Information Systems Development · · William Wei Song Shenghua Xu · · Changxuan Wan Yuansheng Zhong · · Wita Wojtkowski Gregory Wojtkowski Henry Linger Editors Information Systems Development Asian Experiences Foreword by William Wei Song and Shenghua Xu 123 Editors WilliamWeiSong ShenghuaXu DurhamUniversity SchoolofInformationTechnology DurhamDH13LE,UK JiangxiUniversityofFinance [email protected] andEconomics NanchangJiangxi330013,China [email protected] YuanshengZhong ChangxuanWan UFIDASoftwareTechnologyCollege SchoolofInformationManagement JiangxiUniversityofFinance JiangxiUniversityofFinance andEconomics andEconomics NanchangJiangxi330013,China NanchangJiangxi330013,China [email protected] [email protected] GregoryWojtkowski WitaWojtkowski DepartmentofInformationTechnology DepartmentofInformationTechnology andSupplyChainManagement andSupplyChainManagement BoiseStateUniversity BoiseStateUniversity Boise,ID83725-1615,USA Boise,ID83725-1615,USA [email protected] [email protected] HenryLinger MonashUniversity Clayton,VIC3800,Australia [email protected] ISBN978-1-4419-7205-7 e-ISBN978-1-4419-7355-9 DOI10.1007/978-1-4419-7355-9 SpringerNewYorkDordrechtHeidelbergLondon LibraryofCongressControlNumber:2010938865 ©SpringerScience+BusinessMedia,LLC2011 Allrightsreserved.Thisworkmaynotbetranslatedorcopiedinwholeorinpartwithoutthewritten permission of the publisher (Springer Science+Business Media, LLC, 233 Spring Street, New York, NY 10013, USA), except for brief excerpts in connection with reviews or scholarly analysis. Use in connection with any form of information storage and retrieval, electronic adaptation, computer soft-ware,orbysimilarordissimilarmethodologynowknownorhereafterdevelopedisforbidden. Theuseinthispublicationoftradenames,trademarks,servicemarks,andsimilarterms,eveniftheyare notidentifiedassuch,isnottobetakenasanexpressionofopinionastowhetherornottheyaresubject toproprietaryrights. Printedonacid-freepaper SpringerispartofSpringerScience+BusinessMedia(www.springer.com) Foreword (MessagesfromProgramCo-Chairs) The 18th International Conference on Information Systems Development (ISD2009)isheldinNanchang,China,fromSeptember16to19,2009. Inkeepingwiththetraditionsoftheconference,ISD2009,whichisorganizedby JiangxiUniversityofFinanceandEconomics,aimstoprovideaninternationalplat- formforthediscussionandexchangeofnewresearchideasoninformationsystem developmentandrelatedamongresearchers,developers,andusersfromaroundthe world.Thethemeoftheconferenceis“AsianExperience”. This year, we received 89 papers from more than 20 counties and regions. ThesepapershavebeenrigorouslyreviewedbytheProgramCommitteemembers, each paper being reviewed by least three reviewers. Finally, 54 papers have been acceptedforpresentationattheconference,settinganacceptancerateof61%.The accepted papers are organized for presentation in 14 sessions spanning 9 tracks: “Enterprise Systems – A Challenge for Future Research and Improved Practice”, “BusinessSystemsAnalysis”,“IS/ITProjectManagement”,“DataandInformation Systems Model”, “Human–Computer Interaction in ISD”, “Information Systems for Service Marketing”, “Development of Information Systems for Creativity and Innovation”, “Model-Driven Engineering in ISD”, “Legal and Administrative AspectsofInformationSystemsDevelopment”,“InformationSystemsEngineering andManagement”,and“AgileandHigh-SpeedSystemsDevelopment”. TheconferenceisprivilegedtohostfivekeynotespeechesdeliveredbyGuoqing Chen(TsinghuaUniversity,China),JianMa(CityUniversityofHongKong,China), Zhi Jin (Peking University, China), Chengqi Zhang (University of Technology, Australia),andDeliYang(DalianUniversityofTechnology,China).Thespeeches provide an insight into a variety of research topics including e-Business, Internet- based software development, data mining, and electronic commerce and present challengesonrelatedresearchissues. The conference would not have been a success without the hard work of many individuals,includingthegeneralco-chairsGuoqinChenandQiaoWang,theorga- nizing co-chairs Changxuan Wan, Guoqiong Liao, Bo Shen, Shumei Liao, and Yuansheng Zhong, and others in the organizing committees, thanks for putting v vi Foreword an exceptional programme. We are also grateful for all the PC members and the externalreviewersforsettingupahighstandardforourconference.Wewouldalso like to thank the keynote speakers, the track chairs, the authors in particular who havecontributedtothesuccessofourconference.Wewouldliketothankourspon- sorNSFC.Lastbutnotleast,abig“thankyou”toJiangxiUniversityofFinanceand Economicsfortheirgreateffortinorganizingtheevent. Durham,UK WilliamWeiSong Nanchang,China ShenghuaXu ProgramCo-chairs Preface (MessagesfromtheGeneralCo-Chairs) Onbehalfoftheorganizingcommittee,wewouldliketowelcomeyoutothe18th International Conference on Information Systems Development (ISD2009). The purpose of this conference is to provide an international forum for technical dis- cussionandexchangeofideasininformationsystemsareaamongtheresearchers, developers,andusersfromacademia,business,andindustry. This is the first time that this conference is held in China. We are most privi- leged to be hosting this conference. Nanchang is an ancient city full of historical and cultural heritages dating back more than 2,200 years. As the capital city of JiangxiProvince,itisanexcellentlocationforaforumofacademicandprofessional communicationsandexchangeofresearchideas,withasidehelpingofmeaningful entertainmentandculturalimmersion. Inspiteofthenegativeimpactofthefinancialrecessionstartingfrom2008and theprevalenceofA/H1N1Flu,theconferencestillreceivedmanypapersfrommore than20countiesandregionsthisyear. This year’s conference continues the ISD conferences tradition with an excel- lentprogram,consistingof5keynotespeechesand54researchpaperpresentations. Theacceptedpapershavebeenpeerreviewedstrictlybythreeormoreexpertsand selected carefully from 89 submissions across Australia, China (including Hong Kong),Croatia,CzechRepublic,Denmark,Finland,Germany,Greece,HongKong, India,Ireland,Latvia,Lithuania,theNetherlands,Poland,Spain,Sweden,theUK, andtheUSA. Wewishtoexpressourgratitudetotheprogrammecommitteemembers,exter- nal reviewers, track chairs, and all the authors in particular for their excellent contributionsoftheirwork. We would like to thank the International Advisory Committee, Gregory Wojtkowski,WitaWojtkowski,andHenryLingerfortheirguidance.Wealsoappre- ciate the work by the programme co-chairs, William Wei Song and Shenghua Xu; theorganizingco-chairs,ChangxuanWanandGuoqiongLiao;theorganizingvice- chairs,BoShen,ShumeiLiao,andYuanshengZhong;thefinanceandregistration chair, Jucheng Yang; the local arrangements chair, Shihua Luo; the publication vii viii Preface chair,XiaofengDu;andthepublicityco-chairs,JoeGeldartandJulingDing,who havedoneagreatjobputtingtogetheranexcellenttechnicalprogram. Finally,butnonetheless,thankstoNSFChina,JiangxiComputerSociety,and JiangxiUniversityofFinanceandEconomicsfortheirsponsorshipandsupport. We hope that all of you will find the technical programme of ISD2009 to be interesting and beneficial to your research. We also hope that you enjoy your stay in Nanchang, with time to visit the plethora of historic and scenic locations, such as Tengwang Pavilion, Lushan Mountain, Shanqing Mountain, and leave with a memorableexperienceofChina. Beijing,China GuoqingChen Nanchang,China QiaoWang Contents PartI Enterprise Systems – A Challenge for Future ResearchandImprovedPractice CbSSDFandOWL-S:AScenario-BasedSolutionAnalysis andComparison . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 XiaofengDu,WilliamWeiSong,andMalcomMunro EnterpriseSystemsinaServiceScienceContext . . . . . . . . . . . . . 15 AndersG.Nilsson A Petri Net-Based Software Process Model for Developing Process-OrientedInformationSystems . . . . . . . . . . . . . . . . . . 27 YuLiandAndreasOberweis ModernEnterpriseSystemsasEnablersofAgileDevelopment . . . . . 41 OddFredrikssonandLennartLjung Patterns-BasedISChangeManagementinSMEs . . . . . . . . . . . . . 55 JanisMaknaandMariteKirikova Applying Use Cases to Describe the Role of Standards in e-HealthInformationSystems . . . . . . . . . . . . . . . . . . . . . . . 67 EmmaChávez,GavinFinnie,andPadmanabhanKrishnan Discussion on Development Trend of Chinese Enterprises InformationSystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Xiao-hongGan AsymmetricalEffectsofUsingPositiveandNegativeExamples onObjectModeling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 NarasimhaBolloju,ChristophSchneider,andDougVogel PartII IS/ITProjectManagement A Social Contract for University–Industry Collaboration: ACaseofProject-BasedLearningEnvironment . . . . . . . . . . . . . 99 TeroVartiainen ix x Contents Replacement of the Project Manager Reflected Through ActivityTheoryandWork-SystemTheory . . . . . . . . . . . . . . . . 111 TeroVartiainen,HeliAramo-Immonen,JariJussila, MarittaPirhonen,andKirsiLiikamaa Integrating Environmental and Information Systems Management:AnEnterpriseArchitectureApproach . . . . . . . . . . . 123 OvidiuNoran Effective Monitoring and Control of Outsourced Software DevelopmentProjects . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 LauraPonisioandPeterVruggink ClassificationofSoftwareProjects’Complexity . . . . . . . . . . . . . . 149 P.Fitsilis,A.Kameas,andL.Anthopoulos ApplicationofProjectPortfolioManagement . . . . . . . . . . . . . . . 161 MalgorzataPankowska PartIII Human-ComputerInteractionandKnowledgeManagement TowardsaCost-EffectiveEvaluationApproachforWebPortal Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175 AndrinaGranic´,IvicaMitrovic´,andNikolaMarangunic´ ITKnowledgeRequirementsIdentificationinOrganizational Networks: Cooperation Between Industrial Organizations andUniversities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187 PeterisRudzajsandMariteKirikova AKnowledgeTreeModelandItsApplicationforContinuous ManagementImprovement . . . . . . . . . . . . . . . . . . . . . . . . . 201 YunLu,Zhen-QiangBao,Yu-QinZhao,YanWang, andGui-JunWang OntheDevelopmentofaUser-DefinedQualityMeasurement ToolforXMLDocuments . . . . . . . . . . . . . . . . . . . . . . . . . . 213 EricPardedeandTejasviGaur The Paradox of “Structured” Methods for Software RequirementsManagement:ACaseStudyofane-Government DevelopmentProject . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223 KieranConboyandMichaelLang TheResearchforKnowledgeManagementSystemofVirtual EnterpriseBasedonMulti-agent . . . . . . . . . . . . . . . . . . . . . . 233 YangBoandShenghuaXu