Winter-Spring, 2001 Voiume XiX, No.1 A Second Talking to p Generation of Customers in Students Arrives Language They * from Afar * Can Understand EDITOR'S PAGE ast year, in celebration of the university's Ricardo Ortigosa began his second year at lUP 125thanniversary, lUPMagazinepubUsheda inJanuary. AMarketingmajorfromMadrid,heis familytreeform and invited readers to com- the campus's onlySpanish student at the moment plete it with the names of family members and finds Indiana "a nice, quiet place" with few who went to lUP. With the family tree pro- distractions. "Youdomeetpeoplefromallaround ject, we found that a lot ofalumni and stu- theworldhere," hesaid,particularlyin Elkin Hall, dentshavealotoflUPfamilyconnections. wherehe,Nneka,andNnennaalllive. Sophomore Nursing and Pre-Dentistry major Ricardo's mother's brothers, Manuel and Igna- Nneka Uzoamaka Ekeh is no exception: Seven of cio Agudo, also studied marketing at lUP and ^ her family membershavegoneto lUP. Whatdoes graduateddecadesago. Today,Manuellives makeNnekaexceptionalisthefactthatshe (andall inParisandIgnacioinBarcelona. / i herrelatives) cametolUPfromNigeria. PatrickCarone, directorofthe Inter- /^^B ^ Nneka's father, Nkemjika Godfirey Ekeh, received national Affairs office, has been at lUP abachelor'sdegree in 1975 and a master's degree in since 1964. Hesaidthat "Thefactthat / 1977fromlUP. In 1980,heearnedadoctoratefrom lUP currently has three international If RensselaerPolytechnicInstituteandtodayworksfor 'legacy' students is a testament to the \ the Nigerian government in Abuja as an environ- fact that the university has for decades \ mental scientist. During the sixties, seventies, and provided international students a superior ^k eighties,hisbrotherandfourofhiscousinswerelUP educationandisalso atestamenttothe out,-_ students. In 1983,hiswife'ssister(Nneka'smaternal standing quality of its foreign stud Top: ChristyNkemEnekweOkoye aunt)receivedanlUPmaster'sdegree. program. 1^ earnedabachelor'sdegreeinFinance Biology Pre-Med major Nnenna Okoye is also "Irecalleachofthestudents' relatives,wH frontlUPin1978andtodayworks from Nigeria. Her mother, Christy Nkem Enekwe preceded them here some twenty-plus years ^forNigeria'stopbank. BothManuel Agudo,center,andhisyounger Okoye, earned a bachelor's degree in Finance from ago. Itisaclearindicationto meofhowthc^M b,rother,Ignacio,bottom,studied lUP in 1978 and today works for Nigeria's top felt about their own experience at lUP thJB jM^arketingatlUPdecadesago. bank. Nnenna, a freshman, will go home to Lagos nowtheyareencouragingthenextgeneratio?^ for a fewweeks in the summer but otherwise plans to comehere. This isjustone moreindication that to usesummercoursestoaccelerateherlUPgradu- lUP is indeed, and is rightly recognized as such, a ation. After that, she plans to stay in the U.S. for schoolofexcellence.' medicalschool. by Karen Gresh : Contents winter-Spring.2001,Vol.XIX,No.1 EDITOR: eatures KarenGresh ASSOCIATEEDITOR; BruceDries ASSISTANT: SusanKirchner CONTRIBUTINGEDITOR: BobFulton STUDENTASSISTANTS: CrystalAlwine,TimothyBanks, Translating MichelleFridg,EmilyWells Customer Services DESIGN MichaelG.Maskarinec TakeawalkthroughlUP's TranslationCenterandyoumay OTHERASSISTANCE: ReganHouser,RonaldMabon hearphonecallersconversingwith "yWfSt PHOTOGRAPHERS: MetLifecustomersinPolish,Span- KeithBoyer,BarryReeger ish,Mandarin,andVietnamese. And,that'sjustforstarters. Y CHANCELLOROFTHESTATESYSTEM: lamesH.McComiick CHAIRMANOFTHESTATESYSTEM BOARDOFGOVERNORS: CharlesA.Gomulka PRESIDENTOFTHEUNTVERSITY: LawrenceK.Pettit VICEPRESIDENTFORINSTITUTIONAL ADVANCEMENT: loanM.Fisher f [UPMagiizmeispublishedthreetimesa yearbyIndianaUniversityofPennsylvania, amemberoftheStateSystemofHigher Education. Themagazine'saddressislUPPublications Office,lohnSuttonHall,Room322,1011 Beyond the Books ^ SouthDrive,Indiana.PA 15705-1087 MelissaSmithhaswrittenan (telephone724-357-3062;fex724-357-5512; [email protected]). Correspon- outstandingrecordofachievement denceregardinganyaspectofthemagazine atlUP,butitmightneverhave shouldbedirectedtothisoffice. happenedwithouttheextra lUPMagazinehasavoluntarysubscription encouragementshegotearlierinlife program. Tentofifteendollarsisa fi-omtheNextStepProgram. suggestedgift. ®Copyright2001byIndianaUniversityof Scoring Machine Pennsylvania. Allrightsreserved. "Doesthisguynevermiss?" IndianaLFniversityofPennsylvaniaisanequal wailedfrustratedcoachesof opporttmity/affimiativeactionemployer opposingteamswhenJack commitledtoexcellencethroughdiversity. Crossantooktothebasketball FRONTCOVER:"Internationallegacies" RicardoOrtigosa,NnekaUzoamakaEkeh floorfortheIndiansinthefifties. (standing),andNnennaOkoye(seated)in theOakGrove. Special People PhotographbyBarryReeger. Lifestyles Class Notes SpmnOfTHEWahrior: BACKCOVER:Photographby Conning Up Births Asmall-scale,solid-bronzereplicaul BarryReeger. JohnMcCombie'sCrimsonCommons Marriages Deaths statueisavailableforsale. Seetheadvertisementinthisissue. Sports UP Translating Customer Services^^ Meanwhile, VictorDrescherwas spreadingtheword about lUP's Translation Center. Founded in 1991 by Drescher and Malcolm Hayward, the centerprovides translations for com- panies and individuals, such as hospital equipment assembly instructions,salesmaterials,Webpages,andpersonalletters. WhileSewalkwasresearchingsolutionsforMetLife,shedis- coveredabrochurecreatedbyDrescheradvertisingthedepart- ment'sservices.Afterdiscussingtheideawithhim,Sewalkcon- tacted MetLife's New York office. When Sewalk proposed using ILiP's Translation Center, MetLife management had their doubts that such a service could be found in Western Pennsylvania, ofaU places. Sewalk recalled, "People found it hard to believe that an adequate pool of foreign nationals would beavailable here. So it has taken awhileto establish the credibility ofwhat we do here." But success speaks volumes. lUP'sTranslationCenterhasbecometheforeignlanguageunit forMetLife'squalityassuranceoperation. The biggest roadblock to the Translation Center project had been finding enough space for the offices, telephones, and other equipment. With MetLife's new interest in lUP, Drescherrealized theTranslationCenterneeded ahome. His eyes quickly turned to Eicher Hall, originally an unused garage that had been taken over by the archaeology program forstoringandcleaningfinds. hen you think ofthe business ofinternational translation, Although theTranslation Center was in competition with Indiana may notbe the first location that comes to mind. other university departments for using the space in Eicher, CertainlyMetLifefoundithardtobelieveuntilKateSewalk having a business partner spurred the decision. "When we putthecompanyintouchwithlUP'sTranslationCenter. brought in a revenue-generating business opportunity, all of A graduate ofthe University ofPittsburgh and Clark a sudden everythingjust fell into place," said Drescher. With University, Kathleen Sewalk attended lUP in the early the help of Sewalk and Dean of Humanities and Social 1980s in pursuit of her second master's degree. While Sciences Brenda Carter, the interior of Eicher Hall was studying,shealso worked forMetLife in lohnstown. Pa. redesigned. Carter assisted with architectural ideas, including Eventually she became national director ofthe company's quality turning the bathroom into a conference room and designing assurance program, overseeing the details out of the Client Rela- windows to replace two garage doors in a former loading tions Center in Johnstown. The qualityassurance customercontact dockarea. program is designed to ensure that customers understand the basic The Translation Center is now thriving. Most of its aspectsoftheirnewlypurchasedlifeinsurance. employees come from the Graduate School, but a graduate MetLife soon recognized that the ever-expanding cultural diver- student's wife and a faculty member's wife are also on the sity ofits customerbase was creatinga growing need to communi- staff.Thecallcenterprovidesverbaltranslationsinsevenlan- cate with customers in preferred languages other than English. In guages: Cantonese, Korean, Mandarin, Polish, Russian,Span- 1997, Sewalk was challenged to provide a solution for the quality ish,andVietnamese. Thecenteralso provideswrittensurveys assuranceprogram. in seven other languages: Thai, Arabic, Tagalog, Japanese, Farsi, Hebrew, and Urdu. As MetLife identifies more cus- BY Bruce dries tomer needs, more languages are added-the most recent being Hindi. Drescher has no problem finding people who 2^ The call center provides verbal translations in seven languages: Cantonese, Korean, Mandarin, Polish, Russian, Spanish, and Vietnamese. The center also provides written surveys in seven other languages: Thai, Arabic, Tagalog, Japanese, Farsi, Hebrew, and Urdu. MORE CORPORATE TheMetLife-Transla- salesandinstallationofEnter- >-TheDepartmentofFood Top:VictorDrescherandKaleSewalk. Right: SupervisorTracyKressand tionCenterconnec- priseResourcePlanning(ERP) andNutritionmaintainsdietetic translatorTerrenceHiu,wlioisplacingacallinCantonese. tionisoneofhundredsof software. SAPprovidesfree internshipcontractswith corporate-academicpart- softwareandfacultytrainingin scoresofcorporateorganiza- nershipsatlUP. Acom- exchangeforthecollege's tionsengagedinthehealthcare speak the languages. "Whenever we need some language prehensivelistwouldfill agreementtointegrateERP andrestaurantindustries. beyond what we have, we just go out and find it," he said. tahreesmaamgapzlienseo,fbtuhteihrere aitpsplciucrartiicounlsumi.ndTihffeerbeenntefpiatrttsoof AMamnoonrg,tEbheenmsbaurergL;auCroelneCrmeasutgh "lUPhasan incrediblydiverseinternationalpopulation." incrediblediversity: thecollegehasbeenvaluedat HealthSystem,Johnstown;and Theemployees receiveabout three to fourweeks' training overamilliondollars. RusticLodge,Indiana, by MetLife before they are ready to work with customers. >-TtieComputerScience Regular training updates are received on-site or by visits to Department'spartnership TheAcademyofCulinary Andafewexamples Johnstown, and a full-time supervisorisalwaysat the center. wittiPPGIndustriesincludes ArtsinPunxsutawneywel- ofotherkindsof Employees learn insurance details so they can understand financialsupport,internships, comesalonglistofprestigious partnerships: most customer comments and questions. The callers care- employmentrecruitment, corporatepartnersto fully learn MetLife's authorized scripts that detail what they oann-dsiatefatcrualitnyinegxcphraonggreampsr,o- withsiscphoanlssoorhfiarire.cuTlhienaprayrtners, xstGuedoesnctsiepnecrefoDrempeaxrptemreinmtents can and cannot say, includinghowto answeranyofa multi- gramthatinvolvedaPPGglass studentsforexternshipsand todeterminewhatsortsof tude ofquestions they may get from customers. Even ifthe plantinChina. permanentemployment,range solid-statecontainersprovide callers must paraphrase to make the subject easier for the fromTheBouldersinArizonato thebestimmediaterepositories customer to understand, the paraphrasings must be >>IKEA,TheGap,Hershey NorthCarolina'sGrove forradioactiveandother approvedbyMetLife. Direct,FashionGroupInterna- ParkInn. hazardouswastesaspartof Drescherand Sewalkbelieve this is a winning situation all tdiroenna'l,saHnosdpiPtiatltsabruergpha'rstCohfial- >SafetySciencesDepartment aLipvaerrtmnoerrsehNiaptwiiotnhalLawrence around. MetLife was able to solve its problem at a very rea- longlistofcorporateinternship internshipsandco-oppartner- Laboratory, sonable cost with top-notch, efficient translators. The callers partnershipsmaintainedbythe shipsincludecompaniesfrom get hands-on trainingandagood payingjob, notalways easy HumanDevelopmentandEnvi- MarylandtoCalifornia.The TheCollegeotEducation fora foreignstudent. lUPvvinsbygettingapercentageofthe ronmentalStudiesDepartment, departmentalsohas andEducationalTechnology moneythat MetLifebudgetsfortheprogram. grant/scholarshippartnerships has3largenumberofschool The College ofHumanities and Social Sciences is the first >a-nEdbeIrnlfyorCmoaltlieogneToefcBhunsoilnoegsys wMiatrhsAhlc&oaM,cPLietntnsebunr,ghN;eJw,&YoHr,k, tdihsetrPiictttpsabrutrngehrsChoilplsa,boirnactlivued,ing beneficiary of this money, using it to support a faculty hasapartnershipwithSAP N.Y,;andUnitedParcelSen/ice, anoutstandingexampleof exchange with a university in Costa Rica. To counter the America,worldwideleaderin Itasca,III. cooperation. cost-of-living difference, the money is also used to supple- MP merit the exchange teacher's salary. The customers also win by stituency and the demographics ofethnic markets. With the .g gettingthebestserviceinthemostunderstandablewaypossible. surveys the students create, MetLife is able to learn more "It's a nice feeling to have two institutions of such longevity about the product-purchasing characteristics ofvarious eth- beingabletoworktogetherforagreatercommongood,"asserts niccommunities. Sewalk. "Thebest part is that it gives thestudents an affiliation Since starting the program in 1997, MetLifehas supported and a solidarity. The communiry- that's created here is pretty five paid internships for M.B.A. students. "These experiences special. This is a hub. They're all bilingual. And also, the rela- not only provide income for the students, but also give them tionshipslastthroughouttheirtenurehere.Wejustsawourfirst veryrealisticexperienceworkingforaFortune500company," classgraduate. It'sveryrewarding." said Drescher. "Also, this line in their resume' gives them an "They've developed a sense offamily here," said Drescher. addedboost intotheirfirst jobaftergraduation." "Some ofthem come here because they like to be here, they In the future, the Translation Center will respond to the liketobearoundthepeople. Atthesametimethey'reprovid- changing needs ofMetLife customers. "Right now, we're try- ingavaluableservicetoaninternational companythat'sbeen ingto understandaboutthelanguagesoftheIndiansubconti- anexcellentcustomer." nent, because that seems to be an emerging need. So we pool SewalkalsohelpsM.B.A.studentsgaincutting-edgeexperi- our resourcesto satisfythat need," admitsSewalk. "Anycom- ence with internships at MetLife. Sewalk looks at what the pany seeking to do business in the various ethnic markets students' areas of interest are and how she can apply their needs to be able to service and communicate with their cus- knowledge to what the company needs. The programs she tomers. Ethically, morally, practically, from everyperspective designs for the interns help MetLife understand its con- youlookat it,it'stherightthingtodo. Itfeelsgood,too." "1ft. The Essential international Perspective byPresidentLawrenceK. Pettit y aassttNovember,asI ourunderstandingoftheissuesandofthe doctoralstatus.AHtold,wehavebetween X^/wvaastouringthe challengesweface,yetIalsorealizedhow fivehundredandsixhundredinternational NationjilPalace muchwehavetolearnfromeachother studentsfromseventy-sevencountries.Asa MuseuminTaipei,it becauseofavarietyofperspectivesthathave matteroffact,ofalltheinternationalstu- occurredtomejust beenshapedbygenerationsofdistinctive- dentsinourfourteen-universityStateSys- y howsmallavillageour nessinlanguageandnationalhabits. temofHigherEducation,justunder35per- ^ ^^L '^f^W^^ globehasbecome.The Thesepersonalexperiencesaffirmforme centareatlUP. ^^^ /^ ^M tourguidewhowas lUP'scommitmenttogloballiteracyandto lUPmaintainsexchangeprogramsat introducinganinternationalgrouptothe providinganinternationalexperiencetoas thirty-threesitesaroundtheglobe,includ- exquisitewondersofancientChineseart manyofourstudentsaspossible.Inthe ingtheusualEngland,France,and andculturespokeinEnglish,butwitha twenty-firstcentviryitv^illbedifficultfor Germany,butalsoChina,Croatia,Egypt, Germanaccent.Twoyearsearlier,Ihadhad anyperson,oranyuniversityorbusiness,to Japan,Kenya,Poland,Spain,Sweden, thepleasureofviewingthetreasuresof competewithoutanacquaintancewith Turkey,Zimbabwe,andothers.Weareone Cairo'sMuseumofEgyptianAntiquities diverseculturesorwithoutaninternational ofonlyafewAmericanuniversitiesthat undertheexperttutelageofaguidewhose perspective.Theinternationalizationofour offerstudentteachingopportunitiesabroad. nativelanguagewasnotArabicbutFrench. universityisessentialnotonlyforthe WehavesuchsitesinIreland,England, ThistimeIwasinTaiwanasoneof educationofourstudentsintheclassical Denmark,theNetherlands,Poland,France, twentyuniversitypresidentswhohadbeen sensebutalsoinordertopreparethemtobe Jamaica,andNigeria.Inaddition,wehave invitedfromeverycontinentforaweekof successfulinthepracticalworld fiveactivestudyabroadprogramsin ceremoniestohelpTamkangUniversity theywillinhabit. CostaRica,England, celebrateitsfiftiethanniversary.Tamkang Beforeleavingfor France,Mexico, usedtheoccasiontosignformalexchange TaiwanIlearned andSpain. agreementswithtenofus,including,in thatlUPthisyear Inadditiontothese additiontolUP,theuniversitiesofVienna, hasthirty-eightstudents speciallUPopportuni- Vladivostok,andBonnandHerefordCol- fromthatcoimtry, ties,ourstudentsmayparticipatein legeofOxfordUniversity. alongthe theInternationalStudentExchangePro- Duringtheweekwediscussedseveral continuum gramandtheNationalStudentExchange issuesconfrontinghighereducationand fromunder- Program. Finally,astudentthroughinde- society.Iwasstruckbythecommonalityof graduateto pendentstudycanarrangeanappropriate HP ©STARTRIBUNE/Mrnneapolis-St Paul SOON TO BE IN PAU ST. Ll James Mccormick '59, the only chancellor Pennsylvania'sState System of Higher Education has ever had, will leave his postJune 30to become chancellor ofthe Minnesota State Collegesand Universities system. MnSCU includesthirty-fiveschoolswith fifty-three campusesand about 140,000students. The Pennsylvania system of fourteen state-owned universitieshas gone from fewerthan 82,000studentswhen itwasformed in 1983to morethan 96,000students under McCormick's leadership. Shown onthe day of hisselection bythe MnSCU board, McCormIck isa native of Indiana County and a former president ofBloomsburg University of Pennsylvania. internationalexperienceapartfromanyof internationalinvolvement. tionservicesforAmerican theseofficialprograms. BothlUPandthe businesses. {Seethestoryon Inthepastfewyears,twoofourstudents surroundingcom- page2in thisissue).And, havewonprestigiousFulbrightawardstodo munityareenriched ourinternationalalumniare graduatestudyabroad,bothinGermany. bythepresenceofinterna- avaluableresourceintherecruit- lUP'sfacult)'isfarinfrontoftheotherState tionalstudentsandbytheexperi- mentofstudentsandinoureffortsto :!*^I Systemuniversities,withfiftyofitsmem- encesofourAmericanfacultyandstu- helpPennsylvaniabusinessesandgov- bershavingwonFulbrightawardstoteach dentswhentheyreturnfromstudyin ernmentestablishcontactsinother andconductresearchabroad. anotherculture. Inaddition,thereisavery countries.Thus,throughglobalization,the Itishardtoimaginearealuniversity practicalsidetothis. Forexample,interna- universityisbetterabletopursuebothits thesedayswithoutthiskindof tionalstudentshelpustoprovidetransla- pedagogicalanditspublicservicegoals."'^^ _5^ lUP SENIOR MELISSA SMITH PLANS TO USE HER COLLEGE EDUCATION TO WORK WITH PEOPLE WITH DISABILITIES AND HELP THEM FIND EMPLOYMENT. IT'S A COM- MENDABLE GOAL SHE MAY NEVER HAVE PURSUED HAD SHE NOT HAD SOME EXTRA ENCOURAGEMENT FROM lUP'S NEXT STEP PROGRAM. While in high school, she met the pro- gram's income guidelines and fit its profile. She was a student with academic potential but was not excelling in the classroom. Her parentshadnotattendedcollege. ShefeelstheNextStepprogram helped her makeasmoothtransitiontohighereducation. "I knew more about the campus," said Smith, a rehabilitation major who is minor- ing in psychology. "It wasn't so much of a shockforme. I knewwhere things were and whattoexpect." AtlUP,SmithisamemberofMortarBoard, a prestigious honor society, and has gotten nogradebutAsincehersophomoreyear. Evelyn Landon, former director oflUP's Institute for Research and Community Ser- vice, began Next Step with grant funding in 1992 with just over twenty students. She donated her time to directing the program forseveralyearsbeforeretiring. "The Next Step Program was designed to identify kids with potential to succeed in postsecondary education but who probably would not consider postsecondary educa- tion," Landonsaid. "Weweren'tlookingfor the straight-A students. We were looking at HIP ccThe Next Program Step was designed to identify Icids witli potential to succeed in postsecondary education but wlio probably would not consider postsecondary education." kids who had the potential, with some encouragement, "We do a lot ofgood things at lUP," Pagnucci said. tosucceed." "It's a real nice outreach program that helps the com- Income-ehgible students begin the program in eighth munity." or ninth grade and can continue throughout their high Smith performs .some community outreach of her schoolyears. Smith,who isfromCookportinruralIndi- own. She works about one overnight shift a week as an anaCounty, attended Purchase Line Junior-Senior High on-call crisis-intervention worker for the Open Door School, one ofthree that have been matched with lUP Drug and Alcohol Treatment Center in Indiana. It for the program. Also taking part are schools in the startedasavolunteerposition. Derry Area School District and the Armstrong School She also works part-time in the acquisitions depart- District. mentoftheuniversity'slibrary. The program's main activity is a week-long, on-cam- In addition to working twojobs and maintaining her pus, summer day camp, during which students learn high academic average. Smith serves as vice president of about topics such as financial aid, scholarships, grants, the lUP chapter of the Pennsylvania Rehabilitation career selection, college and vocational school selection, Association. She is also a member of the Council for Internetskills,andstudyskills. Exceptional Children, which works with children with Theprogramgiveshighschoolstudentsthechancetosit disabilities, and of Psi Chi, an honorary psychology in on college classes and hear about campus life from the association. lUPstudentsandfacultymemberswhospeaktothegroup. "I have a to-do list that's two pages long," she said. "I Next Step also plans information nights for parents and thinkthe more thingsyou're involved in, the more orga- suchactivitiesasagrouptriptoanlUPfootballgame.Cur- nizedyoubecome. Itcanbefrustrating,butit'sworthit." rent Next Step studentsarehelpingtowritetheprogram's Pagnucci is impressed by her accomplishments. "To website: www.english.iup.edu/projects/nextstep. have a student come from this sort of program and "I think it's important that the students are treated reachthatleveliswonderful,"hesaid. with respect," Smith said. "Theyaskyou what you need Smith is spending her last semester of college in an from theprogram.Theytrytotailorittoourneeds." internship in the vocational department ofHarmarville Gian Pagnucci, lUPEnglish professorandcurrentNext Rehabilitation Hospital. She's applying for graduate Step director, said about 70 percent ofthose in the pro- school programs that focus on occupational therapy or gram have gone on to college: about a third ofthem to headtrauma. lUP and another third to other State System universities. Landon knows Smith well and enjoyed watching her The choices of the other 30 percent include vocational succeed at lUP. "She's probably one of those students education and military training. He said mostofthe stu- who is highly motivated," Landon said. "Shehas avery dents from the program who have gone into postsec- quietwayabouther,butit'saquietconfidence." ~l^ ondaryeducationhavemaintainedatleastaBaverage. By Marilyn Kukula Books the _7_ lUP • 125 SPECIAL PEOPLE • 1 25 SPECIAL PEOPLE • 125 SPECIAL PEOPLE • 125 SPECIAL PEOPLE Ill pedal People I — Herearemore"Special People" shortessaysaboutlUPpeoplewhohave influencedthewriters'lives,submitted inhonorofthe university's 125th anniversary.Thedeadlineforsubmissionshaspassed, butthefinal installmentof "SpecialPeople"willappearintheSummer,2001, issue. Roger Axford I later seized a semester internship in Dr. Axford's I Dean of the School of Continuing and office where he guided me through a study ofthe adult Nonresident Education students enrolled in evening noncredit classes. In the Ma process,heprovidedcritical,butencouraging,help,and Lany people influenced my life while I was at thefinal reportturnedouttobeoneofthehighest-qual- lUP, and one ofthosewas Dr. RogerAxford who was itypapersI wrotewhileatlUP. dean of the School of Continuing and Nonresident During the time I worked under his guidance. Dr. Education. I first met Dr. Axford when I was one of AxfordremarkedseveraltimesthatIwaspartofthefirst two student members ofthe Academic Affairs Com- generation of students whose education would never mittee ofthe University Senate. The committee was end and thatwewould experience the need for"lifelong dominated by administrators and faculty, some of education" for the rest ofour lives. Every time I take a whom were quite opposed to student membership. noncredit seminar or a credit course, I think of Dr. This wasduring a time when the universitywas mov- Axfordandrecallhowonthemarkhewas. Atthispoint ing from aclosedto a morecollaborativestyle ofgov- in my life, as I begin a new degree program, which will ernance. open the door to a new level ofwork, I again think of Fromthebeginning, Dr.Axfordwelcomed ustothe Dr.Axford. committee and Ustened eagerly to our comments, About twentyyears had lapsed after I graduated from encouragingustocontributeto thediscussions. I will lUPwhen I contactedDr.Axford throughaprofessional never forget the time Dr. Axford congratulated me at association. When I got him on the phone, he was as theend ofthe meetingand said howwonderful it was warm andencouragingashe had beenyearsbefore. We to have responsible student input. He turned to shared about the paths we had taken and reveled in a another administrator who did notshare his enthusi- friendshipbegunonthelUPcamp—usyearsbefore. asm and said "anddon'tyou thinkso, too" onlyto be AnthonyBosnick'72 Spotimagescourtesyof met by stonysilence. Through all ofthis, Dr. Axford lUPSpecialCollections modeled for me how to stand up for my convictions inthefaceofopposition. Joseph B. Oliver '56 iVXy father, Joseph B. Oliver, who graduated in Jan- uary, 1956, is truly a person who has influenced mylife tremendously. Hereceivedadegreeinelementaryeduca- tion and taught fifth and sixth grades for over thirty-five yearsintheKittanning,Pa.,area. Duringhisevenings,he worked full-time as a butcher for various grocery stores. After what must have been an exhausting day, he would cheerfully come home to where his six sons and three daughters were anxiouslyawaiting his arrival. Now, as a grandfather of twenty-five, he continues to amaze me vfithhisunendingenergyandzestforlife. My father's unbelievable drive and determination became so instilled in me that I went on to further my (A • 3-id03di ivioads szI- • aid03d ivioads szt^ • 3idoad ivioads szi- • aidoad nvioads SZi- •