FM_88815.QXP 12/23/08 12:24 PM Page i Human- Computer Interaction Fundamentals FM_88815.QXP 12/23/08 12:24 PM Page ii Human Factors and Ergonomics Series Editor Published Titles Conceptual Foundations of Human Factors Measurement, D. Meister Designing for Accessibility: A Business Guide to Countering Design Exclusion, S. Keates Handbook of Cognitive Task Design, E. Hollnagel Handbook of Digital Human Modeling: Research for Applied Ergonomics and Human Factors Engineering, V. G. Duffy Handbook of Human Factors and Ergonomics in Health Care and Patient Safety, P. Carayon Handbook of Human Factors in Web Design, R. Proctor and K. Vu Handbook of Standards and Guidelines in Ergonomics and Human Factors, W. Karwowski Handbook of Virtual Environments: Design, Implementation, and Applications, K. Stanney Handbook of Warnings, M. Wogalter Human-Computer Interaction: Designing for Diverse Users and Domains, A. Sears and J. A. Jacko Human-Computer Interaction: Design Issues, Solutions, and Applications, A. Sears and J. A. Jacko Human-Computer Interaction: Development Process, A. Sears and J. A. Jacko Human-Computer Interaction: Fundamentals, A. Sears and J. A. Jacko Human Factors in System Design, Development, and Testing, D. Meister and T. Enderwick Introduction to Human Factors and Ergonomics for Engineers, M. R. Lehto and J. R. Buck Macroergonomics: Theory, Methods and Applications, H. Hendrick and B. Kleiner The Handbook of Data Mining, N. Ye The Human-Computer Interaction Handbook: Fundamentals, Evolving Technologies, and Emerging Applications, Second Edition, A. Sears and J. A. Jacko Theories and Practice in Interaction Design, S. Bagnara and G. Crampton-Smith Usability and Internationalization of Information Technology,N. Aykin User Interfaces for All: Concepts, Methods, and Tools, C. Stephanidis Forthcoming Titles Computer-Aided Anthropometry for Research and Design, K. M. Robinette Content Preparation Guidelines for the Web and Information Appliances: Cross-Cultural Comparisons, Y. Guo, H. Liao, A. Savoy, and G. Salvendy Foundations of Human-Computer and Human-Machine Systems, G. Johannsen Handbook of Healthcare Delivery Systems, Y. Yih Human Performance Modeling: Design for Applications in Human Factors and Ergonomics, D. L. Fisher, R. Schweickert, and C. G. Drury Smart Clothing: Technology and Applications, G. Cho The Universal Access Handbook, C. Stephanidis FM_88815.QXP 12/23/08 12:24 PM Page iii Human- Computer Interaction Fundamentals Edited by Andrew Sears Julie A. Jacko Boca Raton London New York CRC Press is an imprint of the Taylor & Francis Group, an informa business FM_88815.QXP 12/23/08 12:24 PM Page iv This material was previously published in The Human-Computer Interaction Handbook: Fundamentals, Evolving Technologies and Emerging Applica- tions, Second Edition, © Taylor & Francis, 2007. 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Trademark Notice:Product or corporate names may be trademarks or registered trademarks, and are used only for identification and explanation with- out intent to infringe. Library of Congress Cataloging-in-Publication Data Human-computer interaction. Fundamentals / editors, Andrew Sears, Julie A. Jacko. p. cm. -- (Human factors and ergonomics) “Select set of chapters from the second edition of The Human computer interaction handbook”--Pref. Includes bibliographical references and index. ISBN 978-1-4200-8881-6 (hardcover : alk. paper) 1. Human-computer interaction. I. Sears, Andrew. II. Jacko, Julie A. III. Human-computer interaction handbook. IV. Title. V. Series. QA76.9.H85H8566 2008 004.01’9--dc22 2008049134 Visit the Taylor & Francis Web site at http://www.taylorandfrancis.com and the CRC Press Web site at http://www.crcpress.com FM_88815.QXP 12/23/08 12:24 PM Page v For Beth, Nicole, Kristen, François, and Nicolas. FM_88815.QXP 12/23/08 12:24 PM Page vi FM_88815.QXP 12/23/08 12:24 PM Page vii CONTENTS Contributors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix Advisory Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii About the Editors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv PART I—Humans in HCI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1 Perceptual-Motor Interaction: Some Implications for HCI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Timothy N. Welsh, Romeo Chua, Daniel J. Weeks, and David Goodman 2 Human Information Processing: An Overview for Human–Computer Interaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Robert W. Proctor and Kim-Phuong L. Vu 3 Mental Models in Human–Computer Interaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Stephen J. Payne 4 Emotion in Human–Computer Interaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Scott Brave and Cliff Nass 5 Cognitive Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Michael D. Byrne 6 Task Loading and Stress in Human–Computer Interaction: Theoretical Frameworks and Mitigation Strategies . . . . . . . . . . 91 J. L. Szalma and Peter Hancock 7 Motivating, Influencing, and Persuading Users: An Introduction to Captology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 B. J. Fogg, Gregory Cueller, and David Danielson 8 Human-Error Identification in Human–Computer Interaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Neville Stanton Part II—Computers in HCI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 9 Input Technologies and Techniques . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137 Ken Hinckley 10 Sensor- and Recognition-Based Input for Interaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153 Andrew D. Wilson 11 Visual Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177 Christopher Schlick, Martina Ziefle, Milda Park, and Holger Luczak 12 Haptic Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205 Hiroo Iwata 13 Nonspeech Auditory Output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223 Stephen Brewster 14 Network-Based Interaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241 Alan Dix 15 Wearable Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271 Dan Siewiorek, Asim S. Mailagic, and Thad Starner 16 Design of Computer Workstations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289 Michael J. Smith, Pascale Carayon, and William J. Cohen Author Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .303 Subject Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .321 vii FM_88815.QXP 1/15/09 9:58 AM Page viii FM_88815.QXP 12/23/08 12:24 PM Page ix CONTRIBUTORS Scott Brave Asim S. Mailagic Baynote Inc., USA College of Engineering, Carnegie-Mellon University, USA Stephen Br ewster Clifford Nass Department of Computing Science, University of Glasgow, UK Department of Communication, Stanford University, USA Michael D. Byr ne Milda Park Department of Psychology, Rice University, USA Institute of Industrial Engineering and Ergonomics, RWTH Aachen University, Germany Pascale Carayon Department of Industrial Engineering, University of Stephen J. Payne University of Manchester, UK Wisconsin-Madison, USA Robert W. Proctor Romeo Chua Department of Psychological Sciences, Purdue University, USA School of Human Kinetics, University of British Columbia, Canada Christopher Schlick Institute of Industrial Engineering and Ergonomics, RWTH William Cohen Aachen University, Germany Exponent Failure Analysis Associates, USA Daniel P. Siewior ek Gregory Cuellar Human–Computer Interaction Institute, Carnegie-Mellon Communication Department, Stanford University, USA University, USA David Danielson Philip J. Smith Communication Department, Stanford University, USA Institute for Ergonomics, Ohio State University, USA Alan Dix Neville A. Stanton Computing Department, Lancaster University, UK School of Engineering and Design, Brunel University, UK B. J. Fogg Thad Star ner Persuasive Technology Lab, Center for the Study of Language College of Computing, Georgia Institute of Technology, USA and Information, Stanford University, USA J. L. Szalma David Goodman Department of Psychology, University of Central Florida, USA School of Kinesiology, Simon Fraser University, Canada Kim-Phuong L. Vu P. A. Hancock Department of Psychology, California State University Department of Psychology, and The Institute for Simulation Long Beach, USA and Training, University of Central Florida, USA Daniel J. W eeks Ken Hinckley Department of Psychology, Simon Fraser University, Canada Microsoft Research, USA Timothy N. W elsh Faculty of Kinesiology, University of Calgary, Canada Hiroo Iwata Graduate School of Systems and Information Engineering, University of Tsukuba, Japan Andrew Wilson Microsoft Research, USA Holger Luczak Institute of Industrial Engineering and Ergonomics, Martina Ziefl Institute for Psychology, RWTH Aachen University, Germanyix RWTH Aachen University, Germany ix