PPaaggee 11 Black colour1 Organizational Behavior 1100::1199::2299::0066::0099 PPaaggee 11 Black colour1 PPaaggee 22 Black colour1 1100::1199::2299::0066::0099 PPaaggee 22 Black colour1 PPaaggee 33 Black colour1 Organizational Behavior Securing Competitive Advantage John A. Wagner III Michigan State University John R. Hollenbeck Michigan State University 1100::1199::2299::0066::0099 PPaaggee 33 Black colour1 PPaaggee 44 Black colour1 First published 2010 by Routledge 270 Madison Ave, New York, NY 10016 Simultaneously published in the UK by Routledge 2 Park Square, Milton Park, Abingdon, Oxon OX14 4RN Routledge is an imprint of the Taylor & Francis Group, an informa business This edition published in the Taylor & Francis e-Library, 2009. To purchase your own copy of this or any of Taylor & Francis or Routledge’s collection of thousands of eBooks please go to www.eBookstore.tandf.co.uk. © 2010 Taylor & Francis All rights reserved. No part of this book may be reprinted or reproduced or utilized in any form or by any electronic, mechanical or other means, now known or hereafter invented, including photocopying and recording, or in any information storage or retrieval system, without permission in writing from the publishers. Trademark Notice: Product or corporate names may be trademarks or registered trademarks, and are used only for identification and explanation without intent to infringe. Library of Congress Cataloging in Publication Data Wagner, John A., 1952– Organizational behavior : securing competitive advantage / John A. Wagner III, John R. Hollenbeck. p. cm. Rev. ed. of: Organizational behavior : securing competitive advantage. 5th ed. 2005. Includes bibliographical references and index. 1. Organizational behavior. I. Hollenbeck, John R. II. Title. HD58.7.W24 2009 658.3—dc22 2009006002 ISBN 0-203-87353-X Master e-book ISBN ISBN10: 0–415–99852–2 (hbk) ISBN10: 0–415–99851–4 (pbk) ISBN10: 0–203–87353–X (ebk) ISBN13: 978–0–415–99852–9 (hbk) ISBN13: 978–0–415–99851–2 (pbk) ISBN13: 978–0–203–87353–3 (ebk) 1100::1199::2299::0066::0099 PPaaggee 44 Black colour1 PPaaggee 55 Black colour1 To Mary Jane, Allison, Jillian, and Andrew Wagner To Patty, Jennifer, Marie, Tim, and Jeff Hollenbeck 1100::1199::2299::0066::0099 PPaaggee 55 Black colour1 PPaaggee 66 Black colour1 1100::1199::2299::0066::0099 PPaaggee 66 Black colour1 PPaaggee 77 Black colour1 Brief Contents About the Authors xvii Preface xviii PART I Introduction 1 1 Organizational Behavior 3 2 Management and Managers 13 PART II Micro Organizational Behavior 39 3 Managing Diversity and Individual Differences 41 4 Perception, Decision Making, and Creativity 57 5 Work Motivation and Performance 81 6 Satisfaction and Stress 105 PART III Meso Organizational Behavior 123 7 Efficiency, Motivation, and Quality in Work Design 125 8 Interdependence and Role Relationships 145 9 Group Dynamics and Team Effectiveness 169 10 Leadership of Groups and Organizations 193 PART IV Macro Organizational Behavior 213 11 Power, Politics, and Conflict 215 1100::1199::2299::0066::0099 PPaaggee 77 Black colour1 PPaaggee 88 Black colour1 viii Brief Contents 12 Structuring the Organization 237 13 Technology, Environment, and Organization Design 259 14 Culture, Change, and Organization Development 283 PART V Conclusion 307 15 International Organizational Behavior 309 16 Evidence Based Management: Critical Thinking and Continuous Learning 325 Notes 349 Index 391 1100::1199::2299::0066::0099 PPaaggee 88 Black colour1 PPaaggee 99 Black colour1 Contents About the Authors xvii Preface xviii PART I Introduction 1 1 Organizational Behavior 3 Defining Organizational Behavior 5 Micro Organizational Behavior 5 Meso Organizational Behavior 6 Macro Organizational Behavior 6 Contemporary Issues 6 Workforce Diversity 6 Team Productivity 7 Organizational Adaptability 7 International Growth and Development 7 Ethical Concerns 7 Putting Organizational Behavior Knowledge to Work 8 Diagnosis 8 Solution 9 Action 9 Evaluation 9 Becoming an Active Problem Solver 10 Overview of This Book 10 Summary 11 Review Questions 11 2 Management and Managers 13 Defining Management 13 Three Attributes of Organizations 13 Formal Definition 15 What Managers Do 18 Managerial Jobs 18 1100::1199::2299::0066::0099 PPaaggee 99 Black colour1