01_598155 ffirs.qxp 12/28/05 8:41 PM Page iii Managing Your Business with Outlook® 2003 FOR DUMmIES ‰ by Marcelo Thalenberg 01_598155 ffirs.qxp 12/28/05 8:41 PM Page i Managing Your Business with Outlook® 2003 FOR DUMmIES ‰ 01_598155 ffirs.qxp 12/28/05 8:41 PM Page ii 01_598155 ffirs.qxp 12/28/05 8:41 PM Page iii Managing Your Business with Outlook® 2003 FOR DUMmIES ‰ by Marcelo Thalenberg 01_598155 ffirs.qxp 12/28/05 8:41 PM Page iv Managing Your Business with Outlook®2003 For Dummies® Published by Wiley Publishing, Inc. 111 River Street Hoboken, NJ 07030-5774 www.wiley.com Copyright © 2006 by Wiley Publishing, Inc., Indianapolis, Indiana Published by Wiley Publishing, Inc., Indianapolis, Indiana Published simultaneously in Canada No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning or otherwise, except as permit- ted under Sections 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, 222 Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 646-8600. 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Library of Congress Control Number: 2005936650 ISBN-13: 978-0-7645-9815-9 ISBN-10: 0-7645-9815-5 Manufactured in the United States of America 10 9 8 7 6 5 4 3 2 1 1B/RY/QR/QW/IN 01_598155 ffirs.qxp 12/28/05 8:41 PM Page v About the Author Marcelo Thalenbergis an entrepreneur in the technology indus- try. During the last decade, two of his startups included what today is the Avnet branch in Brazil (a components distributor) and B. I. Tecnologia, a computer telephony integrator that introduced new hardware and software developments into Latin America. Today, Marcelo is a consultant focusing on behavior and technol- ogy. Just as cars were a new technology in the beginning of the 20th century without the benefit of traffic rules or drivers licenses, Marcelo believes that e-mail and instant messaging traffic are dri- ving people crazy — yet almost nobody learns how to deal with them. With very little training, you find out how to shrink the number of messages you deal with and to eliminate many before anyone even writes them. When you analyze the messages you receive and classify them by behavior, you notice why people are sending you messages and why most of the messages arriving in your Inbox are unwanted. In this book, Marcelo applies his work with behavior styles to Outlook to help his readers take control of their office environments and their e-mail Inboxes. Marcelo writes articles about technology and behavior as applied to different segments of business, such as sales, marketing, and working women. In 2002, he wrote a book about time management with Outlook in Portuguese, called Socorro roubaram meu tempo (Help, Who Has Stolen My Time),published by Editora Érica. 01_598155 ffirs.qxp 12/28/05 8:41 PM Page vi 01_598155 ffirs.qxp 12/28/05 8:41 PM Page vii Author’s Acknowledgments Since the end of last century, I intended to write a book about my entrepreneur experience. It turns out that this book is part of my experience in driving hundreds of small daily problems into solu- tions. I’d like to thank all my former coworkers, partners, and stu- dents for their part in developing this knowledge with me. My special thanks goes to Christopher Van Buren for helping me with so many good questions during his editing of the early drafts. Thanks to Helio Fittipaldi, the editor of Saber Eletronicamagazine, who introduced me to my literary agent: Waterside Productions, Inc. and David Fugate. Thanks also go to Greg Croy, for the book title, and to Greg, Kelly Ewing, and Kezia Endsley at Wiley for their support in making this book useful to every reader. 01_598155 ffirs.qxp 12/28/05 8:41 PM Page viii Publisher’s Acknowledgments We’re proud of this book; please send us your comments through our online registration form located at www.dummies.com/register/. Some of the people who helped bring this book to market include the following: Acquisitions, Editorial, and Composition Services Media Development Project Coordinator: Bill Ramsey Project Editor:Kelly Ewing Layout and Graphics: Carl Byers, Andrea Dahl, Acquisitions Editor:Greg Croy Mary J. Gillot, Denny Hager, Stephanie D. 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