Finding the Leader in You Also Available from ASQ Quality Press: Making Change Work: Practical Tools for Overcoming Human Resistance to Change Brien Palmer From Quality to Business Excellence: A Systems Approach to Management Charles Cobb The Six Sigma Path to Leadership: Observations from the Trenches David Treichler The Change Agent’s Guide to Radical Improvement Ken Miller The Change Agents’Handbook: A Survival Guide for Quality Improvement Champions David W. Hutton Office Kaizen: Transforming Office Operations into a Strategic Competitive Advantage William Lareau The Recipe for Simple Business Improvement David W. Till The Trust Imperative: Performance Improvement Through Productive Relationships Stephen Hacker and Marsha Willard Transformational Leadership: Creating Organizations of Meaning Stephen Hacker and Tammy Roberts From Baldrige to the Bottom Line: A Road Map for Organizational Change and Improvement David W. Hutton The Executive Guide to Improvement and Change G. Dennis Beecroft, Grace L. Duffy, John W. Moran To request a complimentary catalog of ASQ Quality Press publications, call 800-248-1946, or visit our Web site at http://qualitypress.asq.org. Finding the Leader in You A Practical Guide to ExpandingYour Leadership Skills Anton G. Camarota ASQ Quality Press Milwaukee, Wisconsin American Society for Quality, Quality Press, Milwaukee 53203 © 2004 by American Society for Quality All rights reserved. Published 2004 Printed in the United States of America 12 11 10 09 08 07 06 05 04 5 4 3 2 1 Library of Congress Cataloging-in-Publication Data Camarota, Anton G., 1954– Finding the leader in you : a practical guide to expanding your leadership skills / Anton G. Camarota. p. cm. Includes bibliographical references and index. ISBN 0-87389-630-0 (soft cover, perfect bound : alk. paper) 1. Leadership. 2. Executive ability. 3. Executives—Training of. I. Title. HD57.7.C353 2004 658.4(cid:1)092—dc22 2004008261 ISBN 0-87389-630-0 No part of this book may be reproduced in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. Publisher: William A. Tony Acquisitions Editor: Annemieke Hytinen Project Editor: Paul O’Mara Production Administrator: Randall Benson Special Marketing Representative: David Luth ASQ Mission: The American Society for Quality advances individual, organizational, and community excellence worldwide through learning, quality improvement, and knowledge exchange. Attention Bookstores, Wholesalers, Schools, and Corporations: ASQ Quality Press books, videotapes, audiotapes, and software are available at quantity discounts with bulk purchases for business, educational, or instructional use. For information, please contact ASQ Quality Press at 800-248-1946, or write to ASQ Quality Press, P.O. Box 3005, Milwaukee, WI 53201-3005. To place orders or to request a free copy of the ASQ Quality Press Publications Catalog, including ASQ membership information, call 800-248-1946. Visit our Web site at www.asq.org or http://qualitypress.asq.org. Printed on acid-free paper For Mariko, who taught me kindness. Contents List of Figures, Tables, and Exercises . . . . . . . . . . . . . . . . . . . . . . . . xi SECTION 1 THE STRUCTURE OF EXCELLENCE . . . . . . . 1 Chapter 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 What This Book Is About . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 The Being of Leadership . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 The Doing of Leadership . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Your Leadership Journey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Chapter 2 Trouble at SpeedyCo . . . . . . . . . . . . . . . . . . . . . . . . 9 The Budget Meeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Chapter 3 Understanding Human Experience . . . . . . . . . . . . 13 Leadership Lessons—Meeting the Invisible Guide . . . . . . . . . . 20 Leadership Lessons—Being and Doing . . . . . . . . . . . . . . . . . . 22 SECTION 2 THE BEING OF LEADERSHIP . . . . . . . . . . . . . . 29 Chapter 4 Lunch at the Greenery . . . . . . . . . . . . . . . . . . . . . . 31 vii viii Contents Chapter 5 Remembering Who You Are: Metaphors of Identity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Knowing What You Want . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Leadership Lessons: Discovering Your Leadership Metaphor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Leadership Lessons: Understanding Your Leadership Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Chapter 6 A Walk on the Beach . . . . . . . . . . . . . . . . . . . . . . . . 53 Chapter 7 What Matters Most: Values and Beliefs . . . . . . . . 59 Knowing What Is Important . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Leadership Lessons: Articulating Your Values and Supporting Beliefs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 SECTION 3 THE DOING OF LEADERSHIP . . . . . . . . . . . . . 67 Chapter 8 What Leaders Really Do . . . . . . . . . . . . . . . . . . . . 69 Chapter 9 Dinner at La Fontaine . . . . . . . . . . . . . . . . . . . . . . 75 Chapter 10 Orientation: Identifying Well-Formed Outcomes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 The Importance of Outcomes . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Leadership Lessons: Defining What You Want . . . . . . . . . . . . . 80 Chapter 11 An Afternoon on the Bay . . . . . . . . . . . . . . . . . . . . 85 Chapter 12 Alignment: Resonating with Your Truth . . . . . . . 91 Understanding Emotional Intelligence . . . . . . . . . . . . . . . . . . . 91 The Emotional Intelligence Process . . . . . . . . . . . . . . . . . . . . . 92 Leadership Lessons: Developing Emotional Awareness . . . . . . 96 Leadership Lessons: Practicing Emotional Self-Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Communicating from Needs . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 Reframing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Chapter 13 An Evening on the Island . . . . . . . . . . . . . . . . . . . . 113 Chapter 14 Motivation: Energizing for Success . . . . . . . . . . . . 117 Understanding Motivation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 Leadership Lessons: Strengthening Your Motivation . . . . . . . . 118 Contents ix Chapter 15 Sunrise at Satori . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 Chapter 16 Soaring to Success . . . . . . . . . . . . . . . . . . . . . . . . . . 129 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 Sources and References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137