ONLNadcov.qxd 12/8/97 1:57 PM Page 1 Digital System Administrator’s Guide ol_about.qxd 12/8/97 1:59 PM Page 1 l Provides on-line viewing and printing. l Extensive search and navigation capabilities. l Ensures more timely turnaround of documents. l When we provide an Acrobat manual with a product (e.g., Nitsuko TAPI Driver), you are assured of having the most up-to-date manual available. l With the installation of a PC fax/modem, it makes faxing of any brochure, user guide, proposal or manual quick and easy. l Acrobat Reader programs for Macintosh, DOS and UNIX platforms also can be provided, if required. l For Technical Support for the Acrobat Reader, contact: Adobe Systems, Inc. 1585 Charleston Road P.O. Box 7900 Mountain View, CA 94039-7900 Telephone Number: 415-961-4400 Adobe FaxY1 (technical/product information by fax): 206-628-5737 Adobe Electronic Bulletin Board (on-line information): 206-623-6984 URL: http://www.adobe.com l To return to the opening screen, press the HOME key. ol_tips.qxd 12/8/97 2:00 PM Page 1 l In Edit (cid:238) Preferences (cid:238) General, set the following: – Default Magnification = Fit Width – Display Splash Screen at Startup = Disabled (box not checked) – Display Open Dialog Box at Startup = Disabled (box not checked) l For easiest reading on-screen, select View (cid:238) Fit Width (or Ctrl K). This option is automatically enabled if you set the Default Magnificationin General Preferences as described above. l To return to the opening screen at any time, press Home. To scroll up or down on a page, press PageDown or PageUp. To navigate between pages, press –> or <–. l To increase the speed with which your Acrobat files load, try one of the following: – In Windows 3.1, add ACROREAD.EXEto your Startup Group (with the Run Minimized box checked). – In Windows 95, add ACROREAD.EXEto the Windows\Start Menu\Programs\StartUp folder (with Run Minimized selected). You’ll have to maximize the first Acrobat file you run. pkycont.qxd 12/8/97 2:19 PM Page 1 Contents l Initializing a New Digital System l Start-up Programming l Introduction l Features l Programs dsadcov 12/1/97 4:30 PM Page 1 Digital System Administrator’s Guide N1872ADG03 This manual has been developed by Nitsuko America. It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated. Forward your remarks to: Nitsuko America, Telecom Division 4 Forest Parkway Shelton, CT 06484 Attention: Manager, Technical Publications Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation with respect to, any of the equipment covered. This manual is subject to change without notice and Nitsuko America has no obligation to provide any updates or corrections to this manual. Further, Nitsuko America also reserves the right, without prior notice, to make changes in equipment design or components as it deems appropriate. No representation is made that this manual is complete or accurate in all respects and Nitsuko America shall not be liable for any errors or omissions. In no event shall Nitsuko America be liable for any incidental or consequential damages in connection with the use of this manual. This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied or reproduced without prior written consent of Nitsuko America. ©1994 by Nitsuko America. All Rights Reserved. Printed in U.S.A. Initializing a New DIGITAL SYSTEM You must initialize your system (i.e., run Program 20) before using it for the first time. Initialization automatically enables the factory-installed Default Programming. CAUTION: Initialization erases all the system programming and replaces it with the factory-installed default settings. To initialize your system (run Program 20): 1. Install a display keyset at extension 300 (port 00). 2. Enter the programming mode. • Without lifting the handset, dial #775312#. PRSGHTPUIGVMJKWLXAYDBMVNCONSLAOUVDVPEEOLFALSDTIAL PGM PRS PRS JKL DEF ABC PGM FTR 4 9 5 10 3. Press key 20 to select Program 20, ABC DEF DIAL GHI JKL MNO LAST System Initialization. VUOPL PRS TUV WXY SAVE VOL DN PGM FTR 11 12 13 14 15 16 FRI 08/18 03:34P HOLD CONFMIC/DND ICM MSG HF 1 6 2 7 3 8 4. Dial 9 (for yes). 4 9 5 10 This begins initialization. All calls in progress will ABC DEF DIAL GHI JKL MNO LVUAOPSLT be dropped. Wait 30 seconds before programming. PRS TUV WXYSVDAONVLE PGM FTR 11 12 13 14 15 16 HOLD CONFMIC/DNDICM MSG HF Start-up Programming Using the following table, you can quickly: • Customize the programmable keys for each extension user • Change the way calls ring system telephones • Set up Voice Mail (if installed) • Program Speed Dial numbers for extension users When you first initialize, your system starts up with all keysets, Electronic Single Line telephones and DSS Consoles functioning. Each extension user can place and answer calls on all installed lines. In addition, outside calls flash the line keys and ring at extensions 300, 302 and 303. All other extensions flash for outside calls but do not ring. ¶ Customize an extension’s programmable keys to meet the user’s needs. For 16-button keysets in an 8-line system, keys 1-8 are line keys and keys 9-16 are undefined. In a 16-line system, keys 1-16 are line keys. Turn to Programmable Keys on page 151 and Program 17 on page 250 to find out more. For example, use Program 17 to assign an extension’s keys for Park Orbits (PO + Park Orbit 60-69 + #) or Voice Mail Record (RK + #). • Set the ringing for the outside lines at each phone. Review Outside Calls (Answering) on page 132, then go to Program 18 (II) on page 263 to set ringing for extensions (RA or DRA + # + Line key + Y or N + #). You can change an extension’s Access Level in Program 15 (page 244) and allow the user to set the ringing options themselves. ‚ Set up Voice Mail. If your system has Voice Mail (see page 185), you’ll need to set up the following programs: Program 14 Assign circuit type 51 (CIRCUIT TYPE = 51) to each (page 239) Voice Mail port. Program 18 (I) Assign the Voice Mail feature to each Voice Mail port (page 256) (VX + # + Y + #) Program 19 Program the Voice Mail ports into a UCD hunt group. (page 272) Program 3 Indicate that Voice Mail is installed and select a master (page 205) extension number (VOICE MAIL = Y + N + # then VX MSTR EXT = Master extension + #) Program 12 Directly terminate each line the Automated Attendant (page 234) should answer (DTD or DTN + # + Master extension + #) „ Program System and Personal Speed Dial (see page 162). Use Program 18 (II) (page 263) to enter Personal and System Speed Dial numbers. User-Programmable Features let co-workers store their own Personal numbers. If you have an extension installed at 303, use Program 18 (I) (page 256) to assign it a Speed Dial block. Otherwise, the extension has no Personal Speed Dial. Table of Contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 How To Use This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 How to Use Part I . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 How to Use Part II (Customizing the System). . . . . . . . . . . . . . . . 3 General Programming Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Using Your Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 The Type of Phone You Have. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Using a Programmable Key with Three Functions . . . . . . . . . . . . 6 If Your Phone Has an Alphanumeric Display. . . . . . . . . . . . . . . . . 7 Your Phone’s Key Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Using Handsfree Instead of the Handset . . . . . . . . . . . . . . . . . . . . 7 Dialing Codes to Use Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 If You Have a DSS Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Customize with User-Programmable Features. . . . . . . . . . . . . . . . 8 Charts and Illustrations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 The System Number (Dialing) Plan. . . . . . . . . . . . . . . . . . . . . . . 12 User-Programmable Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Flash Rates for Keysets with Dual Color (Red and Green) LEDs 14 Flash Rates for Keysets with Single Color (Red) LEDs . . . . . . . 15 Multibutton Telephone Key Layout . . . . . . . . . . . . . . . . . . . . . . . 16 Electronic Single Line (ESL) Key Callouts. . . . . . . . . . . . . . . . . 17 DSS Console Key Layout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 About Related Documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Features A – H . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Account Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Alphanumeric Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Alternate Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Analog Station Interface and Dual OPX/ASI Module . . . . . . . . . . . . . . . . . . 31 Analog Station Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Dual OPX/ASI Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Automatic Call Distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Supervisor Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Supervisor’s DSS Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 ACD Announcements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Automatic Ringdown. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Automatic Route Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Call Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Dialing Translation (Special Dialing Instructions) . . . . . . . . . . . 40 Time of Day Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Hierarchical Class of Service Control . . . . . . . . . . . . . . . . . . . . . 40 Forced Authorization Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Separate Routing for Operator Assisted, International and Equal Access Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Independently Programmed Restriction for Exchanges 976 and 555 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Background Music. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Battery Backup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 i Table of Contents Call Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Call Forwarding, Off-Premise. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Call Forwarding System Cancel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Call Intercept. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Call Timer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Caller ID Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Hardware Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Camp-On (Call Waiting). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Centrex/PBX Feature Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Class of Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Delayed Ringing Assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Dialing Number Preview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Direct Inward Lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Direct Station Selection, DSS Console. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Direct Station Selection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Directed Call Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Directory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Door Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Relay Box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 DP and DTMF Compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Pulse to Tone Conversion. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Equal Access Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Extended Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Extension Hunting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Circular Hunting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Terminal Hunting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Uniform Call Distribution (UCD). . . . . . . . . . . . . . . . . . . . . . . . . 82 External Alerting Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Flexible Numbering Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Forced Line Disconnect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Group Call Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Group Listen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Group Ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Handsfree, Automatic. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Hold, Automatic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Hold, Exclusive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Hold, Regular . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Hotline. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Features I – Z. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Intrusion (Barge-In). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106 Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 ii DIGITAL SYSTEM Administrator’s Guide