5.0 Comprehensive Administrator Guide Video Insight 3 Riverway, Ste 700 Houston, TX 77056 713.621.9779 www.video-insight.com 07/30/2012 Video Insight Administrator Guide IP Enterprise Version 5.0 Table of Contents TABLE OF CONTENTS ..................................................................................................................................... 2 CHAPTER 1: INTRODUCTION ........................................................................................................................ 6 A. INTRODUCTION ......................................................................................................................................... 6 B. PRE-REQUISITES ....................................................................................................................................... 6 a. Servers .................................................................................................................................................. 6 b. Desktop Clients...................................................................................................................................... 7 c. Web Client ............................................................................................................................................. 7 C. CAMERAS .................................................................................................................................................. 7 a. Licensing .............................................................................................................................................. 8 D. NETWORK ................................................................................................................................................. 8 Router Configuration ................................................................................................................................... 10 E. STORAGE CONSIDERATION ..................................................................................................................... 11 F. SQL CONSIDERATION ............................................................................................................................. 12 CHAPTER 2: GETTING STARTED ................................................................................................................ 13 A. INSTALLATION ........................................................................................................................................ 13 B. SERVER INSTALL ..................................................................................................................................... 13 IP Enterprise Server install (Includes SQL) ................................................................................................ 14 IP Server Installation with an existing SQL ................................................................................................ 19 Initialization ................................................................................................................................................ 23 Activate by Phone ........................................................................................................................................ 28 Activate Using Demo Mode ......................................................................................................................... 29 Configuring a Failover Server .................................................................................................................... 31 C. SERVER CUSTOMIZATION ....................................................................................................................... 33 Setup and Configuration Tab ...................................................................................................................... 34 Cameras Tab ............................................................................................................................................... 36 Advanced Tab.............................................................................................................................................. 38 Health Monitor Tab .................................................................................................................................... 40 Client Tab ................................................................................................................................................... 42 Access Configuration Tab ........................................................................................................................... 44 Contact Information Tab............................................................................................................................. 45 D. IP SERVER MANAGER ............................................................................................................................. 46 Accessing the IPSM .................................................................................................................................... 47 IPSM Configuration ................................................................................................................................... 48 IPSM: Options ............................................................................................................................................ 49 IPSM: System Log ...................................................................................................................................... 52 IPSM: Network Options .............................................................................................................................. 53 IPSM: Diagnostics ...................................................................................................................................... 54 IPSM: No Cameras ..................................................................................................................................... 59 IPSM: Update Activation ............................................................................................................................ 60 E. MONITOR STATION CLIENT INSTALL ...................................................................................................... 61 Add Servers Manually ................................................................................................................................. 65 Add Servers Automatically .......................................................................................................................... 66 F. MONITOR STATION CUSTOMIZATION ..................................................................................................... 68 a. Main Dashboard ................................................................................................................................. 68 b. Main Menu Toolbar ............................................................................................................................ 69 2 Video Insight Administrator Guide IP Enterprise Version 5.0 c. Facility Maps .................................................................................................................................... 111 d. Layouts ............................................................................................................................................. 118 e. Rules Manager.................................................................................................................................. 128 f. TV Decoders ..................................................................................................................................... 132 g. Live View Monitor ............................................................................................................................ 134 h. Left Navigation Tree ......................................................................................................................... 136 i. PTZ Controls pane ............................................................................................................................ 153 j. Search Pane ...................................................................................................................................... 154 k. Live Audio Controls pane.................................................................................................................. 156 l. Layouts Toolbar ................................................................................................................................ 157 m. Camera’s Quick Access toolbar......................................................................................................... 157 n. Server Statistics ................................................................................................................................. 157 G. WEB CLIENT ......................................................................................................................................... 164 a. Configuring IIS ................................................................................................................................ 164 b. Accessing the Web Client .................................................................................................................. 166 c. Using the Web Client ........................................................................................................................ 167 d. Layouts Tool Bar .............................................................................................................................. 171 e. High Speed Mode .............................................................................................................................. 173 f. Configuration Menu ......................................................................................................................... 174 g. Viewing Recordings (Playback) ........................................................................................................ 177 h. Camera Toolbar ................................................................................................................................ 178 i. Creating a Clip .................................................................................................................................. 179 CHAPTER 3: SECURITY ............................................................................................................................... 180 A. USER MANAGER .................................................................................................................................... 180 Adding Users ............................................................................................................................................. 181 Deleting Users ........................................................................................................................................... 182 Modifying Users......................................................................................................................................... 183 Importing Users ......................................................................................................................................... 188 Adding Groups ........................................................................................................................................... 189 Deleting Groups......................................................................................................................................... 191 Modifying Groups ...................................................................................................................................... 192 B. LOGIN ................................................................................................................................................... 197 C. ACTIVE DIRECTORY.............................................................................................................................. 201 Pre-requisites ............................................................................................................................................ 201 Configuring Active Directory ..................................................................................................................... 202 Adding Users or Groups............................................................................................................................. 207 Removing Users or Groups ........................................................................................................................ 211 Viewing Users Permissions ........................................................................................................................ 213 D. LDAP ................................................................................................................................................... 217 E. CHECKSUM ........................................................................................................................................... 218 Enabling Checksum Watermark.................................................................................................................. 218 Verifying a Checksum Watermark .............................................................................................................. 219 F. SYSTEM LOG ......................................................................................................................................... 221 G. ALARM LOG .......................................................................................................................................... 225 CHAPTER 4: CAMERAS................................................................................................................................ 227 A. ADDING CAMERAS ................................................................................................................................ 227 3 Video Insight Administrator Guide IP Enterprise Version 5.0 Automatically ............................................................................................................................................ 228 Manually ................................................................................................................................................... 229 Importing from 3.x Version ....................................................................................................................... 231 B. REMOVING CAMERAS ........................................................................................................................... 232 C. MODIFYING CAMERA DETAILS ............................................................................................................. 232 General Tab .............................................................................................................................................. 233 Record Tab ................................................................................................................................................ 235 Advanced Tab............................................................................................................................................ 241 Motion Settings Tab .................................................................................................................................. 243 Video Settings Tab .................................................................................................................................... 246 Optional Controls Tab ............................................................................................................................... 248 Privacy Zone Tab ...................................................................................................................................... 249 Contact Information Tab........................................................................................................................... 251 Maintenance View Tab.............................................................................................................................. 252 D. DUAL STREAMING CAPABILITY ............................................................................................................ 253 CHAPTER 5: ACCESS CONTROL CONFIGURATION .............................................................................. 254 A. S2 .......................................................................................................................................................... 254 B. RS2 ....................................................................................................................................................... 254 C. DSX ...................................................................................................................................................... 256 D. ISONAS .................................................................................................................................................. 256 E. PAXTON ................................................................................................................................................ 256 F. MONITORCAST ..................................................................................................................................... 257 G. BLACKBOARD ....................................................................................................................................... 260 A. LANE VIEWER ........................................................................................................................................ 264 B. ACCESS VIEW......................................................................................................................................... 267 CHAPTER 6: HEALTH MONITOR ............................................................................................................... 267 A. PRE-REQUISITES ................................................................................................................................... 268 B. INSTALLATION ...................................................................................................................................... 269 C. CONFIGURATION ................................................................................................................................... 271 D. SERVER CONFIGURATION ..................................................................................................................... 273 CHAPTER 7: MEDIA PLAYER ..................................................................................................................... 277 A. LEFT NAVIGATION TREE ...................................................................................................................... 277 B. TOOLBAR .............................................................................................................................................. 283 CHAPTER 8: SYNCHRONIZED PLAYER ................................................................................................... 285 A. SYNCHRONIZED PLAYER CLIP OPTION..................................................................................................... 288 CHAPTER 9: TROUBLESHOOTING............................................................................................................ 290 A. FREQUENTLY ASKED QUESTIONS ......................................................................................................... 290 a. What types of cameras are supported? .............................................................................................. 290 b. Why am I seeing skipping in live view? ............................................................................................. 290 c. I’m having trouble installing the IP server on my machine, what should I do? ................................. 290 d. I can’t get the Health Monitor and my Server to connect .................................................................. 291 e. I just added my servers, why does it keep asking me to reenter them? Not saving added servers....... 291 f. Full list of all ports used by our application and their purpose? ........................................................ 292 g. What does ‘There was a database error, or this version of the database…’ mean? ........................... 293 4 Video Insight Administrator Guide IP Enterprise Version 5.0 h. What is Active Directory anyway? ..................................................................................................... 294 i. How do I set the IP Service to restart in the event of a crash? ........................................................... 295 j. How do I backup and restore my Video Insight database? ................................................................ 297 k. I’d like to migrate all of my servers to one centralized database, how should I do that? .................... 298 l. How to remove Microsoft SQL without having to reformat ............................................................... 298 m. Getting errors when playing recordings in Windows Media Player and VI’s Media Player............... 300 n. How do I add a VP1, VP16, VP8 Encoder or an Arecont type camera with multi channels? ............ 301 o. How do I disable Map Labels for the Web Client? ............................................................................ 301 p. My C Drive is filling up due to Temp Cache, how do I delete it? ....................................................... 302 B. ONLINE RESOURCES ............................................................................................................................. 304 C. REMOTE SUPPORT ................................................................................................................................ 304 D. CONTACT US ......................................................................................................................................... 305 APPENDICES .................................................................................................................................................. 306 APPENDIX A – LICENSE AGREEMENT ..................................................................................................... 307 APPENDIX B – SYSTEM OVERVIEW ......................................................................................................... 310 APPENDIX C - CURRENT CUSTOMERS EXAMPLES .............................................................................. 314 APPENDIX D - ACRONYMS.......................................................................................................................... 316 APPENDIX E – COMMONLY USED CAMERA CREDENTIALS .............................................................. 317 APPENDIX G – CONFIGURING A CNB CAMERA ..................................................................................... 319 APPENDIX H – CONFIGURING A SENTRY FS1000 AND FS2000 CAMERAS ........................................ 321 APPENDIX I – CONFIGURING AN IQEYE CAMERA USING OPTIONAL CONTROLS ....................... 322 INDEX .............................................................................................................................................................. 324 5 Video Insight Administrator Guide IP Enterprise Version 5.0 Chapter 1: Introduction A. Introduction Video Insight’s suite of products was created to protect the next generation of Americans by providing intelligent, easy to use IP Security Solutions. Our software boasts the largest camera integrations available on the market to date; reliability, usability, and performance are our main focus because they are important to us and mainly - you. This comprehensive Administrator Guide was created to encompass everything you’ll need to install and configure our software with plenty of tips and recommendations to customize it for your organization. B. Pre-Requisites Due to the nature of this software and the peripheral equipment such as cameras and their specific settings, creating an optimum environment is a must to achieve the best performance. Pre- requisites for each application are detailed below. a. Servers Each server’s role will need to be identified prior to selecting the right configuration. For the IP server installation the following are required:  Operating Systems: o 2008 Server R2 o 2008 Server Web Edition Online Configuration Tool: o 2008 Server Standard or Enterprise http://www.video- o 2003 Server Web Edition insight.com/Support/Tools/Configurati o 2003 Server Standard or Enterprise on-Calculator.aspx o Windows 7 o Windows Vista o Windows XP Professional  All Windows updates must be current  .Net 3.5  2GB of RAM  Internet Information Services (IIS) with "static content" enabled  User account with full administrative permissions to the local system  Minimum of Dual core 2.4GHz  Run Monitor Station on a separate machine The hardware required for an installation of the Video Insight IP software is determined by a variety of factors including the number of cameras, the resolution of those cameras, the number of frames per second, as well as the number of days of required video storage. 6 Video Insight Administrator Guide IP Enterprise Version 5.0 b. Desktop Clients Monitor Station, the Video Insight thick client, allows users full access to all cameras and provides centralized administration for the system. The Monitor Station requests video from the server in the cameras native format and therefore does not use additional CPU bandwidth. It is used daily to monitor live video as well as recorded video and performance of this machine is just as important; the following are recommended: You can expect HIGHER CPU usage  Operating Systems: All Windows Operating Systems without Direct Show  All Windows updates must be current; specifically Direct Show 9 Support or higher, will be used to display full resolution images  Minimum 2GB of RAM  256MB Graphics card with Direct Show support The total memory required for the Monitor Station is dependent on several factors, most notably the number of cameras to be viewed as well as the method of compression. If H.264 or MPEG4 compressions are used, the memory requirements for the Monitor Station increase because CPU is required to decompress the images. Granted, if additional compressed images are viewed at once, additional CPU is required. c. Web Client This client utilizes Microsoft’s IIS server and is usually installed on the server. In order to support cross platform compatibility, the server will send MJPEG images to the clients that are unable to decompress MPEG4 or H.264 streams. These images are normally provided as a dual stream from the camera, however the server can create a MJPEG but it will utilize CPU resources. The Web Client connects directly to the cameras, not the IP server as the Monitor Station does.  Browsers Supported: o Internet Explorer (IE) 7 and higher o Firefox 7 and higher o Chrome 15 o Safari  IIS 5.1 or higher  Must install and Configure IIS prior to the installation of the software C. Cameras Video Insight supports over 1000 models of cameras from 60 manufacturers around the world and that number is increasing rapidly with each release. Furthermore, we support ONVIF version 7 Video Insight Administrator Guide IP Enterprise Version 5.0 1.03, a universal protocol, if your camera supports it; it should work with our software as well. Camera image will display in our software most of the time right out of the box, however in some cases a camera may default with security on and those credentials will need to be entered. For a complete description of how to add cameras and customize them refer to the Adding Cameras section on page 227. a. Licensing The following may Our licensing structure is simple and easy to use, each camera requires one license. Our licenses are floating instead of seat licenses which means there is no need to ever tie in a affect camera MAC address to a particular camera, If the need to replace a camera arrives, remove the image: bad one from the software and simply add the other.  BitRate  Resolution A few of the camera models we currently offer, such as Arecont for example, will give  Format you the benefit of four camera views: 180 or 360 and only one license is required. We  Location of also offer encoders, such as the VP16, that will allow up to 16 analog cameras using 1 camera license. Contact our Sales Department for your specific licensing requirements: (713) (lighting 621-9779. conditions) D. Network  Number of cameras on The network configuration is extremely important when considering IP Video installation at your server organization. IP Cameras use bandwidth as the currency to stream and deliver information  Firmware between the cameras and the server as well as other media used to access those streams; outlets such as a Web Browser, Monitor Station, iPad and or a Smart Phone. The illustration below is an example of a very basic, isolated network comprising of one switch, one camera and one router to assist in explaining the intricacy of a network even at its simplest form and what affects each part may have on performance. 8 Video Insight Administrator Guide IP Enterprise Version 5.0 The following Network issues may cause cameras to drop:  Camera is using a dynamic IP address instead of a Static one  Another service/device is running with the same IP address thus causing a conflict when both are on.  Multiple applications pulling a stream from one camera (some cameras limit the number of streams)  Power output of a switch is less than required by the cameras. The power outage of a switch has to be greater than the total sum of camera(s) power requirements. Refer to the camera’s manual for Wireless connectivity of that information. cameras is possible, but when considering dead zones, providers, data delivery speed and weather conditions you can expect subpar performance and dropped cameras. There are a slew of Cameras on The type of Ethernet Switch used Internet providers differ both in the marketplace, each provides may attribute to slow frames per capability, plans availability and the different capability, and quality as second delivery from the camera type of cable going into your well as a different set of to the server. A 1 GB/s port organization. For example: Video manufacturer provided default shows a much better performance Stream, much like surfing the web, settings. A few of these general than a 10 Mbit/s, or 100 Mbit/s is drastically different when using settings should be examined and port thus avoiding a bottleneck Dial up (phone cable) as compared possibly changed to suit your scenario. to a DSL or Cable (Fiber Optic or environment and provide the best Coax) so it will affect your video image quality. stream immensely. 9 Router Configuration We recommend using some type of router if your computer is connected to the internet. Routers (SOHO routers) from manufactures like Linksys, provide a simple firewall that protects your server. They connect to your DSL or cable modem, and then connect your server to them. The router prevents all inbound traffic from accessing your network/computers except for the traffic that you specifically allow through. Recommended Setup for your Server and Router: 1. Configure a Static IP address for your Server. Most SOHO routers provide DHCP to dynamically assign IP’s to devices connected to the router. The normal range is 192.168.1.100 – 192.168.1.200. You will want to choose an IP outside of this range. For example 192.168.1.50. (Note: If you have an IT support person or Network Administrator onsite that supports your network check with them for an available IP Address). 2. Configure your router to forward ports 80 and 4011 to your server a. Check your router manual on how to do this. b. www.portfoward.com provides information on how to configure most SOHO routers. c. Save the settings once done and restart the router. 3. Test your configuration by trying to access the Web Client externally. a. Open Internet Explorer and type: http://<external IP>/videoinsight4 b. Keep in mind many routers will not allow you to connect to the external IP when sitting behind the firewall. You will need to be outside your network. c. You can use websites such as http://canyouseeme.org to get your External IP and to verify if your ports are open. 4. If you are still having trouble configuring you router we recommend you call the manufacture for help. We are happy to help, but due to the large number of different routers, many times we are not as knowledgeable as the manufacturer.