Norstar Applications Module Installation and Maintenance Manual Norstar is a trademark of Nortel Networks. © Copyright Nortel Networks, 1999 1-800-4 NORTEL www.nortel.com/norstar Norstar is a trademark of Nortel Networks. P0908822 Issue 01 Printed in Canada Regulatory information iii Regulatory information .The Norstar Applications Server generates radio frequency energy, and if not installed and used in accordance with the instruction manual, may cause interference to radio communications. It has been tested and found to comply with the limits for a Class A computing device pursuant to Part 15 of the FCC rules and CSA specification C108.8, which are designed to provide reasonable protection against such interference when operated in a commercial environment. Operation of this equipment in a residential area is likely to cause interference, in which case users will be required, at their own expense, to take whatever measures necessary to correct the interference. This apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations for the Canadian Department of Communications. This equipment has been verified to comply with the limits for Class A computing device, pursuant to FCC, Subpart B, and ICES-003 Canadian EMI requirements with the peripherals recommended by Nortel for use with this equipment. To resolve problems with interference resulting from use of peripherals not specifically marketed by or recommended by Nortel, contact the manufacturer or dealer of that peripheral for assistance. Only peripherals (computer input/output devices, terminals, printers etc.) certified to comply with Class A limits may be attached to this computer. Operation with non-certified peripherals is likely to result in interference to radio and television reception. CAUTION The Norstar Applications Module contains fragile electronic parts. DO NOT DROP OR BUMP THE MODULE. P0908822 Issue 01 Norstar Applications Module Installation and Maintenance Manual iv Regulatory information Repair facilities In the event of equipment malfunction, all repairs will be performed by Northern Telecom or by one of its authorized dealers. In the USA In Canada Northern Telecom Inc. Northern Telecom Canada Ltd. Nashville Repair and Distribution Center 30 Norelco Drive 640 Massman Drive Weston, ON Nashville, TN 37210 M9L 2X6 Attn: RA# Tel: (416) 744-5201 Tel: (615) 883-9220 Fax: (416) 744-5227 Note: You will receive an RA# when you call the repair center in Nashville. This number should appear on the package of any and all parts sent to this location for repair. Norstar Applications Module Installation and Maintenance Manual P0908822 Issue 01 Table of Contents v Table of Contents Regulatory information iii Repair facilities iv Chapter 1 How to use this manual 9 Introduction 9 How this manual is organized 9 Knowing the symbols 10 Chapter 2 Components of the Norstar Applications Module (NAM) 13 NAM upgrades 13 Single Board Computer (SBC) 13 Media Services Base Interface Card (BIC) 14 Hard disk drive 14 Floppy disk drive 14 Connection Ports 15 Optional equipment 16 About the System software 17 Chapter 3 Installing the Norstar Applications Module (NAM) 21 Introduction 21 Before you start 21 Packaging Checklist 21 Environment Checklist 22 Special parts and equipment 22 Other documentation 22 Installation overview 23 Changing the power supply voltage 23 Mounting the NAM on the wall 23 Floor mount stand 25 Assembling the floor mount stand 25 Attaching the floor mount stand to the NAM 26 Installing the end-caps 27 Connecting the NAM to the KSU 27 Fiber cable precautions 28 Starting the NAM 29 Chapter 4 Preparing for the upgrade 33 Overview 33 Special tools 34 Shutting down the NAM 34 P0908822 Issue 01 Norstar Applications Module Installation and Maintenance Manual vi Table of Contents Accessing the inside of the NAM 35 Removing the front cover 36 Opening the cable trough 37 Removing the plastic case 37 Chapter 5 Installing the clock/calendar battery 39 Overview 39 Removing and replacing the battery 39 Chapter 6 Installing the Digital Fax Card (DFC) 41 Overview 41 Precautions 42 Installing the DFC 42 Installing the Media Services Bus Expansion Card (BEC) on the BIC 44 Connecting the DFC to the BIC with the PEB Cable 46 Removing fax functionality from the System 48 Chapter 7 Installing and upgrading the Media Services Base Interface Card (BIC) 51 Overview 51 Increasing the number of Voice Channels 51 Installing a PEC in the NAM 52 Removing the BIC 54 Re-installing the BIC 54 Chapter 8 Installing a new floppy disk drive 57 Overview 57 Installing a new floppy disk drive 57 Chapter 9 Installing and upgrading the hard disk drive 59 Overview 59 Backing up the NAM capabilities file 59 Removing the hard disk drive 60 Installing a new hard disk drive 62 Restoring the NAM capabilities file 63 Adding a secondary hard disk drive 64 Chapter 10 Adding and replacing memory 67 Overview 67 Adding memory 67 Removing memory 70 Chapter 11 Adding and removing a monitor, keyboard and mouse 73 Overview 73 Norstar Applications Module Installation and Maintenance Manual P0908822 Issue 01 Table of Contents vii Connecting the montior, keyboard and mouse 73 Enabling the monitor, keyboard and mouse 74 Removing the monitor, keyboard and mouse 75 Chapter 12 Changing the power supply voltage 77 Chapter 13 Installing and replacing the Single Board Computer (SBC) 79 Overview 79 Removing and replacing the SBC 80 Chapter 14 ACCESS Server Administration software 85 Overview 85 Using the ACCESS Server Administration software 86 Changing the printer options 86 Setting the DTMF digit duration length 86 Viewing the Alarm and Message Log 87 Sharing Voice and Fax Channels between applications 88 Installing applications 91 Viewing the NAM serial number 91 Shutting down the NAM 92 Rebooting the NAM 92 Allocating and restricting hard disk drive space 94 Line renumbering 95 Resetting the Line Answer status 96 Chapter 15 Troubleshooting 101 Overview 101 Diagnosing problems 101 Hardware problems 101 Checking the Channel Status 103 Disabling and Re-enabling Norstar Voice Mail Channels 106 Preparing the NAM for travel 108 Glossary 109 Index 117 P0908822 Issue 01 Norstar Applications Module Installation and Maintenance Manual viii Table of Contents Norstar Applications Module Installation and Maintenance Manual P0908822 Issue 01 How to use this manual 1 Introduction The NAM Installation and Maintenance Manual provides technical information and procedures required by a technician to install the NAM and perform various replacement and upgrade tasks. This manual is useful during and after an initial installation. To use this manual, you should be: • an experienced Norstar installer • familiar with basic Norstar terminology How this manual is organized The NAM Installation and Maintenance Manual is organized in five sections that cover: NAM Components — This section provides an overview and functional description of NAM hardware, a description of the hardware components, and shows where the components are located. Installing the NAM — This section provides the steps necessary to install a NAM. NAM Hardware Upgrades and Replacements — This section provides the steps necessary for upgrading or replacing various NAM components. ACCESS Server administration — This section explains how to use the ACCESS Server administration software for a variety of maintenance functions. Troubleshooting — This section provides procedures for diagnosing and solving problems concerning the NAM. P0908822 Issue 01 Norstar Applications Module Installation and Maintenance Manual 10 How to use this manual Knowing the symbols This manual uses certain symbols to draw your attention to important information. You should pay attention to the following: Caution Symbol Alerts you to situations where there is the possibility of damaging the equipment. Warning Symbol Alerts you to situations where there is the possibility of injuring yourself Note: A Note alerts you to information that is particularly critical or noteworthy. Alerts you to remove the NAM power cord from the AC outlet before performing the maintenance procedure. Alerts you to ground yourself before performing the maintenance procedure. Norstar Applications Module Installation and Maintenance Manual P0908822 Issue 01