Ewa Ziemba (Ed.) 3 Information Technology 4 2 P for Management I B N L Federated Conference on Computer Science and Information Systems, ISM 2015 and AITM 2015 Lodz, Poland, September 2015, Revised Selected Papers 123 Lecture Notes in Business Information Processing 243 Series Editors Wil van der Aalst Eindhoven Technical University, Eindhoven, The Netherlands John Mylopoulos University of Trento, Povo, Italy Michael Rosemann Queensland University of Technology, Brisbane, QLD, Australia Michael J. Shaw University of Illinois, Urbana-Champaign, IL, USA Clemens Szyperski Microsoft Research, Redmond, WA, USA More information about this series at http://www.springer.com/series/7911 Ewa Ziemba (Ed.) Information Technology for Management Federated Conference on Computer Science and Information Systems, ISM 2015 and AITM 2015 Lodz, Poland, September 2015 Revised Selected Papers 123 Editor EwaZiemba Faculty of Financeand Insurance University of Economics inKatowice Katowice Poland ISSN 1865-1348 ISSN 1865-1356 (electronic) Lecture Notes inBusiness InformationProcessing ISBN 978-3-319-30527-1 ISBN978-3-319-30528-8 (eBook) DOI 10.1007/978-3-319-30528-8 LibraryofCongressControlNumber:2016933479 ©SpringerInternationalPublishingSwitzerland2016 Thisworkissubjecttocopyright.AllrightsarereservedbythePublisher,whetherthewholeorpartofthe material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storageandretrieval,electronicadaptation,computersoftware,orbysimilarordissimilarmethodologynow knownorhereafterdeveloped. Theuseofgeneraldescriptivenames,registerednames,trademarks,servicemarks,etc.inthispublication doesnotimply,evenintheabsenceofaspecificstatement,thatsuchnamesareexemptfromtherelevant protectivelawsandregulationsandthereforefreeforgeneraluse. Thepublisher,theauthorsandtheeditorsaresafetoassumethattheadviceandinformationinthisbookare believedtobetrueandaccurateatthedateofpublication.Neitherthepublishernortheauthorsortheeditors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissionsthatmayhavebeenmade. Printedonacid-freepaper ThisSpringerimprintispublishedbySpringerNature TheregisteredcompanyisSpringerInternationalPublishingAGSwitzerland Preface The presentbook includes extended and revised versions ofselectedpapers submitted tothe10thConferenceonInformationSystemsManagement(ISM2015)andthe13th Conference on Advanced Information Technologies for Management (AITM 2015) held in Łódź, Poland, during September 13–16, 2015. These conferences were orga- nized as the sub-conferences within the Federated Conference on Computer Science and Information Systems (FedCSIS 2015). FedCSIS provides a platform for bringing together researchers, practitioners, and academics to present and discuss ideas, chal- lenges,andpotentialsolutionsonestablishedoremergingtopicsrelatedtoresearchand practice in computer science and information systems. Since 2012, the proceedings of FedCSIS have been indexed in the Thomson Reuters Web of Science. In addition, FedCSIS full and short papers are included in the IEEE Xplore Digital Library. ISM2015wasaforumforcomputerscientists,ITspecialist,andbusinesspeopleto exchangeideasonmanagementofinformationsystemsinorganizations,andtheusage ofinformationsystemsforenhancingthedecision-makingprocessandforempowering managers. It concentrated on various issues of planning, organizing, resourcing, coordinating, controlling, and leading of management functions to ensure a smooth operation of information systems in organizations. AITM2015wasaforumforthoseinthefieldofbusinessinformaticstopresentand discuss the current issues of IT in business applications. It was mainly focused on business process management, enterprise information systems, business intelligence methodsand tools, decisionsupport systems and data mining, intelligence and mobile IT, cloud computing, SOA, agent-based systems, and business-oriented ontologies. ISM 2015 and AITM 2015 received 54 papers from 14 countries in all continents. After a review process, only 18 papers were accepted as full papers. Twelve papers of the highest quality as ranked by the Program Committee were chosen and the authors were invited to extend their papers and submit them for consideration to the LNBIP publication. Our guiding criteria for including papers in the book were the excellence of the publications indicated by the reviewers, the relevance of the subject matter for the economy, and promising results. Finally, 11 papers were selected for publication in this book. The selected papers reflect state-of-the-art research work that is often oriented toward real-world applications and highlight the benefits of infor- mation systemsandtechnologyfor businessandpublicadministration,thus forming a bridge between theory and practice. These papers focus on knowledge management systems,informationtechnologyforbusinessandpublicorganizations,andevaluation of information systems. I would like to take this opportunity to express my gratitude to all those who contributedtotheISM2015andAITM 2015research events.Firstofall, theauthors, whose quality work was the essence of the conference, and the members of the Pro- gram Committee, who helped us with their expertise and diligence in reviewing the papers. I am deeply grateful to the program chairs of ISM 2015 and AITM 2005, VI Preface namely,WitoldChmielarz,HelenaDudycz,andJerzyKorczak,fortheirorganizational involvement in the events and the evaluation of papers. Many thanks to the chairs of FedCSIS 2015, i.e., Maria Ganzha, Leszek A. Maciaszek, and Marcin Paprzycki, for putting a lot of effort into organizing the big and excellent research event. Their work and commitment were invaluable. Finally,wehopereaderswillfindthecontentofthisbookusefulandinterestingfor their own research activities. It is in this spirit and conviction that we present our monograph, which is the result of the intellectual effort of the authors, for the final judgment of readers. We are open to discussion on the issues raised in this book, and we look forward to the polemical, or even critical, voices as to the content and form. February 2016 Ewa Ziemba Contents Knowledge Management Systems The Evolution of Adaptive Case Management from a DSS and Social Collaboration Perspective. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Łukasz Osuszek and Stanisław Stanek Process of Ontology Design for Business Intelligence System. . . . . . . . . . . . 17 Helena Dudycz and Jerzy Korczak Construction and Restructuring of the Knowledge Repository of Website Evaluation Methods. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Paweł Ziemba, Jarosław Wątróbski, Jarosław Jankowski, and Waldemar Wolski Information Technology for Business and Public Organizations RiskFactorsRelationshipsforInformationSystemsProjects–Insightfrom Polish Public Organizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Ewa Ziemba and Iwona Kolasa MoralHazardinITProjectCompletion.AnAnalysisofSupplierandClient Behavior in Polish and German Enterprises . . . . . . . . . . . . . . . . . . . . . . . . 77 Bartosz Wachnik Modelling of Software Agents in Knowledge-Based Organisations. Analysis of Proposed Research Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Mariusz Żytniewski, Andrzej Sołtysik, Anna Sołtysik-Piorunkiewicz, and Bartosz Kopka Fuzzy Logic as Agents’ Knowledge Representation in A-Trader System . . . . 109 Jerzy Korczak, Marcin Hernes, and Maciej Bac Data Mining Approach to Assessment of the ERP System from the Vendor’s Perspective . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Ilona Pawełoszek Evaluation of Information Systems Comparative Analysis of Electronic Banking Websites in Poland in 2014 and 2015 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147 Witold Chmielarz and Marek Zborowski VIII Contents The Impact of Enhancing a Performance Measurement System on the Israeli Police. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162 Marina Vugalter and Adir Even Evaluating Efficiency of ArchiMate Business Processes Verification with NuSMV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179 Piotr Szwed Author Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197 Knowledge Management Systems