DOCUMENT RESUME ED 368 259 HE 027 275 Managing Information Technology as a Catalyst of TITLE Change. Proceedings of the CAUSE Annual Conference (San Diego, California, December 7-10, 1993). INSTITUTION CAUSE, Boulder, Colo. REPORT NO ISSN-1043-7290 PUB DATE 94 646p.; For the individual papers in each track, see NOTE HE 027 276-281. AVAILABLE FROM CAUSE Exchange Library, 4840 Pearl East Circle, Suite 302E, Boulder, CO 80303 (individual papers available to CAUSE members at cost of reproduction). PUB TYPE Conference Proceedings (021) Collected Works EDRS PRICE MF03/PC26 Plus Postage. DESCRIPTORS *Educational Change; Educational Technology; Higher Education; Information Dissemination; *Information Management; *Information Networks; Information Processing; Information Systems; *Information Technology; Information Transfer; Institutional Mission; Leadership; *Organizational Effectiveness; *Quality Control *CAUSE National Conference IDENTIFIERS ABSTRACT This document presents the proceedings of a conference on managing and using information technology to implement change in higher education. SiA tracks, with eight papers in each (1) leadership challenges for managers track, address the themes of: of information technology during times of change; (2) leveraging people with technology, to make people and organizations more effective; (3) the impact of quality, especially the use of Total (4) managing in a client/server environment, to Quality Management; minimize risks while optimizing rewards; (5) optimizing the infrastructure to meet the challenges of new networking access; and (6) information delivery to support the institutional mission in teaching, learning, scholarship, and research. In addition, the document contains papers from four stand-by presentations; summaries of the keynote address, general session addresses, current issues forums, poster sessions, special sessions, and constituent group meetings; and information about participating corporations. (JDD) *********************************************************************** Reproductions supplied by EDRS are the best that can be made from the original document. *********************************************************************** C't kn es) 11AUSIE Technology Managing Information Catalyst of Change as a Proceedings of the 1993 CAUSE Annual Conference December 7-10 Sheraton on Harbor Island San Diego, California PERMISSION TO REPRODUCE THIS U 3. DEPARTMENT OF EDUCATION Otfice oI Educahonal Research 4nd Improvement MATERIAL HAS BEEN GRANTED BY EDUCATIONAL HEZOURCES INFORMATION CENTER (ERIC) CI4hts cocument NS been reprodoced as recewed 'rpm the person or orgenizetron CAUSt Ortginatmg It n Minor changes have Ocen made to unprove reproduaon parlay Points ol view cr opumonSsIeIedinthIsdecu TO THE EDUCA 1 IONAL .s. SOURCES official merit do nol necessenly represent INFORMATION CENTER (ERIC).- OERI posdbn or pol.cy Y AV LE AEG-- Managing Information Technology Catalyst of Change as a Proceedings of the 1993 CAUSE Annual Conference December 7-10 Shevaton on Harbor Island San Diego, California Proceedings of the CAUSE Annual Conference ISSN 1043-7290 Statements offact and opinion are made on the responsibility of the authors alone and do not imply an opinion on the part of the Board of Directors, officers, staff or membership of CAUSE. Although CAUSE provides guidelines to authors for preparation of camera-ready papers for the Proceedings, the final appearance of the papers is the sole responsibility of the authors. Copies of the papers presented at the conference may be obtained in the following ways: Microfiche and paper copies of this document are available from the ERIC Document Reproduction Service, 3900 Wheeler Avenue, Alexandria, VA 22304-5110. Cassette tapes of some general sessions, special sessions, and professional track and corporate presentations are available from Recorded Resources Corporation, P.O. Box 647, Millersville, MD 21108-0647; phone 410-987-2441. Individual papers in this publication are available to CAUSE members at the cost of reproduction from the CAUSE Exchange Library. Some sessions are additionally available on videotape. For information, contact: 303-939-0310; [email protected]. Electronic versions of papers from the 1993 CAUSE Annual Conference are available in two ways: 1) via the CAUSE Gopher, which you can reach at Host=cause-gopher.colorado.edu Port=70 2) Abstracts of these documents are available through e-mail, and CAUSE members may obtain the abstracts and the documents themselves. Send an e-mail message to [email protected] in the body of the message, type: libsearch cnc93 Copyright © 1994 CAUSE Ii 4 de"- C.A.USE CAUSE, the association for managing and using information technology in higher education, helps colleges and universities strengthen and improve their computing, communications, and information services, both academic and administrative. The association also helps individual members develop as professionals in the field of higher education computing and information technology. CAUSE was organized as a volunteer association in 1962 and incorporated in 1971 with twenty-five charter member institutions. In the same year the CAUSE office opened in Boulder, Colorado, with a professional staff to serve the membership. Today the association serves more than 3,150 member representatives from more than 1,100 campuses representing over 800 colleges and universities, and 63 corporate members. CAUSE provides member institutions with many services to increase the effective- ness of their computing environments, including: the CAUSE Exchange Library, a clearinghouse for documents and publica- tions made available by members through CAUSE; the Institution Database (ID) Service, which provides to members informa- tion about typical computing practices among peer institutions from a database of member institution profiles; association publications, including a bi-monthly newsletter, CAUSE Information; a quarterly newsletter, Manage IT; the professional magazine, CA USE/EFFECT; and a professional paper series; workshops, seminars, regional conferences, and institutes; information, a rapidly expanding program of electronic access to association including the CAUSE Gopher server; and the CAUSE annual conference. We encourage you to use CAUSE to support your own efforts to strengthen your institution's management and educational capabilities through the effective use of computing and information technology. Mana ing Information Technology as a Catalyst of Change 61 TABLE OF CONTENTS PAGE Introduction 1 CAUSE93 Program Committee 2 Corporate Contributions 3 5 GENERAL SESSIONS Wednesday Morning Keynote Address 7 Imaging for the Future! George Welles, Manager of Broadband Applications, Compass Lab, US West Thursday General Session Address 8 Revolutionary Thinking Jim Young, Assistant to the Chairman, EDS Current Issues Forum 10 Finishing Technological Gestation: from High Tech to High Effect Richard A. Detweiler, President, Hartwick College; Paula Brownlee, President, Asso- ciation of American Colleges; and John C. Hitt, President, University of Central Florida lo Friday Morning General Session World Class and High Performance: More than Just a Catalyst Michael Mescon, Chairman, Mescon Group 11 PROFESSIONAL PROGRAM 13 TRACK I: Leadership During Times of Change ASURITE: How to Avoid Creating a Distributed Computing "Tower of Babel"' 15 Neil Armann, Larry D. Conrad, and Darrel Huish Integrating Computing Resources: A Shar ?ri Distributed Architecture for Academics 27 and Administrators Monica Beltrametti Technology Planning for the Nineties: Responding to the Challenge to Do More Work 37 with Fewer Resources Lawrence R. Kelley and Ilee Rhimes Lots of Data! No Information! (Why Universities and Colleges Do Not Take Full 47 Advantage of Their Information Systems) Bethany M. Baxter Leadership and the Changing Role of the Chief Information Officer in Higher Education 55 Gary M. Pitkin Strategies for Data Management Leadership: Why, Who, What, and How 67 Lore A. Balkan, Richard D. Howard, and Gerry W. McLaughlin A Model for Change 81 William R. Brunt Implementing Distributed Computing at Cornell University 91 Mark Mara TRACK II: Leveraging People with Technology Implementing a Culture of Change: The Five-Year Transformation of The George Washington University 105 Walter M. Bortz Empowering the User 115 Terrence J. Glenn and Victor P. Mechley User-Driven TrainingA Strategy for Support 125 Ken Pecka The End-User's Desktop: New Center of the Computing Universe 135 James H. Porter Architecture and Reengineering: A Partnership for Change at the University of Pennsylvania 145 Noam Arzt, Robin Beck, Janet Gordon, and Linda May Successful Planning from the Bottom Up 155 Eric Jacobson and Dolly Samson The Art and Politics of Reengineering Under Crisis Conditions 165 Lynn A. DeNoia Doing More with Less: A Pragmatic Approach to Getting the Work Done 175 Laura M. Hofstetter and Maria E. Mullin TRACK III: The Impact of Quality The Impact of TQM on an IT Organization: The First Eighteen Months 187 Paul M. Morris Strategic Planning and Budgeting for Information Technology 193 Charles R. Thomas and Dennis P. Jones Implementing a New System on Time in Bad Times 201 Elaine David Quality Software...But by Whose Definition? Is the End-User King? 211 Louise M. Schulden Guerrilla TQM: Or How to Infiltrate TQM Into Your Institution 225 Deborah J. Teeter and Jan Weller Change in the Trenches: Continuous Improvement of Service Processes 237 Douglas Renick and Connie Tow ler 7zi Establishing Trust and Building Relationships: Negotiating with Information Technology 245 Scott Ratzan Assessing the Effectiveness of Information Technology 257 Polley Anne McClure, John W. Smith, Susan F. Stager, and James G. Williams 265 TRACK IV: Managing in a Client/Server Environment Moving to Client/Server Application Development: Caveat Emptor for Management 267 William Barry 279 Client/Server as a Software Architecture Alan J. Deschner SOLAR: Harvard's ClienVServer-Based Fundraising Management System 289 James Conway, Philip Gow, and Mary Reaney Talking Turkey About "Real Change" 301 Carole Cotton Desktop Information Delivery for Effective Administration: ClienVServer Solutions 311 Gary M. Hammon From Server to Desktop: Capital and Institutional Planning for ClienVServer 323 Technology Keith W. Frey and Richard Monty Mullig Rightsizing a Mainframe Administrative System Using Client/Server 333 Robert Cermak and Ron Dawe Security in a Client/ Server Environment 345 Gerry Bernbom, Mark Bruhn, and Dennis Cromwell 355 TRACK V: Optimizing the Infrastructure Where Do We Go from Here: Summative Assessment of a Five-Year Strategic Plan 357 for Linking and Integrating Information Resources Glenda F. Carter, Harold W. Lundy, and Julius D. Penn Wireless CommunicationsCome in Dick Tracy! 369 Frank H.P. Pearce Voice, Video, and Data Backbone Network Project Implementation 381 Bruce Longo and Barbara Robinson Some College/University Roles in the Transition to an Information Age Society 393 Charles R. Blunt 403 Telecommunications Plus ISDN Equals Opportunity Arthur S. Gloster and James L. Strom 413 Strategies for Recovering the Costs of the Campus Data Network Michael Hrybyk NIC Knack Paddy Whack Give that Information a Home: Campus-Wide Information 427 Systems and its Service Agent, the Network Information Center (NIC) William (Skip) Brand 4 i() The Electronic Kiosk: Interactive Multimedia Goes Enterprise-Wide John Wheat vii 451 TRACK VI: Information Delivery to Support the Institutional Mission Institutional Imaging: Sharing the Campus Image 453 Carl Jacobson Electronic Paper Flow 463 Eloy Areu, Barbara Hope, Jeffrey Lemich, Jennifer McDermott, and Timothy Munn Networked Delivery of Multimedia Information 475 Robert Brentrup Lessons from the Berkeley Museum Informatics Project 485 Barbara H. Morgan Campus-Wide Degree Audit 495 Emil 0. Hanson The Information Arcade: A Library and Electronic Learning Facility for 2000 and Be/ond 505 Anita Lowry The Digital Textbook: A Look at the Next Generation of Educational Materials 517 Don Hardaway Providing Students and Visitors with a Kiosk-Based Campus Information System 523 Judith W. Leslie and Kathryn Neff 537 STAND-BY PRESENTATIONS The Process of Reengineering from Mainframe Systems to a Distributed/Client-Server Environment 539 Ardoth A. Hassler and Leonard J. Mignerey University-Wide ClienVServer Applications: A Case Study 549 Yves Bouchard, Ygal Leibu, and Hubert Manseau The "Bottom Line" on Networking 559 Gene T. Sherron Campus Perspectives 569 Chief Information Officers: The Small College Perspective 571 The IT Infrastructure and Distance Education 571 Current Issues Sessions 573 Academic Productivity: Can 'IT' Improve it? 575 Building Library and IT Partnerships 576 The Changing Nature of Vendor Relationships 578 Client/Server Computing: The Need for Standards 579 Groupware: Supporting New Ways of Working 580 Information, Not Computing 581 People Issues: Retraining/Redefining IT Staff and Positions 582 Small Colleges: Building Infrastructure with Limited Resources 583 Smartcard Technology: What Are the Management Issues? 584 Poster Sessions 585 viii Special Sessions 601 Best Networking Practices from the 1993 CAUSE Award for Excellence in 603 Campus Networking The CAUSE Institution Database (ID) Service: The Source for Information 604 604 The Coalition for Networked Information: A Three-Year Retrospective 605 EDUCOM's Teaching and Learning Initiative How One Association is Coping with Change 605 606 Outsourcing: A Viable Business Alternative Research Libraries Chart a New Future: Strategic Planning at the Association of 606 Research Libraries 607 Writing for CAUSE/EFFECT Constituent Group Meetings 609 611 Administrative Systems Management 613 Coalition for Networked Information 614 Community and Two-Year Colleges 616 Data Administration 618 Executive Information Systems 619 IBM HESC 620 Medical and Health Sciences Schools 621 User Services 622 Users of Software AG Technology CORPORATE PARTICIPATION Listing of Corporate Participants 625 Descriptions of Corporate Activities: 626 American College Testing (ACT) 628 American Management Systems, Inc. (AMS) 630 Anixter Brothers, Inc. 632 Applied Business Technologies, Inc. (ABT) 634 Boling, Orahood & Associates, Inc. (BOA) 636 Business Systems Resource, Inc. (BSR) 637 Campus Americl, Inc. 638 CARS Information Systems Corporation 640 Dataguard Recovery Services, Inc. 642 Datatel 644 Digital Equipment Corporation 645 Encore Computer Corporation 646 IBM Corporation 648 IMRS, Inc. 650 IRON-Soft, Ltd. 651 Inc. 653 Oracle Corporation 655 P.S.S. TAPESTRY, Inc. ix 1 0