Service Directory All data confirmed for April 2013 This is intended as a support document for agencies with access to the Newcastle Gateway – if you are not acting for one of these agencies and have questions about the Newcastle Gateway please contact the Active Inclusion Newcastle Unit on 0191 277 1707 or via [email protected] Version – v1.04.13 Contents: Page Introduction ………………………………………………………………. 4 Newcastle Gateway Service Breakdown …………………………... 5 Emergency Access ………………………………………………………. 6 Cedar House 7 City Road Life House 9 Elliott House 11 Under the Bridge 13 YHN YPS Hostel (Stepping Stones) 15 Non-emergency Access………………………………………………….. 17 Abbott House 19 Bentinck Road 21 Byker Bridge Housing and Support 23 Cedar House Resettlement 25 City Road Resettlemet Unit 27 Cumberland House 29 Deerbush 31 Elswick Lodge 32 Francis House 35 Haven 37 Hawthorn Terrace 39 Home Group Newcastle Community Move On 41 ISOS Newcastle Supported Housing (Long Term) 43 ISOS Sallyport Crescent 45 ISOS Newcastle Supported Housing (Short Term) 47 Mental Health Concern Supported Housing 49 Mental Health Matters 52 North of England Refugee Service (NERS) 54 North Kenton Core and Cluster Service (YHN) 56 Outpost 58 Praxis Supported 60 Praxis Newcastle Women and Children 62 Richmond Fellowship Long Term Supported 64 Richmond Fellowship Short Term Supported 66 Ridley Villas 68 Roycroft House 70 Simonside House 72 New Bridges Hostel 74 The Veterans Centre 76 Tyneside Foyer 78 Tyneside Foyer Triangle House 80 Virginia House 82 Wavelength 84 2 Floating Support……………………………………………………………. 86 Cyrenians Tenancy Support 88 Isos Outreach Home Support 90 Keyring Living Support Networks 92 NECA Floating Support 94 Norcare Newcastle Housing & Addictions Service 96 Outpost Floating Support 98 Phoenix Futures Resettlement Service 100 Places for People Women at Risk of Domestic Violence 102 Places for People Newcastle Floating Support 104 Places for People Property Based Floating Support 105 Richmond Fellowship Assessment and Resettlement 106 Simonside House Resettlement Service 108 Tyne Housing Association Newcastle Floating 110 Support Service YHN Drug and Alcohol Advice and Support Workers 111 YHN Hospital Discharge Advice and Support Workers 112 YHN Outreach Floating Support 113 YHN Pathways Advice and Support Workers 114 YHN Pathways Mental Health Hub 116 YHN Pathways Private Rented Floating Support 118 YHN Pathways Refugee Floating Support 119 YHN Young People’s Service (YPS) 120 YHN YPS Leaving Care Floating Support 121 Transitional Tenancies……………………………………………………… 122 Beavans 123 Jubilee View 125 Len Woodley Apartments 127 Simonside House Resettlement Service 129 Direct Placement Services……………………………………………………… 131 Cherry Tree View 132 Tyneside Foyer Emergency Rooms 134 Westbridge (formerly Strathmore Crescent) 136 3 Introduction Newcastle Gateway This is a web based referral system to accommodation and support services in Newcastle upon Tyne for people working with statutory services in the city who require emergency and/or supported accommodation or floating support. It went live in February 2010 with emergency and non-emergency accommodation services and has expanded to include specialist accommodation and floating support services. Further floating support services will come on-line in 2013. Services and service types This directory gives details of the accommodation and other support services included on the Newcastle Gateway. It is broken down into the following service types: • Emergency Access • Non-Emergency Access • Transitional Tenancies • Floating Support • Direct Placement services Each section includes a description of the service type followed by a description of each individual service. The service information has been obtained from the organisation who provides it and although we aim to ensure the information is correct and regularly updated there may be errors between versions where services have changed. Contact information is included for each service if you have any queries about them and if you notice any incorrect information please let us know. This directory will be version numbered with the most recent version added to the Files tab on the Newcastle Gateway home page. Level of support Within service types there is a range of support provided – from 24 hour on-site staffing to low level visiting support in dispersed, community accommodation. The directory page for each service will state the level of support/staff contact for clients and you will need to select the appropriate level of service when completing an assessment. (cid:190) Please note – selecting all types of service can exclude your client from some options e.g. selecting 24 hour staffing services will prevent your client from being referred to some visiting support services. The support options are: • Floating/visiting support – up to once per week • Floating/visiting support – 2-3 times per week • Floating/visiting support – 4+ times per week • Hostel / single site accommodation with daytime staffing • Hostel / single site accommodation with 24-hour staffing The diagram on the following page shows a breakdown of the types of service and support levels and where each service sits – some services appear in more than one section where they have a range of provision. 4 Newcastle Gateway Service Breakdown – April 2013 Emergency Non-Emergency Transitional Floating Support Direct Placement Access Access Tenancy Service type Hostel based/single Hostel based/ Floating Support Hostel based, Community based/dispersed accom Transitional Local Authority – site single site -to access accommodation 24 hour staffing Visiting support Tenancies Temp Accom. 24 hour staffing Daytime staffing and tenancy sustainment Other Direct 4+ times per 2-3 times per Up to once per Placement week week week services Support type Isos Outreach Byker Bridge Cedar Resettlement Housing & Cyrenians Byker Bridge Support Bentinck Rd KeyRing Cherry Tree City Rd Abbott House Housing and View Resettlement Support Norcare Addictions Service Cyrenians Deer bush Byker Bridge Cedar House Bentinck Rd Foyer Cumberland House Housing & Support Haven Hawthorn NECA Beavans Emergency City Road Deerbush Terrace Transitional Francis House Elswick Lodge Mental Health Outpost Lifehouse Tenancies Concern -Early Hawthorn Terrace Home Group New Bridges North Kenton Core Intervention Phoenix Futures Elliott House Newcastle Jubilee View & Cluster Project Isos Supported Community Ridley Villas Places for People (x3) Under the Bridge Housing Move on Len Woodley Praxis – Women & Mental Health Apartments Simonside House Children Concern Richmond Fellowship YHN YPS Hostel North of England Richmond Supported (formerly Stepping Refugee Service Fellowship Simonside Tyneside Foyer/ Roycroft House Housing Simonside Resettlement Stones) Transitional Triangle House Westbridge Richmond Sallyport Tenancies Veterans Centre Outpost Cyrenians Tenancy Support (formerly Fellowship Crescent Virginia House Strathmore Praxis Service YHN Floating Support (x9) Crescent) Mental Health Wavelength Matters Tyne Housing Services 5 Emergency Access (EA) services There are 5 Emergency Access services in Newcastle • Cedar House – Salvation Army • City Road Lifehouse – Salvation Army • Elliott House – The Cyrenians • Under the Bridge – Tyne Housing Association • YHN YPS Hostel (formerly Stepping Stones) These are generally larger, single site services with 24-hour staffing. When they have vacancies, these services can respond quickly to housing need as their assessment and acceptance procedures can often be carried out more quickly than other types of accommodation. Who to refer to EA services • Clients who currently have no accommodation or who are likely to lose their accommodation soon • Clients who have a longer term need for supported housing but who need accommodation quickly – clients can be referred to multiple service types • Clients who have an immediate housing need but who could be expected to move on to independent accommodation as soon as some is identified for them. How to refer to EA services Ensure that the Accommodation Type ‘Emergency Access’ is selected when you create a new assessment. Additional information EA beds can come up at short notice and are generally filled quickly. Make sure that you have added all current contact information for your client such as agencies working with them, services that they use regularly such as day centres, the client’s mobile number if they have one or friend and family information if they can be contacted there. Make sure the client knows that they need to stay in contact with agencies and advise you of any changes to their contact information or they may miss the chance of accommodation. A place in an EA service should not be considered as having solved a client’s accommodation issues and there should be ongoing work to secure more settled accommodation whether this is other supported accommodation or independent housing such as private rented, a local authority or housing association. 6 Cedar House – Salvation Army Address Denmark Street Phone 0191 224 1509 Newcastle Upon Tyne Fax 0191 224 8010 NE6 2UH Email [email protected] Website Salvation Army Map Click for Map Directions Cedar House is in the Byker area of Newcastle. From the city centre buses 12, 39, 40, 62 and 63 go from Old Eldon Square to Shields Road or you can take the Metro to Byker station. We are situated behind Shields Road on Denmark Street just past Millers Sales Rooms and Ringtons Bedspaces 18 HB Cost per week £152.67 Maximum stay 2 years HB Ineligible charge £20.30 Aims Hostel for single women in need of support. Area covered Cedar House is a single site service in Byker. Client Group Gender: Male Age: Min 17 Female Max 60 Excluded Groups Arsonists or people suffering from severe mental illness who have a history of aggression or violence. Those with high support needs that can not be met by the project Disability access 1 accessible bedroom with bathroom Other requirements None Accommodation Service Type Emergency access Support Type Tenure type Floating / visiting support: up to once per week Assured shorthold Floating / visiting support: 2-3 times per week Licence Agreement Floating / visiting support: 4+ times per week Other* (give details) Hostel / single site with daytime staffing Hostel / single site with 24 hour staffing 7 Details of support / staff contact 24 hour waking cover. A keyworker is allocated to each service user who will identify their support needs and co-ordinate their support planning through weekly meetings. Service user involvement is encouraged. Life-skills training is offered to all service users. Details of accommodation Single bedrooms with en-suite facilities. Communal facilities 2 lounges, recreation area with pool table. Laundry facilities available. A resource room equiped with IT and training facilities is also available. Mini bus. Access and other House Rules 24 hour access. No alcohol or drugs allowed on the premises. Residents are given a copy of the house rules on admission. Pets allowed? No Visitors Visitors are welcome between 1pm and 4pm in the communal lounge only Health services Drug and alcohol workers visit on a weekly basis. Service users are helped to register with a local GP. Sexual health sessions are held regularly. User participation There are monthly resident meetings, a Health & Safety Action Group and residents are able to contribute to a monthly newsletter. Additional information None 8 City Road Lifehouse – Salvation Army Address 9 City Road Phone 0191 233 9150 Newcastle Fax 0191 232 5521 NE1 2BR Email [email protected] Website Salvation Army Map Click for Map Directions Situated in the East End of Newcastle, close to both the City centre and the Quayside. Bus services 12, 21, 39, 40 and 62 from city centre. or 2 minute walk from Manors metro station. Bedspaces 56 HB Cost per week £171.36 Maximum stay 2 Years HB Ineligible charge £27.84 Aims Accommodation for men with a history of sleeping rough, alcohol or drug dependency or mental health problems who are capable of working towards independent living. Area covered This is a single site service to the east of the city centre. Client Group Gender: Male Age: Min 18 Female Max None Excluded Groups Arsonists, people with severe mental illness, people with violent dispositions or with high support needs that cannot be met by the project, under 18s or females. Disability access Wheelchair facilities available e.g. toilet, bathroom and unit adapted for disabled person Other requirements None Accommodation Service Type Emergency access Support Type Tenure type Floating / visiting support: up to once per week Assured shorthold Floating / visiting support: 2-3 times per week Licence Agreement Floating / visiting support: 4+ times per week Other* (give details) Hostel / single site with daytime staffing Hostel / single site with 24 hour staffing Details of support / staff contact 24 hour waking cover and on-call cover overnight. 9 Details of accommodation En-suite accommodation with shared bathrooms, lounges and dining areas. Communal facilities Shared lounges and dining areas. Laundry facilites available on site. Operate a token system - 50p token for wash and 20p token for dryers. Breakfast and evening meal provided. Snack lunch available at extra charge. Weekends - free lunchtime meal and snack tea. Access and other House Rules 24 hour access - no restrictions. No alcohol, illegal drugs or pets allowed on premises. Room keys must be left at the reception when leaving the centre. Pets allowed? No Visitors Visitors welcome between 9am-9pm but only in communal areas Health services Support provided to access GP, dentist, optician, community nurses and CPNs as needed. User participation Regular residents' meetings and participation groups for Health and Safety and quality assurance along with a centre advisory group. Additional information Resettlement unit available for those capable of independent living. Varied life skills and recreation programme. Partnership with both Newcastle and North Tyneside Colleges. 10