“McCann and Selsky make the case that mastering turbulence is an ‘ART’—a rich mix of agility, resiliency, and transformability. As resilience becomes the new sustainability, McCann and Selsky lead the way in showing why and how individuals, teams, organi­ zations, and sectors must strike the right balance between being faster and becoming fitter, for instance, by shifting from com­ petitive strategy and fastest growth to collaborative strategies and collective well­being. Mastering Turbulence is a must­read for anyone striving to navigate our hyperconnected world.” —Angela Wilkinson, director, Futures Directorate, Smith School of Enterprise and the Environment, Oxford University “Turbulence in flight is the difference between falling and flying. We have come to fear turbulence in our quest to control and make our challenges seem manageable. McCann and Selsky demystify turbulence and gently guide us into a mindset to use it to help our organizations become more resilient, adaptive, and innovative.” —Richard Boyatzis, Distinguished University Professor, Departments of Psychology, Cognitive Science and Organizational Behavior, Case Western Reserve University; and coauthor of the international best­sellers, Primal Leadership and Resonant Leadership “This book integrates theory and practice beautifully. The concept of adaptation is linked rigorously to a theory of turbulent environ­ ments. The result is practical advice that has the ring of experi­ ence and truth.” —Larry Hirschhorn, principal, Center for Applied Research (CFAR) M A S T E R I N G TURBULENCE Join Us at JJoosseybass.com Register at www.josseybass.com/email for more information on our publications, authors, and to receive special offers. The Jossey-Bass Business & Management Series M A S T E R I N G TURBULENCE THE ESSENTIAL CAPABILITIES OF AGILE AND RESILIENT INDIVIDUALS, TEAMS, AND ORGANIZATIONS JOSEPH McCANN AND JOHN W. SELSKY Foreword by Jay Jamrog Copyright © 2012 by John Wiley & Sons, Inc. All rights reserved. Published by Jossey-Bass A Wiley Imprint One Montgomery Street, Suite 1200, San Francisco, CA 94104-4594—www.josseybass.com No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, 978-750-8400, fax 978-646-8600, or on the Web at www.copyright.com. Requests to the publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, 201-748-6011, fax 201-748-6008, or online at www.wiley .com/go/permissions. Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor author shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages. Readers should be aware that Internet Web sites offered as citations and/or sources for further information may have changed or disappeared between the time this was written and when it is read. Jossey-Bass books and products are available through most bookstores. To contact Jossey-Bass directly call our Customer Care Department within the U.S. at 800-956-7739, outside the U.S. at 317-572-3986, or fax 317-572-4002. Wiley publishes in a variety of print and electronic formats and by print-on-demand. Some material included with standard print versions of this book may not be included in e-books or in print-on- demand. If this book refers to media such as a CD or DVD that is not included in the version you purchased, you may download this material at http://booksupport.wiley.com. For more information about Wiley products, visit www.wiley.com. Library of Congress Cataloging-in-Publication Data McCann, Joseph E. Mastering turbulence: the essential capabilities of agile and resilient individuals, teams, and organizations / Joseph McCann and John W. Selsky; foreword by Jay Jamrog. —First edition. pages cm. —(The Jossey-Bass business & management series) Includes bibliographical references and index. ISBN 978-1-118-16483-9 (hardcover); ISBN 978-1-118-22623-0 (ebk); ISBN 978-1-118-23955-1 (ebk); ISBN 978-1-118-26417-1 (ebk) 1. Organizational change—Management. I. Selsky, John W. II. Title. HD58.8.M3327 2012 658.4'06—dc23 2012016813 Printed in the United States of America first edition HB Printing 10 9 8 7 6 5 4 3 2 1