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Overview 4.8 Recall Time..r. .D...u..r.a..t.i.o..n..................................................... 86 1.1 Programmin.g.. .F..u..n..c..t.io..n..s.................................................... 8 4.9 Unsupervis.e..d.. .D...is..c..o..n..n..e..c..t.............................................. 87 1.2 Programma..b..l.e.. .B..u..t.t.o..n..s................................................... 10 5. Date and Time 1.3 DS Phones..................................................................... 11 1.3.1 1..4..0..3...................................................................... 12 5.1 Changing th..e.. .D...a..t.e.......................................................... 91 1.3.2 1..4..0..8...................................................................... 13 5.2 Changing th..e.. .T...im...e.......................................................... 92 1.3.3 1..4..1..6...................................................................... 14 5.3 Network Tim...e.. .S...y.n..c..h..r.o..n..i.z..a..t.i.o..n....................................... 93 1.3.4 9..5..0..4...................................................................... 15 5.4 Automatic D...a..y.l.i.g..h..t. .S..a..v..i.n..g..s.. .T..i.m...e................................... 94 1.3.5 9..5..0..8...................................................................... 16 6. Dialing Restrictions and Permissions 1.3.6 A..d..m...i.n..i.s..t.r.a..t.i.o..n.. .M...e..n..u..s........................................... 17 1.4 ETR Phone..s................................................................... 20 6.1 Allowed Nu.m...b..e..r. .L..i.s..t...................................................... 97 1.4.1 E...T..R.. .3..4..D.../.E..T...R.. .3..4.................................................. 21 6.2 Allowed Lis.t. .A...s.s..i.g..n..m...e..n..t................................................ 99 1.4.2 E...T..R.. .1..8..D.../.E..T...R.. .1..8.................................................. 23 6.3 Disallowed.. .N...u..m...b..e..r. .L..i.s..t.s.............................................. 101 1.4.3 E...T..R.. .6..D.../.E..T...R.. .6...................................................... 25 6.4 Disallowed.. .L..i.s..t. .A..s..s..i.g..n..m...e..n..t......................................... 103 1.5 BST Phone..s................................................................... 26 6.5 Emergenc.y.. .P...h..o..n..e.. .N..u..m...b..e..r. .L..i.s..t................................... 105 1.5.1 M...7..1..0..0................................................................... 27 6.6 Outgoing .C..a..l.l. .R..e..s..t.r.i.c..t.i.o..n.............................................. 107 1.5.2 M...7..1..0..0..N................................................................. 28 6.7 Allow Rem..o..t.e.. .C...a..ll. .F..o..r..w..a..r.d..i.n..g...................................... 109 1.5.3 M...7..2..0..8................................................................... 29 6.8 System Pa..s..s..w...o..r.d......................................................... 111 1.5.4 M...7..2..0..8..N................................................................. 30 6.9 Toll Call P.r..e..f.ix............................................................... 112 1.5.5 M...7..3..1..0................................................................... 31 7. PBX Mode Call Routing 1.5.6 M...7..3..1..0..N................................................................. 33 7.1 ARS Sele.c.t.o..r..s.............................................................. 117 1.5.7 M...7..3..2..4................................................................... 35 7.2 Call Class.e..s.................................................................. 119 1.5.8 M...7..3..2..4..N................................................................. 37 7.3 External D..i.a..li.n..g.. .P...r.e..f.i.x.................................................. 120 1.5.9 K..L..M... .M...o..d..u..l.e.......................................................... 39 1.5.10. .T..7..0..0..0.................................................................. 40 8. Auxiliary Equipment 1.5.11. .T..7..1..0..0.................................................................. 41 8.1 Doorphon.e.. .P..r.o..g..r..a..m...m...in..g.............................................. 122 1.5.12. .T..7..2..0..8.................................................................. 42 8.1.1. .D...o..o..r.p..h..o..n..e.. .E..x..t.e..n..s..i.o..n..s....................................... 123 1.5.13. .T..7..3..1..6.................................................................. 43 8.1.2. .D...o..o..r.p..h..o..n..e.. .A..l.e..r.t. .E...x.t.e..n..s..i.o..n................................. 125 1.5.14. .T..7..3..1..6..E................................................................ 45 8.2 Contact C.l.o..s..u..r.e..s.......................................................... 127 1.5.15. .T..7..3..1..6..E... .K..E..M... .M...o..d..u..l.e.......................................... 47 8.2.1. .C...o..n..t.a..c.t. .C...l.o..s..u..r.e.. .G...r.o..u..p....................................... 128 1.5.16. .T..7..4..0..6../.T..7..4..0..6..E..................................................... 48 8.2.2. .C...o..n..t.a..c.t. .C...l.o..s..u..r.e.. .O...p..e..r.a..t.i.o..n.. .T..y..p..e........................ 130 1.6 Dialing Cod..e..s................................................................. 49 8.3 Loudspea.k..e..r. .E..x..t.e..n..s..i.o..n................................................ 132 1.7 Feature Co.d..e..s................................................................ 50 8.4 Fax Mach.i.n..e.. .E..x..t.e..n..s..io..n................................................. 133 2. Telephony Features 9. Speed Dials 2.1 Key System.. .o..r. .P...B..X... .S..y..s..t.e..m............................................ 54 9.1 System Sp..e..e..d.. .D...i.a..l.s..................................................... 137 2.1.1 O...u..t.g..o..i.n..g.. .C..a..l.l. .R..o..u..t.i.n..g........................................... 55 9.2 Personal S...p..e..e..d.. .D..i.a..l.s................................................... 139 2.1.2 I.n..c..o..m...i.n..g.. .C..a..l.l. .R..o..u..t.i.n..g........................................... 56 2.2 Dial Plan ..................................................................... 57 10.Extension Settings 2.3 Voicemail O..p..e..r..a..t.io..n........................................................ 59 10.1 Caller ID. .L..o..g.. .A..l.l. .C...a..ll.s................................................. 145 2.4 Night Servi.c.e................................................................... 60 10.2 Extensio.n.. .N..a..m...e.......................................................... 146 2.5 Phantom E.x..t.e..n..s.i.o..n..s....................................................... 61 10.3 Display L..a..n..g..u..a..g..e....................................................... 148 2.6 One Touch. .T..r.a..n..s..f.e..r....................................................... 62 10.4 Call Wait.i.n..g................................................................. 150 2.7 Modem Acc..e..s..s.. .S..u..p..p..o..r.t................................................. 62 10.5 Intercom. .D...ia..l. .T..o..n..e...................................................... 152 10.6 External .H...o..t.l.in..e........................................................... 154 3. System Changes 10.7 Internal H...o..t.li.n..e............................................................ 156 3.1 System Mo.d..e.................................................................. 65 10.8 Outside C...o..n..f.e..r.e..n..c..e.. .D...e..n..ia..l........................................ 158 3.2 System Nu.m...b..e..r.i.n..g......................................................... 66 10.9 Automati.c.. .P..r..iv..a..c..y....................................................... 159 3.3 System Loc..a..l.e................................................................ 67 10.10 Do Not .D...i.s.t.u..r..b.. .E..x..c..e..p..t.io..n..s........................................ 161 3.4 System Lan..g..u..a..g..e........................................................... 69 11.Account Codes 4. Line Settings 11.1 Forced A..c.c..o..u..n..t. .C...o..d..e.. .L..i.s.t.......................................... 165 4.1 Number of .L..i.n..e..s............................................................. 73 11.2 Forced A..c.c..o..u..n..t. .C...o..d..e.. .E..x..t.e..n..s..i.o..n..s.............................. 167 4.2 Line Assign..m...e..n..t............................................................ 75 4.3 Line Covera..g..e.. .E...x..t.e..n..s.i.o..n................................................ 77 12.Voicemail 4.4 Assign Line.. .t.o.. .A..u..t.o.. .A..t.t.e..n..d..a..n..t........................................ 78 12.1 VMS Co.v.e..r.. .O..n../.O...f.f..................................................... 171 IP Office Basic Edition - Quick Mode Phone Based Administration Page 3 IP Office Basic Edition - Issue 4c (28 November 2011) 12.2 VMS Cov..e..r.a..g..e.. .R...i.n..g..s................................................. 173 16.29 Saved N...u..m...b..e..r. .R...e..d..ia..l.............................................. 279 12.3 Voicema.i.l. .P..a..s..s..w..o..r.d.................................................... 175 16.30 Simulta.n..e..o..u..s.. .P..a..g..e................................................... 281 12.4 VMS Hun..t. .D...e..l.a..y......................................................... 176 16.31 Station .L..o..c..k.............................................................. 283 12.5 VMS Hun..t. .S...c..h..e..d..u..le.................................................... 177 16.32 Station .U...n..l.o..c.k........................................................... 285 16.33 VMS Co..v..e..r............................................................... 287 13.Groups 16.34 Voice M..a..i.l.b..o..x. .T...r.a..n..s..f.e..r............................................ 289 13.1 Calling G..r.o..u..p..s............................................................ 181 16.35 Wake U..p.. .S..e..r.v..i.c..e...................................................... 291 13.2 Hunt Gro..u..p..s............................................................... 183 13.3 Night Se.r.v..i.c.e.. .G...r.o..u..p.................................................... 185 17.System Maintenance 13.4 Night Se.r.v..i.c.e.. .B...u..t.t.o..n................................................... 187 17.1 Copy Ex.t.e..n..s.i.o..n.. .S...e..t.t.in..g..s............................................. 295 13.5 Pickup G..r.o..u..p..s............................................................ 189 17.2 Remote .A..d..m...i.n..i.s.t.r..a..t.io..n.. .P...a..s..s.w...o..r.d............................... 296 13.6 Operator. .G...r.o..u..p........................................................... 191 17.3 Clearing .a.. .B...a..c..k.u..p.. .A...l.a..r.m............................................. 299 17.4 Backup t.h..e.. .C...o..n..f.ig..u..r..a..t.io..n............................................ 300 14.Ring Settings 17.5 Restore .t.h..e.. .C..o..n..f.i.g..u..r.a..t.i.o..n........................................... 302 14.1 Abbrevia.t.e..d.. .R...i.n..g..in..g.................................................... 195 17.6 System C...o..p..y.............................................................. 304 14.2 Call Cov.e..r.a..g..e.. .R..i.n..g..s................................................... 197 17.7 System D...e..f.a..u..lt........................................................... 306 14.3 Distinctiv.e.. .R...i.n..g..i.n..g...................................................... 199 17.8 System R...e..s.e..t............................................................. 307 14.4 Line Ring..i.n..g................................................................ 201 17.9 System S..h..u..t.d..o..w...n....................................................... 308 14.5 Personal. .R...i.n..g.. .P..a..t.t.e..r.n................................................. 203 17.10 System. .U...p..g..r.a..d..e....................................................... 309 14.6 Line Ring..i.n..g.. .P..a..t.t.e..r..n................................................... 204 17.11 Memory.. .C...a..r.d.. .S..t.a..r.t.u..p../.S...h..u..t.d..o..w..n............................... 311 14.7 Override. .L..i.n..e.. .R..i.n..g..i.n..g................................................. 206 17.12 Display. .S..y..s..t.e..m... .D..e..t.a..i.l.s............................................. 313 14.8 Ringing o..n.. .T..r..a..n..s.f.e..r.................................................... 207 Index ...............................................................................315 14.9 Transfer. R...e..t.u..r.n.. .R...i.n..g..s................................................ 209 14.10 Transfe.r. .R...e..t.u..r.n.. .E...x.t.e..n..s..i.o..n........................................ 211 14.11 VMS Hu..n..t. .S...c..h..e..d..u..le.................................................. 213 15.Holding Calls 15.1 Hold Rec..a..l.l .T...im...e......................................................... 216 15.2 Music on. .H...o..l.d............................................................. 218 16.Button Programming 16.1 Button P.r.o..g..r.a..m...m...i.n..g.. .F..u..n..c..t.i.o..n..s.................................. 221 16.2 Absent M..e..s..s..a..g..e......................................................... 224 16.3 Account .C...o..d..e.. .E..n..t.r.y.................................................... 226 16.4 Active Li.n..e.. .P..i.c..k.u..p....................................................... 228 16.5 Auto Dia.l. .-. .I.n..t.e..r.c..o..m..................................................... 230 16.6 Auto Dia.l. .-. .O...t.h..e..r........................................................ 232 16.7 Call Cov.e..r.a..g..e............................................................. 234 16.8 Call Forw..a..r.d..i.n..g........................................................... 236 16.9 Call Pick.u..p.................................................................. 238 16.10 Caller ID... .I.n..s..p..e..c..t...................................................... 240 16.11 Caller ID... .L..o..g............................................................. 242 16.12 Caller ID... .N...a..m...e.. .D..i.s..p..l.a..y............................................ 244 16.13 Calling .G...r.o..u..p............................................................ 246 16.14 Call Scr..e..e..n..in..g........................................................... 248 16.15 Confere..n..c..e.. .D..r.o..p....................................................... 250 16.16 Contact. .C...l.o..s..u..r.e.. .1..................................................... 252 16.17 Contact. .C...l.o..s..u..r.e.. .2..................................................... 254 16.18 Do Not .D...i.s.t.u..r..b.......................................................... 256 16.19 Hot Dia.l.................................................................... 258 16.20 Hunt Gr..o..u..p............................................................... 260 16.21 Idle Lin.e.. .P..i.c..k.u..p......................................................... 263 16.22 Last Nu.m...b..e..r.. .R..e..d..i.a..l................................................. 265 16.23 Loudsp.e..a..k..e..r. .P..a..g..e.................................................... 267 16.24 Messag..e.. .A..l.e..r.t. .N...o..t.if.i.c..a..t.i.o..n........................................ 269 16.25 Night S.e..r.v..i.c.e............................................................. 271 16.26 Pickup .G...r.o..u..p............................................................ 273 16.27 Privacy..................................................................... 275 16.28 Recall ..................................................................... 277 IP Office Basic Edition - Quick Mode Phone Based Administration Page 4 IP Office Basic Edition - Issue 4c (28 November 2011) Chapter 1. Overview IP Office Basic Edition - Quick Mode Phone Based Administration Page 5 IP Office Basic Edition - Issue 4c (28 November 2011) Overview: 1. Overview This document covers the programming of an IP Office Basic Edition - Quick Mode system that can be done from the phones on that system. This is only supported from a limited range of phones (ETR (ETR 18D, ETR 34D), M-Series ( M7310, M7310N, M7324, M7324N), T-Series (T7316E, T7316), 1400 Series (1408, 1416) and 9500 Series (9504 and 9508). The range of programming can be divided into the following categories: · System Administration This programming can only be done on the first two extensions in the system. It mainly involves settings that affect all extensions on the system. · Centralized Programming This programming can only be done on the first two extensions in the system. The user is able to select another extension number and then program settings for that other extension. · Telephone Programming This programming is done from the extension whose settings are being changed. It does not cover daily operations, for example switching forwarding on or off. System web management can access all the settings covered by telephone administration plus a wide range of additional settings not available through telephone administration. However use of system web management is normally reserved for a system installer or maintainer only, due to the nature of the settings that are accessible. IP Office Basic Edition - Quick Mode Phone Based Administration Page 7 IP Office Basic Edition - Issue 4c (28 November 2011) 1.1 Programming Functions The table below lists the settings that can be programmed from a suitable phone on the first two extensions in the system. Settings by Code Settings by Name · 101: System Date 91 · Abbreviated Ringing 195 305 · 103: System Time 92 · Allow To 99 408 · 104: Number of Lines 73 · Allowed Lists 97 407 · 105: Transfer Return Rings 209 · ARS Selectors 117 (DS/PBX) – · 107: Recall timer 86 · Assign Line to AA 78 210 · 109: Outside Conference Denial 158 · Auto Line Selection 84 – · 115: Wake Up Service Button 291 · Automatic Daylight Saving 94 126 · 119: Ringing on Transfer 207 · Automatic Extension Privacy 159 304 · 123: Clear Backup Alarm 299 · Call Coverage Rings 197 320 · 124: Manual Backup 300* · Call Waiting 150 316 · 125: Restore 302* (Reboot) · Calling Group 181 502 · 126: Automatic Daylight Saving 94 · Calls Out 119 (DS/PBX) – · 127: Hold Timer 216 · Clear Backup Alarm 299 123 · 128: Network Time Synch 93 · Co Disconnect Time 82 203 · 129: Unsupervised Disconnec 87 * (Reboot) · Contact Close Grp 128 612 · 203: Co Disconnect Time 82 · Copy Settings 295* 399 · 206: Group Call Distribution 80 · Default Numbering 66 (Reboot) 734 · 208: Line Coverage Extension 77 · Disallow To 103 405 · 209: Line Ringing Pattern 204 · Disallowed Lists 101 404 · 210: Assign Line to AA 78 · Display Language 148 303 · 301: Line Assignment 75 · Distinctive Ringing 199 308 · 303: Display Language 148 · Doorphone 1 Extension 123 604 · 304: Automatic Extension Privacy 159 · Doorphone 2 Extension 123 605 · 305: Abbreviated Ringing 195 · Doorphone Alert Ext 125 606 · 306: Transfer Return Extension 211 · Emergency List 105 406 · 307: Forced Account Code 167 · Extension Name 146 – · 308: Distinctive Ringing 199 · External Hotline 154 311 · 309: Intercom Dial Tone 152 · Fax Machine Extension 133 601 · 310: VMS Cover 171 · Forced Act Code List 165 409 · 311: External Hotline 154 · Forced Account Code 167 307 · 316: Call Waiting 150 · Group Call Distribution 80 206 · 317: Log Caller ID Extensions 145 · Hold Timer 216 127 · 318: Log Caller ID Extensions 145 · Hunt Group 183 505 · 319: Log Caller ID Extensions 145 · Intercom Dial Tone 152 309 · 320: Call Coverage Rings 197 · Internal Hotline Ext 156 603 · 321: VMS Coverage Rings 173 · Line Assignment 75 301 · 322: Remote Call Forward 109 · Line Coverage Extension 77 208 · 323: Personal Ring Pattern 203 · Line Ringing 201 <button> · 324: Override Line Ringing 206 · Line Ringing Pattern 204 209 · 325: Reset Voice Mail Pwd 175* · Log Caller ID Extensions 145 317 · 399: Copy Settings 295* · Log Caller ID Extensions 145 318 · 401: Outgoing Call Restr 107 · Log Caller ID Extensions 145 319 · 402: Toll Call Prefix 112 · Loudspeaker Paging Ext 132 617 · 403: Set System Password 111 · Manual Backup 300* 124 · 404: Disallowed Lists 101 · Memory Card Startup/Shutdown 311* 733 · 405: Disallow To 103 · Music on Hold 218 602 · 406: Emergency List 105 · Network Time Synch 93 128 · 407: Allowed Lists 97 · Number of Lines 73 104 · 408: Allow To 99 · Night Service Button 187 503 · 409: Forced Act Code List 165 · Night Service Grp Ext 185 504 · 501: Pickup Group 189 · OG Call Select 120 (DS/PBX) – · 502: Calling Group 181 · Operator Group 191 (DS/PBX) – · 503: Night Service Button 187 · Outgoing Call Restr 107 401 · 504: Night Service Grp Ext 185 · Outside Conference Denial 158 109 · 505: Hunt Group 183 · Override Line Ringing 206 324 · 506: VMS Hunt Delay 176 · Personal Ring Pattern 203 323 · 507: VMS Hunt Schedule 213 · Personal Speed Dial 139 80-99 · 601: Fax Machine Extension 133 · Pickup Group 189 501 · 602: Music on Hold 218 · Recall timer 86 107 IP Office Basic Edition - Quick Mode Phone Based Administration Page 8 IP Office Basic Edition - Issue 4c (28 November 2011) Overview: Programming Functions Settings by Code Settings by Name · 603: Internal Hotline Ext 156 · Remote Admin Password 296* 730 · 604: Doorphone 1 Extension 123 · Remote Call Forward 109 322 · 605: Doorphone 2 Extension 123 · Reset Voice Mail Pwd 175* 325 · 606: Doorphone Alert Ext 125 · Restore 302* (Reboot) 125 · 612: Contact Close Grp 128 · Ringing on Transfer 207 119 · 613: Type - Contact Close 130 · Set System Password 111 403 · 617: Loudspeaker Paging Ext 132 · System Copy 304* 732 · 728: System Reset 307* (Reboot) · System Date 91 101 · 729: System Shutdown 308* · System Default 306* 989 · 730: Remote Admin Password 296* · System Language 69 – · 731: System Upgrade 309* (Reboot) · System Locale 67 (Reboot) – · 732: System Copy 304* · System Mode 65 (DS/Reboot) – · 733: Memory Card Startup/Shutdown 311* · System Reset 307* (Reboot) 728 · 734: Default Numbering 66 (Reboot) · System Shutdown 308* 729 · 989: System Default 306* · System Speed Dials 137 600-699 · 80-99: Personal Speed Dial 139 · System Time 92 103 · 600-699: System Speed Dials 137 · System Upgrade 309* (Reboot) 731 · <button>: Line Ringing 201 · Toll Call Prefix 112 402 · –: ARS Selectors 117 (DS/PBX) · Transfer Return Extension 211 306 · –: Auto Line Selection 84 · Transfer Return Rings 209 105 · –: Calls Out 119 (DS/PBX) · Type - Contact Close 130 613 · –: Extension Name 146 · Unsupervised Disconnect 87 * (Reboot) 129 · –: OG Call Select 120 (DS/PBX) · VMS Cover 171 310 · –: Operator Group 191 (DS/PBX) · VMS Coverage Rings 173 321 · –: System Language 69 · VMS Hunt Delay 176 506 · –: System Locale 67 (Reboot) · VMS Hunt Schedule 213 507 · –: System Mode 65 (DS/Reboot) · Wake Up Service Button 291 115 · Items marked * cannot be accessed using the Next Procedure or Previous Procedure options. · Items with a – are not accessible by # code. · Items labeled (DS) can only be accessed using DS phones 11 . · Items labeled (PBX) can only be accessed on systems running in PBX system mode. · Items labeled (Key) can only be accessed on systems running in key system mode. · Items labeled (Reboot) require the system to restart, ending any calls currently in progress. IP Office Basic Edition - Quick Mode Phone Based Administration Page 9 IP Office Basic Edition - Issue 4c (28 November 2011) 1.2 Programmable Buttons Most of the supported phones have programmable buttons to which functions can be assigned. For some phones, additional programmable buttons can also be added by attaching a button module or modules to the phone. The order and numbering of the programmable buttons depends on the phone type. The following sections contain details for each phone. However the same type of buttons exist for all phones types are follows: · Intercom/Call Appearance Buttons The first programmable buttons are used by the system as follows. The function is automatically assigned by the system and cannot be overridden. · For systems running in key system mode, the first two buttons (01 and 02) are used as Intercom 1 and Intercom 2 buttons. These are used for making internal calls. External calls are made using line appearance buttons. · For systems running in PBX system mode, the first three buttons (01 to 03) are used as call appearance buttons. These are used for making internal and external calls. Line appearance buttons can still be used if required. · Line Buttons These buttons used as line appearance buttons for external phone lines into the system. These can only be programmed by a system administrator using the Number of Lines 73 and Line Assignment 75 functions. They cannot be overridden by the extension user. · Other Buttons Any additional buttons can be used for range of functions listed in Button Programming Functions 221. These buttons can be programmed by the system administrator and, for some functions, the extension user. IP Office Basic Edition - Quick Mode Phone Based Administration Page 10 IP Office Basic Edition - Issue 4c (28 November 2011)