DOCUMENT RESUME CE 079 270 ED 435 797 Goulbourn, Barbara; Alexander, Ann AUTHOR Professional Development Kit for A New Assessment Tool. A TITLE Language, Literacy and Trainers and Assessors Incorporating Numeracy Skills into Training Packages. Melbourne. Australian National Training Authority, INSTITUTION Training and Australian Dept. of Employment, Education, SPONS AGENCY Youth Affairs, Canberra. ISBN-0-642-56533-3 ISBN 1999-00-00 PUB DATE 87p.; Cover page varies. NOTE Box 3120, Australian National Training Authority, GPO AVAILABLE FROM Brisbane, Queensland 4001 Australia. Non-Classroom (055) Guides PUB TYPE MF01/PC04 Plus Postage. EDRS PRICE Skills; Educational Adult Basic Education; *Communication DESCRIPTORS Evaluation Criteria; Foreign Assessment; Educational Change; Learning Activities; Countries; Job Skills; Job Training; *Numeracy; Program Learning Modules; *Literacy Education; Literacy Implementation; *Student Evaluation; *Workplace *Australia IDENTIFIERS ABSTRACT and assessors This kit is designed to help trainers communication in training packages. understand the importance of workplace need to know about Section 1 explains what trainers and assessors Section 2 provides an overview communication skills, and how to use the kit. which the endorsed parts of the package, of training packages. It describes assessment guidelines, and include the National Competency Standards, Qualifications Framework; and the qualifications aligned to the Australian learning strategy, assessment nonendorsed components, which are the the development materials. Section 3 examines resources, and professional and cross-cultural understanding importance of language, literacy, numeracy, explains why some people may have in all aspects of work life. Section 4 and why trainers and difficulties with language, literacy, and numeracy, Section 5 this when training and assessing. assessors should be mindful of skills of language, literacy, and shows ways in which the communication trainers in training packages. Section 6 helps numeracy have been included delivery of training programs. Section 7 and assessors in the planning and literacy, and numeracy must be provides important advice on how language, assessing. Section 8 provides addressed when trainers and assessors are of training packages--from examples of sample assessment tasks from a range Throughout the kit are activities that can tourism to information technology. with fellow trainers and assessors to be used individually or in workshops communication in training packages. Section 9 help create understanding of lists 3 contacts and 28 references. (YLB) be made Reproductions supplied by EDRS are the best that can from the original document. n BEST COPY AVAILABLE C-11 Information "Ie4 OF EDUCATION D EEPcAtRioTMl ENT workplace trainers incorporating OffUcSo f CR e improvement t EDU ATIONAL RESOURCES INFORMATION CENTER (ERIC) numeracy language, literacy EDI This document has been reproduced as received from the person or organization originating it. Packages Training OM Minor changes have been made to cup improve reproduction quality. Points of view or opinions stated in this document do not necessarily represent official OERI position or policy. hatzIir PERMISSION TO REPRODUCE AND DISSEMINATE THIS MATERIAL HAS BEEN GRANTED BY C. bunk .111111=Ip AUSTRALIAN NATIONAL TRAINING TO THE EDUCATIONAL RESOURCES INFORMATION CENTER (ERIC) AUTHOIUTY a new assessment tool incorporating language, literacy and numeracy skills into Training Packages a professional development kit for trainers and assessors Acknowledgments Many thanks to all those who contributed material for use in this resource. Special thanks to ANTA and the Manufacturing, Engineering & Related Services Industry Training Advisory Body for the use of Addressing Language Literacy and Numeracy Issues in Workplace Assessment as the basis for several sections of this kit Writers Learning Design Centre, Kangan Batman Institute of TAFE Barbara Goulborn Recognition and Assessment Centre, Kangan Batman Ann Alexander Institute of TAFE Researcher Learning Design Centre, Kangan Batman Institute of TAFE Helen Nankervis Layout Designer Desktop Publishing Unit, Kangan Batman Institute of TAFE Tony Longland Desktop publisher Learning Design Centre, Kangan Batman Institute of TAFE Maria Formica Editor Learning Design Centre, Kangan Batman Institute of TAFE Meredith Butler Production manager Learning Design Centre, Kangan Batman Institute of TAFE Louise Wignall 2 The Workplace Communication in Training Packages project is funded under the Workplace English Language and literacy program by the Commonwealth through the Department of Employment, Education, Training and Youth Affairs. 4,40, Department of Employment, Education, lemma TIADIDOC Aunsorarr Training and Youth Affairs The development of this resource has been managed by a consortium of Kangan Batman Institute of TAFE and Communication in Education and Training Pty Ltd (COMMET) ISBN No: 0-642-56533-3 © Commonwealth of Australia 3 Contents I. INTRODUCTION 6 7 WHAT DO TRAINERS AND ASSESSORS NEED TO KNOW ABOUT COMMUNICATION SKILLS? 8 How to use this kit 2. TRAINING PACKAGES-THE BIG PICTURE 9 9 THE NATIONAL TRAINING FRAMEWORK What you need to know about the new system 11 Assessment and Packaging 15 3. COMMUNICATION AT WORK 17 COMMUNICATION HAPPENS IN ALL JOBS 17 Communication skills are reQuired by all 18 Activity: Types of communication 18 Activity: Communication skills in work tasks 19 What are cross-cultural factors in workplace communication? 21 Activity: Cross-cultural communication 21 What is the relationship between language, literacy and numeracy? 22 4. DIFFICULTIES IN COMMUNICATION 23 23 WHY DO SOME PEOPLE HAVE LITERACY OR NUMERACY DIFFICULTIES? I. Missing out on formal education 24 24 Activity: Steve's secret 2. Coming from a language background other than English 25 3. Having a specific learning disability 26 4. Having an intellectual disability 26 28 5. WORKPLACE COMMUNICATION SKILLS 28 HOW ARE WORKPLACE COMMUNICATION SKILLS INCLUDED IN TRAINING PACKAGES? I. Communication skills are integrated with technical skills into all parts of the Unit 29 Uncovering communication tasks 34 2. A whole Unit relates to communication skills only 35 3. A whole Element contains communication skills 36 4. Separate Performance Criteria cover communication skills 38 5. The Range of Variables and Evidence Guide statements refer to communication skills Activity: Communication skills in your industry Competenry Standards 42 Identifring communication skills in the Competency Standards 43 Activity: Identifring language, literary and numeracy in Standards 43 44 6. COMMUNICATION SKILLS AND TRAINING 44 STANDARDS, TRAINEES AND TRAINING MATERIALS Strategies and resources for all training 44 Strategies and resources for Standards containing language, literary and numerary 46 Working with language, literary and numeracy experts 46 4 47 Different models 47 Activity: Language support model 48 Activity: Team-teaching model 49 Activity: Language expert working alone model Summary checklist for trainers 51 Where can I find a language, literary or numerary skills expert? 51 7. COMMUNICATION SKILLS AND ASSESSMENT 52 52 ASSESSMENT AS A PROCESS The principles of assessment 53 Activity: Fair go in assessment 56 58 Additional factors which ensure a fair assessment process Activity: Plain English 58 Activity: Reasonable adjustment 62 Activity: Use of interpreters 65 67 8. ASSESSMENT TASKS IN TRAINING PACKAGES 67 EVALUATION CRITERIA 68 Activity: Evaluating assessment tasks 69 Sample Assessment Task 1 Sample Assessment Task 2 74 Sample Assessment Task 3 75 77 Sample Assessment Task 4 Sample Assessment Task 5 79 9. REFERENCES 81 Contacts and Advice 81 References 81 Resources about workplace language, literary and numerary 82 Useful resources 83 5 Introduction . 1 This kit has been developed for trainers and assessors to help understand the importance of workplace communication in Training Packages. It enables trainers and assessors to examine: communication skills that people need in doing their job, as expressed in Training Package Competency Standards communication skills required by trainees to participate in training and be assessed in accordance with Training Package requirements communication skills required by trainers and assessors to effectively implement Training Packages. 6 What do trainers and assessors need to know about communication skills? Trainers and assessors need to be able to... recognise where communication skills are included in Competency Standards and how those skills relate to workplace tasks identify people who might have communication skills difficulties identify when they need to seek help from a language, literacy or numeracy expert identify the kinds of skills a language, literacy and/or numeracy expert should have. In addition, trainers also need to be able to... In addition, assessors also need to be able to... plan and deliver training programs which plan and conduct assessments which are are appropriate for the communication fair, valid, reliable and flexible skills of the participants select and develop assessment materials plan and deliver training programs which which are appropriate for the integrate communication skills and other communication skills of the participants work skills explain a variety of ways of using language, select and develop training materials which literacy and numeracy experts in are appropriate for the communication assessment skills of the participants explain some of the issues relating to the explain a variety of ways of using language, use of interpreters in assessment. literacy and numeracy experts in planning and delivering training. It is highly recommended that all trainers and assessors who do not have the competencies listed above participate in a workplace communication skills awareness program. There are a range of programs available. More details are included in Section 9 References in this kit. 7 How to use this kit You do not need to read this kit from cover to cover. It is designed so that you can go to different sections according to your particular needs. Section 2 Training Packagesthe big picture gives you an overview of Training Packages. Section 3 Communication at work examines the importance of language, literacy, numeracy and cross-cultural understanding in all aspects of work life. Section 4 Difficulties in communication tells you why some people may have difficulties with language, literacy and numeracy and why you should be mindful of this when you are training and assessing. Section 5 Workplace communication skills shows the ways in which the communication skills of language, literacy and numeracy have been included in Training Packages. Section 6 Communication skills and training helps you in the planning and delivery of training programs. Section 7 Communication skills and assessment provides important advice on how language, literacy and numeracy must be addressed when you are assessing. Section 8 Assessment tasks in Training Packages provides examples of sample assessment tasks from a range of Training Packagesfrom tourism to information technology. Throughout the kit are activities which you can use on your own, or in workshops with fellow trainers and assessors, to help you understand communication in Training Packages. 10 8 t