M A L A Y S IA A IR P O R T S H O L D IN G S B E R H A D (4 8 7 0 9 2 -W ) MALAYSIA AIRPORTS HOLDINGS BERHAD (487092-W) Malaysia Airports Corporate Office, Persiaran Korporat KLIA 64000 KLIA, Sepang, Selangor Darul Ehsan, Malaysia (cid:53)(cid:1)(cid:116)(cid:1)(cid:23)(cid:17)(cid:20)(cid:14)(cid:25)(cid:24)(cid:24)(cid:24)(cid:1)(cid:24)(cid:17)(cid:17)(cid:17)(cid:1)(cid:1)(cid:1)(cid:1)(cid:1)(cid:1)(cid:39)(cid:1)(cid:116)(cid:1)(cid:23)(cid:17)(cid:20)(cid:14)(cid:25)(cid:24)(cid:24)(cid:24)(cid:1)(cid:24)(cid:24)(cid:24)(cid:25) www.malaysiaairports.com.my A n n u a l R e p o r t 2 0 1 1 Annual Report 2011 MALAYSIA AIRPORTS HOLDINGS BERHAD (487092-W) These are exciting times for the aviation industry and especially for us at Malaysia Airports. In line with our business direction ‘Runway to Success’ , we aim to be a world- class airport business. In order to achieve this, we will create and implement strategic initiatives in the areas of increasing traffic growth, enhancing service excellence and commercial development. As we continue on our journey, we are clearly taking flight towards a highly promising and successful future. 13th Annual General Meeting Date : 29th March 2012, Thursday Time : 11.00 am Venue: Ballroom, Level 1 Pan Pacific Kuala Lumpur International Airport Hotel 2 8 20 42 Preface Performance Review Perspectives (cid:116) 3 Our Vision (cid:116) 3 Our (cid:116) 8 Notice of 13th Annual (cid:116) 20 Key Financial Highlights (cid:116) 21 Group Segmental (cid:116) 42 Chairman’s Mission (cid:116) 4 Media General Meeting (cid:116) 12 Statement Analysis (cid:116) 22 Statement of Distribution (cid:116) 23 Statement (cid:116)(cid:1)64 Highlights (cid:116) 6 Letter Accompanying the Notice of 13th Statement of Financial Position (cid:116) 24 Statement Managing Director’s from the Chairman Annual General Meeting (cid:116) 16 of Workforce (cid:116) 24 Group Quarterly Performance Review of Operations Proposed Amendments to the (cid:116) 25 Group 5-Year Summary (cid:116) 26 5-Year Financial (cid:116) 102 Corporate Company’s Articles of Association (cid:116) Highlights (cid:116) 27 Share Price, Volume Traded Responsibilities 17 Location of the Annual General & Market Capitalisation (cid:116) 28 Group Financial Meeting Venue Performance Review (cid:116) 34 Airport Performance Benchmark (cid:116) 36 Dividend Policy (cid:116) 38 Financial Calendar 120 142 168 210 Leadership Corporate Framework Governance Financial (cid:116) 168 Statement on Corporate Governance (cid:116) 192 (cid:116) 120 Board of (cid:116) 142 Corporate Profile (cid:116) 146 (cid:116) 210 Financial Risk Management Statement (cid:116) 194 Board Audit Directors (cid:116) 130 Group Corporate Information (cid:116) 148 Statements Committee Report (cid:116) 196 Terms of Reference MAHB Senior Management Group Corporate Structure (cid:116) 152 Board Audit Committee (“BAC”) (cid:116) 199 Statement Calendar of Events 2011 (cid:116) 160 on Internal Control (cid:116) 208 Statement of Directors’ Awards & Accolades 2011 (cid:116) 162 Responsibility Airports Operated by the Group (cid:116) 164 Malaysian Airports Location & Overseas Airports Managed by MAHB 347 (cid:116) 347 MAHB (Malaysia Airports Holdings Bhd) Traffic 2011 (cid:116) 348 Passenger Movements 2011 (cid:116) 350 Passenger Movements (2002–2011) (cid:116) 352 Passenger Movements at KL International Airport 2011 (cid:116) 353 International Passenger Movements by Sectors at KL International Airport 2011 (cid:116) 362 Commercial Aircraft Movements 2011 Airports Statistics (cid:116) 364 Commercial Aircraft Movements at KL International Airport 2011 (cid:116) 365 Commercial Aircraft Movements (2002–2011) (cid:116) 367 All Aircraft Movements (2002–2011) (cid:116) 368 Cargo Movements 2011 (cid:116) 370 Cargo Movements (2002–2011) (cid:116) 372 Cargo Movements at KL International Airport 2011 (cid:116) 373 International Cargo Movements by Sectors at KL International Airport (cid:116) 382 Mail Movements 2011 (cid:116) 384 Mail Movements (2002–2011) (cid:116) 386 Mail Movements at KL International Airport 2011 (cid:116) 387 International Mail Movements by Sectors at KL International Airport 2011 (cid:116) 391 Movements at MAHB STOLports in Sabah & Sarawak 2011/2010 (cid:116) 392 Airlines Operating at KL International Airport 2011 (December) (cid:116) 393 Definitions (cid:116) 394 Statistics of Shareholdings (cid:116) 398 Shareholders and Investors Information (cid:116) 399 List of Properties (cid:116) 401 Group Corporate Directory (cid:116) 403 Airports Directory (cid:116) 404 Map to the AGM Venue (cid:116)(cid:1)(cid:1)(cid:49)(cid:83)(cid:80)(cid:89)(cid:90)(cid:1)(cid:39)(cid:80)(cid:83)(cid:78) OUR VISION World-Class Airport Business OUR MISSION ‘Providing World-Class Aviation Gateways; Managing Cost-Effective Airport Network And Services; And Exceeding The Expectations Of Customers, Shareholders And Other Stakeholders’ 4 MALAYSIA AIRPORTS HOLDINGS BERHAD (cid:175) annual report 2011 MEDIA HIGHLIGHTS 5 6 MALAYSIA AIRPORTS HOLDINGS BERHAD LETTER FROM THE CHAIRMAN (cid:175) annual report 2011 Dear Shareholder, On behalf of the Board of Directors, it is This year corresponds with our continuous my pleasure to enclose herewith a copy of drive in the implementation of our five-year the Annual Report and Audited Financial business direction for 2010 to 2014, the Statements of Malaysia Airports Holdings “Runway to Success”, which was unveiled in Berhad (“the Company” or “MAHB”) for the year 2010. It is therefore apt that the theme year ended 31 December 2011. The Annual for our Annual Report is “Taking Flight“. Report also contains the Notice of the Thirteenth Annual General Meeting (“the The Annual Report and Audited Financial AGM”) and a map showing the location of Statements provide comprehensive the Meeting. The AGM will once again be statements of our strategic direction, latest held at Gateway Ballroom, Level 1, The Pan undertakings, achievements and awards, Pacific KLIA, Kuala Lumpur International corporate responsibilities and governance- Airport, Jalan CTA 4B, 64000 KLIA, Sepang, initiatives, as well as the Company’s Selangor Darul Ehsan on Thursday, 29 financial disclosures for the shareholders’ March 2012 at 11.00 a.m. attention and review. These documents can also be accessed at our corporate website at www.malaysiaairports.com.my.