IFIP AICT 446 Bill Doolin Eleni Lamprou Nathalie Mitev Laurie McLeod (Eds.) Information Systems and Global Assemblages (Re)Configuring Actors, Artefacts, Organizations IFIP WG 8.2 Working Conference on Information Systems and Organizations, IS&O 2014 Auckland, New Zealand, December 11–12, 2014 Proceedings 123 IFIP Advances in Information and Communication Technology 446 Editor-in-Chief A.JoeTurner,Seneca,SC,USA EditorialBoard FoundationsofComputerScience JacquesSakarovitch,TélécomParisTech,France Software:TheoryandPractice MichaelGoedicke,UniversityofDuisburg-Essen,Germany Education ArthurTatnall,VictoriaUniversity,Melbourne,Australia InformationTechnologyApplications ErichJ.Neuhold,UniversityofVienna,Austria CommunicationSystems AikoPras,UniversityofTwente,Enschede,TheNetherlands SystemModelingandOptimization FrediTröltzsch,TUBerlin,Germany InformationSystems JanPries-Heje,RoskildeUniversity,Denmark ICTandSociety DianeWhitehouse,TheCastlegateConsultancy,Malton,UK ComputerSystemsTechnology RicardoReis,FederalUniversityofRioGrandedoSul,PortoAlegre,Brazil SecurityandPrivacyProtectioninInformationProcessingSystems YukoMurayama,IwatePrefecturalUniversity,Japan ArtificialIntelligence TharamDillon,CurtinUniversity,Bentley,Australia Human-ComputerInteraction JanGulliksen,KTHRoyalInstituteofTechnology,Stockholm,Sweden EntertainmentComputing MatthiasRauterberg,EindhovenUniversityofTechnology,TheNetherlands IFIP–TheInternationalFederationforInformationProcessing IFIPwasfoundedin1960undertheauspicesofUNESCO,followingtheFirst WorldComputerCongressheldinParisthepreviousyear.Anumbrellaorgani- zation for societies working in information processing, IFIP’s aim is two-fold: tosupportinformationprocessingwithinitsmembercountriesandtoencourage technologytransfertodevelopingnations.Asitsmissionstatementclearlystates, IFIP’s mission is to be the leading, truly international, apolitical organizationwhichencouragesandassistsinthedevelopment,ex- ploitationandapplicationofinformationtechnologyforthebenefit ofallpeople. IFIPisanon-profitmakingorganization,runalmostsolelyby2500volunteers.It operatesthroughanumberoftechnicalcommittees,whichorganizeeventsand publications.IFIP’seventsrangefromaninternationalcongresstolocalseminars, butthemostimportantare: • TheIFIPWorldComputerCongress,heldeverysecondyear; • Openconferences; • Workingconferences. TheflagshipeventistheIFIPWorldComputerCongress,atwhichbothinvited andcontributedpapersarepresented.Contributedpapersarerigorouslyrefereed andtherejectionrateishigh. As with the Congress, participation in the open conferences is open to all and papersmaybeinvitedorsubmitted.Again,submittedpapersarestringentlyref- ereed. The working conferences are structured differently. They are usually run by a workinggroupandattendanceissmallandbyinvitationonly.Theirpurposeis tocreateanatmosphereconducivetoinnovationanddevelopment.Refereeingis alsorigorousandpapersaresubjectedtoextensivegroupdiscussion. Publications arising from IFIP events vary. The papers presented at the IFIP WorldComputerCongressandatopenconferencesarepublishedasconference proceedings,whiletheresultsoftheworkingconferencesareoftenpublishedas collectionsofselectedandeditedpapers. Anynationalsocietywhoseprimaryactivityisaboutinformationprocessingmay applytobecomeafullmemberofIFIP,althoughfullmembershipisrestrictedto onesocietypercountry.FullmembersareentitledtovoteattheannualGeneral Assembly,Nationalsocietiespreferringalesscommittedinvolvementmayapply forassociateorcorrespondingmembership.Associatemembersenjoythesame benefitsasfullmembers,butwithoutvotingrights.Correspondingmembersare not represented in IFIP bodies.Affiliated membership is open to non-national societies,andindividualandhonorarymembershipschemesarealsooffered. Bill Doolin Eleni Lamprou Nathalie Mitev Laurie McLeod (Eds.) Information Systems and GlobalAssemblages (Re)Configuring Actors, Artefacts, Organizations IFIP WG 8.2 Working Conference onInformationSystemsandOrganizations,IS&O2014 Auckland, New Zealand, December 11-12, 2014 Proceedings 1 3 VolumeEditors BillDoolin AucklandUniversityofTechnology AUTBusinessSchool PrivateBag92006,Auckland1142,NewZealand E-mail:[email protected] EleniLamprou ALBAGraduateBusinessSchool 6-8XeniasStreet,11528Athens,Greece E-mail:[email protected] NathalieMitev LondonSchoolofEconomicsandPoliticalScience HoughtonStreet,LondonWC2A2AE,UK E-mail:[email protected] LaurieMcLeod AucklandUniversityofTechnology AUTBusinessSchool PrivateBag92006,Auckland1142,NewZealand E-mail:[email protected] ISSN1868-4238 e-ISSN1868-422X ISBN978-3-662-45707-8 e-ISBN978-3-662-45708-5 DOI10.1007/978-3-662-45708-5 SpringerHeidelbergNewYorkDordrechtLondon LibraryofCongressControlNumber:2014955101 ©IFIPInternationalFederationforInformationProcessing2014 Thisworkissubjecttocopyright.AllrightsarereservedbythePublisher,whetherthewholeorpartof thematerialisconcerned,specificallytherightsoftranslation,reprinting,reuseofillustrations,recitation, broadcasting,reproductiononmicrofilmsorinanyotherphysicalway,andtransmissionorinformation storageandretrieval,electronicadaptation,computersoftware,orbysimilarordissimilarmethodology nowknownorhereafterdeveloped.Exemptedfromthislegalreservationarebriefexcerptsinconnection withreviewsorscholarlyanalysisormaterialsuppliedspecificallyforthepurposeofbeingenteredand executedonacomputersystem,forexclusiveusebythepurchaserofthework.Duplicationofthispublication orpartsthereofispermittedonlyundertheprovisionsoftheCopyrightLawofthePublisher’slocation, inistcurrentversion,andpermissionforusemustalwaysbeobtainedfromSpringer.Permissionsforuse maybeobtainedthroughRightsLinkattheCopyrightClearanceCenter.Violationsareliabletoprosecution undertherespectiveCopyrightLaw. Theuseofgeneraldescriptivenames,registerednames,trademarks,servicemarks,etc.inthispublication doesnotimply,evenintheabsenceofaspecificstatement,thatsuchnamesareexemptfromtherelevant protectivelawsandregulationsandthereforefreeforgeneraluse. Whiletheadviceandinformationinthisbookarebelievedtobetrueandaccurateatthedateofpublication, neithertheauthorsnortheeditorsnorthepublishercanacceptanylegalresponsibilityforanyerrorsor omissionsthatmaybemade.Thepublishermakesnowarranty,expressorimplied,withrespecttothe materialcontainedherein. Typesetting:Camera-readybyauthor,dataconversionbyScientificPublishingServices,Chennai,India Printedonacid-freepaper SpringerispartofSpringerScience+BusinessMedia(www.springer.com) Preface This book constitutes the proceedings of the 2014 Working Conference of the International Federation for Information Processing(IFIP) Working Group 8.2. The focus of IFIP WG 8.2 (http://ifipwg82.org/) is the interaction of informa- tion systems and the organization. The Working Conference took place during December 11-12, 2014, at Auckland University of Technology, New Zealand. The theme of the conference was “Information Systems and Global Assem- blages: (Re)Configuring Actors, Artefacts, Organizations.” The theme was in- tended to encourage researchers to reflect on the performative, processual, and relationalaspectsofinformationtechnologyandorganizationalpractices.Inpar- ticular,wewantedtoexplorehowcontemporaryinformationsystemsareconsti- tutedasheterogeneous,emergent,andsituated“assemblages”attheintersection between the global and local, the social and the material. The conference pro- vided a forum for a stimulating discussion between researchers from different fieldsthatcollectivelyshareaninterestininformationandcommunicationtech- nologies in organizations and society. We would like to thank all authors who submitted papers to the conference for their interest in IFIP WG 8.2. We would also like to thank the Program Committeefortheirsupportoftheconferenceandforreviewingthesubmissions. Wereceived28submissions,including22researchpapersandsixpositionpapers. Each paper was assigned to a program co-chair and forwarded to members of the Program Committee for evaluation using a double-blind review process. At the end of the review period, the program co-chairs reviewed the feedback and scores provided by the Program Committee members and invited the authors of 15 papers to revise and resubmit their papers taking into consideration the reviewers’ and editorial comments. One paper was withdrawn before the end of the re-submission period. The remaining 14 papers were finally accepted for presentationat the conference and inclusionin these proceedings. The accepted paperswerewrittenby 35authorsfromaroundthe world,with15authorsfrom institutions in Asia-Pacific, 15 from Europe, and five from North America. We would like to acknowledge our distinguished keynote speaker, Professor KarlheinzKautz,andthankhimforhiscontributiontotheconference.Thetopic of his presentation was “From Implementation and Use to Appropriation and Performativity: Sociomaterial Practices and Assemblages.” Professor Kautz is Senior ResearchProfessorin IT Management& Innovationand Associate Dean Researchin the Faculty of Business at the University of Wollongong, Australia. Previously, he has held academic positions in Germany, Norway, England, and Denmark. He is a founding member and a former chairmanof the IFIP WG 8.6 Transfer and Diffusion of IT. His reflections on sociomateriality as a concept to understand informationsystems have been presentedin traditional formats and also made known as a jester’s monologue. VI Preface The organization of the conference and production of the proceedings are the result of the hard work and commitment of a number of people, whose con- tributions we would like to acknowledge. In particular, Laurie McLeod edited the proceedings, Serena Gent managed the conference facilities and registration process,andTingtingZhangdevelopedtheconferencewebsite.KevinCrowston, UlrikeSchultze,andBrianFitzgeraldfromIFIPWG8.2providedinvaluablead- viceandsupport.WewouldalsoliketothankAucklandUniversityofTechnology for their support in hosting the conference. October 2014 Bill Doolin Eleni Lamprou Nathalie Mitev Conference Organization General Chairs Bill Doolin Auckland University of Technology, New Zealand Brian Fitzgerald University of Limerick, Ireland Program Co-chairs Bill Doolin Auckland University of Technology, New Zealand Eleni Lamprou ALBA Graduate Business School, Greece Nathalie Mitev London School of Economics and Political Science, UK Program Committee Margunn Aanestad University of Oslo, Norway Michel Avital Copenhagen Business School, Denmark David Avison ESSEC Business School, France Vasiliki Baka IT University of Copenhagen, Denmark Richard Baskerville Georgia State University, USA Deborah Bunker University of Sydney, Australia Tom Butler University of Cork, Ireland Dubravka Cecez-Kecmanovic University of New South Wales, Australia Mike Chiasson University of British Columbia, Canada Ioanna Chini University of Sussex, UK Kieran Conboy NUI Galway, Ireland Kevin Crowston Syracuse University, USA Liz Davidson University of Hawaii, USA Robert Davison City University of Hong Kong, SAR China Fran¸cois-Xavier de Vaujany Paris Dauphine University, France Antonio Diaz Andrade Auckland University of Technology, New Zealand Philip Dobson Edith Cowan University, Australia Aur´elie Dudezert Universit´e de Poitiers, France Amany Elbanna University of London, Royal Holloway, UK Uri Gal University of Sydney, Australia Bob Galliers Bentley University, USA Michael Gallivan Georgia State University, USA Matt Germonprez University of Nebraska Omaha, USA VIII Conference Organization Nik R. Hassan University of Minnesota Duluth, USA Ola Henfridsson University of Warwick, UK Magda Hercheui University of Westminster, UK Alan Hevner University of South Florida, USA Jonny Holmstro¨m Ume˚a University, Sweden Helena Holmstr¨om Olsson Malmo¨ University, Sweden Dirk Hovorka University of Sydney, Australia Netta Iivari University of Oulu, Finland Lucas Introna Lancaster University, UK Tina Blegind Jensen Copenhagen Business School, Denmark Matthew Jones University of Cambridge, UK Antonios Kaniadakis University of Central Lancashire, UK/Cyprus Helena Karsten ˚Abo Akademi University, Finland Karlheinz Kautz University of Wollongong, Australia Julie Kendall Rutgers University, USA Ken Kendall Rutgers University, USA Ela Klecun London School of Economics and Political Science, UK Satish Krishnan Indian Institute of Management Kozhikode Lynette Kvasny Penn State University, USA Rikard Lindgren University of Gothenburg, Sweden Eleni Lioliou LoughboroughUniversity, UK Attila Marton Copenhagen Business School, Denmark Kathy McGrath Brunel University, UK Christine McLean Manchester Business School, UK Laurie McLeod Auckland University of Technology, New Zealand Stephanie Missonier Universit´e de Lausanne, Switzerland Eric Monteiro Norwegian University of Science and Technology, Norway Benjamin Mu¨ller University of Groningen, The Netherlands Michael Myers University of Auckland, New Zealand Nikos Mylonopoulos ALBA Graduate Business School, Greece Peter Axel Nielsen Aalborg University, Denmark Jacob Nørbjerg Copenhagen Business School, Denmark Wanda Orlikowski MIT Sloan School of Management, USA Jessie Pallud Universit´e de Strasbourg, France Dimitra Petrakaki University of Sussex, UK Jan Pries-Heje Roskilde University, Denmark Corina Raduescu University of Sydney, Australia Kai Riemer University of Sydney, Australia Matti Rossi Aalto University, Finland Nancy Russo Northern Illinois University, USA Sundeep Sahay University of Oslo, Norway Conference Organization IX Johan Sandberg Ume˚a University, Sweden Suprateek Sarker University of Virginia, USA Steve Sawyer Syracuse University, USA Ulrike Schultze Southern Methodist University, USA Susan Scott London School of Economics and Political Science, UK Maha Shaikh University of Warwick, UK Harminder Singh Auckland University of Technology, New Zealand Carsten Sørensen London School of Economics and Political Science, UK Fredrik Svahn Chalmers University of Technology, Sweden Tuure Tuunanen University of Jyva¨skyla¨, Finland John Venable Curtin Business School, Australia Geoff Walsham University of Cambridge, UK Edgar Whitley London School of Economics and Political Science, UK Markos Zachariadis University of Warwick, UK Organizing Chairs Serena Gent Auckland University of Technology, New Zealand Laurie McLeod Auckland University of Technology, New Zealand Webmaster Tingting Zhang Auckland University of Technology, New Zealand Conference Sponsor Auckland University of Technology, New Zealand