Subject Index for Volume 21 APPLICATION Business Process Change: A Study of Methodologies, Techniques, and Tools William J. Kettinger, James T.C. Teng, and Subashish Guha Searching and Scanning: How Executives Obtain Information From Executive Information Systems Betty Vandenbosch and Sid L. Huff THEORY AND RESEARCH Factors Affecting the Adoption of Open Systems: An Exploratory Study Patrick Y.K. Chau and Kar Yan Tam Information Specificity and Environmental Scanning: An Economic Perspective Vivek Choudhury and Jeffrey L. Sampler No.1, pg. 25 Communication Richness in Electronic Mail: Critical Social Theory and the Contextuality of Meaning Ojelanki K. Ngwenyama and Allen S. Lee No. 2, pg.145 Can Humans Detect Errors in Data? Impact of Base Rates, Incentives, and Goals Barbara D. Klein, Dale L. Goodhue, and Gordon B. Davis No. 2, pg. 169 Developing an Historical Tradition in MIS Research Richard O. Mason, James L. McKenney, and Duncan G. Copeland No. 3, pg. 257 Personal Computing Acceptance Factors in Small Firms: A Structural Equation Model Magid Igbaria, Nancy Zinatelli, Paul Cragg, and Angele L.M. Cavaye No. 3, pg. 279 Effects of User Participation in Systems Development: A Longitudinal Field Experiment James E. Hunton and Jesse D. Beeler RESEARCH NOTES Measuring Information Systems Service Quality: Concerns on the Use of the SERVQUAL Questionnaire Thomas P. Van Dyke, Leon A. Kappleman, and Victor R. Prybutok No. 2, pg. 195 Measuring Information Systems Service Quality: Concerns for a Complete Canvas Leyland F. Pitt, Richard T. Watson, and C. Bruce Kavan No. 2, pg. 209 MIS Quarterly/December 1997 485 Pragmatic Perspective on the Measurement of Information Systems Service Quality William J. Kettinger and Choong C. Lee No. 2, pg. 223 An Historical Method for MIS Research: Steps and Assumptions Richard O. Mason, James L. McKenney, and Duncan G. Copeland No. 3, pg. 307 Gender Differences in the Perception and Use of E-Mail: An Extension to the Technology Acceptance Model David Gefen and Detmar W. Straub No. 4, pg. 389 RESEARCH ESSAYS Discovery and Representation of Causal Relationships in MIS Research: A Methodological Framework Byungtae Lee, Anitesh Barua, and Andrew B. Whinston SIM PAPER COMPETITION Transformation of the IT Function at British Petroleum John Cross, Michael J. Earl, and Jeffrey L. Sampler Building Change-Readiness Capabilities in the IS Organization: Insights From the Bell Atlantic Experience Charles E. Clark, Nancy C. Cavanaugh, Carol V. Brown, and V. Sambamurthy Redesigning the Customer Support Process for the Electronic Economy: Insights From Storage Dimensions Omar A. El Sawy and Gene Bowles CASE HISTORY Bank of America: The Crest and Trough of Technological Leadership James L. McKenney, Richard O. Mason, and Duncan G. Copeland REFERENCE LIST OF MIS DOCTORAL DISSERTATIONS MIS Dissertations: 1995-96 J. Scott Hamilton and Gordon B. Davis . 2, pg. 243 MISQ DISCOVERY Qualitative Research in Information Systems Michael D. Myers 486 MIS Quarterly/December 1997 Author Index for Volume 21 Barua, Anitesh CE ee er ee eee Ter re re er No. Bowles, Gene Brown, Carol V : ETE TEC ee TOT er rere TC re er re ee No. CS EEOC EET TE CT Tee eT eee ee TT eT TTT ee No. NetN NN PAIRS WR 56a S908 b cw a0 a 8hw ces scat 5 nS wroa cara le weiw lia dyd ie chem ll etwla wearer Choudhury, Vivek = Clark, Charles E Copeland, Duncan G Copeland, Duncan G Copeland, Duncan G Cross, John Cragg, Paul Davis, Gordon B oa¢@«¢e@eo Davis, Gordon B Earl, Michael J Oe ae EME ON 8 5 ha aro Sho ral: dyd ev exesb ieiadeg wma atera le iare, WEIR esR ela dierereledmelaaare wla eaiat No. Gefen, David NET EREI ISE ORINI Ose ool cigar gue.a sho acdiidt’ hod aim) ate aculaler elo NeISla/e aed ad erg Sialal aie/ wioiaar mrelalalatd No. Guha, Subashish Hamilton, J. Scott Huff, Sid L Hunton, James E *©~«a at?t Igbaria, Magid Kappleman, Leon A Kavan, C. Bruce ' NVNOMY SAWSFAG AASFNS NnOSS0LWSWSOSWSASD SSSSS8AR eRNNRNEIND MMUNNIREB CID ogi crs heave oldveie evel we Dinielqlathe shorsieietel erence acdmtaerare Meares wea area N °o NNN RENN MNES 67225: oa are.6 .a ia aia wid' s Ral en KGaelndie lain @.ndierdic wideeraa Berewaee wa eee ad No. 2, pg. 223 Klein, Barbara D No. 2, pg. 169 Lee, Allen S No. 2, pg.145 Lee, Byungtae ’ . 109 Lee, Choong C ; . 223 Mason, Richard O. . . 257 Mason, Richard O. ; . 307 Mason, Richard O. h . 321 McKenney, James L ’ . 257 McKenney, James L 3 . 307 McKenney, James L ’ . 321 Myers, Michael D . CN EEOS ee Ter ee TTree oe re e ee ee re Te No. 2, pg.145 me aN RI Ee ahaa cra so cie ld iac: ccS S waar welw ave eK aie dasa Kinin acdin weiahale mia qa a a es No. 2, pg. 209 aNR TRMON ER ENO ces Ciera doc sa sicin 3 areca edn dees ae cde calstelancen ocean wan eaten No. 2, pg. 195 EE Te Le OL ee eee eT ee ee eS ee re No. 4, pg. 425 Sampler, Jeffrey L No.1, pg. 25 Sampler, Jeffrey L No. 4, pg. 401 IRMERET PIM CU oo es osSi cla ap ad Sle wa WSS ARE 8 a dil REIR a Re elameele mea alae area No. 4, pg. 389 Tam, Kar Yan No.1, pg. 1 EEE eee Te ee ee eee eee ree ee rer nT rer rye r No.1, pg. 55 Van Dyke, Thomas P No. 2, pg. 195 Vandenbosch, Betty No.1, pg. 81 Watson, Richard T No. 2, pg. 209 Whinston, Andrew B No.1, pg. 109 Zinatelli, Nancy No. 3, pg. 279 MIS Quarterly/December 1997 487