Glosar ITIL® in Romana, v1.0, 29 Julie 2011 bazat pe glosarul in Engleza v1.0, 29 Julie 2011 ITIL glossary and abbreviations Romana ITIL® Glossary of Terms English - Romanian v.1.0 © AXELOS Limited 2011 Toate drepturile rezervate Reproducerea acestui material necesita permisiunea lui AXELOS Limited Swirl logo™ este o marca a lui AXELOS Limited ITIL® este o marca inregistrata a lui AXELOS Limited 1 Multumiri Am dori sa-i multumim lui Ashley Hanna (HP) si lui Stuart Rance (HP) care au produs glosarul original ITIL in Engleza in Mai 2007, si lui Ashley Hanna care l-a actualizat in Iulie 2011. Multumiri sunt aduse si celor care au contribuit la editiile 2007 si 2011 ale ITIL core guidance. Pentru a lista completa, va rugam sa accesati: www.itil-officialsite.com/Publications/PublicationAcknowledgements.aspx Deasemeni am dori sa-i multumim lui Catalin DANILA, ITAcademy care a condus proiectul de traducere a glosarului in limba Romana si urmatorilor experti, parte a echipei de Quality Assurance: Maria PRODAN, Ericsson Telecommunications Romania Bianca IOANA, Ericsson Telecommunications Romania Bogdan Mihai BACIU, VILMAR - Groupe Genoyer Cristian GHELNER, Materna Information & Communications Daniel GRUIA, Ministry of Finance Adrian MUNTEANU, KTB InfoNet Dan TANASE, ITAcademy Mihaita TIRON, BCR Dan ZAHARIA, Stefanini TechTeam ITIL® Glossary of Terms English - Romanian v.1.0 © AXELOS Limited 2011 Toate drepturile rezervate Reproducerea acestui material necesita permisiunea lui AXELOS Limited Swirl logo™ este o marca a lui AXELOS Limited ITIL® este o marca inregistrata a lui AXELOS Limited 2 Glosar de termeni si definitii Termen Englezesc Termen Romanesc Definitie Englezeasca Definitie Romaneasca acceptance acceptanta Formal agreement that an IT service, process, plan Acord formal ca un serviciu IT, process, plan sau alt or other deliverable is complete, accurate, reliable livrabil ca este complet, corect, de incredere si care and meets its specified requirements. Acceptance is indeplineste cerintele specificate. Uzual, acceptanta usually preceded by change evaluation or testing este precedata de evaluarea scimbarii ori testare si and is often required before proceeding to the next si este adeseori necesara inainte de a trece la o stage of a project or process. See also service urmatoare etapa dintr-un proiect sau proces. A se acceptance criteria. vedea de asemenea criterii de acceptanta ale serviciului access management access management / (ITIL Service Operation) The process responsible for (ITIL Service Operations) Procesul responsabil sa managementul allowing users to make use of IT services, data or permita utilizatorilor sa foloseasca serviciile IT, other assets. Access management helps to protect datele sau alte active. Managementul accesului ajuta accesului the confidentiality, integrity and availability of assets la protejarea confidentialitatii, integritatii si by ensuring that only authorized users are able to disponibilitatii activelor asigurandu-se ca doar access or modify them. Access management utilizatorii autorizati au dreptul de a le accesa sau implements the policies of information security modifica. Managemenutul accesului implementeaza management and is sometimes referred to as rights politicile din managementul securitatii informatiilor si management or identity management. este uneori numit managementul drepturilor sau managementul identitatii. account manager manager de cont (ITIL Service Strategy) A role that is very similar to (ITIL Service Strategy) Un rol ce similar cu cel de that of the business relationship manager, but manager al relațiilor cu business-ul, dar care include includes more commercial aspects. Most commonly mai multe aspecte comerciale. Adeseori este folosit used by Type III service providers when dealing with de catre prestatorii de servicii de Tip III atunci cand external customers. se interactioneaza cu clienti externi. accounting contabilitate (ITIL Service Strategy) The process responsible for (ITIL Service Strategy) Procesul responsabil pentru identifying the actual costs of delivering IT services, identificarea costurilor reale de livrare a serviciilor IT, comparing these with budgeted costs, and managing compararea acestora cu costurile bugetate si variance from the budget. managementul deviatiilor de la buget ITIL® Glossary of Terms English - Romanian v.1.0 © AXELOS Limited 2011 Toate drepturile rezervate Reproducerea acestui material necesita permisiunea lui AXELOS Limited Swirl logo™ este o marca a lui AXELOS Limited ITIL® este o marca inregistrata a lui AXELOS Limited 3 Termen Englezesc Termen Romanesc Definitie Englezeasca Definitie Romaneasca accounting period perioada contabila (ITIL Service Strategy) A period of time (usually one (ITIL Service Strategy) O perioada de timp (in mod year) for which budgets, charges, depreciation and uzual un an) pentru care bugetele, taxarile, other financial calculations are made. See also deprecierea si alte calcule financiare sunt facute. A financial year. se vedea de asemenea an fiscal. accredited acreditat Officially authorized to carry out a role. For example, Autorizat oficial sa indeplineasca un rol. Spre an accredited body may be authorized to provide exemplu, un organism acreditat poate fi autorizata sa training or to conduct audits. furnizeze training sau sa conduca audituri. active monitoring monitorizare activa (ITIL Service Operation) Monitoring of a (ITIL Service Operation) Monitorizarea unui element configuration item or an IT service that uses de configuratie sau a unui serviciu IT care foloseste automated regular checks to discover the current verificari , automate periodice, pentru a descoperi status. See also passive monitoring. starea curenta. A se vedea de asemenea Monitorizarea pasiva. activity activitate A set of actions designed to achieve a particular Un set de actiuni proiectate pentru a obtine un result. Activities are usually defined as part of rezultat specific. Activitatile sunt deobicei definite ca processes or plans, and are documented in parte din procese sau planuri, si sunt documentate in procedures. proceduri. agreed service time perioada agreata de (ITIL Service Design) A synonym for service hours, (ITIL Service Design) Un sinonim pentru orarul (AST) furnizare a serviciilor commonly used in formal calculations of availability. disponibilitatii serviciului, folosit de obicei in calculele See also downtime. formale de disponibilitate. A se vedea de asemenea (AST) Timp de intrerupere. agreement acord A document that describes a formal understanding Un document care descrie o intelegere formala intre between two or more parties. An agreement is not doua sau mai multe parti. Un acord nu reprezinta o legally binding, unless it forms part of a contract. See obligatie legala, decat daca face parte dintr-un also operational level agreement; service level contract. A se vedea de asemenea acord nivel agreement. serviciu agreat (SLA); acord nivel operational agreat (OLA). ITIL® Glossary of Terms English - Romanian v.1.0 © AXELOS Limited 2011 Toate drepturile rezervate Reproducerea acestui material necesita permisiunea lui AXELOS Limited Swirl logo™ este o marca a lui AXELOS Limited ITIL® este o marca inregistrata a lui AXELOS Limited 4 Termen Englezesc Termen Romanesc Definitie Englezeasca Definitie Romaneasca alert alerta (ITIL Service Operation) A notification that a (ITIL Service Operation) O notificare ca s-a atins un threshold has been reached, something has prag, s-a schimbat ceva sau a aparut o defectiune. changed, or a failure has occurred. Alerts are often Alertele sunt de obicei create si gestionate prin created and managed by system management tools intermediul instrumentelor de management al and are managed by the event management sistemelor si sunt gestionate de procesul de process. management al evenimentelor. analytical modelling modelare analitica (ITIL Continual Service Improvement) (ITIL Service (ITIL Service Strategy) (ITIL Service Design) (ITIL Design) (ITIL Service Strategy) A technique that Continual Service Improvement) O tehnica ce uses mathematical models to predict the behaviour utilizeaza modele matematice pentru a prezice of IT services or other configuration items. Analytical comportamentul unui element de configuratie (CI) models are commonly used in capacity management sau a unui serviciu IT. Modelele analitice sunt des and availability management. See also modelling; folosite in managementul capacitatii si in simulation modelling. managementul disponibilitatii. A se vedea de asemenea modelare; modelare prin simulare. application aplicatie Software that provides functions which are required Un software care asigura functii necesare unui by an IT service. Each application may be part of serviciu IT. Fiecare aplicatie poate fi parte din unul more than one IT service. An application runs on one sau mai multe servicii IT. Aplicatia poate functiona or more servers or clients. See also application pe unul sau mai multe servere sau clienti. management; application portfolio. A se vedea de asemenea managementul aplicatiilor, application portfolio / portofoliu de aplicatii. application application management (ITIL Service Design) (ITIL Service Operation) The (ITIL Service Design) (ITIL Service Operation) management / managementul function responsible for managing applications Functia responsabila de managementul aplicatiilor, throughout their lifecycle. pe tot parcursul ciclului lor de viata. aplicatiilor application portfolio application portfolio / (ITIL Service Design) A database or structured (ITIL Service Design) O baza de date sau un portofoliu de aplicatii document used to manage applications throughout document structurat, utilizat pentru a gestiona their lifecycle. The application portfolio contains key aplicatiile pe parcursul ciclului lor de viata. Portofoliul attributes of all applications. The application portfolio aplicatiilor contine atribute cheie ale tuturor is sometimes implemented as part of the service aplicatiilor. Portofoliul aplicatiilor este cateodata portfolio, or as part of the configuration management implementat ca parte a portofoliului de servicii, sau system. ca parte a sistemului pentru managementul configuratiilor (CMS). ITIL® Glossary of Terms English - Romanian v.1.0 © AXELOS Limited 2011 Toate drepturile rezervate Reproducerea acestui material necesita permisiunea lui AXELOS Limited Swirl logo™ este o marca a lui AXELOS Limited ITIL® este o marca inregistrata a lui AXELOS Limited 5 Termen Englezesc Termen Romanesc Definitie Englezeasca Definitie Romaneasca application service application service (ITIL Service Design) An external service provider (ITIL Service Design) Un prestator de servicii extern provider (ASP) provider (ASP) that provides IT services using applications running care furnizeaza servicii IT utilizand aplicatii ce at the service provider’s premises. Users access the functioneaza la sediul prestatorului de serviciu. applications by network connections to the service Utilizatorii acceseaza aplicatia prin intermediul provider. conexiunilor de retea catre prestatorul de servicii. application sizing application sizing / (ITIL Service Design) The activity responsible for (ITIL Service Design) Activitatea responsabila pentru dimensionarea understanding the resource requirements needed to intelegerea cerintelor de resurse necesare pentru support a new application, or a major change to an suportul unei aplicatii noi, sau a unei schimbari aplicatiilor existing application. Application sizing helps to majore a unei aplicatii existente. Dimensionarea ensure that the IT service can meet its agreed aplicatiilor se asigura ca serviciile IT pot atinge service level targets for capacity and performance. nivelele de servicii agreate pentru capacitate si performanta. architecture arhitectura (ITIL Service Design) The structure of a system or IT (ITIL Service Design) Structura unui sistem sau a service, including the relationships of components to unui serviciu IT, incluzand relatiile componentelor each other and to the environment they are in. unele cu celelalte si cu mediul din care fac parte. Architecture also includes the standards and Arhitectura include de asemenea standarde si guidelines that guide the design and evolution of the ghiduri ce ghideaza modul de proiectare si evolutie system. sistemului. assembly ansamblu (ITIL Service Transition) A configuration item that is (ITIL Service Transition) Un element de configuratie made up of a number of other CIs. For example, a (CI) care este format dintr-un numar de alte server CI may contain CIs for CPUs, disks, memory elemente de configuratie (CI). De exemplu un CI de etc.; an IT service CI may contain many hardware, tip server poate contine elemente de configuratie de software and other CIs. See also build; component tipul procesoare (CPU), discuri, memorii, etc.; un CI CI. de tip serviciu IT poate contine mai multe elemente hardware, software si alte elemente de CI. A se vedea de asemenea asamblare; componenta a elementului de configuratie. assessment evaluare Inspection and analysis to check whether a standard Inspectie si verificare pentru a controla in ce masura or set of guidelines is being followed, that records un standard sau un set de ghiduri sunt respectate, are accurate, or that efficiency and effectiveness ca inregistrarile sunt corecte sau daca tintele targets are being met. See also audit. propuse pentru eficienta si efectivitate sunt atinse. A se vedea de asemenea audit. ITIL® Glossary of Terms English - Romanian v.1.0 © AXELOS Limited 2011 Toate drepturile rezervate Reproducerea acestui material necesita permisiunea lui AXELOS Limited Swirl logo™ este o marca a lui AXELOS Limited ITIL® este o marca inregistrata a lui AXELOS Limited 6 Termen Englezesc Termen Romanesc Definitie Englezeasca Definitie Romaneasca asset activ (ITIL Service Strategy) Any resource or capability. (ITIL Service Strategy) Orice resursa sau The assets of a service provider include anything capabilitate. Activele unui prestator de servicii pot that could contribute to the delivery of a service. include tot ceea ce poate contribui la livrarea unui Assets can be one of the following types: serviciu. Activele pot fi de tipurile urmatoare: management, organization, process, knowledge, management, organizatie, process, cunostinte, people, information, applications, infrastructure or oameni, informatii, aplicatii, infrastructura sau capital financial capital. See also customer asset; service financiar. A se vedea de asemenea activele asset; strategic asset. clientului; activele serviciului; active strategice. asset management asset management / (ITIL Service Transition) A generic activity or process (ITIL Service Transition) O activitate sau un process managementul activelor responsible for tracking and reporting the value and generic responsabil pentru urmarirea si raportarea ownership of assets throughout their lifecycle. See valorii si a apartenentei activelor pe durata lor de also service asset and configuration management; viata. A se vedea de asemenea managementul fixed asset management; software asset activelor si al configuratiilor; managementul activelor management. software. asset register registrul activelor (ITIL Service Transition) A list of fixed assets that (ITIL Service Transition) O lista a activelor fixe ce includes their ownership and value. See also fixed include proprietarul si valoarea activelor. A se vedea asset management. de asemenea de asemenea managementul activelor fixe. asset specificity specificitatile activelor / (ITIL Service Strategy) One or more attributes of an (ITIL Service Strategy) Unul sau mai multe attribute caracteristicile activelor asset that make it particularly useful for a given ale unui activ ce ii confera in mod particular o utilitate purpose. Asset specificity may limit the use of the in cazul unui scop precis. Specificitatea unui activ asset for other purposes. poate limita utilizarea acelui activ pentru alte scopuri. Attribute atribut (ITIL Service Transition) A piece of information about (ITIL Service Transition) O portiune de informatie a configuration item. Examples are name, location, despre un element de configuratie (CI). De exemplu, version number and cost. Attributes of CIs are nume, locatie, numar versiune si cost. Atributele recorded in a configuration management database elementelor de configuratie (CI) sunt inregistrate in (CMDB) and maintained as part of a configuration baza de date pentru managementul configuratiilor management system (CMS). See also relationship; (CMDB) si mentinute ca parte a sistemului de configuration management system. management al configuratiilor (CMS). A se vedea de asemenea relationare; sistemul de management al configuratiilor . ITIL® Glossary of Terms English - Romanian v.1.0 © AXELOS Limited 2011 Toate drepturile rezervate Reproducerea acestui material necesita permisiunea lui AXELOS Limited Swirl logo™ este o marca a lui AXELOS Limited ITIL® este o marca inregistrata a lui AXELOS Limited 7 Termen Englezesc Termen Romanesc Definitie Englezeasca Definitie Romaneasca Audit audit Formal inspection and verification to check whether Inspectie si verificare formala pentru a controla in ce a standard or set of guidelines is being followed, that masura un standard sau un set de ghiduri sunt records are accurate, or that efficiency and respectate, daca inregistrarile sunt corecte sau daca effectiveness targets are being met. An audit may be tintele propuse pentru eficienta si efectivitate sunt carried out by internal or external groups. See also atinse. Un audit poate fi condus de un grup intern assessment; certification. sau extern. A se vedea de asemenea evaluare; certificare,. authority matrix matrice de autoritate See RACI. A se vedea de asemenea RACI automatic call distributia automata a (ITIL Service Operation) Use of information (ITIL Service Operation) Folosirea unei tehnologii distribution (ACD) apelurilor (ACD) technology to direct an incoming telephone call to informatice pentru a directiona apelurile telefonice the most appropriate person in the shortest possible sosite catre cea mai potrivita persoana in timpul cel time. ACD is sometimes called automated call mai scurt. ACD este cunoscut si sub de numirea de distribution. distribuirea automata a apelurilor. Availability disponibilitate / (ITIL Service Design) Ability of an IT service or other (ITIL Service Design) Abilitatea unui element de availability configuration item to perform its agreed function configuratie sau a unui serviciu IT de a executa when required. Availability is determined by functia agreata atunci cand este cerut. reliability, maintainability, serviceability, performance Disponibilitatea este determinata de gradul de and security. Availability is usually calculated as a incredere, mentenabilitate, capacitatea de executie a percentage. This calculation is often based on contractului, , performanta si securitate. agreed service time and downtime. It is best practice Disponibilitatea este de obicei calculata ca un to calculate availability of an IT service using procent. Acest calcul este de obicei bazat pe measurements of the business output. perioada agreata de furnizare a serviciului si indisponibilitate. Este o buna practica de a calcula disponibilitatea unui serviciu IT utilizand masuratori asupra efectelor de business. ITIL® Glossary of Terms English - Romanian v.1.0 © AXELOS Limited 2011 Toate drepturile rezervate Reproducerea acestui material necesita permisiunea lui AXELOS Limited Swirl logo™ este o marca a lui AXELOS Limited ITIL® este o marca inregistrata a lui AXELOS Limited 8 Termen Englezesc Termen Romanesc Definitie Englezeasca Definitie Romaneasca availability availabilty management (ITIL Service Design) The process responsible for (ITIL Service Design) Procesul responsabil pentru a management (AM) / managementul ensuring that IT services meet the current and future se asigura ca un serviciu IT respecta nevoile curente disponibilitatii (AM) availability needs of the business in a cost-effective si viitoare de disponibilitate ale business-ului intro and timely manner. Availability management defines, maniera eficienta din pucnt de vedere al costurilor si analyses, plans, measures and improves all aspects timpului. Managementul disponibilitatii (AM) of the availability of IT services, and ensures that all defineste, analizeaza, planifica, masoara si aduce IT infrastructures, processes, tools, roles etc. are imbunatatiri tuturor aspectelor legate de appropriate for the agreed service level targets for disponibiliatea serviciilor IT si se asigura ca toata availability. See also availability management infrastructura IT, procesele, instrumentele, rolurile information system. etc. sunt corespunzatoare cu tintele agreate de nivel de furnizare ale seviciului. A se vedea de asemenea sistem informational pentru managementul disponibilitatii. availability availability management (ITIL Service Design) A set of tools, data and (ITIL Service Design) Un set de instrumente, date si management information system information that is used to support availability informatii ce sunt folosite pentru a sustine information system (AMIS) / sistem management. See also service knowledge managementul disponibilitatii. A se vedea de (AMIS) management system. deasemnea sistemul informational pt managemntul informational pentru cunostintelor (SKMS). managementul disponibilitatii availability plan plan de disponibilitate (ITIL Service Design) A plan to ensure that existing (ITIL Service Design) Un plan care se asigura ca, and future availability requirements for IT services cerintele de disiponibilitate curente si viitoare, pentru can be provided cost-effectively. serviciile IT, sa fie furnizate in mod efectiv din punct de vedere al costului. back-out back-out (ITIL Service Transition) An activity that restores a (ITIL Service Transition) O activitate ce restaureaza service or other configuration item to a previous un serviciu sau un alt element de configuratie (CI) la baseline. Back-out is used as a form of remediation o stare de baza anterioara. Back-out este folosit ca o when a change or release is not successful. forma de remediere atunci cand o schimbare sau o noua versiune nu sunt facute cu success. Backup salvare date/backup (ITIL Service Design) (ITIL Service Operation) (ITIL Service Design) (ITIL Service Operation) Copying data to protect against loss of integrity or Copierea datelor pentru a fi protejate impotriva availability of the original. pierderii/distrugerii integritatii sau disponibilitatii originalului. ITIL® Glossary of Terms English - Romanian v.1.0 © AXELOS Limited 2011 Toate drepturile rezervate Reproducerea acestui material necesita permisiunea lui AXELOS Limited Swirl logo™ este o marca a lui AXELOS Limited ITIL® este o marca inregistrata a lui AXELOS Limited 9 Termen Englezesc Termen Romanesc Definitie Englezeasca Definitie Romaneasca balanced scorecard balanced scorecard (ITIL Continual Service Improvement) A (ITIL Continual Service Improvement) Este un management tool developed by Drs Robert Kaplan instrument de management, dezvoltata de Dr. (Harvard Business School) and David Norton. A Robert Kaplan (Harward Business School) si David balanced scorecard enables a strategy to be broken Norton. Un balanced scorecard faciliteaza o strategie down into key performance indicators. Performance sa poata fi divizata in indicatori cheie de against the KPIs is used to demonstrate how well the performanta/KPI. Performanta versus KPI este strategy is being achieved. A balanced scorecard folosita pentru a demonstra cat de bine strategia a has four major areas, each of which has a small fost atinsa. Balance scorecard are patru arii majore, number of KPIs. The same four areas are fiecare avand un numar mic de KPIs. Aceleasi patru considered at different levels of detail throughout the arii sunt considerate la nivele diferite de detaliu de-a organization. lungul organizatiei. baseline baseline/referinta ITIL Continual Service Improvement) (ITIL Service (ITIL Continual Service Improvement) (ITIL Service Transition) A snapshot that is used as a reference Transition) Un configuratie instantanee folosita ca un point. Many snapshots may be taken and recorded punct de referinta. Se pot inregistra mai multe over time but only some will be used as baselines. configuratii instantanee in timp dar numai cateva vor For example: fi folosite ca referinta: De exemplu: • An ITSM baseline can be used as a starting • Un baseline ITSM poate fi folosit ca un punct point to measure the effect of a service de pornire pentru masurarea efectului improvement plan planului de imbunatatire al serviciului. • A performance baseline can be used to • Un baseline de performanta poate fi folosit measure changes in performance over the pentru a masura schimbarile in performanta lifetime of an IT service unui serviciu IT de-a lungul duratei sale de • A configuration baseline can be used as part of viata. a back-out plan to enable the IT infrastructure to • Un baseline de configuratie poate fi folosit ca be restored to a known configuration if a change optiune pentru ca infrastructura IT sa poata fi or release fails. restaurata la o configuratie cunoscuta, daca vreo schimbare sau un pachet de distributie See also benchmark. esueaza. A se vedea de asemenea benchmark/etalon. ITIL® Glossary of Terms English - Romanian v.1.0 © AXELOS Limited 2011 Toate drepturile rezervate Reproducerea acestui material necesita permisiunea lui AXELOS Limited Swirl logo™ este o marca a lui AXELOS Limited ITIL® este o marca inregistrata a lui AXELOS Limited 10