student Recruitment ....................... Error! Bookmark not defined. Health and Safety Plan ..................................................................... Error! Bookmark not defined. Crisis Management ........................................................................... Error! Bookmark not defined. Budget ................................................................................................... Error! Bookmark not defined. Limitations of the Training ............................................................ Error! Bookmark not defined. Topics for Further Training ........................................................... Error! Bookmark not defined. Need for Further Research ........................................................................ Error! Bookmark not defined. Conclusions ......................................................................................... Error! Bookmark not defined. Bibliography ......................................................................................................................................... 40 Appendices ............................................................................................................................................ 50 Appendix A - Needs Assessment Questions .......................................................................................... 50 Appendix B - Training Outline .................................................................................................................. 51 Appendix C - List of office Policies Covered During Training ....................................................... 52 Appendix D - Peer Advisor Duties vs. Professional Staff Duties ................................................... 52 Appendix E - Role Playing Scenarios for Explaining the Role of Peer Advisor ........................ 53 Appendix F - Role Playing scenarios for Sharing Experiences ...................................................... 54 iv PEER ADVISING 101: A TRAINING WORKSHOP Appendix G – Q & A Drill Handout ........................................................................................................... 55 Appendix H – Worksheet for Workshops .............................................................................................. 56 Appendix I – Peer Advisor Application ................................................. Error! Bookmark not defined. Appendix J – Budget ...................................................................................................................................... 61 v Running Head: PEER ADVISING 101: A TRAINING WORKSHOP ABSTRACT Peer advising and peer education programs have been prevalent in all areas of higher education. Recently, there has been growth in peer advising programs in study abroad offices to address the gap between student advising needs and the time constraints of professional staff. While initially intended to take pressure off understaffed offices, other benefits emerged from the use of students as paraprofessionals. Peer advisors were able to encourage students to go abroad, as well as provide valuable insider information about specific programs. While a lot has been written on the topic of peer education in other areas of higher education, there is limited research into adapting peer advising for study abroad offices. The Office of Cross-Cultural Programs (OCCP) at Susquehanna University (SU) employs over ten student workers every semester to advise and assist fellow students through their study away process. SU is a small liberal arts college in central Pennsylvania that requires all students to participate in a cross-cultural experience, at least two weeks in length. The peer advising program at the OCCP supports students in selecting and participating in their program of choice through advising, workshop facilitation, and assisting the OCCP with standard office tasks. The literature has shown that the key to a successful peer advising programs is selection and training. This capstone paper outlines a comprehensive two-day training for peer advisors in the OCCP focused on advising techniques, OCCP policies and procedure, study abroad programs, and workshop design. The workshop, known as Peer Advising 101, is based on research about peer advising and peer education programs in higher education, as well as in study abroad specifically. Peer Advising 101 is designed based on several needs assessments from peer advisors and students who interact with peer advisors. 1 PEER ADVISING 101: A TRAINING WORKSHOP Introduction Susquehanna University (SU) is a private liberal arts college in central Pennsylvania with around 2,200 students in attendance. As part of its mission, SU focuses on an “education integrating the liberal arts and preparation for professions and careers” and creating “a learning community that values diversity” (Susquehanna University, 2015). Most students come from the surrounding states of New York, New Jersey, Pennsylvania and Maryland. A large portion of the student population has never left their home state, let alone the country. To achieve SU’s mission and goals, the faculty and administrative leadership decided to challenge students by creating the GO (Global Opportunities) requirement. As part of the GO requirement, students must participate in at least a two week long cross-cultural experience and complete a pre-departure and global citizenship course. The practical portion of the GO requirement has been designed to be flexible to accommodate all students. The three ways to complete the requirement are by participating in a “GO long” or semester-long program, a “GO short” faculty-led program, or a “GO your own way” self-designed summer or winter break program. As a result, around 500 - 600 students participate in cross-cultural experiences every year. SU’s Office of Cross-Cultural Programs (OCCP), also nicknamed the GO office, created a peer-advising program that hires work-study students to serve as the first contact for students seeking advice on programs. The peer advising program was developed to increase the staff capacity to accommodate the growing number of students attending GO programs due to the cross-cultural requirement. As my practicum, I have been working as Graduate Intern in the OCCP since August 2015 and have been promoted as Study Away Advisor Intern as of January 2016. A large part of my duties include managing around ten student workers in the peer- advising program. Throughout my experience overseeing peer advisors and being a co-trainer 2 PEER ADVISING 101: A TRAINING WORKSHOP during the peer advisor training held in August, I noticed a need to revise the current training. A major catalyst for the need for further training was feedback received through peer advisor journal entries, written for the two-credit internship course peer advisors attend. In journal entries, peer advisors expressed a need for more training and knowledge on aspects of advising such as discussing programs they did not participate in and helping students select programs who did not have any limitations on location or duration. In addition, through observing peer advisor workshops, answering advising questions, and discussions with my supervisor about the peer advisor program, I noticed an opportunity to enhance the program by creating a research-backed training, known as Peer Advising 101: An Interactive Workshop. The following capstone paper will outline a proposed two-day training for peer advisors, GO program assistants, and university assistants for the Office of Cross-Cultural Programs at Susquehanna University. Peer Advising 101 will occur before the beginning of the fall Semester and will train peer advisors, GO program assistants, and university assistants on all aspects of their roles for the upcoming year. Peer Advising 101 has been designed based on feedback from peer advisor journal entries, peer advisor workshop evaluations and observations, scholarly literature on peer advising, and a needs assessment to determine the advising needs of students at Susquehanna. The OCCP’s Peer Advisor Program The 500 students who participate in GO programs each year often visit the OCCP to decide on their program and for assistance applying. With small professional staff and only one study abroad advisor in the office, the OCCP needed to extend their reach to accommodate student needs. The peer advisor program was created to provide students with extensive resources and support in choosing and participating in their study away program. Since most 3 PEER ADVISING 101: A TRAINING WORKSHOP students have not traveled before, they require extensive attention and support to assist them in completing the cross-cultural requirement. The OCCP hired around 21 work-study students for the fall of 2015. Eight students were designated as global ambassadors, working to mentor international students – another growing initiative at SU for comprehensive internationalization. Five students were selected as GO bloggers, who blog about their study abroad program from abroad. GO bloggers and global ambassadors are not incorporated in the training since their jobs do not include advising students on study abroad and they receive separate training on their duties. Peer advisors are students who work five hours a week as well as participate in a two- credit internship. During the fall of 2015, several global ambassadors also worked as peer advisors. However, students had to choose only one role for the Spring of 2016 to make student positions more streamlined. Peer advisors are often the first point of contact for students looking to narrow down their option for completing the GO requirement. Peer advisors explain the application procedure, programs available and financial aid options. Afterward, peer advisors use an excel spreadsheet with all the available programs to narrow down program options for each student. After the initial appointment, students can make a follow-up appointment with a staff member for more information about their top choice programs. Peer advisors also facilitate pre-departure workshops and work on special projects during their office hours. GO program assistants have the same duties as peer advisors, as well as an extra set of office duties. For example, the social media GO program assistant also manages the social media accounts. GO program assistants work 10 hours to accommodate their extra duties. University assistants receive a scholarship from the university to work 10 hours a week for the 4