1997 JRBS INDEX BY TITLE (SPRING - WINTER) A-G ing: Why HMDA and CRA Should “Industry Structure: Electronic “A New Bank-Thrift Charter: How Be Repealed” Benston, George J. Delivery’s Potential Effects on To Design One” Horvitz, Paul M. AUTUMN 1997 Retail Banking” Radecki, SPRING 1997 “Electronic Benefits Transfer: Stan- Lawrence J.; Wenninger, John, “Achieving Breakthrough dard Rules Support a Successful and Orlow, Daniel K. WINTER Performance in KeyCorp’s Public/Private Partnership” Sims, Consumer Loan Operations” Helena G. WINTER 1997 “Keystone Adds Value by Bringing Swanick, Patrick J. and Crawford, “First Chicago/NBD Empowers Advertising In-House” Braungard, David M. SUMMER 1997 ...... 23 Workforce—and Sees Performance Elizabeth A. AUTUMN 1997 ... .13 “Alternative Visions of Consumer Soar” Carroll, Jan WINTER 1997 13 Financial Services” Kimball, Ralph “First Commerce Segments M-Z C.; Frisch, Robert, and Gregor, Customers by Behavior, Enhanc- “MainStreet BankGroup Empowers William T. SPRING 1997 ing Profitability” Connely, Debora Its Banks To Market Locally” “AMCORE Turns Itself from Bank to and Read, Barbara SPRING Mitchell, Beverly L.” SUMMER Integrated Financial Services Company” Meuleman, Robert “First Southern Bank Serves Profes- “MasterCard International’s Service SUMMER 1997 sionals with a Personal Touch” Quality Initiatives Satisfy Mem- “Analyzing a Bank’s Competitive Santom, Robert H. SPRING 1997 17 bers, Lower Costs, Win Award” McElhatton, Jerry” AUTUMN Position and Appropriate Strategy” “Fleet Focuses on Insurance for Its Yavas, Ugar and Shemwell, Don- Middle Market Customers” Evans, ald J. WINTER 1997 Robert E. SPRING 1997 “New Electronic Payment Technologies: A Look at Security Issues” Richards; “Banking Networks and Exclusivity: “Glendale Federal Returns Local— Heidi AUTUMN 1997 The Next Antitrust Challenge” Marketing—Authority to Its Balto, David A. SPRING 1997 . . .41 Branches” Trafton, Stephen J. “Regulation: Disciplining Large AUTUMN 1997 Banks after FDICIA” Litan, “Barnett Bank Speeds Up Path toa Robert E. SUMMER 1997 Successful Sales Culture” Gross, Glenn R. WINTER 1997 H-N “Risk Management: New Challenges “How a Shift in Corporate Culture Call for Integrated Solution” “Becoming Internet Access Provider Expands Horizons for Apollo Trust” Has Increased Plano Bank & Glassman, Cynthia A. AUTUMN Trust’s Shareholder Value” Myers, Muth, Raymond E. SPRING1997 Douglas B. SUMMER 1997 “Beneficial National Bank Partners “Sandwich Co-operative Joins Those Widely, Pioneers the Web to “How American National Bank Saved from Drowning in Paper” Deliver Loans” Pierce, Robert W. Reengineered—and Created a Call Delaive, Robert H. SUMMER 1997 . .39 Center” Quintana, Margaret A. AUTUMN 1997 “Satisfying Customers Who Are SUMMER 1997 “Centura Banks Promote Sales Cul- Members of New Ethnic Groups” ture, Measure Performance by “How Community Banks Use Their Nagy, Robert A. AUTUMN 1997 .35 Boards To Boost Performance” Economic Value Added” Hilton, “Study Finds Small Banks Profit George, Gerard; Wood Jr., D. Rob- Michael R. WINTER 1997 from Small-Business Lending, ley, and Sturm, Phil R. AUTUMN “Chase and Citibank Cooperate on Despite Risks” Kolari, James; New York Smart Card Pilot” Berney, Robert and Ou, Charles Clark, Jr., Arthur E. WINTER “How Smail, Medium, and Large AUTUMN 1997 Banks Use Computers” Gupta, Uma G. and Collins, William WIN- “To Find a New Customer, Locate a “Citibank Profitably Pioneers Elec- TER 1997 Home Buyer” Zychick, Joel D. tronic Benefits Transfer” Kibble- SPRING 1997 “How To Better Your Chances of Smith, Brian WINTER 1997 Hiring the Best People” Godkin, “Credit Scoring: Probabilities and Lynn and Foster, Charles Pitfalls” Glassman, Cynthia A. and SUMMER 1997 Wilkins, Howard M.” SUMMER “How Wells Fargo and Partners Are Developing Mondex” Nigg, Dudley “Discrimination in Mortgage Lend- M. SUMMER 1997 1 VOLUME XIX, NO.1 * SPRING 1998 « 61 1997 JRBS INDEX BY AUTHOR (SPRING - WINTER) A-K Gupta, Uma G. and Collins, William New Ethnic Groups” AUTUMN Balto, David A. “Banking Networks “How Small, Medium, and Large and Exclusivity: The Next Anti- Banks Use Computers” WINTER Nigg, Dudley M. “How Wells Fargo trust Challenge” SPRING 1997 . .41 and Partners Are Developing Benston, George J. “Discrimination Hilton, Michael R. “Centura Banks Mondex” SUMMER 1997 in Mortgage Lending: Why HMDA Promote Sales Culture, Measure Pierce, Robert W. “Beneficial Nation- and CRA Should Be Repealed” Performance by Economic Value al Bank Partners Widely, Pioneers AUTUMN 1997 Added” WINTER 1997 the Web to Deliver Loans” Braungard, Elizabeth A. “Keystone Horvitz, Paul M. “A New Bank- AUTUMN 1997 Adds Value by Bringing Advertis- Thrift Charter: How To Design Quintana, Margaret A. “How Ameri- ing In-House” AUTUMN 1997 .. .13 One” SPRING 1997 can National Bank Kibble-Smith, Brian “Citibank Reengineered—and Created a Call Carroll, Jan “First Chicago/NBD Profitably Pioneers Electronic Center” SUMMER 1997 Empowers Workforce—and Sees Benefits Transfer” WINTER Performance Soar” WINTER 1997 bis a Potesr asS pee Sane eyem eat on 13 R-Z Radecki, Lawrence J.; Wenninger, Clark, Jr., Arthur E. “Chase and ~~ conic nde ogg John, and Orlow, Daniel K. “Indus- Citibank Cooperate on New York ee ee as native Visions of Consumer Finan- try Structure: Electronic Delivery’s S ilot” WINTE ie eee ee eee cial Services” SPRING 1997° Potential Effects on Retail Bank- ing” WINTER 1997 Kolari, James; Berney, Robert and Connely, Debora and Read, Barbara Ou, Charles “Study Finds Small Richards, Heidi “New Electronic “First Commerce Segments Cus- Banks Profit from Small-Business Payment Technologies: A Look at tomers by Behavior, Enhancing Lending, Despite Risks” AUTUMN Security Issues” AUTUMN 1997 .41 Profitability” SPRING 1997 Santom, Robert H. “First Southern Delaive, Robert H. “Sandwich Bank Serves Professionals with a Co-operative Joins Those Saved I-Q Personal Touch” SPRING 1997 . . .17 from Drowning in Paper” SUMMER Litan, Robert E. “Regulation: Disci- Sims, Helena G. “Electronic Benefits 1997 plining Large Banks after Transfer: Standard Rules Support Evans, Robert E. “Fleet Focuses on FDICIA” SUMMER 1997 a Successful Public/Private Part- Insurance for Its Middle Market McElhatton, Jerry “MasterCard nership” WINTER 1997 Customers” SPRING 1997 International’s Service Quality Swanick, Patrick J. and Crawford, George, Gerard; Wood Jr., D. Robley, Initiatives Satisfy Members, David M. “Achieving and Sturm, Phil R. “How Commu- Lower Costs, Win Award” Breakthrough Performance in nity Banks Use Their Boards AUTUMN 1997 KeyCorp’s Consumer Loan Opera- To Boost Performance” AUTUMN Meuleman, Robert “AMCORE Turns tions” SUMMER 1997 Itself from Bank to Integrated Trafton, Stephen J. “Glendale Glassman, Cynthia A. “Risk Manage- Financial Services Company” Federal Returns Local—Market- ment: New Challenges Call for SUMMER 1997 ing—Authority to Its Branches” Integrated Solution” AUTUMN Mitchell, Beverly L. “MainStreet AUTUMN 1997 BankGroup Empowers Its Banks To Yavas, Ugar and Shemwell, Donald Glassman, Cynthia A. and Wilkins, Market Locally” SUMMER 1997 . .31 J. “Analyzing a Bank’s Competi- Howard M. “Credit Scoring: Proba- Muth, Raymond E. “Becoming tive Position and Appropriate bilities and Pitfalls “SUMMER Internet Access Provider Expands Strategy’ ” WINTER 1997 Horizons for Apollo Trust” SPRING Zychick, Joel D. “To Find a New Godkin, Lynn and Foster, Charles Customer, Locate a Home Buyer” “How To Better Your Chances of Myers, Douglas B. “How a Shift in SPRING 1997 Hiring the Best People” SUMMER Corporate Culture Has Increased Plano Bank & Trust’s Shareholder Gross, Glenn R. “Barnett Bank Value” SUMMER 1997 Speeds Up Path to a Successful Nagy, Robert A. “Satisfying Sales Culture” WINTER 1997 ... .37 Customers Who Are Members of 62 ¢ JOURNAL OF RETAIL BANKING SERVICES 1997 JRBS INDEX BY SUBJECT (SPRING - WINTER) CONSUMER RESEARCH INDUSTRY PERSPECTIVE “How Wells Fargo and Partners Are “Analyzing a Bank’s Competitive “Alternative Visions of Consumer Developing Mondex” Nigg, Dudley Position and Appropriate Strategy” Financial Services” Kimball, Ralph M. SUMMER 1997 Yavas, Ugar and Shemwell, C.; Frisch, Robert, and Gregor, “New Electronic Payment Technolo- Donald J. WINTER 1997 William T. SPRING 1997 gies: A Look at Security Issues” “First Commerce Segments “Banking Networks and Exclusivity: Richards, Heidi AUTUMN Customers by Behavior, Enhanc- The Next Antitrust Challenge” ing Profitability” Connely, Debora Balto, David A. SPRING 1997 . . .41 and Read, Barbara SPRING REGULATION AND LEGISLATION “Credit Scoring: Probabilities and Pitfalls” Glassman, Cynthia A. and “A New Bank-Thrift Charter: How “Satisfying Customers Who Are Wilkins, Howard M. SUMMER To Design One” Horvitz, Paul M. SPRING 1997 Members of New Ethnic Groups” Nagy, Robert A. AUTUMN “How Community Banks Use Their “Discrimination in Mortgage Lend- Boards To Boost Performance” ing: Why HMDA and CRA Should George, Gerard; Wood Jr., D. Be Repealed” Benston, George J. DELIVERY CHANNELS Robley, and Sturm, Phil R. AUTUMN 1997 47 “Beneficial National Bank Partners BUEOOENG BOE sch eos Semeenc i es 25 “Regulation: Disciplining Large Widely, Pioneers the Web to Deliv- “Risk Management: New Challenges Banks after FDICIA” Litan, er Loans” Pierce, Robert W. Call for Integrated Solution” Robert E. SUMMER 1997 AUTUMN 1997 Glassman, Cynthia A. AUTUMN “How American National Bank RESTRUCTURING Reengineered—and Created a Call “Centura Banks Promote Sales Cul- Center” Quintana, Margaret A. MARKETING ture, Measure Performance by SUMMER 1997 “Glendale Federal Returns Local— Economic Value Added” Hilton, Marketing—Authority to Its Michael R. WINTER 1997 “Industry Structure: Electronic Branches” Trafton, Stephen J. Delivery’s Potential Effects on “Keystone Adds Value by Bringing BRFTUDEIN LOO?) Sc bcccadcceewes 29 Retail Banking” Radecki, Advertising In-House” Braungard, Lawrence J.; Wenninger, John, “MainStreet BankGroup Empowers Elizabeth A. AUTUMN 1997 ... .13 and Orlow, Daniel K. WINTER Its Banks To Market Locally” “MasterCard International’s Service Mitchell, Beverly L. SUMMER Quality Initiatives Satisfy Mem- bers, Lower Costs, Win Award” HUMAN RESOURCES “To Find a New Customer, Locate a McElhatton, Jerry AUTUMN “Barnett Bank Speeds Up Path to a Home Buyer” Zychick, Joel D. Successful Sales Culture” Gross, SPRING 1997 Glenn R. WINTER 1997 RETAIL PRODUCTS “First Chicago/NBD Empowers PAYMENT SYSTEMS “Achieving Breakthrough Workforce—and Sees Performance “Chase and Citibank Cooperate on Performance in KeyCorp’s Con- Soar” Carroll, Jan WINTER New York Smart Card Pilot” sumer Loan Operations” Swanick, Clark, Jr., Arthur E. WINTER Patrick J. and Crawford, David M. SUMMER 1997 y “How a Shift in Corporate Culture Has Increased Plano Bank & “Citibank Profitably Pioneers Elec- “AMCORE Turns Itself from Bank Trust’s Shareholder Value” tronic Benefits Transfer” Kibble- to Integrated Financial Services Myers, Douglas B. SUMMER 1997 7 Smith, Brian WINTER 1997 Company” Meuleman, Robert SUMMER 1997 “How To Better Your Chances of “Electronic Benefits Transfer: Stan- Hiring the Best People” Godkin, dard Rules Support a Successful “Fleet Focuses on Insurance for Its Lynn and Foster, Charles” Public/Private Partnership” Sims, Middle Market Customers” Evans, SUMMER 1997 Helena G. WINTER 1997 53 Robert E. SPRING 1997 VOLUME XIX, NO.1 ¢ SPRING 1998 « 63 INDEX BY SUBJECT SMALL BUSINESS TECHNOLOGY “Sandwich Co-operative Joins Those Saved from Drowning in Paper” “First Southern Bank Serves Profes- “Becoming Internet Access Provider Delaive, Robert H. SUMMER sionals with a Personal Touch” San- Expands Horizons for Apollo tom, Robert H. SPRING 1997 Trust” Muth, Raymond E. SPRING 1997 i “Study Finds Small Banks Profit from Small-Business Lending, “How Small, Medium, and Large Despite Risks” Kolari, James; Banks Use Computers” Gupta, Berney, Robert and Ou, Charles Uma G. and Collins, William WIN- AUTUMN 1997 TER 1997 64 * JOURNAL OF RETAIL BANKING SERVICES