STRATEGIC MARKET PERSPECTIVE Systems Federal E-Mail Market Federal Market Analysis Program DECEMBER 1994 Systems Federal E-mail Market 1995 INPUT* Frankfurt • London • New York • Paris • San Francisco • Tokyo • Washington D.C. ) INPUT International IT Intelligence Services INPUT Worldwide Clients make informed decisions more quickly and economically by using Frankfurt INPUT'S services. Since 1974, information technology (IT) users and vendors SudetenstraBe 9 throughout the world have relied on INPUT for data, research, objective analysis D-35428 Langgons- and insightful opinions to prepare their plans, market assessments and business Niederkleen directions, particularly in computer software and services. Germany Tel. 449 (0)6447-6005 Contact us today to learn how your company can use INPUT'S knowledge and Fax-H49 (0)6447-7327 experience to grow and profit in the revolutionary IT world ofthe 1990s. 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Annual conference Tel. 1 (703) 847-6870 Fax 1 (703) 847-6872 M4S459/01 10/94 FEDERAL E-MAIL SYSTEMS MARKET- 1995 INPUT Abstract E-mail has long been accepted in the business and academic environments, and has also been used in the government. Recently its use has come into the forefront as a significant enabler to enhance the way in which government does business. Its growth and expanse both inter and intra agency is facilitated by the growth in communications capability made available by FTS 2000, Internet, NREN, and a host of other networks. Key to understanding E-mail in the federal government is the recognition that its definition is broader than expected. In this context, E-mail is much more than two-way communications. It includes inquiries against and downloads ofinformation from the myriad databases that are available through the multitude ofnetworks in use today. Government directives require that every workstation in the government A have E-mail by the end of 1996. major challenge is to establish standards and procedures that will accommodate this requirement. In the interim, Internet is becoming the standard. Overall office automation is a priority item with many agencies and E- mail is but one part ofthis activity. Industry should be prepared to meet the challenge ofincrease use ofE-mail systems and products as a part of overall office automation. Records management and security are two key issues that will also require significant attention. This report. Federal Electronic-Mail (E-mail) Systems Market, offers insight to vendors and integrators as to the business challenge and potential necessary for the federal government to meet its goals and objectives and how E-mail may contribute. Published by INPUT 1881 Landings Drive Mountain View, CA 94043-0848 United States ofAmerica Federal Information Technology Market Analysis Program Federal E-mail Systems Market-- 1995 © Copyright 1994 by INPUT. All rights resen/ed. Printed in the United States of America. No part of the publication nnay be reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission ofthe publisher. The information provided in this report shall be used only by the employees of and within the current corporate structure of INPUT'S clients, and will not be disclosed to any other organisation or person including parent, subsidiary, or affiliated organisation without priorwritten consent of INPUT. INPUT exercises its best efforts in preparation of the information provided in this report and believes the information contained herein to be accurate. However, INPUT shall have no liability for any loss or expense that may result from incompleteness or inaccuracy ofthe information provided. MMA4• 730• 1994 111 FEDERAL E-MAIL SYSTEMS MARKET- 1995 INPUT Table of Contents Introduction I-l A. Scope 1-2 B. Methodology 1-2 C. Report Organization 1-3 Executive Overview II- II IM A. Definition B. Federal Market Pressures II-l C. Market Forecast II-2 D. E-mail Vendors II-3 E. E-mail Selection Criteria II-4 F. Recommendations to Vendors II-4 Market Analysis and Forecast III-l III A. Market Forecast lll-l B. Total Government Market Forecast III-2 C. Defense Agency Forecast II1-4 D. E-mail Services Vendors III-4 E. E-mail Products and Services III-5 jY Agency Issues IV- A. Current Applications IV- B. Agency Perceptions IV-3 C. Government Position on E-mail IV-3 D. Unified Federal Government E-mail Support Environment IV-8 E. Recommended Government Actions through FY 1996 IV-10 V Responses to INPUTs Survey of E-mail Administrators V-1 MMA4 e1994byINPUT.ReproductionProhibited. 11 FEDERAL INFORMATION SYSTEMS AND SERVICES MARKET: FY 1994-FY 1999 INPUT Federal E-mail Contacts A- g Glossary of Federal Abbreviation B-1 A. Federal Agency Abbreviations B-1 B. General and Industry Abbreviations B-23 Q Policies, Regulations, and Standards C- . I 0MB A. Circulars C-1 GSA B. Publications C-1 C. DoD Directives C-2 D. Standards C-3 Agency Questionnaire D-1 ]3 it ©1994byINPUT. ReproductionProhibited. MMA4 FEDERAL E-MAIL SYSTEMS MARKET- 1995 INPUT Exhibits II -1 Representative List ofLeading E-mail Services Sources II-3 -2 Desired Characteristics of Government E-mail Systems 11-4 III -1 Centralized Government Spending for E-mail 1II-2 -2 Estimates ofTotal Agencies E-mail Spending 1995-1999 III-3 IV -1 Government Applications ofE-mail IV-2 -2 Recommended Government Actions IV-11 -3 Desired Characteristics of Government E-mail Systems IV-13 V -1 Problems Reported by E-mail Users V-1 Q&A -2 E-mail V-2 MMA4 ©1994byINPUT.ReproductonProhibited. iii FEDERAL INFORMATION SYSTEMS AND SERVICES MARKET: FY 1994-FY 1999 INPUT Blank r I ©1994byINPUT. ReproductionProhibited. MMA4