Program Management Leadership Creating Successful Team Dynamics Best Practices and Advances in Program Management Series Series Editor Ginger Levin PUBLISHED TITLES Program Management Leadership: Creating Successful Team Dynamics Mark C. Bojeun Successful Program Management: Complexity Theory, Communication, and Leadership Wanda Curlee and Robert Lee Gordon From Projects to Programs: A Project Manager’s Journey Samir Penkar Sustainable Program Management Gregory T. Haugan Leading Virtual Project Teams: Adapting Leadership Theories and Communications Techniques to 21st Century Organizations Margaret R. Lee Applying Guiding Principles of Effective Program Delivery Kerry R. Wills Construction Program Management Joseph Delaney Implementing Program Management: Templates and Forms Aligned with the Standard for Program Management, Third Edition (2013) and Other Best Practices Ginger Levin and Allen R. Green Program Management: A Life Cycle Approach Ginger Levin Program Management Leadership: Creating Successful Team Dynamics Mark C. Bojeun The Essential Program Management Office Gary Hamilton Project Management in Extreme Situations: Lessons from Polar Expeditions, Miltary and Rescue Operations. and Wilderness Explorations Monique Aubry and Pascal Lievre Program Management for Business: Aligning and Integrating Strategy, Process, Technology, People and Measurement Satish P Subramanian Program Management Leadership Creating Successful Team Dynamics Mark C. 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Stockdale Contents Preface ....................................................................................................xi About the Author. .................................................................................xv Chapter 1 Introduction .......................................................................1 Summary of Book ........................................................................4 Key Benefits of THis Book .........................................................11 SeCtion i Leadership and Program Management Chapter 2 Leadership Study ..............................................................15 Chapter 3 Developing and Achieving a Common Vision ...............19 Chapter 4 The History of Project and Program Management .......27 Project Management History ...................................................27 Program Management History ...............................................33 PMI Definition of a Program ..............................................33 Overview of Program Management .......................................35 Strategy Alignment ..............................................................36 Program Benefit Management ............................................37 Program Stakeholder Engagement .....................................38 Program Governance ...........................................................41 Program Life Cycle Management ......................................43 Chapter 5 Distinction between Portfolio, Program, and Project Management ........................................................45 Program Success Factors ..........................................................47 Case Study: Command and Control ......................................48 Discussion Questions ...........................................................49 Summary................................................................................49 vii viii • Contents SeCtion ii Leadership Chapter 6 Introduction to Leadership .............................................53 Leadership versus Management ..............................................55 Chapter 7 External Factors Affecting Leadership ...........................65 Stakeholder Community ..........................................................65 Organizational Culture and Processes ...................................67 Internal/External Auditing ................................................68 Legal/Regulatory Changes .................................................68 Executive Leadership ...........................................................69 Geographically Diverse Teams ...........................................70 Chapter 8 Individual Motivation ......................................................71 Chapter 9 Leadership Theories .........................................................81 Leadership Styles and Traits ....................................................83 Transactional Leadership ....................................................83 Transformational Leadership..............................................87 Light and Dark Leadership ..................................................93 Command and Control ......................................................99 Situational Leadership .......................................................101 Trait THeories ...........................................................................111 Values Ethics and Beliefs ........................................................114 Chapter 10 Leadership in Program Management ...........................119 Case Study ...............................................................................120 Case Study Quiz.......................................................................121 Discussion Questions ..............................................................121 SeCtion iii Leadership and teams Chapter 11 Building Teams. ..............................................................125 Chapter 12 Team Dynamics. .............................................................133 Contents • ix Chapter 13 High-Performing Teams (HPTs) ...................................141 Definition of a High-Performing Team ...............................141 HPT Success Factors ...............................................................150 Shared Purpose and Direction .........................................150 Motivating Goals ................................................................150 Commitment to Individual and Team Roles ..................151 Multidirectional Communication ....................................151 Authority to Decide or Act ...............................................154 Reliance on Diverse Talents ..............................................155 Mutual Support and Trust .................................................156 Characteristics of a High-Performing Team .......................156 Setting Goals THat Inspire High Team Performance .........160 Goal-Setting THeory ...........................................................161 Performance Orientation ...................................................162 Chapter 14 Improve Team Motivation, Morale, and Productivity 165 Chapter 15 Conflict Resolution ........................................................169 Five Approaches to Conflict Management ..........................173 Chapter 16 Case Study in Leading Teams. .......................................177 Case Study Questions .............................................................177 Discussion Questions ..............................................................178 SeCtion iV Formal Leadership Processes Chapter 17 Formal Processes ............................................................181 Program Management as a Function of Productivity ........181 Driving Project Management through Better Program Management .............................................................................184 Distinctions between Program and Project Management ........................................................................185 Governance as Support for Program Management and Not as a Baton ..........................................................................186 Case Study ................................................................................187