MANAGING SERVICE, EDUCATION AND KNOWLEDGE MANAGEMENT IN THE KNOWLEDGE ECONOMIC ERA PROCEEDINGS OF THE 2016 INTERNATIONAL CONGRESS ON MANAGEMENT AND TECHNOLOGY IN KNOWLEDGE, SERVICE, TOURISM & HOSPITALITY (SERVE 2016), JAKARTA, INDONESIA & VLADIMIR STATE UNIVERSITY, VLADIMIR, RUSSIA, 8–9 OCTOBER 2016 Managing Service, Education and Knowledge Management in the Knowledge Economic Era Editors Ford Lumban Gaol Bina Nusantara University, Jakarta, Indonesia Natalia Filimonova Vladimir State University, Russia Fonny Hutagalung University of Malaya, Malaysia CRC Press/Balkema is an imprint of the Taylor & Francis Group, an informa business © 2017 Taylor & Francis Group, London, UK Typeset by V Publishing Solutions Pvt Ltd., Chennai, India All rights reserved. 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(Eds) © 2017 Taylor & Francis Group, London, ISBN 978-1-138-03517-1 Table of contents Preface ix Management of innovative development (on the example of tourism in the Pskov region) 1 L.P. Goncharenko, S.A. Sybachin, S.V. Valeeva & S.V. Horshikyan Assessment of immaterial resources as an innovation tool of long-term social and economic regional development 7 A.A. Yussuf, R.N. Fedosova & T.V. Starikova Development of regional forest potential of Russia in the context of bio-economic trend 13 S.V. Makar & A.V. Yarasheva Practical tools for the assessment of strategic risk factors of entrepreneurial activity 19 Y.V. Kuznetsov, N.V. Kapustina & E.V. Maslova The impact of human resource management on customer loyalty in the hotel industry in Russia 23 U.V. Kuznetsov, E.V. Melyakova & N.G. Kizyan Conformity assessment of concession agreements model to parameters of investment projects in transport infrastructure area 29 P.N. Zakharov, J.A. Zakharova & K.V. Nazvanova Instruments for the implementation of import substitution strategy in the agro-industrial complex 33 V.P. Tretyak, O.A. Anichkina & K.G. Abazieva Enterprise integration in the network electronic market: Choice of the Internet-project implementation directions 37 N.M. Fomenko Philosophy of ancient towns’ economy development evidence from Suzdal, a Russian town 41 N.V. Rodionova & A.D. Shapovalova Dynamic model of the economic and social system control 47 V.E. Krylov Factors determining whether industrial parks are successful or not 53 S.N. Kuznetsova, E.V. Romanovskaya, Y.S. Potashnik, N.E. Grechkina & A.P. Garin Methodological solutions for the production of a new product 59 V.P. Kuznetsov, E.P. Garina, N.S. Andriashina, E.P. Kozlova & S.N. Yashin State instruments choice for strategic planning in Russian regions 65 A.N. Ryakhovskaya, D.I. Ryakhovsky & M.V. Erhov Harmonization of the tax portfolio of an organization by means of situational matrix modeling 69 I.V. Frolova, T.V. Matytsyna, T.G. Pogorelova & E.A. Likhatskaya Assessment of business activity impact on national stock market indices 75 O. Loseva & M. Fedotova Innovative development of a region: Growth pole approach 81 O. Goiher, A. Posazhennikov, A. Loginov, O. Arkadeva & A. Danilov v The methodical approach to the assessment of regional innovation and investment processes 87 O.A. Donichev, S.A. Grachev, D.Yu. Fraymovich & A.K. Kholodnaya Development of public–private entrepreneurship projects 93 N.Y. Omarova, M.M. Omarov & V.A. Shultsev Methodology of e-economy infrastructure research 99 T.N. Beliatskaya & V.S. Knyazkova Assessment of factors influencing the quality of human resources 105 M.V. Rakhova, S.A. Grachev, M.A. Gundorova & M.I. Zakirova Impact of industrial policy on the competiveness of high-technology businesses 111 N.N. Polzunova, N.M. Filimonova, M.Y. Malkerov, O.S. Starostina & I.S. Polzunov Effectiveness of innovations in the process of complex industrial and domestic waste utilization in Vladimir region as a source of raw materials for the modern construction sector 117 I.A. Gandelsman, L.V. Zakrevskaya & I.V. Kozlov Values of modern youth and state youth policy 121 N.V. Morgunova, R.V. Morgunova & I.A. Zaytseva Influence of the state support on the development of small and medium-size entrepreneurship of the Vladimir region 127 T.N. Kashitsina, E.S. Lovkova & S.M. Basharina Predictive analysis of the tourism hospitality development in Slovakia 131 A. Antonyová, P. Antony & B. Soewito Urban areas as educational tourism destinations 137 A.R. Lebedev Methodological aspects of forming a regional benchmarking partnership 141 A.E. Panyagina Current barriers of innovation development of Russian entrepreneurship 145 I.B. Teslenko, A.G. Bezdudnaya & A.M. Gubernatorov The role of innovations in the modern economy and their economic essence 151 L.I. Pugina, N.V. Chaikovskaya & D.V. Chaikovsky Problems of establishment and development of start-ups in Russia 155 I.B. Teslenko & O.B. Digilina Rise and development of the ecosystem of innovative entrepreneurship in Russia 161 O.A. Kornilova & N.V. Abdullayev Exploring the appeals used in creative advertising: A conceptual theory 167 A.R. Rushdan, I. Zulkifli & F.D. Hutagalung Innovative thinking as a factor in the establishment of an innovation-based economy in Russia: Spiritual and moral aspects 173 N.V. Manuilov, S.Z. Mekhdiev, T.A. Iskyanderova & I.N. Novokupova Contemporary regional planning in Russia: Systemic problems and development issues 177 I.I. Saveliyev & T.A. Iskyanderova Employees’ personal potential as the main factor of the innovation activity of a Russian organisation 181 R.N. Fedosova, Yu.I. Petrova, Ye.V. Rodionova & Yu.Ye. Galkina Analysis of the current situation of the production structure of the dairy industry of the Russian Federation regions: Optimization reserves 185 G.V. Jazev, J.F. Anoshina & V.P. Tretyak Competitive differentiators of money-and-credit institutions of modern Russia 191 N.A. Amosova, A.Yu. Kosobutskaya, U.I. Treshevski & A.V. Lodyshkin vi Environmental activities in Indonesian Islamic commercial banks’ corporate social responsibility 199 Y. Andriansyah, A. Sugeng & M. Iqbal Impact of small business sector on quality of life in Russian regions 207 D. Clark & N. Filimonova Model of innovation activities situation in regions 215 S.V. Shtebner, Y.N. Kochetova, M.A. Shumilina & M.I. Lapshina Factors reducing a company’s value in the system of internal financial control 221 S.R. Dreving & L.Y. Khrustova Author index 227 vii Managing Service, Education and Knowledge Management in the Knowledge Economic Era – Lumban Gaol et al. (Eds) © 2017 Taylor & Francis Group, London, ISBN 978-1-138-03517-1 Preface Managing service, education and knowledge management in the Knowledge Economic Era are all impor- tant factors. Managing service focuses on optimizing the service-intensive supply chains that are integrated into supply chain management at the intersection between the actual sales and the customer using infor- mation technology. Information technology is an important necessity in this era of globalization, when any organization without IT is considered incomplete. Information management, service management and web intelligence are important components of IT technology, which are now playing an increasingly important role in modern society. In short, information management is the collection and management of information from one or more sources and the distribution of that information to one or more audiences, which control the planning, structure and organization, controlling, processing, evaluating and reporting of information activities in order to meet client objectives and enable corporate functions in the delivery of information. Especially in the field of education, IT systems are being used more and more frequently in teaching and learning. The SERVE conference and the resultant conference proceedings provide a platform for all research- ers, enterprisers and students to exchange new ideas and application experiences face to face, to establish business or research relations and to find global partners for future collaboration. The research topics addressed cover every discipline in all fields of social science, economics and arts. The conference topic areas especially focus on such disciplines as language, cultural studies, economics, behavior studies, politi- cal sciences, media and communication, psychology and human development. We do hope that this book will have a positive impact on the social sciences, including the disciplines of education, psychology, tourism and knowledge management. Best regards, Ford Lumban Gaol Bina Nusantara University, Indonesia Natalia Filimonova Vladimir State University, Russia Fonny Hutagalung University of Malaya, Malaysia ix