F Security Management / Investigations e r The process of investigation is dynamic and fluid. The approach must be r a reasonable and the investigator flexible. However, in order to be successful, r o every investigation must have a meaningful purpose and be executed ethically and lawfully. Inevitably, employers must invest time, money, and patience to ensure they I n obtain demonstrable and actionable results. To achieve this and reduce the exposure to unnecessary business disruptions and litigation, every v workplace investigation must by driven by process. e s Investigations in the Workplace, Second Edition provides both novice and t experienced investigators with the most insightful and useful information i g available on the methods and processes for the proper and safe investigation of workplace crime and misconduct. Gleaned from Eugene Ferraro’s nearly a three decades of experience, the book is designed for easy reading and t S use—dispelling common myths and presenting new approaches, methods, i o e and strategies. c n o Revised and updated with more methods, techniques, and case studies, s n this powerful book also includes new diagrams, checklists, and visuals d i to help readers put the material in context and make their investigations n e soar. Each chapter begins with Key Learning Points and is supplemented d t with boxed Tips, Traps, and Common Mistakes. An exhaustive appendix h i includes a glossary of common investigative terms, sample surveillance and t e i investigative reports, advice on digital evidence, and more. o n W Investigations in the Workplace, Second Edition is a must-read for o corporate investigators and security professionals, human resources and law r enforcement personnel, attorneys, and anyone else tasked with conducting k or supervising workplace investigations. p l a c e K10762 ISBN: 978-1-4398-1480-2 90000 www.crcpress.com 9 781439 814802 w w w.crcpre s s.com K10762_COVER_Final_revised.indd 1 1/20/12 3:13 PM CRC Press Taylor & Francis Group 6000 Broken Sound Parkway NW, Suite 300 Boca Raton, FL 33487-2742 © 2012 by Taylor & Francis Group, LLC CRC Press is an imprint of Taylor & Francis Group, an Informa business No claim to original U.S. Government works Version Date: 20120217 International Standard Book Number-13: 978-1-4398-1482-6 (eBook - PDF) This book contains information obtained from authentic and highly regarded sources. Reasonable efforts have been made to publish reliable data and information, but the author and publisher cannot assume responsibility for the validity of all materials or the consequences of their use. The authors and publishers have attempted to trace the copyright holders of all material reproduced in this publication and apologize to copyright holders if permission to publish in this form has not been obtained. If any copyright material has not been acknowledged please write and let us know so we may rectify in any future reprint. Except as permitted under U.S. Copyright Law, no part of this book may be reprinted, reproduced, transmit- ted, or utilized in any form by any electronic, mechanical, or other means, now known or hereafter invented, including photocopying, microfilming, and recording, or in any information storage or retrieval system, without written permission from the publishers. For permission to photocopy or use material electronically from this work, please access www.copyright. com (http://www.copyright.com/) or contact the Copyright Clearance Center, Inc. (CCC), 222 Rosewood Drive, Danvers, MA 01923, 978-750-8400. CCC is a not-for-profit organization that provides licenses and registration for a variety of users. For organizations that have been granted a photocopy license by the CCC, a separate system of payment has been arranged. Trademark Notice: Product or corporate names may be trademarks or registered trademarks, and are used only for identification and explanation without intent to infringe. Visit the Taylor & Francis Web site at http://www.taylorandfrancis.com and the CRC Press Web site at http://www.crcpress.com Disclaimer While it should be obvious, my lawyers insist that I must emphatically state that neither this work nor the opinions contained herein should be construed as legal advice or relied upon as such. Should such advice be necessary, it is suggested that competent professional assistance be sought. Furthermore, while many of the practices and methodologies that will be presented are considered industry best practices, specific circumstances and fact patterns should drive your process and approach. If you are unsure as to how to properly proceed, stop and seek the advice of a competent professional. Throughout this work I have attempted to avoid gender stereotyping or the preference of one gender over another. Any appearance of having done so was the product of my writing style and was not intentional. Hopefully my use of both genders does not create a distraction. The case studies that have been used in this work are based on real investiga- tions conducted by me or my organization. However, in order to protect the reputa- tions of the guilty and the privacy of the innocent I have substantially altered some facts. Any similarity to real situations or real people is unintentional and purely coincidental. And finally, you will note that I have occasionally referenced a service or prod- uct. Neither I nor my organization has been paid nor do we receive any material benefit from such references or endorsements. They have been provided purely for the purpose of assisting you. v To the teachers, professors and instructors who gave of themselves and whose patience and encouragement inspired me. Without them, this work would have never been possible, no less imagined. Thank you one and all. I am forever grateful.