CURRICULUM FOR THE TRADE OF GENERAL INSURANCE APPRENTICE UNDER APPRENTICESHIP TRAINING SCHEME GOVERNMENT OF INDIA MINISTRY OF SKILL DEVELOPMENT& ENTREPRENEURSHIP DIRECTORATE GENERAL OF TRAINING 1 CONTENTS Sl. No. Topics Page No. 1. Background 3-4 1.1 Apprenticeship Training under Apprentice Act 1961 1.2 Changes in Industrial Scenario 1.3 Reformation 2. Rationale 5 3. Job roles: reference NCO 6 4. General Information 7 5. Course structure 8 Syllabus 9-18 6.1 Basic Training 6.1.1 Detail syllabus of Professional Skill & Professional Knowledge - Block – I 6. 6.1.2 Employability Skill (General Information) 6.1.2.1 Syllabus of Employability skill - Block – I 6.2 Practical Training (On-Job Training) 6.2.1 Broad Skill Component to be covered during on-job training- Block – I Assessment Standard 19-21 7.1 Assessment Guideline 7. 7.2 Final assessment-All India trade Test (Summative assessment) 8. Further Learning Pathways 22 9. Annexure-I – Tools & Equipment for Basic Training 23 Annexure-II – Tools & Equipment for Practical Training/On-Job 24 10. Training 11. Annexure-III - Guidelines for Instructors & Paper setter 25 2 1. BACKGROUND 1.1 Apprenticeship Training Scheme under Apprentice Act 1961 The Apprentices Act enacted in 1961 with the objective of regulating the program of training of apprentices in the industry by utilizing the facilities available therein for imparting on-the-job training. The Act makes it obligatory for employers in specified industries to engage apprentices in designated trades and in optional trades to impart Apprenticeship Training on the job in industry to school leavers, graduates/diploma and person having National Trade Certificate(ITI pass-outs) issued by National Council for Vocational Training (NCVT) to develop skilled manpower for the industry. There are five categories of apprentices namely; trade apprentice, graduate, technician, technician (vocational) apprentices and optional trade apprentice. Qualifications and period of apprenticeship training of trade apprentices and optional trade apprentices vary from trade to trade. The apprenticeship training for trade apprentices and optional trade apprentices consists of basic training followed by practical training. At the end of the training, the apprentices are required to appear in a trade test conducted by NCVT and those successful in the trade tests are awarded the National Apprenticeship Certificate. 1.2 Changes in Industrial Scenario Recently we have seen huge changes in the Indian industry. The Indian Industry registered an impressive growth during the last decade and half. The number of industries in India have increased manifold in the last fifteen years especially in services and manufacturing sectors. It has been realized that India would become a prosperous and a modern state by raising skill levels, including by engaging a larger proportion of apprentices, will be critical to success; as will stronger collaboration between industry and the trainees to ensure the supply of skilled workforce and drive development through employment. Various initiatives to build up an adequate infrastructure for rapid industrialization and improve the industrial scenario in India have been taken. 3 1.3 Reformation The Apprentices Act, 1961 has been amended and brought into effect from 22nd December, 2014 to make it more responsive to industry and youth. Key amendments are as given below: • Prescription of number of apprentices to be engaged at establishment level instead of trade-wise. • Establishment can also engage apprentices in optional trades which are not designated, with the discretion of entry level qualification and syllabus. • Scope has been extended also to non-engineering occupations. • Establishments have been permitted to outsource basic training in an institute of their choice. • The burden of compliance on industry has been reduced significantly. 4 2. RATIONALE [Need for Apprenticeship in General Insurance Apprentice] a. It will enhance the ability to greet the customer, understand various reasons of them visiting the branch and guide them to the particular desk b. It will enhance the ability to differentiate between applications for different insurance products and plans c. Will be able to fill the form, identify the mistakes in the application form and know the timelines for processing these application forms d. It will enhance the ability to Guide customers on required KYC documents, Offer alternatives in case of lack of documentation e. It will enhance the ability to verify with the customers on required KYC documents, verify the original KYC documents with the photocopies. f. It will enhance the ability to be able to fill forms independently into the centralized database. g. It will enhance the ability to verify and validate the application documents and maintaining a record for them. h. It will be able to independently access and understand various digital platforms i. It will be able to guide customers through electronic servicing of insurance policies and educate customers about dos and don’ts on digital platforms j. It will be able to do financial/medical underwriting for insurance applications. k. It will be able to process requests for insurance policy servicing. l. It will enhance the ability to resolve customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to the management. m. It will enhance the ability handle processing and maintenance ofall insurance back office functions. 5 3. JOB ROLES: REFERENCE NCO Brief description of Job roles: General Insurance Apprentice – The individual at work sells insurance policies to individuals and then ensures collection of periodic premium payments from the policyholder. The individual also ensures that beneficiaries receive the designated financial settlement from claims on the policy. ALIGNED TO: NCO-2015/ NIL 6 4. GENERAL INFORMATION 1. Name of the Trade : General Insurance Apprentice 2. Job Role Code : App/BFSI/03 3. Duration of Apprenticeship Training : 14 months (Break up of Apprenticeship Training) 3.1 For Fresher’s (For 12th pass):- (i) Duration of Basic Training : 02 months (ii) Duration of Practical Training/ : 12 months On -job Training) 3.2 For Graduates– (i) Duration of Basic Training : Nil (ii) Duration of Practical Training/ : 12 months On -job Training) 4. Entry Qualification : Passed 12th class examination under 10+2 system of education. 5. Selection of Apprentices : The apprentices will be selected as per Apprentice Act,1961 amended time to time. Note: Industry may impart training as per above time schedule, however this is not fixed. The industry may adjust the duration of training considering the fact that all the components under the syllabus must be covered. However the flexibility should be given keeping in view that no safety aspect is compromised and duration of industry training to be remain as 1 year. 7 5. COURSE STRUCTURE Training duration details: - Time 1-2 3-14 (in months) Basic Training Block– I ----- Practical Training ---- Block – I (On - job training) Components of Training Duration of Training in Months 1 2 3 4 5 6 7 8 9 10 11 12 13 14 Basic Training Block– I Practical Training Block - I 8 6. SYLLABUS 6.1 BASIC TRAINING (BLOCK – I) DURATION : 2 MONTHS GENERAL INFORMATION 1) Name of the Trade : General Insurance Apprentice 2) Hours of Instruction : 250 Hrs. 3) Batch size : 30 4) Power Norms : N.A. 5) Space Norms : 400 Sq. ft. 6) Examination : The internal assessment will be held on completion of the Basic Training. 7) Instructor Qualification : i) Degree/Diploma in bachelor of commerce/business administration /retail management from recognized university/Board with one/two year post qualification experience respectively in the relevant field. 8) Tools, Equipment’s& Machinery required : - As per Annexure – I 9 6.1 DETAIL SYLLABUS OF BASIC TRAINING 6.1.1 DETAIL SYLLABUS OF BASIC TRAINING Block – I Basic Training Sr. Module Key Learning Outcomes Hours No. 1 Basics of Insurance • Introduction to General Insurance contracts and process 20 • Understand the fundamentals of General Insurance • Get an overview of the common characteristics of insurance policies • Know the key insurance terminology • Understand the different types of General Insurance 2 Health Insurance • Explain the different types of Health and Personal 10 and Personal Accident Insurance products Accident Insurance • Process and execute medical and accident insurance products claims • Establish the correct type of coverage for unique individual needs 3 Motor Insurance • Understand the basics of Motor Insurance 10 • Know the essentials of a valid motor insurance policy – financial loss through damage, car accidents, auto theft, natural disasters, vandalism etc. • Tailor policies to cover client needs 4 Fire Insurance • Understand what is fire insurance 10 • Learn the different types of fire policies – valued, specific, average, floating, comprehensive, consequential loss and replacement • Know the perils covered under fire insurance • Understand the main exclusions under the Standard Fire Policy 5 Travel Insurance • Understand the technicalities and basics of travel 10 Products insurance plans –Travel Insurance and Travel Medical Insurance • Evaluate client funds and develop a plan that is acceptable to the clients 6 Rural Insurance • What is Rural Insurance 10 • Understand the types of rural insurance – coverage of farmer’s homes, sheds, machinery, agricultural equipment, earthquake, theft etc. • Determine rural insurance plans according to the needs of the rural population 7 Group Insurance • Understand group insurance and its provisions 10 • The different kinds of group insurance and their impact – group term life cover, group health cover, group personal accident insurance cover, worker’s compensation insurance, group pensions etc. 8 Commercial • Definition and meaning of Commercial Insurance 10 10