Cornell Law Review Volume 103 Article 2 Issue 4May 2018 Lawyers' Abuse of Technology Cheryl B. Preston J. Reuben Clark Law School, Brigham Young University Follow this and additional works at:https://scholarship.law.cornell.edu/clr Part of theInternet Law Commons,Legal Ethics and Professional Responsibility Commons, and theLegal Profession Commons Recommended Citation Cheryl B. Preston,Lawyers' Abuse of Technology, 103CornellL.Rev. 879 (2018) Available at: https://scholarship.law.cornell.edu/clr/vol103/iss4/2 This Article is brought to you for free and open access by the Journals at Scholarship@Cornell Law: A Digital Repository. It has been accepted for inclusion in Cornell Law Review by an authorized editor of Scholarship@Cornell Law: A Digital Repository. For more information, please contact [email protected]. LAWYERS' ABUSE OF TECHNOLOGY Cheryl B. Prestont INTRODUCTION ........................................... 881 I. MECHANISMS FOR ADDRESSING TECHNOLOGY ABUSES .. 883 A. Model Rules of Professional Conduct .......... 884 B. Professionalism and Civility Standards or Creeds ................................. 886 C. Ethics Opinions and Court Opinions .......... 888 D. Best Approach for an Immediate Need ........ 889 E. Speech and Other Legal Implications of Lawyer Regulation .............................. 890 II. WHY TECHNOLOGY ABUSES WARRANT IMMEDIATE AND TARGETED COVERAGE .............................. 893 A. Lack of Anonymity and Privacy ............... 893 B. Rights W aivers ............................... 895 C. Misplaced Trust .............................. 896 D. Ubiquity and Diffusion ....................... 898 E. Verifiability................................... 899 F. Permanence and Aggregation ................. 899 G. Instantaneity and Informality ................. 900 H. Lack of Context .............................. 903 III. PROPOSED CHANGES TO ADDRESS TECHNOLOGY ABUSE IN THE LAw ....................................... 904 A. Rule 1.1: Competence ..................... 905 B. Model Rule 1.6(a) and (c): Confidentiality of Information .......... 909 1. Oversharing .............................. 910 2. Reviews, Ranking, and Feedback .......... 911 3. Internet Provider Disclosures............... 913 4. Unsecured Access......................... 914 5. Terminated Devices ....................... 916 6. Ransomware.............................. 917 7. Employer Access .......................... 919 8. Employee Access.......................... 920 9. Information Storage ....................... 922 t Edwin M. Thomas Professor of Law, Emerita, J. Reuben Clark Law School, Brigham Young University. I thank the staff of the BYU law school library for tremendous support and the faculty for reviews and comments. I also thank Austin R. Martineau for his in-depth work on the original draft, and Matthew J. Sorensen, Brandon Stone, and Andrew Hoffman. 879 880 CORNELL LAW REVIEW [Vol. 103:879 10. Reasonable Efforts to Protect ............. 924 C. Rule 1.7(b) and (c): Conflicts of Interest ....... 930 D. Rule 3: Obstruction and Extrajudicial Statements . .............................. 931 1. Rule 3.4(a): Obstructiona nd Spoilation of Evidence............................. 931 2. Rule 3.6: ExtrajudicialS tatements by Non- Prosecutors ........................... 932 3. Rule 3.8: ExtrajudicialS tatements by Prosecutors ........................... 933 E. Rules 3.4, 4.1, 4.4, and 5.3: Abuse of the Research Process . ........................ 934 1. Friending ................................. 936 2. False Names and Identities ................ 939 3. Entrapping Disclosures ................. 940 4. Hacking ............................. 942 F. Rule 3.4(b): Coaching Witnesses ............. 943 G. Rules 3.5 and 4.2: Ex Parte Communications ....................... 944 1. Friending ............................ 945 2. Follower Notifications. .................. 946 3. Public Posts Intended as Messages ........ 947 H. Rule 5.5: Unauthorized Practice of Law ....... 950 I. Rule 7.1: Misleading Information about a Lawyer's Services . ........................ 956 J. Rules 7.2 and 7.3: Restrictions on and Requirements of Advertising ................ 959 K. Rule 8.2: Disparaging Judicial and Legal Officials................................ 961 L. Rule 8.4: Maintaining the Integrity of the Profession.............................. 962 1. Rule 8.4(c): Fraud and Deception. .......... 962 2. Rule 8.4(e): Improper Implication of Influence. ............................. 963 3. Rule 8.4(d) and Rule 8.4(g): Conduct Prejudicialt o the Administration of Justice . 966 a. Rude, Crude, and Inhumane Descriptions of Participantsi n the Legal System ................................ 966 b. Disrespecting Opposing Counsel, Opposing Clients, and Others .......... 968 c. Creation, Use, and Storage of Improper Electronic Content .................. 971 4. Rule 8.4(g): Discriminationa nd Prejudice ... 973 CONCLUSION ...................................... 974 2018] LAWYERS' ABUSE OF TECHNOLOGY 881 INTRODUCTION Lawyers are highly educated and, allegedly, of higher than average intelligence, but sometimes individual lawyers demon- strate colossal errors in judgment, especially when insuffi- ciently trained in the new and emerging risks involved with the technological age. For instance, although the internet is a nec- essary tool for attorneys' and is now a prominent feature in the everyday lives of all actors in the legal system,2 this technology poses particularized and often unanticipated risks of profes- sional and ethical abuse-risks that are extraordinary both in quantity and intensity. As Harvard's Director of the Center for the Legal Profession warned: We are "only at the forefront of seeing the kind of changes that technology is likely to bring to legal practice," and these changes will "have a profound effect on how we think about regulating lawyers."4 Unfortunately, the American Bar Association (ABA) missed an opportunity it 1 Sofia S. Lingos, Solo and Small Firm, A.B.A. TECHREPORT, 2016, at 1, 8 https://www.americanbar.org/groups/law-practice/publications/techreport/ 2016/solo_small_firm.html [https://perma.cc/E4HK-TQ64] ("It is undeniable that technology plays an ever increasing role in our profession and that gaining and maintaining an aptitude early on is necessary."); see also 4 AM. BAR ASS'N, LEGAL TECHNOLOGY SURVEY REPORT: WEB AND COMMUNICATION TECHNOLOGY xxxi (2013) (reporting that lawyers increasingly rely on email, text messaging, web conferenc- ing, and social networking to communicate with clients and others); Robert Am- brogi, This Week in Legal Tech- Ethics and Technology Competence, ABOVE THE L. (July 11, 2016, 3:02 PM), http://abovethelaw.com/2016/07/this-week-in-legal- tech-ethics-and-technology-competence/ [https://perma.cc/KVG6-CZTE] (dis- cussing how a firm that is not up-to-date with advances in technology not only faces a odmpetitive disadvantage, but also risks ethical rebuke). 2 See RICHARD SusSIND, THE END OF LAWYERS? RETHINKING THE NATURE OF LEGAL SERVICES 107 (rev. ed. 2010) ("[Ihf you are not [connected to the network and accessible to your client], there is every chance . .. that your competitors will be. The astute lawyer of tomorrow, even if grudgingly, will want to have more or less full-time presence, day and night, on the network, to ensure that any queries from clients will be addressed by their firm rather than by another."); Aaron Street, Mobile Technology, A.B.A. TECHREPORT, 2016, at 1, 2 https://www.americanbar. org/groups/law-practice/publications/techreport/2016/mobile.html [https:// perma.cc/5M7X-APLW] (last visited Aug. 10, 2017) ("In total, 77% [of survey respondents] say they use the internet for working away from the office. Presuma- bly, these 2016 Survey respondents assumed 'use the internet' was somehow different than accessing email, because 99% check email while out of the office (89% regularly do)."). 3 Drew T. Simshaw, Ethical Implications of Electronic Communication and Storage of Client Information, 59 RES GESTAE, Dec. 2015, at 9. See also Lingos, supra note 1, at 2 ("Technological incompetence is not merely a disadvantage, it may be an actual ethical violation."). 4 David. B. Wilkins, Some Realism About Legal Realismf or Lawyers: Assess- ing the Role of Context in Legal Ethics, in LAWYERS IN PRACTICE: ETHICAL DECISION MAKING IN CONTEXT 25, 34-35 (Leslie C. Levin & Lynn Mather eds., 2012). 882 CORNELL LAW REVIEW [Vol. 103:879 had with its own Ethics 20/20 Commission5 to address mean- ingful changes in the practice of law wrought by technology.6 However, the opportunities for unethical and unprofessional behavior in the use of electronic communications and storage cannot be ignored. This Article assesses the risks of technology abuse and proposes a scheme for addressing the professional and ethical problems that have and will continue to accompany the shift to digital lawyering. Part I of this Article sets the stage for how to effect change within the existing regulatory scheme to address technoblunders in the legal field. It differentiates various modes of managing and punishing lawyers and briefly explains the role of the First Amendment in regulation of the bar. Part II demonstrates why technologies pose inherent, increased, and intensified risks for incivility, unprofessionalism, and unethical behavior. While the core principles of honesty, respect of others, and confidentiality that are the basis of the Model Rules of Professional Conduct7 (Model Rules or Rule) and civility standards adopted by individual state, local, and court bar associations do not change with the use of technology, the gaps and ambiguities in the Model Rules and the civility standards make them ineffectual in addressing technology. Lawyers need to be informed, trained, and warned about specific risks to avoid in an area where the risks are new and any error in judgment can be unusually extensive and severe. In addition, the newness of the technology and the widespread use of email, Facebook, Linkedln, Twitter, Yelp, Angie's List, AVVO, Law- yers.com, various platforms for blogs and chatrooms, and other sites warrant efforts to provide more advance guidance alerting of risks and defining safe practices than is necessary with long recognized practice hazards that law students are taught to avoid. Public realization that lawyers are incompe- tent to use technology, are spying or otherwise deceiving others to get electronic information, or cannot be trusted to keep con- fidential information and defense strategy private undermines the entire profession. 5 ABA President Carolyn B. Lamnm Creates Ethics Commission to Address Technology and Global Practice Challenges Facing U.S. Lawyers, ME- DIA.AMERICANBAR.ORG (Aug. 4, 2009), https://americanbarassociation.wordpress. com/2009/08/04/aba-president-carolyn-b-lamm-creates-ethics-commission-to- address-technology-and-global-practice-challenges-facing-u-s-lawyers/ [https:// perma.cc/Y72D-VVEQ] (announcing the creation of the Ethics 20/20 Commission). 6 See infra notes 9-10. 7 MODEL RULES OF PROF'L CONDUCT (AM. BAR ASS'N 2013). 2018]1 8A WYERS' ABUSE OF TECHNOLOGY 883 Part III provides specific ways that attorneys can and do use technology unprofessionally and unethically and suggests specific changes to address these issues. Part III is organized in the numerical order of the provision of the Model Rules most relevant to particular harms. Although ordered in accordance with the Model Rules, the same concerns arise with published professionalism standards. The recommendations are targeted not exclusively to changes in the Model Rules. Recognizing the institutional and political difficulty of effecting any changes in the Model Rules and the urgency of addressing technology risks, I recommend that changes be made, first, in the various bar associations' professionalism standards, and then through the process of adopting Model Rules. Because drafting consis- tent and clear professionalism standards can be daunting, I suggest specific language for each of the concerns. The related twin problems of educating lawyers and making certain that regulations are enforced are beyond the scope of this Article.8 I MECHANISMS FOR ADDRESSING TECHNOLOGY ABUSES Attorney conduct is subject to regulation as a condition to licensure, membership in bar associations, and admittance to practice before particular courts. Like participants in other endeavors, such as securities traders and sports competitors, lawyers are subject to rules. The directives and guidelines for conduct in the profession come in various forms. In spite of these various rules, the profession has made almost no effort to explicate for future guidance how technology may pose particular risks to civility, professionalism, and eth- ics and how the risks should be addressed. One lawyer stated it this way: "All the rules that the legal profession relies on to instruct lawyer behavior were forged before the emergence of twenty-first century technology. The rule book for this young century has not been written yet."9 One major issue in regulating lawyers is the need to control their willful and intentional violations of ethical and profes- sional standards. Many willful violations are covered in the Model Rules. But that level of regulation is insufficient. As the technoblunders explicated in this Article demonstrate, at least some attorneys are just negligent in their use of technology and 8 For a discussion of these issues, see Cheryl B. Preston, Professionalism in the Trump Era (unpublished manuscript) (on file with author). 9 Ken Strutin, Social Media and the Vanishing Points of Ethical and Constitu- tional Boundaries, 31 PACE L. REV. 228, 264 (2011). 884 CORNELL LAW REVIEW [Vol. 103:879 others do not seem to consciously register the misrepresenta- tions inherent in their use of new discovery searches and other methods. In many cases the lawyer should have realized that such conduct was inappropriate and foreseen the harmful con- sequences. Other technoblunders are a result of insufficient recognition of new risks. A. Model Rules of Professional Conduct The primary mechanism for lawyer regulation is the Rules of Professional Conduct promulgated in model form by the ABA and adopted, typically with few variations, by the various state bar associations.10 I refer generally to all state versions as Model Rules, unless a variation in a particular state context is noted. The Rules define with some precision the point at which disciplinary action will be taken." But the level of conduct in the Model Rules is set to a low goal-minimal ethics. Even then, continuing and escalating instances of misbehavior demonstrate that the Model Rules are insufficient to regulate attorney conduct.12 The ABA has mechanisms to evaluate where the Model Rules need changes and to propose draft language. '3 Unfortu- 10 All states have based their ethics rules on the Model Rules, except Califor- nia, where the Model Rules "may be considered as a collateral source." Diane Karpman, ABA Model Rules Reflect Technology, Globalization, CAL. ST. B.J. (Sept. 2012), http://www.calbarjoumal.com/September2012/EthicsByte.aspx [https:/ /perma.cc/PUJ7-QCD4]. In other states, the Model Rules are "considered highly influential guidance when states update their own idiosyncratic Rules of Profes- sional Conduct." Id. 11 Cheryl B. Preston & Hilary Lawrence, Incentivizing Lawyers to Play Nice: A National Survey of Civility Standards and Options for Enforcement, 48 U. MICH. J.L. REFORM 701, 710-11 (2015). 12 See John S. Dzienkowski, Ethical Decisionmaking and the Design of Rules of Ethics, 42 HoFsTRA L. REv. 55, 70-71 (2013) (citing, e.g., Joan C. Rogers, Ethics 20/20 Commission Airs Proposals on Conflicts-Checking, Choice of Rules Pacts, BLOOMBERG BNA (Sept. 14, 2011), http://www.bna.com/ethics-2020-commnis- sion-nl2884903471, [https://perma.cc/CH4Q-WLKDI for its discussion of an interview with Anthony E. Davis, Esq. about the limited scope of the Ethics 20/20 Commission's recommendations and its discussion of the ABA's inability to effec- tively revise the Model Rules to keep current with the realities of modem practice and the debilitating politics within the ABA). 13 The ABA commenced a review of the Model Rules in 1997 when it estab- lished the ABA Commission on Evaluation of the Rules of Professional Conduct ("Ethics 2000 Commission") to consider necessary changes based on develop- ments since the Model Rules were adopted in 1983. For a more detailed descrip- tion of how changes to the Model Rules can be initiated and adopted, and the history of such amendments, see Dzienkowski, supra note 12, at 87-88. The product of the 20/20 Commission was thoughtfully criticized by Professor Dzienkowski. Id. at 71 ("Most observers viewed Ethics 20/20 as a major opportu- nity to examine and consider changes that recently have taken place in the legal professions of the United States and other countries. The resulting work product, 2018] LAWYERS' ABUSE OF TECHNOLOGY 885 nately, the ABA Commission 20/20, specifically tasked to ad- dress advances in technology, made its contribution submerged into the comment for Model Rule 1.1.14 The Com- ment offers only the following vague and insubstantial advice: "[A] lawyer should keep abreast of changes in the law and its practice, including the benefits and risks associated with rele- vant technology."15 In terms of other forms of direction, the ABA has only begun to scratch the surface with an opinion letter on social media, but it is directed only at judges.'6 Com- mentators widely criticized the failure to realistically address technology; for instance, one quipped, "The Deafening Silence of the ABA Model Rules."' 7 Even in an ideal world, the process of the ABA adopting changes to the Model Rules and urging each bar association to adopt the changes, is political, cumbersome, and lengthy.", A level of care to involve all constituencies and changes that are the result of long term thoughtfulness may be necessary for crafting a uniform set of rules that lead directly to enforceable punishments,' 9 but the ABA has used these procedures to however, has disappointed many scholars and lawyers because the results do not match the promises."). 14 MODEL RULES OF PROF'L CONDUcT r. 1.1 cmt. 8 (AM. BAR ASS'N 2013) ("To maintain the requisite knowledge and skill, a lawyer should keep abreast of changes in the law and its practice, including the benefits and risks associated with relevant technology, engage in continuing study and education and comply with all continuing legal education requirements to which the lawyer is subject."). 15 Id. 16 ABA Comm. on Ethics & Profl Responsibility, Formal Op. 462 (2013) [here- inafter ABA Formal Op. 462] (discussing judge's use of electronic social network- ing media). 17 Saleel V. Sabnis, Attorney Ethics in the Age of Social Media, A.B.A. (June 8, 2016,) http://apps.americanbar.org/litigation/committees/professional/arti- cles/spring2O16-0616-attorney-ethics-age-social-media.html [https://perma.cc/ T4GQ-6S6P]. He continued, saying: When the ABA amended the Model Rules of Professional Conduct in 2013, there was no specific mention of social media other than a not-so-subtle reminder that an attorney must stay abreast of changes in technology. The ABA's silence was incongruous with the everyday demands placed on litigators to harvest information on social media. Id. 18 See, e.g., Lorelei Laird, Discriminationa nd Harassment Will Be Legal Ethics Violations Under ABA Model Rule, A.B.A. J. (Aug. 8, 2016, 6:36 PM CDT), http:// www.abajournal.com/news/article/houseof delegatesstrongly-agrees-tojrule makingdiscrimination andharass [https://perma.cc/L7DR-KJSL] (discussing how difficult it is to amend the Model Rules). 19 Albeit in a different context, one author's argument that we should not address advances in technology by changing the Rules is convincing. In arguing that the rules of civil procedure should not be amended to take into consideration advances in technology, the author states, "'a change devised now might be irrele- vant, and might even be harmful, four years from now.'" Steven S. Gensler, 886 CORNELL LAW REVIEW [Vol. 103:879 avoid taking action. Expecting timely revisions of the Model Rules to further address technology is at best a long-term goal. In fact, Professor Dzienkowski argues that "the structure of the ABA is such that few, if any, fundamental reforms have any chance of adoption by the ABA House of Delegates."20 B. Professionalism and Civility Standards or Creeds In an attempt to address the lapses of the Model Rules,21 many states and courts adopted express statements of accept- able and unacceptable behavior norms.22 Taking on many dif- ferent names, these statements of professionalism were originally envisioned to serve an aspirational purpose, clarify- ing and in some instances going beyond the Model Rules. These published best practices are denominated as profession- alism and civility standards, creeds, pillars, codes, etc.23 I use these common titles interchangeably. The stated expectations in creeds generally aim higher than the minimums delineated in the Model Rules and are designed "to encourage dedication to professionalism and civility."24 Today, many jurisdictions Special Rules for Social Media Discovery?, 65 ARK. L. REv. 7, 36 (2012) (quoting Richard L. Marcus, Confronting the Future: Coping with Discovery of Electronic Material, 64 LAW & CONTEMP. PROBS. 253, 280 (2001)). 20 Dzienkowski, supra note 12, at 92. 21 See id. at 73 (noting that codes of civility "were largely viewed as a solution to the failures of the ABA Model Codes"). 22 See A. Darby Dickerson, The Law and Ethics of Civil Depositions, 57 MD. L. REv. 273, 302 (1998) (citing 2 GEOFFREY C. HAZARD, JR. & W. WILLIAM HODES, THE LAW OF LAWYERING: A HANDBOOK ON THE MODEL RULES OF PROFESSIONAL CONDUCT § AP4:107, at 1269-70 (2d ed. 1994 & Supp. 1997)) ("Many civility or conduct codes were formulated in the 1980s and 1990s."). The number of creeds seems to have fluctuated over the years from 100 in 1995 to 150 in 2005. Marvin E. Aspen, A Response to the Civility Naysayers, 28 STETSON L. REv. 253, 253 n.2 (1998). See also Allen K. Harris, IncreasingE thics, Professionalisma nd Civility: Key to Preserv- ing the American Common Law and AdversarialS ystems, 2005 PROF. LAW 91, 112 ("More than 150 state, county and city bar assodiations have adopted profession- alism codes to encourage enhanced professional behavior and support increased judicial control of incivility and other unprofessional behavior."). Today there are about 125 such creeds that various organizations and jurisdictions in the United States have adopted. This decline may reflect consolidation, for instance, where lower courts exchange individual creeds for those of the state or circuit. The ABA has compiled an extensive, but not exhaustive nor current, list of the profession- alism creeds adopted in various jurisdictions around the United States. Profes- sionalism Codes, A.B.A., http://www.americanbar.org/groups/professional responsibility/resources/professionalism/professionalismcodes.html [https:// perma.cc/K9E9-V3CB] (last updated Mar. 2017). 23 For a list of extant creeds and how they are styled, see Preston & Lawrence, supra note 11, app. A. 24 Id. at 707. 2018]1 LAWYERS' ABUSE OF TECHNOLOGY 887 have taken steps towards making professionalism creeds enforceable. 25 In professionalism standards, an ideal place to address new and changing issues, there is virtually no treatment of technology abuses.26 The first two states to hint at the issue in professionalism standards are Utah and Florida.27 The pream- ble to Utah Standards of Professionalism and Civility now states: Lawyers should educate themselves on the potential impact of using digital communications and social media, including the possibility that communications intended to be private may be republished or misused. Lawyers should understand that digital communications in some circumstances may have a widespread and lasting impact on their clients, them- selves, other lawyers, and the judicial system.28 The Florida Expectations of Professionalism was amended in 2015 to include: 2.5 A lawyer's communications in connection with the prac- tice of law, including communications on social media, must not disparage another's character or competence or be used to inappropriately influence or contact others. (See R. Regu- lating Fla. Bar 4-8.4(d)). 2.6 A lawyer should use formal letters or e-mails for legal correspondence and should not use text messages to corre- spond with a client or opposing counsel unless mutually agreed.29 25 Id. 26 Id. at tbl.9. Only three creeds from that survey mention technology in any form, and they address it only in terms of transmitting material. Id. The most comprehensive treatment of technology is from the Denver Bar Association: 1. We will use data-transmission technologies only as an efficient means of communication and not as a means of obtaining an unfair advantage. The use of such technologies does not require receiving counsel to discontinue other matters to respond. 2. We will honor reasonable requests to retransmit materials or to provide hard copies. DENVER BAR ASS'N, PRINCIPLES OF PROFESSIONALISM (May 2007), http://www.den bar.org/portals/dba/repository/professionalism.pdf [https://perma.cc/JFN8-3 RLP]. 27 No professionalism statements included other uses of technology as of 2014. See Preston & Lawrence, supra note 11, at 714 n.75. 28 UTAH STANDARDS OF PROFESSIONALISM & CIVILTY pmbl. (2014). 29 FLA. BAR, PROFESSIONAL EXPECTATIONs 2 (2015), https://www.floridabar.org/ wp-content/uploads/2017/04/professionalism-expectations.pdf [https:// perma.cc/R3KJ-DZ7T]; see also FLA. BAR, OATH OF ADMISSION TO THE FLORIDA BAR (2017), https://www.floridabar.org/wp-content/uploads/2017/04/oath-of-ad mission-to-the-florida-bar-ada.pdf [https://perma.cc/TGQ4-464W] ("To opposing